Everyone was extremely helpful and responsive. Agreed timelines were met at every stage and felt very stress free. The online process was easy and efficient. Would definitely use again.
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Leia as opiniões dos outros
Do not use! 0 communication, missed every deadline and the service is appalling. 1 day before completion my solicitor went on holiday without handing over my sale and left me chasing them till 5pm. Pa... Ver mais
We had a really positive experience with the team at Collective Legal. Kiyoshi and Akila were brilliant, they kept us informed regularly and chased the other side without us even needing to ask, and t... Ver mais
A empresa respondeu
This was my second property that I purchased and compared to the previous law, collective legal was really fast, responsive and very tech oriented. Carlos from theta pod was working on my case and he... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Conveyancing law firm that focuses on a bespoke service, putting customer service as the heart of everything it does.
Informações de contacto
Reino Unido
- collective.legal
3,9
Bom
157 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 48% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Snigdha and Ellis were really helpful…
Snigdha and Ellis were really helpful throughout the whole process. They kept us updated regularly and were always quick to respond whenever we had questions. The conveyancing portal was also very easy to use and made everything much simpler for us. Overall, it was a smooth experience and we’d definitely recommend them.
26 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
We are delighted to hear that Snigdha and Ellis were able to support you throughout the process and provide regular updates and prompt responses to your questions. It is also great to know that you found the conveyancing portal easy to use and helpful in making the process smoother.
We truly appreciate your recommendation and are pleased that your overall experience was a positive one.
Kind regards,
Collective Legal Team
5 stars
5 stars — Excellent service throughout. Carlos was especially helpful, professional and responsive, always keeping me updated and making the conveyancing process feel straightforward and stress-free. I’d definitely recommend them.
14 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your wonderful feedback.
We are delighted to hear that you had an excellent experience with us and that Carlos was able to provide helpful, professional, and responsive support throughout your transaction. Keeping clients informed and making the conveyancing process as smooth and stress-free as possible is something we continuously strive for.
Your recommendation is greatly appreciated, and we wish you all the best in your new property.
Kind regards,
Collective Legal Team
I wish I had read the real reviews…
I wish I had read the real reviews before engaging collective.legal. My experience has followed a similar pattern: no communication, no accountability, and no resolution.
What makes my situation worse is that I have now contacted the SRA directly. They have no knowledge of the offshore operational setup this firm is using, which is required to be formally approved and signed off before it can be used to service clients. That is a serious concern and one that deserves a straight answer, which I have not received.
I have sent multiple emails to PJ over the last two months. Not one has been replied to. Not one. At this point I genuinely question whether he is actively running this firm at all, or whether clients are simply being left to deal with whoever picks up, if anyone does.
When a firm tries to buy silence with a 200 GBP offer rather than fix the problem, that tells you everything you need to know about how seriously they take their responsibilities.
There has been no explanation and no contact still despite ample efforts on my side. I would strongly caution anyone considering using this firm. I am also now engaging the Legal Ombudsman too.
Also if you look at the reviews, and find the 'employees' on Linkedin, all the reviewers are connections with them (no one has Collective Legal as their employer, which SRA found odd too). Seems a bit sus.
PS - please do not bother contacting me after this, my third review. Let SRA & Ombudsman sort this out now.
PPS - They keep flagging this review, so it keeps coming back!
21 de outubro de 2025
Opinião espontânea
We had an excellent experience with…
We had an excellent experience with Collective Legal during our house purchase, and we are very grateful to Samidu and Sanduni for all their support throughout the conveyancing process.
They were professional, responsive, approachable, and always kept us updated at every stage. Buying a property can be stressful, but they made the process much smoother by answering all our questions patiently and guiding us clearly throughout.
Their communication, efficiency, and dedication were greatly appreciated, and they played a big part in helping us complete successfully on our new home.
Thank you again, Samidu and Sanduni, for your outstanding support. We would highly recommend Collective Legal to anyone looking for reliable and professional conveyancing solicitors.
16 de janeiro de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you so much for your kind words and for taking the time to share your experience with Collective Legal.
We are delighted to hear that Samidu and Sanduni were able to provide the level of support, communication, and guidance that helped make your house purchase process smoother and less stressful.
Purchasing a property can often be a complex journey, so it is fantastic to know that their professionalism, responsiveness, and dedication made such a positive impact throughout your transaction.
Your feedback will be shared with both Samidu and Sanduni, and I am sure they will greatly appreciate your recognition of their hard work and commitment.
Congratulations on your new home, and thank you once again for recommending Collective Legal.
Kind regards,
Collective Legal
Incredibly efficient and clear…
Incredibly efficient and clear throughout the process, Ellis and Emad were a massive help.
14 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave such a positive review.
We are delighted to hear that Ellis and Emad were able to provide an efficient and clear service throughout your transaction. Providing responsive communication and smooth progression is something we strive for, so it is wonderful to know they made such a positive impact on your experience.
Your feedback will be shared with both Ellis and Emad, who will be very pleased to receive your recognition.
Congratulations once again, and thank you for choosing Collective Legal.
Kind regards,
Collective Legal
Terrible experience
From personal experience I would suggest you avoid this company if you want to sell/purchase a property. They take your money and then completely ignore you, no welcome call or email, nothing! No communication for 4 weeks despite chasing and escalating the issue!
26 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
We are very sorry to hear about your experience and appreciate you taking the time to leave your feedback.
This is certainly not the level of service we aim to provide, particularly in relation to communication and onboarding. We take concerns regarding delays in contact, lack of updates, and escalation handling very seriously.
Unfortunately, we are unable to identify your matter from the information provided within the review. We would therefore appreciate it if you could contact us directly with further details such as your property address or reference number so that we can investigate this matter thoroughly and review what has occurred.
Once we are able to locate the file, we will ensure the concerns raised are reviewed internally and addressed appropriately.
Kind regards,
Collective Legal
Great service
I had a really good experience with the staff here. I worked with Emad and Carlos, and I’m super grateful for their way of streamlining and helping me navigate the process smoothly. Never felt alone in my journey with them!
22 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you so much for your kind review.
We are delighted to hear that you had such a positive experience with Emad and Carlos throughout your transaction. Buying or selling a property can often feel overwhelming, so it is fantastic to know that they were able to guide you through the process smoothly and ensure you always felt supported along the way.
Your comments regarding their communication, support, and efficiency are greatly appreciated and will be shared with both Emad and Carlos.
Thank you once again for choosing Collective Legal, and we wish you all the best moving forward.
Kind regards,
Collective Legal
My house sale
The process thorough out was made very easy and the company was easy to communicate with. The company kept us updated on how the process was going
22 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave your review.
We are very pleased to hear that your house sale process was made easy and that you found the team easy to communicate with throughout. Keeping clients informed and updated at every stage is something we place great importance on, so it is wonderful to know this was reflected in your experience with us.
Thank you once again for choosing Collective Legal, and we wish you all the best for the future.
Kind regards,
Collective Legal
Highly recommended
Highly recommended. Dealt with AJ and Shashi. Both very efficient, helpful, professional and a pleasure to deal with.
8 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your wonderful review and recommendation.
We are delighted to hear that AJ and Shashi provided you with an efficient, professional, and helpful service throughout your transaction. It is fantastic to know that they made the process a positive experience and were a pleasure to deal with.
Your feedback will be shared with both AJ and Shashi, who will greatly appreciate your kind words and recognition.
Thank you once again for choosing Collective Legal, and we wish you all the best moving forward.
Kind regards,
Collective Legal
Do not use!
I had a very disappointing experience with this conveyancing firm as a solo first-time buyer.
After instructing them, I received no meaningful response for nearly a month despite repeated emails and phone calls. It then took around five weeks just to complete initial background and funds checks, which caused unnecessary delay from the outset.
There were also issues with how my Lifetime ISA funds were handled. Despite clearly stating multiple times how much I wanted to withdraw, the firm withdrew the full amount without my consent. In addition, these funds were requested around three weeks before an exchange date had even been agreed, due to the firm not realising the seller’s onward purchase was still progressing. This suggests matters were not being managed or communicated effectively.
The most concerning issue came at the end of the process. The day before completion, I was charged an unexpected £450 + VAT “expedite fee.” I was told this was due to completing before a 120-working-day deadline. They stated that this is an ‘unforeseen circumstance’ and so an additional fee can be charged despite previously being informed by the firm that they were aiming to complete within that timeframe. The deadline was also an 8 month period which I would argue is foreseeable that the sale would complete before exactly 120 working days. When I challenged this, I was eventually given a different explanation—that the fee related to meeting the seller’s solicitor’s newly proposed dates for exchange. At no point was I made aware that agreeing to proposed dates could result in additional charges. Furthermore, it appeared to me that my solicitors were ready before the sellers onward purchase as they took my LISA fund and stated that they are awaiting the sellers onward purchase final legal proceedings. I would also argue that a 5 month completion time is not ‘fast’ given my simple chain.
Given the timing—immediately before completion—I felt I had no realistic option but to pay the fee in order to proceed with the purchase. No mention of these additional fees were stated in my client care letter or initial quote despite being aware of the 120 working day deadline.
Overall, I found the service to be poorly communicated and lacking transparency, particularly around costs. I would strongly advise against using this firm.
30 de abril de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to share your feedback.
We are genuinely sorry for the experience you have described and regret that aspects of the process did not meet your expectations, particularly as a first-time buyer. We understand how important clear communication and transparency are throughout a transaction of this nature.
We would like to address the concerns raised.
In relation to fees, we did reduce the overall costs by £400 as a gesture of goodwill during the course of the transaction.
With regard to costs and quotations, we are only able to provide estimates based on the information available to us at the outset of a matter. Where additional requirements, timelines, or unforeseen circumstances arise during the course of a transaction, these are handled separately as they become known and necessary to progress the matter.
In this instance, the change in completion timing was driven by the other side’s request to expedite the transaction. While we always have the option to decline such requests, in this case it was necessary to proceed in order to meet the agreed position of all parties involved in the chain.
We do appreciate that you were not happy with the additional fee, and this was taken into account within the £400 goodwill reduction already applied.
We are sorry that you feel the service did not meet your expectations on this occasion, and your comments will be used to help us continue improving our communication and process clarity moving forward.
Kind regards,
Collective Legal Team
AJ was very helpful during our property…
AJ was very helpful during our property purchase. We did chase emails constantly weekly, and had reply’s pretty much the same day. Very transparent, helpful and great advice. Upon emails we also had phone calls that had follow up emails for traceability, whilst it did go quiet for a few days/week we managed to move into our property within 3 months of the initial offer acceptance. The turn around time was smooth, and efficient. As for post moving in, we still remain in contact with AJ and have updates through what is happening with our paperwork behind closed doors.
18 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your kind feedback.
We are delighted to hear that AJ was able to support you throughout your property purchase and that you found the communication transparent, responsive, and helpful. It’s great to know that the regular updates and follow-up calls provided you with clarity and reassurance during the process.
We also appreciate your comments regarding the overall turnaround time and smooth progression to completion within three months. AJ and the wider team will be very pleased to hear your feedback.
We wish you all the best in your new home, and we remain available should you need any further assistance.
Kind regards,
Collective Legal
Gamma exchanged in good time
We dealt with team Gamma who were friendly and always advocated for our interests. Responses to emails were usually received within a day. The Homey dashboard did not always update with the completed information, but I understand that is handled by a separate team.
AJ was our friendly lead, and his associate Shashi was similarly approachable.
The proposed exchange and completion timeline was followed without any delays induced by the solicitors, which is arguably the most important factor in buying a property.
12 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave such a thoughtful review.
We are delighted to hear that Team Gamma provided a friendly, supportive, and proactive service throughout your transaction and that AJ and Shashi were approachable and helpful during the process.
It is also fantastic to know that communication was handled efficiently and that the proposed exchange and completion timelines were achieved without solicitor-induced delays, as we understand how important this is during a property transaction.
We also appreciate your feedback regarding the Homey dashboard updates. Feedback like this is extremely valuable to us as we continue working with our wider teams to improve the overall client experience.
Your kind comments will be shared with AJ, Shashi, and the wider Gamma team, who will be very pleased to receive your recognition.
Thank you once again for choosing Collective Legal, and we wish you all the best in your new home.
Kind regards,
Collective Legal
Where where do I start with how bad…
Where where do I start with how bad this experience was? I sold my property last year using Collective and they were a true disaster. I have sold many properties and bought many properties in my life and never have I had such a disjointed experience as this. I'm very sure nobody at this company actually has ever run a conveyancing flat before. It's a travesty - I had to chase up constantly for updates. Whatsapp is also not the platform to use for property transactions.
I have complained to Seth and Dilini on numerous occasions and I have been offered a full refund by the 'owner' of the company called called Hussain (this does not match with SRA site, so I have also complained to them too) in order to not leave this review. I will be leaving this review and I will make sure it stays up. Every time you delete it, I will put it back up and complain to Trustpilot. I have shared my details with them already.
11 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for your feedback.
We are very sorry to hear that you feel dissatisfied with your experience and regret that the service provided did not meet your expectations.
As a growing business, customer feedback carries significant importance to us and genuinely helps shape the way we improve our service. Every review is taken seriously by management, and concerns raised by clients are reviewed carefully as we continue investing in improving communication, processes, and the overall customer experience. Experiences shared by customers have a real impact on our development as a company, which is why we would welcome the opportunity to fully investigate and understand the issues you have raised.
At present, we are unfortunately unable to identify your matter from the information available within the review. As such, we are unable to fully investigate the concerns raised, including the points mentioned regarding communication and the transaction process.
We would therefore appreciate it if you could kindly provide us with further details such as the property address, file reference, or the full name used on the matter so that we can investigate this thoroughly and respond appropriately.
Kind regards,
Collective Legal Team
AWFUL
I bought my property in Solihull with Collective Legal. My experience differs vastly to these suspicious reviews all with the same format. When I complained to Maya, she admitted that some of these reviews are fake.
Regarding my property purchase, the communication was awful, mostly through Whatsapp rather than email. I had to chase up for all updates. I will never again buy through Homey or Collective. Case reference is 0364
as you deleted the last review. DO NOT CONTACT ME AGAIN. Amanda
9 de janeiro de 2026
Opinião espontânea
Resposta da Collective Legal
We are sorry to hear that you remain dissatisfied with your experience.
However, we would like to clarify that the case reference provided does not appear to match any matter currently identifiable from our records, which unfortunately limits our ability to properly investigate the concerns raised. We would genuinely appreciate it if further details could be provided so that we can review the matter thoroughly and understand what may have occurred.
We also categorically deny the suggestion that fake reviews are posted or encouraged by Collective Legal. All client feedback is important to us, whether positive or negative, and we take concerns regarding service standards seriously.
In relation to communication methods, we do utilise multiple channels including email, telephone, WhatsApp, and our Homey platform in order to provide clients with faster and more convenient updates depending on their preferences and the stage of the transaction.
We appreciate that you have stated you do not wish to be contacted further, and we will of course respect that. However, should you ever wish to provide additional details to allow a proper investigation into the concerns raised, we would welcome the opportunity to review the matter fully.
Kind regards,
Collective Legal
Collective legal - exceeding expectations
Collective legal have helped me with the sale of a property and the purchase of another. After selling multiple property via other firms I can honestly say that collective legal have provided the most supportive and stress free service. They are very reactive and responsive to all queries that I have had.
Chukwunyem udeh has been particularly helpful in my journey, second to none with responsiveness and giving a helping hand to ensure any and all information has been understood.
Can’t fault the team and I would definitely look to use them again in the future!
11 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you so much for your wonderful review and for placing your trust in Collective Legal for both the sale and purchase of your properties.
It is incredibly rewarding to hear that, compared to your previous experiences with other firms, you found our service to be supportive, responsive, and as stress-free as possible throughout the process.
We are especially pleased to hear your kind comments regarding Chukwunyem Udeh. Providing clear guidance, responsiveness, and ensuring clients fully understand each stage of their transaction are qualities we greatly value, and it is fantastic to know this positively impacted your experience.
Your feedback will be shared with Chukwunyem and the wider team, who will greatly appreciate your recognition and encouragement.
Thank you once again for choosing Collective Legal. We truly appreciate your recommendation and look forward to assisting you again in the future should you require our services.
Kind regards,
Collective Legal
I had a great experience working with…
I had a great experience working with Abdurrahman and his associate Shashi for my conveyancing.
They were always friendly, responsive, and took the time to explain everything clearly from a client’s perspective. Throughout the process, they made sure I fully understood each step and felt comfortable with how things were progressing.
Buying a property can be stressful, and it’s important to feel reassured and supported — they did this exceptionally well. Thanks to their professionalism and guidance, I was able to complete my purchase smoothly and with confidence.
I would highly recommend them to anyone going through the conveyancing process.
5 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave such a thoughtful and positive review.
We are delighted to hear that Abdurrahman and Shashi were able to provide a friendly, responsive, and supportive service throughout your conveyancing journey. We understand how stressful purchasing a property can be, so it is fantastic to know that their clear communication, professionalism, and guidance helped you feel reassured and confident at every stage of the process.
Ensuring clients fully understand each step of their transaction is something we place great importance on, and your feedback reflects exactly the level of service we strive to provide.
Your kind comments will be shared with both Abdurrahman and Shashi, who will be very pleased to receive your recognition.
Congratulations on your purchase, and thank you once again for recommending Collective Legal.
Kind regards,
Collective Legal
As a first time buyer
As a first time buyer, overall I found the experience with Collective Legal straightforward and hassle free.
Aslam and Sanjay from the Birmingham Team were great to deal with and were helpful throughout.
30 de abril de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you for taking the time to leave your review.
We are delighted to hear that, as a first-time buyer, you found your experience with Collective Legal straightforward and hassle free. Purchasing your first property can often feel overwhelming, so it is fantastic to know that Aslam and Sanjay from our Birmingham Team were able to support and guide you throughout the process.
Your kind comments regarding their helpfulness and service are greatly appreciated and will be shared with them directly.
Congratulations on your new home, and thank you once again for choosing Collective Legal.
Kind regards,
Collective Legal
The team at collective legal were…amazing
The team at collective legal were relentless (in the best way) in pushing the sale of my flat through
Sara Fand and Ryan Mohotti kept me up to up to date, and helped me understand the process too.
1 de maio de 2026
Opinião espontânea
Resposta da Collective Legal
Thank you so much for your wonderful review.
We are delighted to hear that the team at Collective Legal helped push your sale through successfully and kept matters progressing throughout the transaction.
It is especially great to hear your kind comments regarding Sara Fand and Ryan Mohotti. Keeping clients updated, explaining the process clearly, and proactively progressing matters are all things we strive for, so your feedback is truly appreciated.
Your comments will be shared with both Sara and Ryan, who will be very pleased to receive your recognition.
Thank you once again for choosing Collective Legal, and we wish you all the best moving forward.
Kind regards,
Collective Legal
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Collective Legal, and a special shout-out to Sasindu.
He handled communication effectively throughout the entire process and was always professional. Even when unexpected extra costs almost became a barrier, Sasindu handled the situation calmly and efficiently, making sure everything continued smoothly.
As someone who is very careful and likes to double-check everything, I can honestly say that Collective Legal is excellent at what they do. Every enquiry was carefully handled, and it was clear they genuinely care about their clients. Their detailed checks on contracts showed how committed they are to ensuring everything is in the client’s best interest.
I truly admire their work ethic and highly recommend their services.
Thank you, Sasindu, for all your hard work it is greatly appreciated.
29 de abril de 2026
Opinião espontânea
Excellent experience
Excellent experience, the entire team have been great from start to completion. A very smooth process. A special thank you to Sanjay who was assigned to us, he was excellent throughout the process.
I would definitely recommend Collective Legal.
24 de abril de 2026
Opinião espontânea
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