We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Ver mais
A empresa respondeu
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I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... Ver mais
A empresa respondeu
The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I re... Ver mais
My family recently lost our mum and we used Co-op Funeral Parlour in Glenrothes. From start to finish the staff were exceptional. We felt that everyone went above and beyond to care for mum and the fa... Ver mais
A empresa respondeu
4,7
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
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The Co-op representative Claire…
The Co-op representative Claire Dewhurst took us through the process of purchasing the plans with patience and was very professional. We would recommend this service to everyone.
31 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Ian,
Thank you for taking the time to leave us a review.
We're pleased to hear that Claire provided patient and professional support while guiding you through the process of purchasing your plans. It’s lovely to know that you would recommend our service to others.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
I picked this company
I picked this company. Because of my experience with goudies before they made the experience easy. So as part of the co-op it made my decision easy.
31 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Malcolm,
Thank you for taking the time to leave us a review.
We're pleased to hear that your previous experience with Goudies made your decision to choose Co-op Funeralcare an easy one. It's wonderful to know that our team helped make the process feel straightforward and reassuring.
Thank you for placing your trust in us.
Take care, ^Elan
Yvonne and Tracey - fantastic
Yvonne and Tracey were the kindest, friendliest and most welcoming individuals you could care to meet.
I felt listened to, valued and looked after.
I could not have asked for more.
31 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Alex,
Thank you for taking the time to leave us such a lovely review.
We're so pleased to hear that Yvonne and Tracey provided such kind, friendly and welcoming support. Knowing that you felt listened to, valued and cared for means a great deal to us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Very good service and answered all my…
Very good service and answered all my questions and smoothed out any problems or concerns. We were so impressed that my husband bought his funeral plan from them too.
Would fully recommend their Gold funeral for total peace of mind .
26 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Susan,
Thank you for taking the time to share your experience.
We're delighted to hear that our team was able to answer your questions, address your concerns and provide a service that gave you confidence. It’s wonderful to know that the experience also gave your husband reassurance when arranging his own funeral plan.
Thank you for your recommendation and for choosing Co-op Funeralcare.
Take care, ^Elan
So easy and quick to set up the ladie…
So easy and quick to set up the ladie we spoke to was so helpful and easy to talk to about a difficult subject. Put both my wife and myself at ease. And definitely no pressure sales.
29 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi David,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process easy to arrange and that our team helped put both you and your wife at ease. We understand this can be a difficult subject to discuss, so it’s important that people feel supported and never pressured when making these decisions.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
i liked dealing one to one rather than…
i liked dealing one to one rather than on line as its more personal .
30 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Michael,
Thank you for taking the time to leave us a review.
We're pleased to hear that you appreciated the personal, one-to-one support you received. We understand how important it is to feel listened to and supported, and we're glad you found this approach helpful.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Peace if mind funeral care.
My wife and I found the online process very easy to navigate,and very informative. All plans were set out in a way that was easy to understand and any questions you might have were answered. We chose co-op funeral care because of it's reputation of being fair and honest.So it's one more difficult job put to bed, and another task our children wont have to worry about.
31 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Paul, I'm pleased to hear you and your wife found our online process informative and easy to navigate, and that you chose Co-op Funeralcare because of our reputation for being fair and honest. Thank you for taking the time to leave us a kind review, we really appreciate it 💙 ^Take care, Michelle.
Great customer service
Great customer service. Explained the plan and legal very well.
It is a big load off my mind to know my disabled wife will have nothing to do or pay.
29 de junho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Martin,
Thank you for taking the time to leave us a review.
We're pleased to hear that you received great customer service and that everything was explained clearly, including the details of your plan. It’s reassuring to know that having these arrangements in place has given you peace of mind for the future.
Take care, ^Elan
easy to get to plus friendly staff
21 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi John, thank you so much for leaving us a positive review, I'm happy to hear you had a good experience 💙 ^Take care, Michelle.
Not a popular choice but a necessary one.
The ease of deciding not only which company to go with but also which plan to purchase. I had four different quotes and three of them broke down the costings, making it easier to evaluate which of them was the best value. I also found that Hammad ensured that I was fully informed of every part of the plan before proceeding to the next part. The plan also includes informing a third party that takes the stress of doing all of the planning whilst grieving.
28 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi there, Thank you for taking the time to leave us such detailed feedback.
We're pleased to hear that you found the process of choosing your funeral plan clear and straightforward. It's great to know that Hammad took the time to ensure you fully understood each part of the plan and helped you feel informed throughout.
Having arrangements in place can provide valuable reassurance for the future, and we're glad we could support you in making a decision that felt right for you.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Excellent Service.
Rather than arrange our funeral on line we wanted to discuss this with a human! So that's what we did with Co-op Funeral Service. We were made very welcome when we visited their office and everything was explained in great detail with no pressure. The price was excellent compared to the other Direct Cremation funeral arrangers and everything was included in the price. We were so pleased that we arranged and paid for our funerals there and then. Also the Co-op is well established and our money is covered by FSC Scheme. Hopefully we wont need to use it just
yet! Very pleased and can highly recommend.
27 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Barry, I'm so glad to hear our team made you feel welcome and explained everything in great detail with no pressure. Thank you so much for leaving us a kind and detailed review, we really appreciate it 💙 ^Take care, Michelle.
Absolutely amazing so easy to do online
Absolutely amazing so easy to do online
Price very good as well
3 de agosto de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Anne, thank you for taking the time to leave us a review. I'm so glad to hear you found our prices to be competitive and our online plans easy to navigate 💙 ^Take care, Michelle.
Been meaning to get pre-paid funeral…
Been meaning to get pre-paid funeral for years.
At last picked up the courage to do so ..
Staff were excellent & made it one of the most comfortable things to do .yes it is serious , but ,what a relief to get it done, & with being a co-op member , not as costly as I thought
30 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Evelyn,
We're pleased to hear that our team helped make arranging your prepaid funeral plan a comfortable and straightforward process. We understand it can be a big decision, and it's wonderful to know you now have the reassurance of having everything in place.
We're also glad that your Co-op membership helped make the plan more affordable than you expected.
Take care, ^Elan
Very friendly reception professional…
Very friendly reception professional interviewer fully explained options and costs no pressure to sell
30 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Mr Roskilly,
We're pleased to hear that you received a friendly and professional service. It's important to us that all options and costs are explained clearly, allowing people to make the right decision for them without feeling pressured.
Take care, ^Elan
The staff were brilliant
The staff were brilliant, very reassuring and informative. I highly recommend them.
29 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Maria, I'm so glad to hear you found our staff to be reassuring and informative, thank you so much for leaving us a positive review 💙 ^Take care, Michelle.
Everything was easy to complete and…
Everything was easy to complete and fitted into my wishes
28 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Werdna,
We're pleased to hear that the process was easy to complete and that your arrangements fitted your wishes.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Cannot fault the considerate and…
Cannot fault the considerate and efficient service but was annoyed that my Co-op membership discount was not available to me as Co-op funeral care is not linked to my Central Co-op membership.
30 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Geoff, thank you for taking the time to leave a review. I'm pleased to hear that you found the service considerate and efficient.
I understand your frustration regarding the membership discount and why this affected your overall experience. Membership benefits can vary depending on the Co-op business or society involved, and I appreciate that this may not have been what you expected.
Thank you for sharing your feedback.
^Take care, Aidan
I went to the office in maryport as per…
I went to the office in maryport as per appointment, my husband was first at 11.30, mine was at 1 pm my husband didn’t come out of the office ice until 1.45 pm. The lady is the most boring long winded person I have ever met. My goodness she is not a people person at all. She sticks to the script like a robot. I couldn’t cope with her at all. if I didn’t know better I would think she was AI generated. I am sorry if I have come across as rude but that is my personal opinion of her. I did my application on line!!
27 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Joani, thank you for taking the time to leave a review.
I'm sorry to read that you were unhappy with your experience. I appreciate that a longer appointment than expected, and a communication style that didn't suit your needs, would have been frustrating.
As a regulated business, there are occasions when our colleagues are required to follow specific processes and read certain information to ensure we meet regulatory requirements. However, I'm sorry to hear that this affected your experience and left you feeling this way.
Thank you for sharing your feedback. ^Take care, Becs
Very professional service
28 de julho de 2026
Opinião espontânea
Resposta da Co-op Funeralcare
Hi Gary, thank you for leaving us a positive review, I'm glad to hear you found our service to be professional 💙 ^Take care, Michelle.
Resposta da Co-op Funeralcare
Hi Andrew,
Thank you for taking the time to leave us a positive review.
Take care,
^Elan
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