Cornetbarcelona Opiniões 

Resposta da Cornetbarcelona

21/12/2023

Dear Andrew,

Thank you for your wonderful review. 😊

We're happy to know you found your new glasses, beautiful!

Also, thanks for sharing your kind words to our customer care, we'll constantly do our best. 🥰

Please let us know if you have any questions or concerns. We're always happy to assist you.

Thank you and Merry Christmas!

Susana

Resposta da Cornetbarcelona

21/12/2023

Hola Karen,

Muchas gracias for your super amazing feedback!🤩

We're glad to hear how pleased you are with your new Cornet Barcelona glasses.🥰

Also, despite what happened to one of your art pieces, we're grateful as well for the chance you've to us so we can rectify it for you.

May your glasses bring more beauty and joy to your dining!🍷

If you have any questions or concerns, please don't hesitate to email us. I’m always happy to assist you!

Thank you,

Susana

Resposta da Cornetbarcelona

21/12/2023

Hola Arie,

Thank you for taking the time to share your amazing feedback!🥰

We're glad to hear you had a pleasant experience with us.

In case there's anything you need, please feel free to message us. I'm always happy to help.

Thank you and Happy Holidays!

Susana

Resposta da Cornetbarcelona

7/12/2023

Hola Jeff,

Thanks for your trust!🥰

We were so happy to hear how much you love your new glasses! It makes all the time and effort of our dear artisans put into crafting them worth it. ❤️

And I'm confident that your dear recipients will be so thrilled to have these beautifully handcrafted glasses from you.

We're grateful for your trust, Jeff!

If there's anything you need in the future, don't hesitate to contact us. We're happy to help.

Happy Holidays!

Susana

Resposta da Cornetbarcelona

7/12/2023

Dear Kathleen,

Gracias for your lovely remark!🥰

I'm glad that you love them, these art pieces will surely elevate your dining moments, especially for this Holiday season. ❤️

Please don't hesitate to reach me in case you need any assistance in the future. I'll be happy to help you 😊.

Thanks again and I wish you a wonderful holiday season!

Susana

Resposta da Cornetbarcelona

7/12/2023

Hello Linda,

Susana from Cornet Barcelona here. 🥰

Thanks for sharing this beautiful review!

I'm so glad to know that you're fully impressed with your order as well as with your experience with us.

We always put in full effort and dedication into each piece. Therefore, hearing how much you enjoy them makes us incredibly happy!

You can be assured that we'll constantly do our best.🥰

In case you have any questions or if there’s anything you need, please let me know. I'll be happy to help.

Greetings from Barcelona!

Susana

Resposta da Cornetbarcelona

28/11/2023

Dear Deborah,

Thanks a lot for sharing this awesome review!

I'm so glad that their beauty and how we present them pleased you.🥰

I can imagine how excited you feel right now as I'm confident too that your auntie will be so thrilled with these lovely glasses! 🤩

Feel free to write us about her impressions. We enjoy hearing such lovely stories from our dear la Familia.

Also, if there's anything else that we can help you with, always feel free to write us at wecare@cornetbarcelona.com.

Greetings from Barcelona!

Susana

Resposta da Cornetbarcelona

23/10/2023

Hello Bob,

It's Susana from Cornet Barcelona.

I'm absolutely thrilled to hear that you had a fantastic experience with us!

It's always our top priority to provide exceptional service to our valued clients, and we're so happy to have achieved that with you. Your review made our day and we can't thank you enough for taking the time to share it with us. We truly appreciate your business and can't wait to serve you again soon!😊

In case there's anything you need in the future, always feel free to reach us. I’m always happy to assist you.

Thank you!

Susana

Resposta da Cornetbarcelona

10/10/2023

Hi Lisa,

I want to express my gratitude for your amazing review! Our team is committed to providing the best service to all our valued customers, and your positive feedback brings us so much joy. 🥰

Your kind words inspire us to always strive for excellence, and I'm grateful for the trust you have in me to take care of everything for you.😊

If there's anything you need in the future, please don't hesitate to reach out. I'm always here to help.

Thank you once again and have a great day!

Best regards,

Susana

Resposta da Cornetbarcelona

13/10/2023

Hello Piere,

Wow! Your review amazing review brought so much joy to me.

A big thank you for taking the time to share this with us. It's amazing to know how their craftsmanship pleased you and for choosing them as your present for your loved ones. Your opinion matters a lot to us and we appreciate the effort you took to write to us. 🥰

Please feel free to email us at wecare@cornetbarcelona.com if you need any further assistance in the future. We would be happy to help you.

Thank you again for trusting us. 😊

Best regards,

Susana

Resposta da Cornetbarcelona

11/10/2023

Dear Mark,

It's Sofia from Cornet Barcelona.

Thank you so much for your kind and loving review which I truly appreciate. I'm delighted to read that you liked our art pieces.

We are proud that your overall experience was so good. Your words motivate us to continue to do our best for our wonderful customers.

I'm amazed to see how much you appreciate every detail such as the color of our glasses. As the collection grows, more color and joy will be on the table! ✨

It's a pleasure to have you as part of our 'La Familia', Mark.

Thank you and have a wonderful day!

Sofia

Resposta da Cornetbarcelona

4/10/2023

Hello Teresa,

Gracias for sharing this lovely remark!🤩

I'm sure that these Sagrada Familia-inspired glasses will constantly deliver Barcelona essence to her. And she certainly felt how thoughtful gift-giver you are, Teresa.

We're grateful for your trust. Thank you for choosing our glassware as your present for her!❤️

In case there's anything you need, always remember that we're just one email away. We're here to serve you anytime!

Greetings from Barcelona,

Susana

Resposta da Cornetbarcelona

4/10/2023

Hello Karen,

Thanks a lot for sharing this beautiful review!

We're happy to hear how their beauty pleased you. We're confident that they'll bring more joy to your dining and drinking moments. 🥰

We would love to hear more about your drinking experience so always feel free to write us at wecare@cornetbarcelona.com.

Also, if there's anything you need, please do not hesitate to tell us. We're always here ready to serve you!

Thank you,

Susana

Resposta da Cornetbarcelona

21/09/2023

Hello David,

Yay! Muchas gracias for sharing your wonderful experience with us. 🤩

We're delighted to hear how satisfied you are with our service! We'll keep doing our best to constantly deliver the best assistance to each of our valued customers like you.

In case there's anything you need, please feel free to message us at wecare@cornetbarcelona.com. I'm always happy to help.

Thank you,

Susana

Resposta da Cornetbarcelona

Actualizada a 1/09/2023

Hello Marina,

It's Susana from Cornet Barcelona.

Thank you so much for sharing your beautiful review about your new Cornet Barcelona glasses!

It's gladdening to know how happy you are with their loveliness and craftsmanship. They'll certainly bring joy to your every dining momemts. 🥰

Please feel free to email us at wecare@cornetbarcelona.com if you need any further assistance. We would be happy to help you.

Thank you for trusting us, Marina!

Best regards,

Susana

Resposta da Cornetbarcelona

20/07/2023

Hello Laurie,

Thank you for sharing your awesome review!

It delight us to be part of this upcoming memorable event so we're grateful that you chose our art pieces as the glasses that will be used on their wedding toast.😊

We're excited to hear more about how would be the experience so feel free to write us again in the future.

Thank you as well for your warm appreciation to our customer care, we love serving and doing the needful for each of our valued clients like you! ❤️

In case there's anything you need in the future please feel free to message us. We're always happy to serve you.

Greetings from Barcelona!

Susana

Resposta da Cornetbarcelona

17/07/2023

Hello Debra,

Thank you for taking the time to write your experience with us.😊

We take pride in delivering the best service and ensuring a satisfying experience to each of our valued customers like you. I'm so happy that you're pleased with our service, Debra!

Also, we're honored to to be part of the wedding. May your borther's marriage be full with so many blessings and love. Sending our warm and best wishes!

In case there's anything you need in the future always feel free to message us, we're always happy to assist you.

Cheers!

Susana

Resposta da Cornetbarcelona

29/06/2023

Hello Nancy,

Thank you for sharing your review!

I'm so happy that you find your glasses beautiful. I'm sure they'll enhance your drinking experience.😊

We're grateful as well for the patience and trust you've given us so we could rectify what happened.

You can be assured that we'll take note of that and make our best effort to prevent that from happening again.

In case there's anything you need in the future always feel free to message us at wecare@cortnetbarcelona.com. We're happy to assist you.,

Cheers!

Susana

Resposta da Cornetbarcelona

22/06/2023

Hola, Charlene!

It's Sofia from Cornet Barcelona.

Thank you so much for your wonderful feedback which we truly appreciate.

I'm really excited to hear that we have met your expectations and that you are happy with your new art pieces. ❤️

I hope you enjoy them for a long time. You can rest assured that when the other pieces become available, we'll send you a message so you'll be among the first to know!

Again, thank you for your kind review and support.

Greetings from sunny Barcelona. 😊

Sofia

Resposta da Cornetbarcelona

26/06/2023

Dear John,

It’s Sofia from Cornet Barcelona.

I'm so sorry to learn that your experience with us has been uncomfortable and you can rest assured that I’ll do my best to improve this situation. Please bear with me.

Kindly note that to make sure that I could be able to address your concerns, I have listed them with answers as follows.

Regarding your shipping and currency concerns, we understand that you’re not pleased with the shipping experience and we wish to have a fulfillment center in Canada to offer lower shipping costs. At this moment our fulfillment center is in the US as most of our customers are from this country, so that's why the price of our glasses is in USD. We have two warehouses there, to avoid having to wait in the delivery of the packages and give a better service.

Unfortunately, to be able to show prices in CAD, we’d have to do a complete restructuring of our processes (we’d need a different website, and open a warehouse in Canada...) and logistically we can’t do it right now. However, we know that we have Canadian customers who are part of our ‘La Familia’, so please rest assured that it’s something we're considering and we’d like to do in the future.

Regarding your concerns about the fees and the return of your package, I completely understand that the requested customs taxes were unexpected. Please note that customs taxes are a requirement as the packages are shipped from our warehouse in the US, so your order is processed as an importation. As stated in our previous letter, we have no control over it as it's being required by the government of the destination country. To improve this situation, we’re currently working hard to have an option so you can know and pay in advance any required taxes, and we expect to have this possibility available very soon.

With that, I'm sorry that you had to wait some days for the refund of your order until we confirmed with the carrier that the order was being returned to the sender. We understand you hadn't received your package and it can be discomforting for you. That's why we are always transparent with you and keep you informed every step of the way in these situations.

Finally, regarding your refund concerns, please note that I was very surprised to learn that you didn't receive your full refund in your account. I’ve rechecked and I could confirm that a full refund of your order in USD was made from our side.

I'm afraid that the outstanding $25 can come from currency exchange or bank fees. You can rest assured that we completely understand this is something out of your control and we’re willing to cover any unforeseen expenses that may occur. Could you please send me the receipt and the details via email so I can reimburse you?

I’ll take note of your comments and I’ll communicate them to the whole team in order to find future solutions. We take your words very seriously and your feedback will help us to keep improving day by day…

I sent you an email on July 15th, however, to this date I haven’t heard back from you. The email might have mistakenly landed in your spam folder, I’m afraid. It’s very rare that this happens, but I’ve written to you again so that we can resolve everything in more detail.

I’m looking forward to your response.

Thank you, John!

Sofia