Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

My catio arrived more quickly than I expected. I would've given 5 stars but the instructions are merely pictures and lack explanation. Be careful to study pics closely. In particular which screws to u... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great product, easy to assemble, screens and frames already assembled, just screw panels together. Beats trying to build one from scratch. Directions were a bit backward, but can be figured out. My ca... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

CAT WHEEL: assembled OK, though the carpet doesnt quite fit and a bumper piece broke off within one week. UPDATE: Got a reply from customer service after posting the review and asking for a refun... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We ordered the large cat house, and it arrived quickly. Packaging was top notch. I’m currently painting the catio to match the house trim, and individual pieces appear sturdy enough to accommodate our... Ver mais

A empresa respondeu

Informações sobre a empresa

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Escrito pela empresa

Coziwow, as a brand of pet lovers, is committed to providing a diverse range of better and safer pet supplies to create a valuable connection between humans and pets.Our mission is to light up your pets' life concerning their comfort, health, and well-being. Shop Coziwow for the best pet supplies. We offers quality products and accessories for a healthier, happier pet. Free shipping in the US.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

149 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(149)

3 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Excellent Product, Vendor, Price

The cage is an excellent product. It arrived on time and safe and sound, in perfect condition and complete. I am taking 1 star away because the directions caused me to build it TWICE from scratch. The instructions suggest that IF the pieces don't hold together, I could add in the provided safety hardware. IF. Well it seemed like everything was working as it should so I did not use them. 2 days later after 2 cats had moved in, much of the cage and shelves and roof had failed and collapsed several times. After repairing got old, I took the ENTIRE cage apart and started over, using the M staples everywhere to strengthen the structure. Added them to the floor, roof, and pretty much anywhere 2 or more pieces came together. It's been great ever since. Needless to say, make sure to use the reinforcements everywhere. Instructions should reinforce this. Otherwise an excellent purchase and product. And it's sturdy! Cats love it and were sad when it got taken apart and relieved when it was rebuilt. UPDATE: Almost 3 weeks later, cage is still good but requires daily check. I adopted 2 very smart adult cats, 2 & 3 yo who have figured out how to use their increasing body weight to attempt escape, and can now see that 2 growing, 10+ lb boys could be hard on the cage. Like I said it's still great but maybe better for younger, less heavy kitties.

3 de outubro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Any other issue in future, please be free to contact us at sale@coziwow.com
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

This cat tree was a great purchase for…

This cat tree was a great purchase for my 2 kids! It was easy to put together, and all pieces with instructions included.
Now to figure out where they want me to put it!

4 de outubro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

The Perfect Ramp!

Extremely pleased with the quality of this ramp! It’s very well made, sturdy, and easy to use! I love that there are four height settings; the tallest one perfectly reaches the top of the mattress so my senior cat can get on the bed more easily. It will take a minute for kitty to adjust, but I’m confident he’ll like it, especially because the slats and carpet should give him something to sink his claws into and feel safe. Customer service was great as well! The ramp arrived in just a few days and was packaged well. It folds down to a small, easy size for any future storage. Finally, it was so refreshing to smell real wood when I unpacked the ramp; so glad I found this and didn’t settle for some of the sad plastic stairs that are out there.

2 de outubro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 3 em 5 estrelas

I discovered after assembling half the…

I discovered after assembling half the tower that some of the holes didn't match up properly. The directions were not clear enough to make sure the different parts had to be set up in specific positions.
I also am missing one screw, #D. I will call the help line for a replacement.
It took three people to do the whole project so far, will finish when I get the missing screw.

19 de setembro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
Please be free to contact us at sale@coziwow.com, we will check and help you solve the issue soon.
Thanks for your patience.

COZIWOW Customer Service Team

Classificada 2 em 5 estrelas

Wood Worn Out

Wood became worn out in less than 2 months. Now the pieces won’t stay on the tree.

6 de julho de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Coziwow Provided Excellent Customer Service

A representative from Coziwow contacted me by phone, which I really appreciated having a person to talk to. Once I explained the issue with the "fabric" not the cat tree structure itself, I was asked to send photos. I sent photos and quickly received a response which included a very satisfactory solution to the problem. In addition, Coziwow is going to look into optional fabric for the cat tree going forward.

I have many cat rescue cat friends who really like the configuration of this particular cat tree and would love to know if another fabric option becomes available. P.S. My 3 young cats love it for playing hide & seek and for sleeping!

Thank you Coziwow for being so responsive when so many vendors have forgotten the meaning of "customer service!"

For my next purchase I am seriously considering the "wheel" and the wall-mounted perches for Christmas!

4 de outubro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Easy to assemble

Easy to assemble
Fast delivery

22 de setembro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Very well made and strong

Very well made and strong. More like a dog jail, think alcatraz he aint breakin out.

26 de setembro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Wonderful company to do business with…

Wonderful company to do business with due to their great communication and speedy delivery.

26 de setembro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product and service.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Finally the perfect kennel

Finally - a kennel large enough and sturdy enough for my 80lb ( and still growing) German shepherd. It arrived on time and was easy and quick to assemble. And I don’t have to worry about him getting out.

18 de setembro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Great item, Quick delivery - Thank you!

The order arrived quickly. The cat wheel is very sturdy and seems well made. I added some catnip and my 4 cats seemed interested but so far they have not figured out how to walk/run on it. Two of them have used it for scratching, they will crouch down on their belly and reach up to scratch, but once it start to move forward they will turn around and reposition to the opposite direction. Hopefully they will get the hang of it one day (we've only had it a few days).

15 de setembro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Very happy kitties

My order was delivered quickly, everything was packaged well and the Catio was easy to put together. I have six indoor cats and they are so happy to be able to go outside in a safe enclosure. I could not have built the Catio for what this kit cost so I’m very happy with my purchase!

31 de agosto de 2023
Opinião espontânea
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Very responsive customer service

Very responsive customer service. Will purchase again.

4 de setembro de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our service.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 3 em 5 estrelas

The cats really like their new catio

The big catio we bought was well priced, came promptly and was easy enough to put together that my daughter and I did most of the assemly (calling in Dad for attaching the roof). BUT, the catio has a design flaw - the lounging shelves are set directly above each other making it fairly hard for them to get to the upper shelves. I had to go "off script" for the cats to have best access to the three higher locations. The cats are enjoying it

21 de agosto de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Classificada 4 em 5 estrelas
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
If you have met any issue of our product, please just be free to contact us at sale@coziwow.com.
Thanks for your patience and have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Thank you

Thank you. I haven't opened the product yet, however, your prompt respond to each question I had, made me confident that your product is as good for you have diligent people working.
Have a good day.

29 de agosto de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our service.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 3 em 5 estrelas

The product was difficult to assemble

The product was difficult to assemble. I have a larger wheel purchased elsewhere that I had no problem putting together. I bought this one for a catio outside. It doesn't snap together you have to force it.

21 de agosto de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
If you still have any other issue, please kindly be free to contact us at sale@coziwow.com .
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

The order was delivered in reasonable…

The order was delivered in reasonable time, the product looks and functions just as I expected so far.
Thank you very much

8 de agosto de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 4 em 5 estrelas

I'm happy - post adjustments

At the end of the day, this enclosure is just what I needed, and Im excited to be able to bring my cats out on the balcony. They're already getting used to the enclosure. My complaints are that I had to rebuild it because the instructions didn't clarify that the wiring would be flush with the exterior, otherwise the inserts won't fit. Also, the inserts have the same grate structure as the rest of the enclosure, which doesn't make it comfortable for my cats to walk on. I just stuck some cardboard underneath the cushions to make the inserts solid and easier to walk on. I can tell the cats appreciate the adjustment.

14 de agosto de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
For the issue you mentioned, we have collected it for our factory to check and improve.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

Classificada 5 em 5 estrelas

Very Well Made

This cat wheel is VERY well made and actually looks like a piece of furniture. So far, only one of my cats uses it properly. The others just go to sleep in it! But, it is very well made and arrived exactly in the time frame promised. Packed very well, too. We love this thing!

9 de agosto de 2023
logótipo da Coziwow

Resposta da Coziwow

Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards

COZIWOW Customer Service Team

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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

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