My catio arrived more quickly than I expected. I would've given 5 stars but the instructions are merely pictures and lack explanation. Be careful to study pics closely. In particular which screws to u... Ver mais
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Leia as opiniões dos outros
Great product, easy to assemble, screens and frames already assembled, just screw panels together. Beats trying to build one from scratch. Directions were a bit backward, but can be figured out. My ca... Ver mais
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CAT WHEEL: assembled OK, though the carpet doesnt quite fit and a bumper piece broke off within one week. UPDATE: Got a reply from customer service after posting the review and asking for a refun... Ver mais
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We ordered the large cat house, and it arrived quickly. Packaging was top notch. I’m currently painting the catio to match the house trim, and individual pieces appear sturdy enough to accommodate our... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Coziwow, as a brand of pet lovers, is committed to providing a diverse range of better and safer pet supplies to create a valuable connection between humans and pets.Our mission is to light up your pets' life concerning their comfort, health, and well-being. Shop Coziwow for the best pet supplies. We offers quality products and accessories for a healthier, happier pet. Free shipping in the US.
Informações de contacto
2090 S Etiwanda Ave, 91761, ONTARIO, Estados Unidos da América
- 909-789-1719
- Sale@coziwow.com
- coziwow.com
4,4
Excelente
149 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Easy return
The item that came I was unable to use but was able to return it easily.
11 de janeiro de 2023
Resposta da Coziwow
Hi customer, Thank you so much for the feedback, which could drive us to make improvements and avoid further troubles. In this case, we have to explain that we never or will send anything damaged or destroyed as we checked every parcel before shipping out. In this case, the parcel must be damaged in transit under the violent shipment. Second, we never prevent you from returning, in reverse, we solved this with a full refund without returning the item, which is the more efficient way to solve your problem and regain your trust to our store and item. Please don't worry, we are responsible seller and never let customer down. Whatever you meet with our items, please don't hesitate to contact us directly, and we will definitely solve them in the best way. Best wishes, Coziwow Customer Service
Good price….good service timely delivery
16 de dezembro de 2022
Resposta da Coziwow
Thanks for your review,hope to serve you in the future,wish you all best!
Excellent product and excellent customer service
I have to give them a 5 star review. I’m a complete idiot and came on here ranting about poor customer service and missing parts when in fact it was my own over sight. They kindly sent me a detailed instruction on exactly what I wasn’t understanding and I wanted to come here and correct my wrongs! Thank you COZIWOW and I ordered the same product and it’s of excellent quality and my kitties love it and the price is absolutely amazing!
20 de dezembro de 2022
Opinião espontânea
Resposta da Coziwow
Thanks for your review,it's our honor to help you.Happy New Year!
Return problem
Company just called me and they were soooo nice and offered me full refund even without returning my stuff. Thanks a lot!!! I will recomend this company to all my friends!!!
12 de dezembro de 2022
Resposta da Coziwow
Dear customer,sorry for the inconvenience,we checked the email several times ,but can not find out the message from you,please kindly check if you sent the email to sale@coziwow.com. we have emailed you,please check and keep in touch with us to solve the problem.
Real good love item..
25 de novembro de 2022
Resposta da Coziwow
Thanks for your comment,wish you a good day :）
Resposta da Coziwow
We're so glad your cute cat loves it. ^_^
Contacted customer service numerous…
Contacted customer service numerous times via email and left 2 voicemails in returning the 2 tier cat house due to damaged, missing parts and no self tapped holes. I yet to receive a response. But received this survey. Unreal and very disappointed all the way around. They then sent me a 2nd house and keeping the first to make everything right. I appreciate all their efforts even offering to reimburse 1/2 price of the unit. After they learned the 2nd one had lots of flaws. Nonetheless, dont have the time to keep back tracking on an order nor revamping this review at their request. I stand by my honesty to help others. After restructuring the unit our strays love it. This company will try and make good on their product.
10 de outubro de 2022
Resposta da Coziwow
Dear customer,sincerely sorry for the inconvenience caused.Recently, due to some problems in our email, we were unable to receive customers' emails in time, which caused misunderstanding.
Now the email has been restored to normal, and we have emailed you with solutions.Please kindly check it and give us the chance to help you.
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