Ordered a mask which was listed on the website as being in stock. 9 days later no update from them so I gave them a call, only to be told they don't stock it. They didn't even bother to email me to te... Ver mais
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It’s been 12 years since we purchased her Resmed S90 so when we recently replaced it with the latest Air 10 machine … WOW! What a magnificent difference in the upgrade of the CPAP machines. She said... Ver mais
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I always feel personally addressed in my interaction with CPAP staff either on the phone or at the store in Botany Road Mascot, Sydney. It is good to be attended by people who enjoy their work. Al... Ver mais
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You tried to get my new mask to me when I said I needed express delivery but it wasn't an option I could choose. It turned up the day I needed it for hospital but unfortunately I had already left ,... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre CPAP Australia
Escrito pela empresa
CPAP Australia is Australia’s leading provider of Sleep Apnea Treatments.
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
We supply innovative diagnostic and treatment products for sleep disorders, snoring and industrial health throughout Australia. CPAP’s clients include all the leading sleep and circadian laboratories, fatigue and exercise researchers, emergency services, road transport operators, elite sports teams and many more.
Visit our website
Informações de contacto
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product very good
Product very good. Fast and safe delivery/ transaction. Only thing negative is I thought it was expensive.
9 de julho de 2023
Resposta da CPAP Australia
Hi Vicki, Great to hear that your order made it to you smoothly and promptly and that you had an easy experience on our website! Please note we do advertise price matching, if you'd like to discuss any future purchasing with us, please give us a call on 1300 692 727. Sleep Well, CPAP Australia
Was easy to order and delivery was very…
Was easy to order and delivery was very quick, will order from you again
31 de julho de 2023
Resposta da CPAP Australia
Hi Lynette, Thank you for taking the time to share this wonderful review with us and the community! Great to hear that your order made it to you smoothly and promptly. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
Good service
31 de julho de 2023
Resposta da CPAP Australia
Hi Terry! We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future. Sleep well, CPAP Australia
quick response/delivery
31 de julho de 2023
Resposta da CPAP Australia
Hi Anne! Thank you for taking the time to share this wonderful review with us and the community! Great to hear you received your order quickly and that our team were able to help! If you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
Good quick service.
9 de julho de 2023
Resposta da CPAP Australia
Hi there! Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time. Sleep well, CPAP Australia
Too easy
Awesome experience, was easy to order, came incredibly quickly and was well packed. Thank you
9 de julho de 2023
Resposta da CPAP Australia
Hi Amanda! Great to hear that your order made it to you smoothly and promptly and glad to hear our website was easy to navigate and that your items came on time! We strive in this and are so glad to hear that has been your experience! Sleep Well, CPAP Australia
Actually getting a phone call to discus…
Actually getting a phone call to discus my problem and being able to get my request filled.
8 de julho de 2023
Resposta da CPAP Australia
Hi Lyn!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive experience and hope we see you again in future.
Sleep well,
CPAP Australia
Have always had great service from…
Have always had great service from here. Products usually arrive quickly.
30 de julho de 2023
Resposta da CPAP Australia
Hi Robyn!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
Yes I ordered CPAP mask and filter it…
Yes I ordered CPAP mask and filter it was delivered within two days.
29 de julho de 2023
Resposta da CPAP Australia
Hi Rupa!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
My experience of ordering on-line from…
My experience of ordering on-line from CPAP Australia is one of total satisfaction. The products ordered and received in good condition and in reasonable time with no problem at all. Thank you.
30 de julho de 2023
Resposta da CPAP Australia
Hi Tony!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
CPAP Australia
30 day money back is a pain
Price was good and delivery was fairly quick. However, I didn't have a great experience with their 30 day money back guarantee (incorrect mask size). I've tried contacting twice through their website with no response. My expectation is that they'll likely get back to me after it's too late to return the product.
Probably could sit in their phone queue or go to their physical location, but it's a lot of hassle for a guarantee they plaster on their site.
7 de agosto de 2023
Opinião espontânea
Resposta da CPAP Australia
Hi Justin,
Thank you for taking the time to share your experience with us and the wider community.
We are so sorry you have not received a response to your return enquiries. I was not able to find your submissions from our website. If you could please email us on cpap@cpapaustralia.com.au, we will do our best to find a prompt resolution.
Sleep well
CPAP Australia
Resposta da CPAP Australia
Hi Jason,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
CPAP Australia
shopping and delivery where easy and…
shopping and delivery where easy and painless
27 de julho de 2023
Resposta da CPAP Australia
Hi RA! Thanks so much for sharing this, we are glad to hear our website was easy to navigate and that your items came on time! We strive in this and are so glad to hear that has been your experience! Sleep Well, CPAP Australia
Your response and delivery was fast..
Your response and delivery was fast..
Always good quality.
The only problem I had was I purchaced a aF20 mask for my Resmed airmini . Then I had to purchase a hose adapter and different filters. The cost became very high.
Maybe you could sell the masks in a package eg Mask hose adapters and filters. it also might keep the price down..
8 de julho de 2023
Resposta da CPAP Australia
Hi Robyn,
Thank you for taking the time to share your experience with us and the wider community.
Your feedback regarding the Airmini masks and filter pack has been forwarded to our improvements team for future consideration. We appreciate you sharing, and hope you have a great day.
Sleep well
CPAP Australia
Resposta da CPAP Australia
Hi Janelle! We are so glad to hear you enjoyed our sales and were able to get yourself some brand new products! We always love to notify our customers of any specials we have going on. Feel free to get in contact with us if you ever need help with any future purchasing or product support! Sleep Well, CPAP Australia
Resposta da CPAP Australia
Hi Damien! Thanks for this fantastic review! Great to hear you are enjoying your new equipment and took advantage of some of our great prices! Feel free to get in contact with us if you ever need help with any future purchasing or product support! Sleep Well, CPAP Australia
Resposta da CPAP Australia
Hi Ray! We love to hear feedback like this! Thank you so much for sharing this with the community. We strive in making everything as smooth and easy as possible. Hope to see you again in the near future! Sleep Well, CPAP Australia
Absolutely fantastic CPAP website is so…
Absolutely fantastic CPAP website is so easy to use . I found everything that I needed and more
29 de julho de 2023
Resposta da CPAP Australia
Hi Aileen! Great to hear our website was easy to navigate and you were able to find everything you needed. We love to make things as easy as possible so we are glad this was the experience you had! Hope to see you again in the near future! Sleep Well, CPAP Australia
The CPAP Machine
Very helpful with lots of information. The machine works well and has helped me a lot. It is easy to maintain
7 de julho de 2023
Resposta da CPAP Australia
Hi Jenny, We couldn’t be more thrilled to hear that your gear is working for you and that you were able to find all the information you needed! Feel free to get in contact with us if you ever need help with any future purchasing or product support! Sleep Well, CPAP Australia
Part I required was easy to source
Part I required was easy to source, and arrived promptly.
28 de julho de 2023
Resposta da CPAP Australia
Hi Joanne! Thanks so much for sharing this feedback! This is so great to hear! Your recommendation means a lot to us, if you run into any product issues, please be sure to let us know. Sleep well, CPAP Australia
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