Noget i kunne gøre bedre er en god manual, for skal man sætte batteri til først eller hvad - og min Samsung S26 ULtra gjorde det at da jeg skulle scanne qrkode kom der en masse reklame intet på track... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Flot support fra Copenhagen Trackers. Havde problemer med udtjent batteri. Fin telefon support og efterfølgende mailkorrespondance med link til video for udskiftning af batteri. Tabte en skrue til fas... Ver mais
A empresa respondeu
Habe drei Tracker, davon wurden 2 bereits nach einem Jahr auf Garantie getauscht. Ein Tauschgerät ist nach etwas mehr wie einem Jahr wieder ausgefallen, ist in den Online Log Daten sehr gut ersichtlic... Ver mais
A empresa respondeu
Obwohl mein Problem mit der Batterie meines Trackers außerhalb des Garantiezeitraums auftrat, wurde mir unbürokratisch geholfen. Immer wieder freundlich und empatisch. Der Ersatz für die defekte B... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Copenhagen Trackers
Escrito pela empresa
Copenhagen Trackers: Intelligent Tracking. Zero Subscriptions.
Founded in Copenhagen in 2013 by Christian Olesen, Copenhagen Trackers began with a singular, ambitious mission: to end bike theft once and for all. What started as a local project to protect daily commuters has evolved into a global leader in subscription-free GPS tracking and professional OEM telematics. Today, we empower both individuals and enterprises to eliminate asset loss and ensure total fleet visibility without the "subscription drain".
Why Customers Choose Us
- No Monthly Fees: Our trackers come with a built-in SIM, providing professional tracking with zero ongoing subscription costs.
- Gemstone™: Our most powerful tracker, offering up to 6 years of battery life without recharging (at 1 track/day).
- Global Reach: Future-proof connectivity (4G LTE-M & NB-IoT) that operates effortlessly in over 150 countries.
- Indoor Visibility: Using WiFi-sniffing, our devices can locate assets even inside warehouses, garages, or basements where GPS signals often fail (Premium Feature).
From One Bike to 100,000 Assets
Whether you are protecting a family car or managing a global fleet of 100,000+ industrial assets, our scalable, web-based dashboard provides real-time control. From recovering high-value cable drums to monitoring cold-chain logistics with integrated temperature sensors, we provide the "Asset Intelligence" needed to reduce waste and meet sustainability goals.
Danish Quality
Engineered on the island of Funen, Denmark, our hardware complies with rigorous EU standards (RED, EMC, RoHS). We are dedicated to providing the market’s lowest Total Cost of Ownership, ensuring your most valuable resources are always in safe hands.
Informações de contacto
Vibækvej 100, DK-5690, Tommerup, Dinamarca
- +4533602010
- support@cphtrackers.com
- cphtrackers.com
4,1
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
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Resposta da Copenhagen Trackers
Hej Ann
Tusind tak for anmeldelsen. Vi er glade for at opsætningen er lige ud af landevejen. BG
Easy to set up- no hassle sim included…
Easy to set up- no hassle sim included and therefore no subscriptions so really cheap for the lifetime of the tracker.
9 de fevereiro de 2026
Resposta da Copenhagen Trackers
Dear Mr A J E Brett,
Thank you very much for your great feedback 😊
We’re delighted to hear that you found the tracker easy to set up and appreciated the built-in SIM solution. Making the process simple and hassle-free — without additional subscriptions — is exactly what we aim for.
It’s wonderful to know you see the long-term value as well.
If you ever need assistance or have any questions, we’re always happy to help.
Unreliable. Unusable.
Sorry, I have to give a bad review. For more than a year the Gemstone tracker constantly keeps showing "poor reception" and there is no connection with it, no matter whether it is in a bike, in my pocket, next to the WiFi router, in a car-under a large sunroof ... in the city, on the highway, in the forest. It just doesn't connect to the GSM network, or if it does - it is sporadically, incidentally and very rarely. And this has been happening during the premium plan, when the tracker is supposed to use WiFi-s to determine its position.
For the last month it is in my car and crossed the whole country several times and through that time it sent not more than 5-6 positions, while in LIVE plan. It never reacted to shaking through that period. The people in the office were somehow helpful and we changed the battery several months ago and it is all the same.
I am still keeping it just to keep me annoyed :), but I am not using it.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Copenhagen Trackers
Dear J. Panayotov,
Thank you for taking the time to share your experience. I am truly sorry to hear how frustrating this has been for you – especially after using the tracker for such a long time.
I would like to clarify a few technical aspects, as they may help explain what you are experiencing. I can see that the tracker is doing what it should when you switch modes and is also sending signals, but there may be dropouts if all conditions are not met for the reasons below.
How positioning works
Our tracker determines its position using a combination of:
GPS (satellite positioning)GPS requires a relatively clear view of the sky. Signal quality can be significantly reduced in:Even a car roof can reduce satellite visibility, and some modern windscreens block GPS signals more than expected.
Urban canyons (narrow streets between tall buildings)
Dense forests
Underground car parks/basements
Inside vehicles, especially if located low in the cabin, inside metal compartments or under coated/thermal windscreens
GSM (mobile network) After obtaining a position, the tracker must connect to the GSM network to transfer the data. If GSM coverage is weak, congested or unavailable, the tracker may: Wooded areas, country roads, underground locations and even certain urban areas can cause unstable GSM connectivity.Display ‘poor reception’Attempt transmission multiple timesStore data and send it later when the signal improvesWiFi scanning (WiFi sniffing) – available on the Premium subscription The tracker does not connect to WiFi like a phone. Instead, it scans nearby WiFi networks and uses their IDs to estimate the location via a global database. Important points:
It requires detectable WiFi networks nearby
It still requires GSM to transmit the position afterwards
So even with WiFi positioning enabled, GSM connection is still necessary. BG
Resposta da Copenhagen Trackers
vielen Dank für deine positive Rückmeldung 😊
Es freut uns sehr, dass du mit der raschen und zuverlässigen Erledigung zufrieden bist. Genau das ist unser Anspruch. BG
GPS troppo sensibile
GPS troppo sensibile, non prende mai il segnale appena lo si colloca in una parte nascosta dell'auto. Reso richiesto
3 de fevereiro de 2026
Resposta da Copenhagen Trackers
Ciao
Grazie per il tuo messaggio.
Vedo che ci hai contattato poco dopo aver installato il tracker. Fino a quel momento il dispositivo aveva inviato correttamente le posizioni. Successivamente, però, sembra che sia stato posizionato in un punto da cui non è riuscito a trasmettere il segnale.
È importante capire come funziona il GPS:
Il tracker deve prima ricevere il segnale dai satelliti per calcolare la propria posizione. Questi segnali sono molto deboli e richiedono una buona visibilità del cielo. Se il dispositivo viene posizionato sotto metallo, all’interno di spazi chiusi, in profondità nel veicolo o in un’area con molta schermatura, può avere difficoltà a ottenere il segnale GPS.
Successivamente, la posizione deve essere inviata tramite la rete mobile. Se la copertura è scarsa o il segnale è bloccato dall’ambiente circostante, il dispositivo non riesce a trasmettere i dati.
Ciò significa che sono necessarie sia una buona ricezione satellitare (GPS) sia una buona copertura di rete mobile per garantire un funzionamento corretto.
In questi casi, spesso si tratta semplicemente di provare diverse posizioni fino a trovare quella con la ricezione più stabile. È del tutto normale dover fare qualche prova iniziale, e può capitare che il primo posizionamento non sia quello ideale.
Ti consiglio quindi di provare a collocare il tracker in un punto con migliore accesso al segnale, ad esempio vicino a un finestrino o in una zona con meno schermatura metallica, e di fare un nuovo tentativo.
Resto naturalmente a disposizione se hai domande o hai bisogno di ulteriore supporto.
Cordiali saluti BG
Super schneller Batteriewechsel
Netter Kontakt zum telefonischen Kundenservice. Der Batterietausch bei unserem Cobblestone Trackers ging sehr schnell, vom Versand hin und zurück zum/ vom Händler, bis zum eigentlichen Batteriewechsel. Bin sehr zufrieden.
29 de janeiro de 2026
Resposta da Copenhagen Trackers
Liebe Eva-Marie,
vielen Dank für deine tolle Rückmeldung und die freundlichen Worte 😊
Es freut uns sehr zu hören, dass der Batteriewechsel deines Cobblestone Trackers so schnell und reibungslos verlaufen ist – vom Versand bis zur Rücksendung. Besonders schön ist es zu wissen, dass du auch mit unserem telefonischen Kundenservice zufrieden warst.
Deine Zufriedenheit bedeutet uns sehr viel.
Falls du in Zukunft Fragen hast oder Unterstützung benötigst, sind wir jederzeit gerne für dich da. BG
The tracker worked fine for about 2…
The tracker worked fine for about 2 months. Then it stopped sending a position. Support told me that I need to be close to wake it up?? This wasn’t possible as the tracker is on a boat. After a few months and back on the boat all efforts couldn’t make it work again. This is an unreliable product which doesn’t live up to expectations. CPH now asks for order number which they apparently can’t find in their system…. This is idiotic and just bad support or negligence (or both)
2 de fevereiro de 2026
Opinião espontânea
Resposta da Copenhagen Trackers
Hello
Thank you for your message. I completely understand that the situation can feel frustrating.
If different email addresses have been used – one to create the profile and another to complete the purchase – it can unfortunately make it more difficult for us to locate the order in our system. This is why we asked for the order number, so we can confirm the purchase and handle any potential warranty claim correctly. This is standard procedure and simply ensures that we are able to assist you properly.
We have genuinely tried to guide and support you as best as we can from our side. However, it can be challenging for us to assess local conditions remotely, such as network coverage, placement of the tracker, and other environmental factors that may affect its performance.
If the tracker has been working for around two months and then suddenly stopped transmitting, as you describe, this is exactly why we suggested going through some troubleshooting steps. The purpose is to identify the cause and ensure that we provide you with the correct solution.
Please feel free to send us the requested information so we can investigate further and assist you as quickly as possible. BG
Neuer Gemstone-Tracker liefert falsche…
Neuer Gemstone-Tracker liefert falsche oder keine Daten. Support von Copenhagen-Trackers kommt in Dänisch (was mein Übersetzungsprogramm nicht kann) und es wird mir nur ein nicht funktionierendes Formular als Hilfe angeboten. Bin enttäuscht, da mein alter Copenhagen-Tracker mehr als 8 Jahre einwandfrei funktionierte.
21 de janeiro de 2026
Resposta da Copenhagen Trackers
Hallo Herr Braut
vielen Dank für Ihre Nachricht. Ich kann sehen, dass Sie bereits mit unserem Support-Team in Kontakt standen. Die gesamte Kommunikation in diesem Fall ist auf Deutsch erfolgt, weshalb ich keinen Schriftverkehr auf Dänisch einsehen kann.
In der letzten E-Mail hat unser Support-Team versucht, Sie mit konkreten Hinweisen und Lösungsvorschlägen zu unterstützen. Leider haben wir darauf bislang keine Rückmeldung von Ihnen erhalten. Stattdessen wurde das Anliegen über diese Plattform weitergeführt.
Damit wir Ihnen bestmöglich weiterhelfen können, empfehlen wir Ihnen, erneut Kontakt mit unserem Support aufzunehmen und auf die letzte E-Mail zu antworten – insbesondere, wenn Sie die vorgeschlagenen Schritte bereits ausprobiert haben. So kann unser Support den Vorgang gezielt weiterbearbeiten und Sie optimal unterstützen.
Sollten weiterhin Fragen bestehen oder zusätzliche Unterstützung benötigt werden, steht Ihnen unser Support-Team selbstverständlich gerne zur Verfügung. BG
Rask levering.
28 de janeiro de 2026
My tracker stopped sending location
My tracker stopped sending location. I contacted the customer service and they immediately replied with an option to send the tracker back to them (free of charge) and send me back a new one as soon as they received the non-working one. In the meantime they continued good communication via email.
I was very satisfied with the support they offered.
The new tracker is already with me and working.
27 de janeiro de 2026
Opinião espontânea
Resposta da Copenhagen Trackers
Thank you very much, Daniela, for taking the time to share your experience.
We’re sorry that your tracker initially stopped sending its location, but we’re very happy to hear that our customer support was able to help you quickly and keep you well informed throughout the process BG
Resposta da Copenhagen Trackers
Vielen Dank, Jürgen, für Ihr positives Feedback.
Es freut uns sehr, dass Sie mit unserer schnellen und zufriedenstellenden Reaktion zufrieden sind. Vielen Dank für Ihr Vertrauen. BG
Resposta da Copenhagen Trackers
Vielen Dank, Joachim, für Ihr Feedback.
Es tut uns leid zu hören, dass die Aktivierung des zweiten Trackers nicht ganz reibungslos verlaufen ist. Sollten Sie noch Unterstützung benötigen oder Fragen haben, helfen wir Ihnen selbstverständlich gerne weiter, damit alles einwandfrei funktioniert. BG
Die Ware wurde per GLS verschickt.
Die Ware wurde per GLS an eine Paketstation gesendet. Dadurch entstanden zusätzliche Fahrkosten und die Lieferung verzögerte sich um 3 Tage, wegen deren Öffnungszeiten.
Bisher wurden mir Waren anderer Versender per GLS direkt zugestellt. Warum diese Umstände bei Kopenhagen Tracker?
12 de janeiro de 2026
Resposta da Copenhagen Trackers
Hallo Helmut
Es tut uns sehr leid zu hören, dass die Lieferung über GLS für Sie zusätzliche Kosten und eine Verzögerung verursacht hat. Wir verstehen gut, dass dies ärgerlich sein kann. Bg
Habe 3 Tracker in der Nutzung
Habe 3 Tracker in der Nutzung. Alle funktionieren problemlos.
Weiterhin ist der Support von Copenhagen Tracker hervorragend.
Kompetente Mitarbeiter melden sich kurzfristig.
Kann den Kauf der Tracker nur weiterempfehlen.
23 de janeiro de 2026
Resposta da Copenhagen Trackers
Vielen Dank, Dirk, für Ihre positive Rückmeldung.
Es freut uns sehr zu hören, dass alle drei Tracker einwandfrei funktionieren und Sie mit unserem Support so zufrieden sind. Besonders schätzen wir Ihr Lob zu unserer Erreichbarkeit und Kompetenz.
Vielen Dank für Ihr Vertrauen und Ihre klare Weiterempfehlung BG
Copenhagen Trackers batteria
Ho acquistato una batteria da Copenhagen Trackers e sono rimasto davvero soddisfatto. Prodotto di qualità, autonomia ottima e perfettamente compatibile con il localizzatore.
Spedizione veloce, imballaggio curato e assistenza clienti disponibile e professionale.
Si vede che è un’azienda seria e attenta al cliente. Consigliata senza dubbio.
14 de janeiro de 2026
Opinião espontânea
Resposta da Copenhagen Trackers
Grazie mille Angelo per la tua recensione e per le tue parole positive.
Siamo molto felici di sapere che la batteria abbia soddisfatto le tue aspettative in termini di qualità, autonomia e compatibilità con il localizzatore.
Ci fa inoltre piacere che tu abbia apprezzato la spedizione e il nostro servizio clienti. La soddisfazione dei nostri clienti è per noi una priorità.
Grazie ancora per la fiducia e per averci consigliato. BG
In case of not or malfunction the…
In case of not or malfunction the tracker was immediately repaired and sent back free of charge ! Great service.
19 de janeiro de 2026
Resposta da Copenhagen Trackers
Thank you very much for your feedback, Mr. Uttelbach!
We’re glad we could resolve the issue quickly and return the tracker free of charge. Providing fast and reliable service is very important to us. BG
Fast, Reliable, and Extremely Helpful Service
Copenhagen Trackers provides fast and reliable service with outstanding support. The team is extremely helpful, responsive, and professional throughout the entire process. Highly recommended for anyone who values efficiency and great customer care.
7 de janeiro de 2026
Resposta da Copenhagen Trackers
Thank you very much for the great review!
We’re delighted to hear that you experienced our service as fast, reliable, and helpful. Providing responsive support and professional service is very important to us, so your feedback means a lot.
We truly appreciate the recommendation and look forward to helping you again in the future. BG
Resposta da Copenhagen Trackers
Hej Erland
Tak for din fine anmeldelse af vores service. BG
Jeg er ny bruger og meget kan man sige…
Jeg er ny bruger og meget kan man sige men der er super service hos dette firma.
Bo løser alle jeres problemer
Kan kun anbefales
23 de janeiro de 2026
Opinião espontânea
Resposta da Copenhagen Trackers
Hej Thomas
Tusind tak for de fine ord. Du skal bare kontakte os så hjælper vi gerne. BG
Service Top and hurry.
13 de janeiro de 2026
Resposta da Copenhagen Trackers
Thank you very much for your feedback, Mr. Trogisch!
We’re glad to hear you were happy with our service and the fast turnaround. Always write us when you need help. BG
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