They took my query and passed it on the manager same day and she took care of everything to get my care refresh plan activated to my Drone so I can start flying. They also gave me numerous email comm... Ver mais
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Leia as opiniões dos outros
The team at D1 Store have always been professional and prompt with their service. This time is no different. I highly recommend them! Thank you!
Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Ver mais
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Ver mais
Informações sobre a empresa
Escrito pela empresa
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Informações de contacto
421 VICTORIA STREET, 3056, BRUNSWICK, Austrália
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 34% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
5 Star satisfaction Service
The customer service is very co-operative and helpful. All the proses can be done online.
Great service and fast delivery
Great service and fast delivery, purchase price also good.
Thankyou 🙂
Awesome Shopping Experience!
I recently reached out to D1 Store to purchase the DJI Osmo Mobile 8, and the experience was fantastic. The team was incredibly helpful, responsive, and professional throughout the process. They even price-matched an item I found online and assisted me in placing the order quickly and smoothly.
I’ve used DJI products before and absolutely love their quality, and the service from D1 Store makes the experience even better. The staff genuinely care about helping customers and making the buying process easy.
I always go back to shop at D1 Store because every interaction has been positive. Highly recommended — an awesome experience every time!
Trusted buying experience.
Ease of purchase was reassuring. Clear and concise information about products. Competitive pricing. Fast delivery. Quality products.
Great online experience with efficient and honest service!
Ordered my drones online and they were with me promptly, (about a week)even though I was a State away. Very efficient and reliable service supported all the way by emails and phone contact. Highly recommend their site.
Missing a battery in the DJI store
When I dropped my drone to fix at the DJI store, I handed in a battery and drone but they returned only drone. I asked them for the battery to return but they said they didn't get it. It ended up I didn't get the battery and ovbiously I lost the battery in the store.

Resposta da D1 Store
Was always kept informed about my…
Was always kept informed about my purchase.
It arrived in the time specified and was well packaged.
I love more extra batteries
When I fly my drone I love how it doesn’t go flat in 20 minutes. With the extra batteries I can enjoy flying my drone on a day trip.
This product looks better than new
Best vacuum cleaner
The ROMO cleaned the floor very well, it can be controlled by the APP easily, low noise and maintenance.
Very friendly staff and helpful with…
Very friendly staff and helpful with information and suggestions
good customer service
Have a typo in the delivery address, emailed to customer service team asking for amendment. quickly solved
Delivery was delayed however customer…
Delivery was delayed however customer service was excellent in sorting it out very quickly and also called to confirm that it was to be delivered asap
Very helpfull and fast
The purchase was easy
The purchase was easy, could improve on the postage time
Great communication and helped me with…
Great communication and helped me with every step of my issue with care program.
It took over two months to receive my…
It took over two months to receive my order. I contacted them after 6 weeks as they still did not give an ETA. They wouldn't upgrade to the latest version even though it was in stock, but said "oh we can give you an open box one if you want". Why didn't they offer that in the first place! Then a month after that conversation they still hadn't posted it, so I contacted again and they had it in the post the next day. No compensation or anything thrown in for the hassle.
D1 store handles the warranty very…
D1 store handles the warranty very smoothly for us.
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