Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to ret... Ver mais
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Leia as opiniões dos outros
I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that d... Ver mais
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Humans on the phones would be a bonus.have been with Denplan for 14 years and it has unfortunately taken me this length of time to realise that it is a complete waste of time and money.i have visited... Ver mais
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Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... Ver mais
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Informações sobre a empresa
Sobre Denplan
Escrito pela empresa
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteInformações de contacto
Reino Unido
- denplan.co.uk
4,3
Excelente
2 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely amazing service from Denplan
We've had absolutely outstanding service from Denplan. My son is away from home at university and has needed emergency surgery for a wisdom tooth problem. Denplan have been wonderful in sorting everything out for us - from the initial emergency appointment, to the removal of the tooth. The claim has been settled so quickly and with no fuss.
2 de março de 2026
Opinião espontânea
Resposta da Denplan
Hello Sally,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
Thanks again and take care,
Clare
Denplan
Helped me super quick and managed to…
Helped me super quick and managed to provide a solution immediately. Impressed!
3 de março de 2026
Opinião espontânea
Resposta da Denplan
Thank you, we really appreciate your five-star review and your kind feedback. Thank you for taking the time to share your experience, we aim to resolve customer queries at the first point of contact so we are very pleased to receive your review.
Thanks again,
Clare
Denplan
I telephoned Denplan to ask if I could…
I telephoned Denplan to ask if I could change the date my standing order payment was collected and was told no. There was no explanation as to why this simple facility wasn’t available. The customer services person was almost going out of his way to be unhelpful.
And, furthermore, just in case you don’t know, customers hate having to’interact’ with supposed AI whilst try to resolve a problem. Why can’t we just speak to a real person to begin with?!
23 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hi Robert,
Thank you for taking the time to share your concerns and feedback.
We really appreciate all feedback we receive from our customers as it helps us to improve the products and services we offer.
We understand our voice assistant might not be the sort of thing everyone’s comfortable with, but for lots of our customers this can provide a quick answer or let them know where to find the information themselves without having to worry about waiting on hold.
We always love talking to our customers, and this hasn't changed, but we don't want to keep people waiting unnecessarily and our voice assistant helps us make sure our team are available for those more complicated queries and conversations that need our support. Please be assured we haven’t replaced our Contact team with our voice assistant, and our team remain available to help those customers who need it.
To enable us to fully address your concerns regarding your payment date, please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Clare
Denplan
Resposta da Denplan
Hello Mrs Jackson,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
I have been a client of Denplan for 37 years and never regretted joining.
I have been a client of Denplan for 37 years and never regretted joining. I have been able to obtain an appointment at short notice and seen by a patient-friendly dentist.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello Neville,
Thank you for taking the time to leave a positive review and for your longstanding custom. We're delighted to hear how satisfied you've been with the service provided by your Denplan dental practice over the years.
We'd love to pass your kind words onto the practice directly, in order for us to do so please may we ask that you contact us here with their details: https://www.denplan.co.uk/contact.
Thanks again,
Clare
Denplan
Everything
Everything. Unfortunately , their service does not even deserve a single star. No response to claims . Despite being given all the information, they use an excuse that they cannot find the dentist (not registered) or some other excuse. Regretful, will be cancelling the damn thing. Claim outstanding since September 2025.
It has been further number of attempts and calls. Submitted invoices , bank statements but same old response to submit and nice in a special way. Damn damn damn. This service that I have been paying for last 3 years and only one claim and this company dragging their feet as …….. I have been trying to call and endless bots just can not understand, cannot understand, with going no where . I am requesting to cancel and again literally stuck , cannot do anything . If a get a treatment , I pay and then on top , monthly I pay to this crap Den plan. Emails after emails and no action , how convenient it is for these big companies. Save your time and money if you can. Stay away from dem plan.
16 de setembro de 2025
Opinião espontânea
Resposta da Denplan
Thank you for bringing your concerns to our attention.
In order for us to address your concerns, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us already pleased be assured we will be in touch with you as soon as possible.
Thank you,
Clare
Denplan
Professional and helpful...thank you!
I want to thank Denplan for such an easy and fast reimbursement of funds for the emergency procedure that I received whilst on holiday in America.
Denplan (Kylie) were professional and helpful and I was surprised at how quickly the reimbursement was processed. Many thanks!
27 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Thank you, we are very grateful for you awarding us five stars.
We are always delighted to hear when our customers are feeling satisfied with our claiming process and the efficiency of their reimbursement, thank you for taking the time to leave us such a positive review.
We’re also delighted to hear how helpful you found Kylie to be, I can assure you your kind words will be passed to their Management Team.
Thanks again and take care,
Clare
Denplan
Not worth the effort
After spending ridiculous amount of time going back and forth from Denplan and my dental practice to get any money back, they then don't pay. I will be reconsidering this plan.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello Debbie,
Thank you for bringing your concerns to our attention.
We are very sorry to hear how unhappy you are with the way your claim has been handled. In order for us to investigate this further for you, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us already pleased be assured we will be in touch with you as soon as possible.
Thank you,
Clare
Denplan
Do not join!
Do not join. All is fine when you pay the monthly fee to them but the moment you make a claim they make you go back and forth trying to find any way not to pay out. Absolute waste of money and one of the worst dental plans I’ve come across who do not even have a clue how dentists operate these days in terms of appointments!!
26 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello Mrs Khan,
We are very sorry to hear how unhappy you are with the way your claim has been handled.
We do sometimes have to request additional documentation to support claims for audit and validation purposes. However, this process should be straightforward for both our customers and their treatment provider.
We would really like the opportunity to investigate this matter for you. To enable us to do so, please may I ask that you kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Clare
Denplan
Great service
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming is straightforward and I have already received confirmation that my claim has been successful. This plan also covers our dental treatments at home which are first class, so I have nothing but praise for them.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello Sylvia,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service and your Denplan dental practice for a long time to come.
Best wishes,
Clare
Denplan
Scot
My plan hasn't started yet, but the process of it being set up was very easy and the paperwork arrived quickly and was all correct. So far so god.
21 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello Alistair,
Thank you so much for your positive feedback of the joining process and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Very poor service
Very poor service. It would appear the main aim is to administer payment. They do not ensure the dental practice is able to carry out work.
19 de janeiro de 2026
Opinião espontânea
Resposta da Denplan
Hello J. Douglas,
Thank you for bringing your concerns to our attention.
For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
Saying this however, we would also like the opportunity to discuss your concerns and how Denplan works in more detail. Please may I ask that you contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm. Alternatively, you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Clare
Denplan
Denplan are very attentive to patients…
Denplan are very attentive to patients needs by supporting both the patient and the dentist.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello Don,
Many thanks for leaving us a wonderful five star review, we really appreciate it.
Take care,
Clare
Denplan
Grateful for help with my toothache!
I was away from home with a dental
emergency and in a lot of pain, the Denplan representative was very kind, caring and very helpful, clearly explaining next steps.
Within around 1.5 hours an emergency appointment had been arranged at a brilliant dentist about 20 mins away & I was treated.
I’m awaiting my claim so can’t comment on that process but it was easy enough to submit the docs online.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hi Dol,
Thank you for kindly leaving a five-star review of your experience with contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be and that they were able to source an emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
We hope you are now out of pain and are feeling better.
Thanks again and take care,
Clare
Denplan
COMPLETELY UNHELPFUL
Due to aNatWest Bank error on my elderly sister’s account ,this company have sent a letter saying that her plan had been cancelled.However an earlier letter stated that the direct debit had been reinstated.
I called them on her behalf and asked if I could pay whatever is outstanding.The answer was NO! Even though I said that because of her ill health it might be difficult for her to call,they simply said that she would have to as they needed to go through the Plan in detail again.
My conversation was like watching an episode of Little Britain where the ‘advisor’ simply says “the computer says no!’
So what should I believe? Is the plan cancelled as letter stated or that the Plan has been reinstated in another letter.
Bureaucracy gone mad!
12 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello John,
Thank you for taking the time to share your concerns.
Regrettably, in order to reinstate any plan we are required to discuss the specific plan details with the policyholder. These requirements are in place to ensure they receive clear, accurate information about the policy coverage to ensure they make an informed decision. As I’m sure you can appreciate we are required to do this to ensure we are compliant with regulatory guidelines.
Saying this however, we do have a couple of options available to you and your sister, in order for us to discuss these in more detail please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk.
Kind regards,
Clare
Denplan
The team at Denplan
The team at Denplan, recommended by my dentist, were very polite, helpful, knowledgeable about the right plan for me and courteous. I would highly recommend Denplan to anyone but particularly to those who, like me, have troublesome teeth.
5 de janeiro de 2026
Opinião espontânea
Resposta da Denplan
Hello Mrs Garner,
Thank you so much for your positive review and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
I’ve been a Denplan customer for over…
I’ve been a Denplan customer for over 20 years. Had an amazing dentist and was treated well and helped with any emergency. Last year the dentist practice changed hands. Wasn’t given any notice of this until I went for my appt. It was ok but very rushed. Second check was a nightmare. They were running very late. I was sat in the chair, no greeting to explanation of what he was going to do. Tapped me on the side of my mouth to open it. Then stuck in a xray thing and they left the room. Came back in and then said it needed to have a new filling with as the tooth was cracked and a cap which would coast over £300. I said I hadn’t got that money as I was clearing a large vet bill. He then proceeded to say when will you get the money and asked me at least 5 times. I apologised and said I didn’t know, he asked again. I said good bye and left. That’s over six months ago and I can’t have any further check ups until this payment has been made. Still paying the full amount to Denplan. I rung their customer service to see if I could change dentist, again this is very hard as you have to go back to see the same dentist, who I never chose in the first place and want his money. I also suffered a cracked tooth which split in two and was very painful. Guess what, it wasn’t the tooth he said. It’s a shame as they used to be so good.
12 de maio de 2025
Opinião espontânea
Resposta da Denplan
Hi Marion,
Thank you for bringing your concerns to our attention.
We are extremely sorry to learn of your experience. For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
Saying this however, we would also like the opportunity to discuss your concerns and how Denplan works in more detail. Please may I ask that you contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm.
Kind regards,
Charlene
Denplan
Den plan was very easy to join
Den plan was very easy to join. The ladies on reception were extremely helpful and a shout out to Stacey who always deals with any query I have efficiently and professionally.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hi Fiona,
Thank you for taking the time to leave a positive review, we're delighted to hear how satisfied you are with the service provided by your Denplan dental practice.
We'd love to pass your kind words onto the practice directly, in order for us to do so please may we ask that you contact us here with their details: https://www.denplan.co.uk/contact.
Thanks again,
Clare
Denplan
Poor communication
When using Denplan I was very satisfied but when my dentist stopped using denplan it was impossible to contact denplan for advice
3 de dezembro de 2025
Opinião espontânea
Resposta da Denplan
Hello Peter,
Thank you for bringing your concerns to our attention.
Please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
We will ensure to investigate and address your concerns.
If you have contacted us already, pleased be assured we will be in touch with you as soon as possible.
Kind regards,
Clare
Denplan
Great service, fast and efficient.
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timely and efficient, generally paid within 7 days time which I think is great.
Have recently contacted Denplan via the live chat to query coverage for a bite plate, thanks to Sarah for answering my questions. Great service from start to finish.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Denplan
Hello P. Messer,
Thank you for taking the time to leave a review of your claiming experience. It's great to hear you’re happy with how easy it is to submit your claims to us and how quickly they are paid.
Your feedback is really valuable to us as this is the type of straightforward journey we want our customers to be experiencing.
It’s wonderful for us to also hear how satisfied you were with the service provided by Sarah. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
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