I mistakenly signed up for a premium monthly subscription. When I asked for a refund, the response was immediate and, to my pleasant surprise, they refunded my payment in full and cancelled the monthl... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Scumbags built a business model around hiding a $40 recurring fee in the fine print of a $2 transaction. Luckily my CC company flagged it as fraud, but it's still a pain in the ass to have to get a ne... Ver mais
A empresa respondeu
I like the simplicity of getting a custom document or one that's already made up for a template for business affairs really easy. Great job. I also like that you can customize one if seeded. Great cu... Ver mais
A empresa respondeu
When I needed a refund for a recurring charge, Ernesto took care of me no questions asked. Made me feel a lot better about my experience and I would come back knowing the way they treated me.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Documentify is an online platform that helps individuals, freelancers, and businesses create professional documents quickly and efficiently. We specialize in simplifying the process of generating essential documents, making it accessible to anyone without requiring technical expertise. Our platform offers a wide range of document solutions commonly used across the United States, including business, real estate, personal, and employment documents. These include bill of sale, purchase agreements, LLC operating agreements, non-disclosure agreements (NDAs), lease agreements, lease termination agreements, eviction notices, rent increase notices, quitclaim deeds, power of attorney, last will and testament, living wills, revocable living trusts, prenuptial agreements, resignation letters, recommendation letters, employment contracts, employment offer letters, and independent contractor agreements. Each document is created through a simple step-by-step process, allowing users to generate clear, structured, and ready-to-use documents within minutes. Our tools are designed to be easy to use while still delivering professional-quality results. We focus on providing a reliable and straightforward experience. Users can customize their documents to suit their specific needs, making our platform suitable for both personal and business use. Documentify is built with efficiency in mind. Our goal is to save users time and streamline the process of creating important documents, offering a practical and cost-effective solution for everyday needs. We are committed to continuously improving our platform and providing a dependable service that users across the United States can trust.
Informações de contacto
Estados Unidos da América
- documentify.com
4,3
Excelente
94 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great communication i haven’t actually…
great communication i haven’t actually used the website it self but the people are very trust worthy i had some complications and they helped me with no problems!
16 de novembro de 2025
Opinião espontânea
Resposta da Documentify
Hi Zxky,
We’re really glad to hear you had a great experience with our support team. Even if you didn’t use the website yet, we’re happy we could help resolve everything quickly and without any hassle. If you ever decide to use our tools in the future, we’ll be here to assist you anytime!
Warm regards,
Ernesto
Documentify Support Team
Resposta da Documentify
Hi Daisy,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service and that the product worked well for you. Your feedback truly means a lot to us.
Warm regards,
Ernesto
Documentify Support Team
I am terrible at writing a letter
I am terrible at writing a letter. Documentify made it simple and professional. The program works very well and is very simple to use.
5 de novembro de 2025
Opinião espontânea
Resposta da Documentify
Hi Jakl,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Customer service
Customer service is at the core of this review. Prompt response to my request and opportunities offered to ensure a positive relationship.
30 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Joy,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Providing prompt support and ensuring our customers have a positive experience is always our priority.
If you ever need further assistance, we’re always here to help.
Warm regards,
Ernesto
Documentify Support Team
I had an issue that I contacted…
I had an issue that I contacted Documentify. Mr. Padilla was very responsive in solving the problem efficiently and expeditionary.
21 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Philip,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. At Documentify, we always aim to provide fast and reliable support.
If you ever need any further help, we’re always here for you.
Warm regards,
Ernesto
Documentify Support Team
Documentify is fast and accurate.
Documentify was fast and accurate. I was able to download, print, and sign a document in a small amount of time. Documentify is inexpensive and offers a trial for new customers.
20 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Ginger,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
They trick you into paying 2 dollars…
They trick you into paying 2 dollars for a document and then charge you 40 for a subscription without you knowing ahead
20 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Fernando,
We’re very sorry to hear about your experience. We always aim to be clear and transparent with our pricing, and we never want any customer to feel misled.
If you were charged and didn’t intend to keep a subscription, please contact us at support@documentify.com
so we can review your case and help you right away. We’re here to assist and always do our best to resolve any issue quickly and fairly.
Warm regards,
Ernesto
Documentify Support Team
Fabulous experience with the website…
Fabulous experience with the website and customer service! Amazing company!
14 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Mandy,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
"as is" car sale document
I searched for a document related to vehicle sale, found this site, web site led me a document I needed, "as is" car sale document, filled it out, printed it and that's it. Will use them again when needed
9 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Elizabeth,
Thank you for sharing your experience! We’re glad to hear that you found the process smooth and the document helpful. We look forward to assisting you again whenever you need us.
Warm regards,
Ernesto
Documentify Support Team
Easy to use and very good product
Easy to use and very good product. Excellent customer service handles all questions!
9 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Glen,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
I use this service to update my resume
I use this service to update my resume. Great service. I just need the subscription short term. Ernesto assisted me with canceling my subscription. Very nice, prompt and professional.
7 de outubro de 2025
Opinião espontânea
Resposta da Documentify
Hi Miko,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Documentify was super simple and quick…
Documentify was super simple and quick to use in a pinch when I needed a fast document created. On top of the services being affordable the customer service is top notch. I had an issue with my card being charged incorrectly & Ernesto Padilla with customer service was QUICK to fix the issue and help me out. I’m impressed all around and will be using this company in the future.
23 de junho de 2025
Opinião espontânea
Resposta da Documentify
Hi Katherine
Thank you for sharing your experience. We’re happy to hear that everything was resolved and that our team was able to assist you. We truly value your feedback and are always here if you need further support in the future.
Warm regards,
Ernesto
Documentify Support Team
I used their service to get a power of attorney form.
I had used their service to get documents when my mother passed. I later cancelled the subscription. Ernesto helped with the canceling of service as well as helping to refund my money that following month. I later seen monies were coming out of my account and I thought he did not cancel the service. However, the service had been canceled and Ernesto was very professional in assisting me in finding out what/who it was. I am thankful for his kind and patient assistance.
9 de abril de 2025
Opinião espontânea
Resposta da Documentify
Hi Regina,
Thank you for sharing your experience. We’re happy to hear that everything was resolved and that our team was able to assist you with patience and professionalism. We truly value your feedback and are always here if you need further support in the future.
Warm regards,
Ernesto
Documentify Support Team
Helpful software and support was easy…
Helpful software and support was easy to deal with
14 de setembro de 2025
Opinião espontânea
Resposta da Documentify
Hi Meredith,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Could be good!
If 0 were possible, that would be my score… at this time
Do not use Documentify--they rob you!
I purchased a single document and have been trying to stop recurring $39.99 charges for over 3 months. I even had bank stop it but they decided to go through my “wallet” and $39.99 was taken again after trying to stop!
I got no response from customer service. The link to cancel doesn’t work as it will not send email responses… and the chat ‘bot’ also leads nowhere. A real scam!!! Yes I need such forms time to time, maybe once a year or so, but can’t trust the ‘cancel anytime’ verbiage at all.
Dates charged after attempting to stop; 7/18/2025 & 8/18/2025; tried to again 9:/18/2025 but bank stopped then went around and charged again today 9/23/2025 thru my ‘wallet’!
23 de setembro de 2025
Opinião espontânea
Resposta da Documentify
Hi CT,
We’re truly sorry to hear about your experience and the frustration this has caused. Please know that Documentify is not a scam — our terms, including the 7-day trial and monthly renewal, are clearly outlined on our pricing page.
That said, your feedback is very important to us and we want to make things right. We kindly ask you to contact us directly at support@documentify.com
with your email address, so we can immediately review your account, ensure your subscription is canceled, and resolve any billing concerns.
Your satisfaction is important to us, and we’re committed to helping you.
Warm regards,
Ernesto
Documentify Support Team
Terrific Customer Service
I was able to create the document we needed. Ernesto in customer service helped me with a refund to my account connected to canceling my sub. Ernesto was very responsive and handled my request quickly and within an hour. Thank you so much! I will absolutely use documentify when needed in the future.
22 de setembro de 2025
Opinião espontânea
Resposta da Documentify
Hi Mack,
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you quickly and that you were able to create the document you needed. We look forward to supporting you again whenever you need us!
Warm regards,
Ernesto
Documentify Support Team
Customer service is absolutely…
Customer service is absolutely magnificent! They reimbursed me the monthly subscription after explaining to them that I was unaware I was signing up for a subscription. Truly wonderful company to refund me the money after understanding it was an honest mistake. I will definitely come back whenever I am in need of another document!
14 de setembro de 2025
Opinião espontânea
Resposta da Documentify
Hi Ashley,
Thank you so much for your kind words! We’re truly happy to know you had a great experience with our customer service team. We always aim to make things as smooth and helpful as possible for our customers, and it’s wonderful to hear your feedback. We’ll be glad to assist you again whenever you need another document!
Warm regards,
Ernesto
Documentify Support Team
They will ROB you!
Don't use Documentify--they will rob you!
I purchased a $2 document and have been trying to stop recurring $40 charges for 2 months. I'm about to cancel my credit card. You will get no response from customer service. The link to cancel will not send an email response from the company. Their chat bot also leads nowhere. A real scam!!!
23 de julho de 2025
Opinião espontânea
Resposta da Documentify
Hi J,
We’re sorry to hear about your frustration. Please note that we did respond to your requests and your subscription has already been canceled, so you won’t see any further charges. It’s possible our replies went to your spam or junk folder — please double-check for emails from support@documentify.com
.
We always aim to assist our customers promptly, and we’re here if you still need help.
Warm regards,
Ernesto
Documentify Support Team
The website was extremely easy to use
The website was extremely easy to use. I was able to quickly get two documents I needed, filled out the required information, and downloaded the completed docs with everything needed for the notary. It took the “scary” out of legal documents.
31 de agosto de 2025
Opinião espontânea
Resposta da Documentify
Hi Brenda,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Cancel
I am trying to cancel for last 3 months but can't get any response from customer service.
31 de agosto de 2025
Opinião espontânea
Resposta da Documentify
Hi there,
I can confirm that your subscription has already been canceled.
Our records show that we have attempted to contact you at support@documentify.com to confirm the cancellation but we didn't receive a response. Could you please check your spam or junk folder?
Warm regards,
Ernesto
Documentify Support Team
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