I mistakenly signed up for a premium monthly subscription. When I asked for a refund, the response was immediate and, to my pleasant surprise, they refunded my payment in full and cancelled the monthl... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Scumbags built a business model around hiding a $40 recurring fee in the fine print of a $2 transaction. Luckily my CC company flagged it as fraud, but it's still a pain in the ass to have to get a ne... Ver mais
A empresa respondeu
I like the simplicity of getting a custom document or one that's already made up for a template for business affairs really easy. Great job. I also like that you can customize one if seeded. Great cu... Ver mais
A empresa respondeu
When I needed a refund for a recurring charge, Ernesto took care of me no questions asked. Made me feel a lot better about my experience and I would come back knowing the way they treated me.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Documentify is an online platform that helps individuals, freelancers, and businesses create professional documents quickly and efficiently. We specialize in simplifying the process of generating essential documents, making it accessible to anyone without requiring technical expertise. Our platform offers a wide range of document solutions commonly used across the United States, including business, real estate, personal, and employment documents. These include bill of sale, purchase agreements, LLC operating agreements, non-disclosure agreements (NDAs), lease agreements, lease termination agreements, eviction notices, rent increase notices, quitclaim deeds, power of attorney, last will and testament, living wills, revocable living trusts, prenuptial agreements, resignation letters, recommendation letters, employment contracts, employment offer letters, and independent contractor agreements. Each document is created through a simple step-by-step process, allowing users to generate clear, structured, and ready-to-use documents within minutes. Our tools are designed to be easy to use while still delivering professional-quality results. We focus on providing a reliable and straightforward experience. Users can customize their documents to suit their specific needs, making our platform suitable for both personal and business use. Documentify is built with efficiency in mind. Our goal is to save users time and streamline the process of creating important documents, offering a practical and cost-effective solution for everyday needs. We are committed to continuously improving our platform and providing a dependable service that users across the United States can trust.
Informações de contacto
Estados Unidos da América
- documentify.com
4,3
Excelente
94 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I appreciated the help.
I appreciated the help creating a professional reference letter. Great experience.
14 de agosto de 2025
Opinião espontânea
Resposta da Documentify
Hi Amy,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Fantastic Support & Service
I initially was using their services for one document that I needed to convert for my 81 year old Father In Law. He is applying for Senior Housing, and some of the documents needed to be converted. My interactions with everyone for help, including Ernesto Padilla were incredibly detailed and ensured I understood all that is available with Documentify. I have since used their services multiple times, and truly grateful. Anything to make life easier is a win for me.
23 de julho de 2025
Opinião espontânea
Resposta da Documentify
Hi Dennis,
Thank you so much for your thoughtful words. We’re truly happy to know that we’ve been able to make things easier for you and your father-in-law during this important process.
It’s always our goal to provide clear guidance and ensure you get the most out of Documentify. We’re grateful for your trust, and we’re glad to hear you’ve been able to benefit from our services multiple times.
Anything that makes life easier is a win for us too!
Warm regards,
Ernesto
Documentify Support Team
Quick prompt response and corrected…
Quick prompt response and corrected actions
7 de agosto de 2025
Opinião espontânea
Resposta da Documentify
Hi Mary,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
Website used by scammers to steal from me
Someone stole my credit card and used it for this website and they continue to charge my card, despite not having my authorization at any time. I contacted my credit card company about the fraudulent charges, and somehow Documentify was able to charge my replacement credit card before I even activated it. I cannot believe how scammy and unsafe this website must be for people legitimately trying to use them.
24 de julho de 2025
Opinião espontânea
Resposta da Documentify
Hi K ,
We're very sorry to hear about this situation. Please know that we’ve already contacted you at support@documentify.com to look into this matter and help resolve it as quickly as possible.
We're committed to ensuring your concerns are addressed — we’re just waiting to hear back from you so we can assist further.
Warm regards,
Ernesto
Documentify Support Team
I signed up just for the trial just to…
I signed up just for the trial just to print a bill of sale.
I forgot to cancel and got charged for a full subscription. I reached out to see if I could get a refund, as I did not use the service and wasn't planning on repeated future use. The service appears handy, if you need that type of thing often. The customer service agent through text was helpful and refunded my account
29 de julho de 2025
Opinião espontânea
Resposta da Documentify
Hi Sheila,
Thanks so much for sharing your experience! We're glad you found the service useful for your needs, even if it was just for a quick document. It’s great to hear our team was able to assist you promptly and get things resolved.
If you ever need to create another document in the future, we’ll be here to help!
Warm regards,
Ernesto
Documentify Support Team
Persistent communication
Update: Bank representative was able to confirm a refund in process even though it has visually disappeared in the online portal. She also verified that currently there is no additional charge. I am updating this review for the current standing.
July 18
Update. I had to wait for a day for my bank to verify activity. At this point, what has occured so far is, I was charged a membership fee. Asked for a refund because of an ER visit and missed the trial membership. They didnt respond. After submitting a review I was contacted and asked if I would update my review if they gave me a refund. I agreed. Shortly after the fraud dept called and said they tried to charge me again. There was a credit as well. So it appeared i was charged again and then refunded. I explained to the bank what happened, and the wanted to monitor my account. Now I wake up this morning and was notified that they have now removed the credit. I have sent an email to documentify to update them.
Update.. after submitting a 5.star review, i was.contacted by my banks fraud dept. They were trying to charge another $39.99.
Customer service was kind and prompt to address my issue. 5 stars.
28 de junho de 2025
Opinião espontânea
Resposta da Documentify
Hi Misti,
Thank you so much for your kind words! We're really glad to hear that our customer service was helpful and prompt in resolving your issue. Your 5-star feedback truly means a lot to us.
If there's anything else you ever need, we're always here to help!
Warm regards,
Ernesto
Documentify Support Team
Good customer service!
Good customer service!! Very considerate
16 de julho de 2025
Opinião espontânea
Resposta da Documentify
Hi Tzoyben,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
I needed a rental contract
I needed a rental contract. The one designed for my request was perfect for my needs. It saved me a lot of writing! I was charged $39.99 after the trial but that’s what they said would happen. I’ll have to use the service more to create more documents.
23 de maio de 2025
Opinião espontânea
Resposta da Documentify
Hi Don,
Thanks so much for your message! We're really glad to hear our service was helpful and met your needs. It's always great to know we're making things easier for our users.
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Warm regards,
Ernesto
Documentify Support Team
I needed a specific document that was…
I needed a specific document that was legitimate and delivered to me quickly. Documentify delivered both. I love this service and will recommend it to all my business associates.
9 de junho de 2025
Opinião espontânea
Resposta da Documentify
Hi Christale,
Thank you so much for your kind words! We're thrilled to hear that you found the document you needed and that our service delivered quickly and reliably. It means a lot to us that you’d recommend Documentify to your business associates — we truly appreciate your support!
If you ever need anything else, we’re here to help.
Warm regards,
Ernesto
Documentify Support Team
Sneaky hidden subscription service.
I have the same situation as everyone else, thought I was printing one page for $1.99 and got charged $39.99 later. Like anyone would actually need to subscribe. Very deceptive company. I don't know where it said anything about a subscription, but I guess it was hidden somewhere.
21 de maio de 2025
Opinião espontânea
Resposta da Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
I printed one legal form for $1.99
I printed one legal form for $1.99. One week later, I was charged $39.99. This was clearly fraudulent. I would not recommend anyone else use this company.
16 de maio de 2025
Opinião espontânea
Resposta da Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
Same as above drafted 39.99 without…
Same as below drafted 39.99 without permission, don't use these guys it's a scam.
28 de janeiro de 2025
Opinião espontânea
Resposta da Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
I used the service one time and paid…
I used the service one time and paid the $1.99. I then was charged $39.99 per month for three months. I immediately asked for a refund for all those months. Too many companies hope you won't notice the ongoing charges. I hope this company will do the right thing.
6 de janeiro de 2025
Opinião espontânea
Resposta da Documentify
Hello,
I want to start by apologizing for your experience. You can cancel at any time, and there is no obligation. You can cancel the subscription right from your Account’s Dashboard or by simply sending an email to support@documentify.com , and we'll cancel it for you within 24 hours. There are no charges to the card if the trial offer is canceled within the seven-day trial period. All these details were provided to you so you would have an informed decision about your purchase.
Additionally, if you would like to contact us directly here is our email address: support@documentify.com. Make sure to contact us directly providing your email address associated with your Documentify account so that we can help you solve the issue as soon as possible.
Best regards,
Ernesto
Documentify Customer Support
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