The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk. One thin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This has to be one of the best sites to bet on. Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a mediu... Ver mais
A empresa respondeu
Just signed up to this site and deposited £200. Placed a bet, then my account got suspended!! Can’t access live chat due to not being able to log in.. no reply from my email as of yet also. Seems... Ver mais
Owain was 5 star absolutely the best person in the company helped me a lot, other chat members especially drew was so unqualified didn’t understand any queries and didn’t help at all. They even stoppe... Ver mais
A empresa respondeu
Informações sobre a empresa
- Casino online ou agente de apostas
- Agência de apostas
- Apostador profissional
- Casino
- Serviço de jogos de azar
- Vendedor online de apostas desportivas
Escrito pela empresa
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Informações de contacto
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Reino Unido
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
3,8
Bom
531 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Customer service very quick to respond…
Customer service very quick to respond and bet settled within 5 mins. Always polite and helpful.
22 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers, customer service is really important to us.
Thanks for being a customer of ours
Superb customer service
Superb customer service, especially from Duncan. He went above and beyond to sort out my query. One of the very best betting apps on the market when it comes to customer service.
21 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks for the review Andy and thanks for the kind words. Best of luck
Drew really helped me achieve the goal…
Drew really helped me achieve the goal I was looking for
21 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Ross, we're pleased to see the team are providing the service we expect
Great customer service Duncan was very…
Great customer service Duncan was very helpful in explaining the my questions . Great site
21 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Ivan, we hope you find a few winners with us
Anthony was prompt and very helpful
Anthony was prompt and very helpful. He got my problem sorted in 5 minutes. Amazing.
20 de junho de 2026
Opinião espontânea
Resposta da DragonBet
That's great to hear David, we place a lot of importance on our customer service team. We appreciate the review and the custom
Resposta da DragonBet
Thanks Charlie, good luck with the site and thanks for using us
Good but soon turned sour
Started using them and found the customer services very helpful but then they did the kyc checks and limited limit to £250 from £2000 unless provided wage slips, that was enough for me. They wonder why people go black market this being case in point, shame really as found dragon bet an ok firm when used
19 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Hi David,
Thank you for taking the time to leave a review and for your kind comments about our customer service team. We're pleased to hear that your experience with us had been a positive one up until this point.
Regarding the limits applied to your account, we are always happy to engage with customers and help wherever we can within the confines of the regulations that we are required to follow as part of our licence.
We like to think that we take a more nuanced and pragmatic approach than many operators and will always encourage customers to work with us so that we can meet our regulatory obligations together. However, as a licensed operator regulated by the UK Gambling Commission, there are occasions where we must operate within a prescribed framework and have limited discretion.
Your point regarding the black market is certainly one that is often discussed within the industry. However, we would gently remind anyone considering that route that many of the protections found within the regulated market exist for good reason. When using a licensed operator, customers benefit from safeguards around the security of their funds, safer gambling protections, strict oversight, and access to independent dispute resolution should something go wrong. These protections simply do not exist when dealing with unlicensed operators.
Thank you again for your time with us and for leaving a balanced review. On a personal level, whilst we respect that every customer is free to make their own choices, we would encourage anyone considering the black market to think very carefully about the risks involved before doing so.
Great customer service with quick…
Great customer service with quick response. Good promotions and offers for sports fans.
19 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Paul, really appreciate the review and the kind words.
Really appreciate your custom as well
Fast and prompt bet settlement by Owain…
Fast and prompt bet settlement by Owain so I could place on the World Cup in time via live chat. Nothing was too much trouble, top service!
18 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Glad to hear it Craig, hope you found a winner
I queried about an issue
I queried about an issue, quick responses, quick solution, great customer service from Duncan
16 de junho de 2026
Opinião espontânea
Resposta da DragonBet
That's good to hear, thank you Dan
Great site to use for excllent support…
Great site to use for excllent support service 5*
16 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Tommy, best of luck and thanks for being a customer of ours
Brilliant customer service
Brilliant customer service, would especially praise Duncan Jones, he always gets everything sorted no matter how big the problem 👍🏻
16 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers David. That's great to hear
Duncan James was a great help…
Duncan James was a great help exceptional customer service skills very impressed
15 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Adrienne, were really proud and lucky to have Duncan and the rest of the Customer Service team
Excellent service
Excellent service, fast withdrawals, I'm 100% satisfied
15 de junho de 2026
Opinião espontânea
Resposta da DragonBet
That's great to hear Stephen - if you ever have any issues just jump on the live chat
Resposta da DragonBet
Thanks Mark, and thanks for your custom - it's appreciated
Great site and also Duncan Jones…
Great site and also Duncan Jones couldn't be more friendly and kind amazing customer service
14 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Laura, it's really important that our customer service team represents what the company is all about. It sounds like Duncan is doing just that
Great customer experience
I have had a great experience as I didn't get to my free bets before expiry but Duncan offered great customer service and credited my account
14 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Loren, best of luck with the free bets
Couldn’t recommend Owain enough
Couldn’t recommend Owain enough. Very straightforward and the best agent I’ve dealt with ever. Been using DragonBet for a long time now and he is clear of everyone else.
14 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Martin, Owain is a star - we'll give him a pat on the back
Very helpful and no fuss at all.
Very helpful and no fuss at all.
As it should be. Thankyou
14 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thank you Susan, appreciate the review and thanks for signing up
Owain made my process easy for…
Owain made my process easy for verification and a seamless chat experiance when any issues arise,
Gameplay is fast and best odds on majority of horse racing is good too
14 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Sam, we do our best!
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