The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk. One thin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This has to be one of the best sites to bet on. Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a mediu... Ver mais
A empresa respondeu
Just signed up to this site and deposited £200. Placed a bet, then my account got suspended!! Can’t access live chat due to not being able to log in.. no reply from my email as of yet also. Seems... Ver mais
A empresa respondeu
Owain was 5 star absolutely the best person in the company helped me a lot, other chat members especially drew was so unqualified didn’t understand any queries and didn’t help at all. They even stoppe... Ver mais
A empresa respondeu
Informações sobre a empresa
- Casino online ou agente de apostas
- Agência de apostas
- Apostador profissional
- Casino
- Serviço de jogos de azar
- Vendedor online de apostas desportivas
Escrito pela empresa
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Informações de contacto
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Reino Unido
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
3,8
Bom
531 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Easy to use site and quick withdrawal
Easy to use site and quick withdrawal.
I had issues with accessing some games but after talking to Anthony he sorted it out quickly for me.
I don’t play big stakes but happy with the website.
5 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Julie,
Really pleased to hear the issues were sorted. Good luck with the site and if you ever encounter a problem again be sure to jump on the live chat.
First time emailing DragonBet and…
First time emailing DragonBet and thanks to Duncan everything went really well Thankyou duncan
8 de junho de 2026
Opinião espontânea
Resposta da DragonBet
That's great Anne, really pleased to hear Duncan was able to help. Feel free to get in touch whenever.
Good luck and thanks for your custom
Spoke with customer support agent…
Spoke with customer support agent Duncan regarding a bet that was settled incorrectly. The replies were instant via email and the issue was resolved within 5 minutes. Thanks again Duncan
7 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Steski, first of all apologies about the incorrect settlement but I'm glad it got sorted. Thanks for being a customer of ours
Quick to help answer my question
Quick to help answer my question. Duncan J was great. Nice to use a bookie that feels like they care about the punter
7 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Tara, we genuinely do. Appreciate the support and the review
10out of 10 best gambling site ive…
10out of 10 best gambling site ive played on in years. I won and cashed out £1000 before I even made a deposit and it was instant and I couldn't of spoke to 2 better guys than Duncan and drew
6 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Wayne, really pleased that the team are reflecting what we as a company set out to be. Best of luck going forward and well done on the win
Great site good slots
Great site good slots and best customer service from duncan and drew
7 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Claire, thanks for using us and thanks for the kind words
Very quick response
I received very quick responses from Duncan, when using the live help chat feature
7 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Mo, we're going to have to give Duncan a pay rise with all the praise he's been getting on here!
Thanks for using the site and best of luck
The best casino
7 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Sarys, don't know if we're the best but we're certainly trying to be
There are lots of markets and also…
There are lots of markets and also quick payouts and the service team available on live chat are always helpful.
Lots of options in casino that I’ve had big wins on
Always seem fair on payout ratio
6 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Chris, glad to hear we're hitting the mark and you've been paid quickly. We're all about fairness and genuinely pleased you've landed a few wins
Amazing casino I absolutely love it…
Amazing casino I absolutely love it good customer support with lots of choice to choose from
6 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Hi Brittany,
Thank you very much for the fantastic review.
We’re delighted to hear that you’re enjoying the casino and the games available, and it’s great to know you’ve also had a positive experience with the customer support team.
Providing a friendly service alongside a strong selection of games is something we place a huge importance on, so feedback like this is greatly appreciated by the whole team.
Thanks again for your custom and support of DragonBet.
Live support chat agent Duncan Jones…
Live support chat agent Duncan Jones was vey helpful and resolved my issue very quickly
6 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks WB - we place a huge emphasis on customer service and we're really glad that Duncan is able to reflect that in his service
Great customer service
Great customer service, Duncan was very helpful and responded fast. Thanks
4 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks C A best of luck with the site and we'll make sure Duncan get a pat on the back
I highly recommend Dragon bet they are brilliant and Duncan on live chat is great his customer service skills are second to none
I highly recommend Dragon bet they are a five star betting company. Very easy to use site they offer good odds as fast withdrawals. Their customer service is quick and Duncan who I seem to get most times is very very professional he will help you in a timely manner and his manners are first class. I’ve been betting for over 25 years mostly with the so called big firms but I now bet with Dragon bet. I couldn’t recommend them anymore.
5 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Hi Harry,
Thank you very much for such a lovely review and for your recommendation of DragonBet.
It’s really heartening to hear that you’ve chosen to place your trust in us over the larger firms. Feedback like that genuinely means a great deal to an independent, family-run bookmaker like ourselves.
We’re delighted that you’ve been enjoying the site, and it’s also wonderful to hear such high praise for Duncan. We’ll make sure your comments are passed on to him directly — he’ll be extremely pleased to read them.
Providing professional, personal and timely support is something we place huge importance on, so hearing that his customer service “is second to none” is greatly appreciated.
Thanks again for your custom, support and kind words. It really means a lot to the whole team at DragonBet.
Owain was an amazing customer support…
Owain was an amazing customer support employee to talk to. So efficient and a nice person to talk to with a great customer service attitude. Hopefully he gets recognition for this xx thanks Owain x
4 de junho de 2026
Opinião espontânea
Resposta da DragonBet
You're not the first person to tell us that, we'll pass on the praise. Thanks for the review and good luck with the site
Duncan was super helpful
Duncan was super helpful. Site is decent. Would recommend
4 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Cheers John, we're really glad to hear that, Good luck and make sure to jump on the chat if you face any issues
🤬🤬🤬 biggest shambles on the market pure…
🤬🤬🤬 biggest shambles on the market pure money pit when you finally get a bounce it’s pays you next to nothing every body now’s gambling has its ups and downs but this site just takes and takes do not put a penny into this site
2 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Hi Mr Lopez,
We’re sorry to hear that your experience with the site has left you feeling this disappointed.
That said, we would like to reassure you that all games available on DragonBet are provided by licensed third-party suppliers and operate using independently tested random number generators in accordance with strict regulatory standards. Neither ourselves nor our staff have any ability to influence or alter game outcomes or payouts.
Casino gameplay can naturally involve periods of both wins and losses, and some games are designed with higher volatility, meaning returns may be less frequent but potentially larger when they do occur. We fully appreciate that this can still be frustrating from a customer perspective, especially when the experience feels one-sided.
We are sorry the site did not meet your expectations and appreciate you taking the time to leave feedback. If you would like us to review any specific concerns relating to your account or gameplay, please feel free to contact the customer service team via live chat or email.
Outstanding service
Duncan was very helpful in sorting my query, extremely professional and really friendly. Credit to the company to have employees like him. Thanks again Duncan 😁👍
1 de junho de 2026
Opinião espontânea
Resposta da DragonBet
He really is, we'll be sure to let him know about the positive feedback
Duncan was very helpful and friendly
1 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Andy, good luck with the site
class customer service experience from…
class customer service experience from owain
1 de junho de 2026
Opinião espontânea
Resposta da DragonBet
Thanks JK we're really proud of our customer service team and the service they deliver. We'll pass on the message
Spoke to support on dragonbet about a…
Spoke to support on dragonbet about a couple of things. I spoke to 2 different staff. Duncan Jones and Owain and I must say what friendly people they are. Was very quick to respond ( talking seconds ) No waiting for help for ages and very informative on my query. They explained things super well and clearly and were very friendly also. 10/10 for customer support from me. Thank you to both. Keep up the good work!. 👍
30 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Hi Adam,
Thank you very for taking the time to leave such a nice review.
We’re delighted to hear that both Duncan and Owain were able to assist you.
We know how important fast response times and approachable customer service are, so feedback like this is hugely appreciated by the whole team.
We’ll make sure your kind comments are passed on to both of them directly — they’ll be very pleased to read this.
Thanks again for your custom and support of DragonBet, and for the rating. It really does mean a great deal to us.
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