DragonBet Opiniões 

Resposta da DragonBet

1/06/2026

Thanks Kara. much appreciated. We'll pass on your message to Drew

Resposta da DragonBet

1/06/2026

Thanks Berch, good to hear all is now sorted and that Owain was able to help

Resposta da DragonBet

1/06/2026

Thanks Richard, Dione is great and we'll let her know you gave her a mention

Resposta da DragonBet

1/06/2026

Cheers Shane, Owain is a star!

Resposta da DragonBet

1/06/2026

Thanks Bob, really appreciate the review and we'll be giving Anthony a pat on the back

Resposta da DragonBet

1/06/2026

Cheers Ahmad, we'll let Anthony know he's doing a good job

Resposta da DragonBet

1/06/2026

Hi James,

Thank you very much for the kind review.

We’re delighted to hear you’ve been enjoying the the site, and that our live chat team have provided friendly and helpful support with quick resolutions whenever needed.

Providing a smooth and personal customer experience is something we place a huge importance on, so feedback like this is greatly appreciated by the whole team.

Thanks again for your custom and support of DragonBet.

Resposta da DragonBet

1/06/2026

Cheers Chris

Resposta da DragonBet

1/06/2026

Hi Chris,

Thank you very much for such a fantastic review.

We’re delighted to hear that you found the customer service friendly, accommodating and focused on putting the customer first. As an independent, family-run bookmaker, we genuinely try to offer a more personal and approachable experience, so comments like “a breath of fresh air for the industry” really do mean a great deal to us - it's what we set out to be.

We truly appreciate your support and custom, and thank you again for taking the time to share your experience with DragonBet.

Resposta da DragonBet

1/06/2026

Hi Josephine,

Thank you very much for the lovely review and for taking the time to share your experience.

We’re really pleased to hear that Owain was able to assist you. We understand how frustrating technical issues can sometimes be, so it’s great to know the matter was resolved to your satisfaction.

It’s also fantastic to hear you’re enjoying the site and the fast withdrawal times. We’ll be sure to pass your kind comments on to Owain directly.

Thanks again for your custom and continued support of DragonBet.

Resposta da DragonBet

1/06/2026

Hi Spud,

Thank you very much for the review.

We’re really pleased to hear that Anthony was able to jump in quickly and resolve the issue with your free spins straight away. We know how frustrating it can be when support feels impersonal or difficult to access, so it’s great to hear you had a fast and straightforward experience.

We’ll make sure your kind comments are passed on to Anthony

Thanks again for your custom and support of DragonBet.

Resposta da DragonBet

1/06/2026

Hi Lisa,

Thank you for taking the time to leave a review, and we’re sorry to hear that your experience has been disappointing so far.

We completely understand that it can feel frustrating when you’ve had a number of deposits without seeing the kind of return or withdrawal you were hoping for.

Casino and betting outcomes can vary significantly from customer to customer and from session to session, particularly when staking smaller amounts where gameplay naturally lasts for a shorter period of time. Bonuses and promotional rewards can also differ depending on the specific offer, eligibility criteria and individual account activity.

While we appreciate that things haven’t gone your way yet, we do genuinely value every customer regardless of stake size, and we certainly hope your experience improves moving forward.

Thank you again for your feedback and for giving DragonBet a try.

Resposta da DragonBet

1/06/2026

Hi,

Thank you very much for the kind review.

We’re delighted to hear that Owain was able to help and that you found him friendly and supportive.

We place a huge value on providing personal and approachable customer service, so feedback like this is always greatly appreciated.

We’ll make sure your comments are passed on to Owain directly.

Thanks again for your custom and support of DragonBet.

Resposta da DragonBet

1/06/2026

Hi,

We are sorry to hear that you were unhappy with your experience and appreciate the frustration that can arise when withdrawals are delayed pending account checks.

However, we would like to clarify that, in line with our terms and regulatory obligations, customers are only permitted to use payment methods registered in their own name. The use of third-party cards or accounts is prohibited across licensed gambling operators for security and compliance reasons.

While deposits may initially be accepted by a payment provider, this does not override the requirement for us to carry out verification checks or enforce account rules once activity is reviewed. Where a third-party payment method has been used, we are required to investigate the matter before withdrawals can be processed.

These checks are not intended to inconvenience customers or prevent legitimate withdrawals, but rather to ensure compliance with anti-fraud, anti-money laundering and safer gambling regulations.

We do understand that the process can feel frustrating and we are sorry that this left you with a negative impression of the company. If you would like the matter reviewed further, please feel free to contact the customer service team via live chat or email and we will happily look into it for you.

Resposta da DragonBet

1/06/2026

Hi Emma-Clare,

Thank you very much for taking the time to leave such a fantastic review.

We’re delighted to hear that Duncan has is providing helpful support whenever you’ve needed assistance.

Doing that is something we place a huge emphasis on, so it’s wonderful to hear that it was reflected in your experience.

We’ll make sure your kind comments are passed on to Duncan directly — feedback like this means a great deal to the team.

Thanks again for your custom and continued support of DragonBet.

Resposta da DragonBet

1/06/2026

Hi Hasan,

Thank you very much for the positive review and for taking the time to share your experience.

We’re delighted to hear you enjoyed the sign-up offer, found the withdrawal process fast, and that your bet settlement query was resolved quickly. We’ll also make sure your thanks are passed on to Anthony.

Providing fair resolutions and efficient service is very important to us, so feedback like this is greatly appreciated by the whole team.

Thanks again for your custom and support of DragonBet.

Resposta da DragonBet

1/06/2026

Hi Sandra,

We are very sorry to read how frustrated and disappointed you feel about your experience. We do appreciate that additional verification checks, particularly on a first withdrawal, can sometimes feel intrusive and inconvenient.

However, we would like to reassure readers that these checks are not unique to DragonBet and form part of the regulatory obligations placed on all licensed gambling operators in the UK. In certain circumstances, we are required to request documentation before withdrawals can be processed, especially on newer accounts or where additional verification is needed.

We appreciate it can feel frustrating when deposits are processed quickly but withdrawals require further review. The reason for this is that verification requirements are often triggered at different stages of account activity depending on the information available to us and the nature of the transactions involved.

We would also like to reassure you that verification requests are not linked to whether a customer has won. Our teams do not withhold withdrawals because a customer is in profit, and verified balances remain secure on accounts while checks are ongoing.

We are genuinely sorry that the process left you with such a poor impression of the company, as that is certainly not the experience we aim to provide. If you would be willing to contact us again via live chat or email, we would be happy to review the matter further and see whether there is anything we can do to help progress things for you.

Resposta da DragonBet

1/06/2026

Hi Christopher,

Thank you very much for taking the time to leave such a kind review. We’re really pleased to hear Anthony was able to help resolve your issue and, just as importantly, that you felt you were treated like a person rather than simply another customer.

That personal approach is something we genuinely try to carry through the business, and feedback like this means a great deal to the team. We’ll make sure your comments are passed on to Anthony directly.

Thanks again for your custom and support of DragonBet — it’s very much appreciated.

Resposta da DragonBet

1/06/2026

Hi Stephen,

We are genuinely sorry to hear that your experience left you feeling this disappointed and frustrated. We understand how frustrating it can be when gameplay does not go the way you hoped.

That said, we would like to reassure you that the games available on DragonBet are supplied by licensed third-party providers and are independently tested and regulated for fairness. Neither ourselves nor our staff have any ability to alter or “rig” the outcome of games or control when bonus features are triggered. All results are determined by certified random number generators in line with strict regulatory standards.

Casino games are by nature volatile and outcomes can vary significantly from session to session, including periods where bonus rounds may not appear as frequently as expected. While we fully appreciate this can be disappointing, it would not indicate that the games are unfair or manipulated.

We are sorry that the experience did not meet your expectations and appreciate you taking the time to leave feedback. If there is anything specific you would like us to review regarding your play or account, please feel free to contact the customer service team via live chat or email and we will happily look into it for you.

Resposta da DragonBet

13/05/2026

Hi, thank you for your feedback and also for the balanced comments regarding the site overall. We’re sorry to hear there was some confusion surrounding the welcome offer and that you struggled to find the help you needed.

Promotional offers can sometimes vary depending on the specific qualifying criteria, payment method used, or which stage of the promotion has been completed, but we appreciate this may not always be immediately clear and can understandably be frustrating as a new customer.

We would encourage you to get back in touch with our support team via live chat or email and we’ll gladly review the promotion on your account to ensure everything has been applied correctly and explain any outstanding stages of the offer.

We also take your comments regarding customer support visibility on board, as we’re always looking to improve the experience for new users navigating the site.

Thank you again for your custom and feedback.