The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk. One thin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This has to be one of the best sites to bet on. Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a mediu... Ver mais
A empresa respondeu
Just signed up to this site and deposited £200. Placed a bet, then my account got suspended!! Can’t access live chat due to not being able to log in.. no reply from my email as of yet also. Seems... Ver mais
A empresa respondeu
Owain was 5 star absolutely the best person in the company helped me a lot, other chat members especially drew was so unqualified didn’t understand any queries and didn’t help at all. They even stoppe... Ver mais
A empresa respondeu
Informações sobre a empresa
- Casino online ou agente de apostas
- Agência de apostas
- Apostador profissional
- Casino
- Serviço de jogos de azar
- Vendedor online de apostas desportivas
Escrito pela empresa
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Informações de contacto
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Reino Unido
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
3,7
Aceitável
532 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
The site is good but as a new customer…
The site is good but as a new customer I only received 10 bonus and 30 is advertised
Also no help on this site that is can find
11 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Hi, thank you for your feedback and also for the balanced comments regarding the site overall. We’re sorry to hear there was some confusion surrounding the welcome offer and that you struggled to find the help you needed.
Promotional offers can sometimes vary depending on the specific qualifying criteria, payment method used, or which stage of the promotion has been completed, but we appreciate this may not always be immediately clear and can understandably be frustrating as a new customer.
We would encourage you to get back in touch with our support team via live chat or email and we’ll gladly review the promotion on your account to ensure everything has been applied correctly and explain any outstanding stages of the offer.
We also take your comments regarding customer support visibility on board, as we’re always looking to improve the experience for new users navigating the site.
Thank you again for your custom and feedback.
Owain helped me in customer support
Owain helped me in customer support, saved a lot of time!
11 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Cahal, we'll give Owain a pat on the back. Good luck with the site
horrible site low rtp..500 spins no…
horrible site low rtp..500 spins no bonus no small win, been on multiple sites this 1 is the worst, so be warned
10 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Hi Phil,
We’re sorry to hear that your experience on the site has been disappointing. We completely understand how frustrating casino play can feel when the results simply do not go your way, particularly during longer sessions without a bonus feature landing.
All of the casino games on DragonBet are supplied by licensed third-party providers and operate using certified Random Number Generator (RNG) technology. The RTP (Return to Player) percentages are set by the game providers themselves, independently tested, and audited in line with regulatory requirements. Unfortunately, RTP is calculated over a very long period of play and does not guarantee short-term outcomes, which means sessions can vary significantly from player to player.
We certainly appreciate your feedback though, and we are sorry the experience did not meet your expectations on this occasion. Thanks again for taking the time to leave a review.
Deposit issues over last few days
Tried several times to deposit the last 2 days and nothing.
Go to a competitor depositing no issues whatsoever.
.
9 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Hi Geoffrey, we can see that you've managed to deposit since this review. Hopefully the issues you faced are resolved - if you ever face problems in the future please feel free to reach out to the live chat team and they'll do their best to help
Won then they had my account blocked…
Won then they had my account blocked for no reason whatsoever,nearly gave 5 stars as well,sort it out please then happily give 5 stars.
10 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Hi Darren, we can see the account was blocked by yourself.
If that was in error please feel free to reach back out to the team
had an issue with logging into account…
had an issue with logging into account , was resolved in 5 minutes , also withdraw times pretty good, miss hopkins
7 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Nina, glad we got you sorted. Good luck with the site
Owain is great
Owain responded very quickly and resolved my issue. Knowledgable person and a pleasure to deal with.
Be like Owain.
6 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Ha Cheers Anton, we'll pass on the message to Owain
This company is a scam
This company is a scam. Once I opened an account with them, I contacted the customer service ( Owain) to make sure my account is verified, he told my account is fully verified and ready for withdrawals and deposits, the moment I deposited, they suspended my account, and now it's been several days, and they refuse to refund my money I deposited, bunch of thieves, scammers, and liars. AVOID at all costs
6 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Hi again Mustafa,
We are sorry to read your comments and appreciate this situation has clearly caused frustration. However, we must strongly dispute the suggestion that DragonBet is a “scam” or that customer funds have been taken unfairly.
DragonBet is a licensed and regulated operator and customer balances remain protected whilst account reviews are carried out.
As explained previously, whilst many accounts are automatically verified at registration, there are circumstances where additional checks may subsequently be required following account activity. These reviews can sometimes result in temporary restrictions being placed on an account until the matter is resolved.
We also feel it is important to clarify that customer service agents can only advise based on the information available at the time and cannot always foresee whether further automated security or regulatory checks may later be triggered.
We understand delays and restrictions can be frustrating, particularly when you are expecting immediate access to your account, and we are sorry for the inconvenience caused. However, we categorically reject any suggestion that funds are being withheld improperly.
Please contact our support team directly via live chat or email and we will continue to assist you in resolving the matter as quickly as possible.
Impressed with speed of withdrawal on the May Bank Holiday weekend.
Was a bit apprehensive at first thinking some of the reviews criticising the RTP could have been right. Have played for 3 days now and have got 70% of my money back.
Very impressed with the withdrawal process - Experience vastly superior to some of the high street companies that I no longer use online.
3 de maio de 2026
Opinião espontânea
Resposta da DragonBet
Hi Graeme, deep thanks for this review and thanks for your custom. Hopefully we continue to deliver better than the bigger corporations
Anthony was great support as well as…
Anthony was great support as well as Martyn and owaine always very helpful and my favourite casino and sports betting at dragonbet !good luck and all the best.
29 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Reece, we'll pass on the praise. Thanks for being a customer of ours and thanks for the review
Great company
Great company, friendly staff, Agent called Anthony was outstanding, resolved my issues very quickly. Thanks guys
22 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Thank you for taking time to leave a review and thank you for being a customer of ours. We'll be sure to mention it to Anthony. Best of luck going forward
Best betting App
I’ve been using this company for about three years now the navigation on the app is brilliant very clear the best thing is you can always get hold of the customer service team very helpful an very very knowledgable no problem is an issue
23 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Thanks Darren, reviews like this mean a lot to us. Thanks for your continued custom - be lucky!
Had no issues untill I run across a…
Had no issues untill I run across a promo which stated if I placed a bet on the football I'd receive a free bet, which I did. I spoke to their live chat team who said it could take up to 48 hours. I again spoke to live chat who said I didn't qualify. Not quite sure why but oh well, would have put 5 stars if not for this problem. Don't think its fair.
18 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Hi Ashley - thanks for betting with us and thanks for taking the time to leave a review.
I've just checked in with the team and although you didn't qualify they have now added the free bet (and a little extra on top) regardless. Feel free to jump on the live chat and mention this convo. They can then explain why you didn't qualify just so you have clarity going forward.
Thanks again and good luck with the free bet
The personal touch from the customer…
The personal touch from the customer service team so much better than the bigger firms who use robots, spoke to an agent who spoke about racing etc then fixed by bet mistake. Was nice to chat to a human. Thanks ☺️
21 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Cheers Oli, it's a really important part of the business that all the people who work here actually understand gambling and speak to people on a human level. Thanks again and good luck
Bonuses are very poor compared to other…
Bonuses are very poor compared to other sites, don't receive many promotional offers overall disappointing as a loyal customer
17 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Hi Nicky, we're very disappointed you feel that way as we recognise the importance of rewarding loyalty.
In terms of sport we offer Best Odds Guaranteed, a sports loyalty club, extra place races, regular faller insurance, and inferno boosts alongside our day to day boosted odds and bet and get offers. We also always endeavour to be top odds on all Welsh sport and teams.
When it comes to casino we also offer a slots loyalty club, regular wager and get promotions and free spin drops.
Stay away from this Mickey Mouse site
Stay away from this Mickey Mouse site, and if you don't believe me, read the feedback. I can assure you I'm getting them investigated for gameplay issues; they are ignoring emails. However, I'm going legal, and I will take action. I'm not going to mess around with these idiots. When people say they're unlucky, it's not that their games have issues; they kick you out, they freeze, and all they say is there's nothing wrong. DON'T PLAY HERE AND DO WHAT I'M DOING—GET THEM INVESTIGATED!
Free spins??? You are a bunch of liars why does every other complaint say the same thing also you been sent a case reference by resolved 7th April why are you not responding???
7 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Hi Terry,
As a company, we believe in transparency and would be happy to cooperate with any investigation.
We have also reviewed your communications with us and cannot see any messages that went unanswered. We do, however, understand your concern that there may have been connectivity issues at some point during your play.
As previously explained, these concerns were thoroughly investigated by the third-party game provider, who confirmed that the matter had been completed and that there were no missing winnings. Following this, you continued to play and also used the free spins we provided.
We are genuinely sorry that things did not go your way. As stated, we are more than willing to cooperate with any action you wish to take. Please also feel free to contact our customer service team if you would like to raise a formal complaint.
Ist impressions+update
Yet to withdraw but functionally appears a very good site and live chat were very good to answer my betting question about placing a yankee. So far so good.UPDATE. Ist withdrawal made last week and no problems and very fast payment. As a longterm gambler I never expect to win in the long term. People look for different things with different sites. I like the set up here and ease of use on the sports site ,for me a thumbs up.
10 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Hi David, glad to hear you enjoying the site. Please jump on the live chat if you ever have any issues. We've also dropped a free bet in your account as a welcome for you
Credit where credit is due!
Credit where credit is due!
Had a great experience using the DragonBet app, both the Sports betting and the casino games.
I won a very large sum (which helps), but to their credit... my winnings safely transferred into my account within a few hours.
Also had a couple of nice customer care emails during the process too.
Well done guys, hats off to you and good luck growing the business
🤝🫡😎
11 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Congrats on the win and thank you for the post. We hope you spend the winnings well - enjoy
Would give zero stars if i could
Would give zero stars if i could. Because I was winning on small deposits they suspended my account for a play break and when that was over they said from a business decision they closed my account these really need to fail and go bust because they are not genuine. Avoid!!
11 de abril de 2026
Opinião espontânea
Resposta da DragonBet
Hi Karl, we're sorry you feel this way. Without having full access to your account we can't give details on the exact reason for the business decision however, we take player safety and compliance very seriously. I'm unaware if any of the above are the reason for the closure but decisions on closure are not taken without due care and attention.
We wish the best going forward regardless.
Resposta da DragonBet
Thanks Liam, appreciate it. If you ever face any issues please feel free to jump on the live chat. Be lucky
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.