DragonBet Opiniões 

532
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk. One thin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This has to be one of the best sites to bet on. Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a mediu... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Just signed up to this site and deposited £200. Placed a bet, then my account got suspended!! Can’t access live chat due to not being able to log in.. no reply from my email as of yet also. Seems... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Owain was 5 star absolutely the best person in the company helped me a lot, other chat members especially drew was so unqualified didn’t understand any queries and didn’t help at all. They even stoppe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casino online ou agente de apostas
  2. Agência de apostas
  3. Apostador profissional
  4. Casino
  5. Serviço de jogos de azar
  6. Vendedor online de apostas desportivas

Escrito pela empresa

DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

532 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(532)

304 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Suspended my wife’s account mid game…

Suspended my wife’s account mid game after a £40 deposit on Sunday don’t no what for ended up withdrawing the £25 back no email or anything to say why it suspended

5 de abril de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi James, If your wife would like to jump on the live chat or email customerservice@dragonbet.co.uk the team will be able to give her an account of what happened and why it happened.

Please be aware that we will only be able to discuss the account with the account holder though - this is for security and anti fraud purposes.

Classificada 5 em 5 estrelas

Honest review

Honest review!
I was looking for a new uk based site, came across dragon bet, obviously always check reviews first, sick of these foreign based sites who have no intention of paying you out etc, uploading documents etc etc.
however, deposited £30, and I guess my luck was in for a change, anyway my first withdrawal of £250 took around 30-40 mins, then I was lucky enough to withdraw around another 4 times, no problems at all money was in bank account each time around 5-15 minutes.
Haven’t used chat so can’t comment on that front, but overall my first experience with dragon bet was fine.
I have took a break for now lol, don’t want to give them any back for a while!!

8 de abril de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Mark, thanks for the review and well done on winning a few quid. Feel free to use the chat when and if you return the team we hope that you'll enjoy the service.

Enjoy spending the winnings in the mean time

Classificada 1 em 5 estrelas

Total rubbish don't use keep…

Total rubbish don't use keep restricting your bets closed my account

5 de abril de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Adrian, we pride ourselves on taking a fair bet especially when customers are being fair with us. If you'd be willing to jump on the live chat we will be able to determine why you weren't getting the bets you wanted.

Classificada 1 em 5 estrelas

just a bunch of amateurs site noddy and…

just a bunch of amateurs site noddy and decided to give them a go after seeing them advertised on sky racing but after one day they tell me my account is suspended stick with bet 365 and Paddy Power poor show

2 de abril de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Rab. We're very sorry you seem to have had a poor experience here. If you'd be willing to email customerservice@dragonbet.co.uk or jump on the live chat we'd love to be able to discuss your account and determine why it was suspended

Classificada 1 em 5 estrelas

Lovell Brothers own multiple gambling…

Lovell Brothers own multiple gambling sites to allow customers to spend large amounts across them. No responsible gambling policy. Every effort to extract as much money out of customers as possible. Please do not spend money with this company

18 de novembro de 2025
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

We are very sorry to read your comments and to hear that you feel this way.

We take responsible gambling extremely seriously and strongly reject any suggestion that our approach is to encourage unsafe or excessive spending. Customer protection obligations sit at the heart of how we operate, and we have policies, monitoring and controls in place designed to help identify and address potential harm.

With regard to your wider comments, all of our operations are conducted within the relevant regulatory framework and under the applicable licensing and compliance requirements.

We would never want any customer to feel unsupported, so if you are willing to contact us directly, we would be happy to look into any specific concerns you may have.

Classificada 1 em 5 estrelas

Suspended my account while playing

Suspended my account while playing
Website doesn't bonus anyways

27 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Elisha, we are sorry for the frustration caused especially as it was during play.

If you contact us directly with your account details, we will gladly review the position and explain exactly why the suspension ocurred and how to remedy it

Classificada 1 em 5 estrelas

Stay well away from this site

They have now blocked my account after this review 😂
Stay well away from this site. 0 rtp if your looking to throw away money use the bin don’t give it to these money grabbing thieves!!! I don’t want to see no bs reply trying to make it look like I’m just a sore looser, I have gave this site many of goes and still the same outcome. ( I would have different choice of words to call ye if it didn’t stop my review from being published)

25 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Adam,

We are sorry to read how strongly you feel about your experience. We fully appreciate that losing periods can be frustrating, and we are sorry that your time with us has left you with this impression.

We would, however, like to assure you that our games are supplied and operated in accordance with the relevant regulatory standards, and outcomes are not manually controlled by us.

We never want any customer to feel dissatisfied or unsupported, so if you would be willing to contact our customer support team directly, we would be happy to review any specific concerns you may have in more detail.

Classificada 5 em 5 estrelas

i have been struggling on line punter…

i have been struggling on line punter for many restrictions , stake restrictions , withdrawal restrictions , KYC restrictions , Affordability checks !!!!!!!!
but in dragonbet i have found a bookmaker who takes my bets ( even in filthy each ways ) and pays out promptly , indeed my winnings are usually in my account before my stake money has gone out !!!!!......Highly Highly recommended......

23 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Stephen, thank you for the post. We have to work within the boundaries of the UK gambling commission provisions but it's hoped that we at least understand the frustrations of the everyday gambler and work to a practical and understandable framework.

Classificada 4 em 5 estrelas

I think this is a decent site ..

I think this is a decent site ... good selection of games and fast withdrawals.
its a casino more people will lose than win

22 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Thanks Steve, appreciate the message. Be lucky

Classificada 1 em 5 estrelas

I wouldn’t trust this site signed up…

I wouldn’t trust this site signed up deposited over 700 on big bass I had 4 bonus games and all of them played shocking didn’t even boost me to 80£ I thought I’ll chase it but this site doesn’t even give you sniff or a good play wouldn’t recommend and ino the owner will come back with somthing patronising and sarcastic as I’ve seen his other reply’s . wish id of looked at the reviews before blowing my money on this awful site

22 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Joseph, we have nothing patronising or sarcastic to reply. It's never an intention to come across that way either.

We're sorry things didn't go your way but that's the nature of gambling especially when it comes to casino and slots play. We have had many big winners on the site but it's just the nature of people that they are more likely to leave a negative review when they haven't had a good run.

Good luck going forward and take a minute to check out the safer gambling tools on whatever site you move onto as chasing is never a good idea.

Classificada 1 em 5 estrelas

From one of their replies to another…

From one of their replies to another dissatisfied customers:

Hi Sharon, sorry that things didn't go your way. Our site runs to the advertised RTP's it may just be the case that you hit a bad run

Which is incorrect. When I played on this site, I eventually got figures from them and EVERY Big Bass game I played, paid averages LESS than the advertised RTP percentage.
Literally every single game, not one or two or half of them. Every one.

I’ve moved on to another site, where they at least treat you fairly and look into any issues. Other sites give you bonuses or free spins regardless of who you are, and don’t just favour a small clan who will take all that’s given to them while laughing at the rest of us.

Hopefully the reviews on here will stop others from signing up. There are plenty of other sites out there where you’ll get a fair crack of the whip.

**EDIT***
As there’s no facility to reply to their reply, I’ll do so here.
Note that they cannot answer why every one of their Big Bass games, played over numerous sessions over many days/weeks, paid less that it’s advertised RTP. There comes a point when it’s a mathematical impossibility to simply be bad luck on each game, and that’s why they can’t give an explanation.
We also only have their word (or any casino) of the fairness or returns of any games. There is no data available to us to see, all I had to go on was my own stakes and returns, thus RTP, over a lengthy period of time.
One good thing however, is it seems their YouTube channel which constantly showed its regulars achieving unlikely and very rare wins, has ceased. I can’t understand why it was allowed to continue for so long.

21 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi David, we've lost count of the number of negative reviews you've left.

Good luck to both you and whoever you have moved onto. I hope that you'll at some point gain an understanding that the RTP's have to be tested and are done so to ensure that we comply with our licence conditions. Those tests are done with a large sample of data to ensure accuracy.

Classificada 5 em 5 estrelas

the dispute i had has been settled

the dispute i had has been settled and i am fully satisfied by their response it was my error was not aware of the rules and regulations

16 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi jeff, thanks for taking the time to re-adjust your review. I'm glad that we got things resolved and wish you good luck in the future.

Classificada 1 em 5 estrelas

Avoid you can’t even contact them

If you’re considering signing up don’t bother. I signed up purely for the sign up bonus followed the instructions step by step and received no bonus bets. The worst thing is I can’t find anyway to contact them. Bet with someone else

15 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Ben, we have a live chat widget on the bottom right of the app where you'll be sent to talk to a human customer service agent.

We pride ourselves on customer service so I'm sure we'll be able to get your sorted out. You can always email in as well the email address is customerservice@dragonbet.co.uk

Classificada 1 em 5 estrelas

Worst boomaker,to get money back you…

Worst boomaker,to get money back you have send proof of identity even tho they have bank details to be able to deposit

13 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Karl, please accept our apologies if you have faced any hassle. It appears that you have set up more than one account.

In most cases this is done fraudulently. We are in no way suggesting that this is the case with your accounts but as a result we have requested proof of ID to protect your own account and ourselves.

Classificada 1 em 5 estrelas

Just another scam site

Just another scam site. Avoid at all costs all wins below stake, bonuses when active are short lived full of empty spins and don’t pay anything out. Empty spins from start to finish. Taken videos of gameplay to share on Reddit YouTube and Facebook as a warning to others. How bad it actually is would be funny if you weren’t actually getting robbed. Shameful. they claim to represent Wales too, not sure the people of wales would want anything to do with these scammers let alone be represented by them. Avoid avoid avoid

13 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Scott, we're sorry things didn't go your way but all our games are tested and run to the advertised RTP as is a requirement for the UK gambling commission licence.

When it comes to representing Wales, we are proud to do so. Our family has been in this business for a number of decades with a reputation for honesty and fairness.

Classificada 3 em 5 estrelas

Withdrawal !

Just recently joined dragon bet just to try out these new sites and see what they are like.
The sites clear and easy enough to navigate and it’s quick enough for approval of documents and the staff were helpful in doing so, but the one thing customers want is an instant release of withdrawals, and it has only taken minutes for the transaction to go through, 9/10 so far

11 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Tony, really appreciate the honest and open review. Hopefully we'll get to a 10/10 through a continued relationship. Good luck with the site and please jump on the website live chat if you face any issues.

Classificada 2 em 5 estrelas

Withdrawal symptoms

DragonBet, when it comes to paying out it really does Dragon and on and on. £18 withdrawn, 4 hours later still not in account, why? Hills and Midnite, in the time it takes you to leave their sites and sign into your banking the payment has been made, 1 minute. DragonBet need to update their system.

1 de março de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi james, we're sorry that your withdrawal took longer than usual. We pride ourselves on fast withdrawals and good customer service so will be conducting an internal review to see why yours was outside of our expected timeframes.

Classificada 1 em 5 estrelas

Stay away costs a lot to get bonuses…

Stay away costs a lot to get bonuses like 100 there abouts and you never win more than you bet very poor site much better out there

26 de fevereiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Sharon, sorry that things didn't go your way. Our site runs to the advertised RTP's it may just be the case that you hit a bad run

Classificada 2 em 5 estrelas

Withdrawals

There is no live chat and I haven’t received any of my withdrawals

20 de fevereiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Sergey,

The live chat can be located on the bottom right of the app/webpage - there's an icon that says 'live chat' . If for some reason you haven't yet had your withdrawals please feel free to contact the team.

Classificada 5 em 5 estrelas

Unreal customer service!

I placed a 5 fold bet. When checking the results the following day, I couldn’t find a selection on the day scores and discovered that the event had actually finished before id even placed the bet. (My selection lost) and the other 4 had won. Raised it with customer services and 5 minutes later the bet was adjusted and paid as a winner. I got very lucky, but most sites would have delayed this and made a mountain out of it. Duncan was brilliant and showed a good sense of humour. Top class.

17 de fevereiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Thanks Patrick, Nice bet! We'll let Duncan know that at least someone thinks he has a a sense of humour!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais