DragonBet Opiniões 

532
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk. One thin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This has to be one of the best sites to bet on. Drew (staff member) was very helpful on numerous occasions, the only down side they are a bit skiney on the prices and a bit shaky if you want a mediu... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Just signed up to this site and deposited £200. Placed a bet, then my account got suspended!! Can’t access live chat due to not being able to log in.. no reply from my email as of yet also. Seems... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Owain was 5 star absolutely the best person in the company helped me a lot, other chat members especially drew was so unqualified didn’t understand any queries and didn’t help at all. They even stoppe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casino online ou agente de apostas
  2. Agência de apostas
  3. Apostador profissional
  4. Casino
  5. Serviço de jogos de azar
  6. Vendedor online de apostas desportivas

Escrito pela empresa

DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

532 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(532)

304 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Just very slow in making withdrawals…

Just very slow in making withdrawals and having to continually chase them on live chat to be actioned......

15 de fevereiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Peter, this is disappointing to hear. We pride ourselves on good service and quick withdrawals so will be investigating the experience you've had to make sure that we are operating at our usual and expected standards.

Classificada 1 em 5 estrelas

Beware

Beware. Customer service is non existent. Max payout is £100k but beware I won £600 and they refused to payout until I provided crazy amounts of paperwork and threatened to take them to the gambling ombudsman. God help anyone that wins a few grand so just beware.

13 de fevereiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Louise, we're sorry you've had this experience. On occasion there are certain steps we have to take to verify that the person who has the account is the person they say they are.

We appreciate that this can cause customer friction and will only conduct these checks when our internal system flags the requirement. We appreciate that this is less than ideal for the relatively small number of customers that this happens to but it is also something that is a duty bound within our Gambling Commission Licence conditions.

Classificada 5 em 5 estrelas

well i have just had the biggest win of…

well i have just had the biggest win of my life from big bass floats your boat i won 14 grand i am currently waiting with pending withdrawal i withdrew 1200 yesterday also the supprot guys have said its no issue with the payment and will be with me by monday an amazing amazing site honestly has changed my life

14 de fevereiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Well done Terry, please spend the money wisely and congratulations again

Classificada 1 em 5 estrelas

They take advantage of vulnerable…

They take advantage of vulnerable people despite a complaint and numerous forms of evidence they don't take it into consideration. Happy to take your money but don't act upon the disability act.

22 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Made numerous deposits unfortunately…

Made numerous deposits unfortunately bonuses and free spins seem few and far between or maybe I'm just unlucky.

31 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Kevin, we're sorry things didn't go your way. All our games run to the advertised RTP's. Hope you get a better run elsewhere

Classificada 5 em 5 estrelas

What can I say its a decent casino…

What can I say its a decent casino /betting i don't get there other reviews saying only the youtubers win Big ect because that is untue I have won 100s of pounds on 5p spins (Big up bee keeper) they drop random money into your account which I have not had yet (cough cough) 🤣 but my partner has the customer service is top notch and usually the withdrawals are within 24hrs so I do recommend this casino

1 de fevereiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Kieran, Thanks for the review and kind words.

Classificada 5 em 5 estrelas

Great site

Easy to set up.
Great that you can use Apple Pay.
Payout was within 1/2 hr of withdrawal
Really can’t fault the site so far

28 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Cheers Dawn, we hope the site bring you lots of fun and a little luck along the way

Classificada 4 em 5 estrelas

Overall seems good site games seem fair…

Overall seems good site games seem fair plenty of bonuses . Made first withdrawal surprisingly not in bank instantly like others though but was still fairly quick

23 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Rafe,

Thanks for the review and I'm glad you're enjoying the site. We always aim to get to withdrawals as quick as possible as we know how important this is to the customer experience. In most cases they are fairly instant and we'll keep driving to improve this.

Good luck going forward and thanks for using us

Classificada 1 em 5 estrelas

I don't want to pay out my winnings

This casino has no problem accepting deposits instantly, without any additional checks. However, when it comes to withdrawals, the situation changes completely.

My withdrawal of €2,700 has been deliberately delayed far beyond the timeframe stated in their own terms. Instead of paying out, the casino suddenly starts “additional reviews” and vague internal procedures.

From a player’s point of view, this looks like an intentional practice to delay withdrawals in the hope that the player will cancel the request, forget about the money, or gamble it away again.

This is an unfair and dishonest practice. A casino that processes deposits immediately but creates obstacles when it has to pay winnings cannot be considered trustworthy. I strongly advise caution.

10 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Łukasz, we don't seem to have any customers registered under the name you have used to post on here.

However we can assure you that the practices you state do not exist. We're a fair company that believes in give and take.

In regards to withdrawal cancellations -allowing this would be a breach of our UK gambling commission licence agreements. We don't allow it.

Classificada 5 em 5 estrelas

Incredible customer service.

From the very first interaction, their customer support has been exceptional. Whenever I’ve had a question—whether it was about setting up my account, understanding a promotion, or checking on a withdrawal—the support team has responded quickly, politely, and with real expertise. They’re clearly trained to help, and you never feel like you’re just another ticket in the queue. I have had plenty of withdrawal issues but all sorted out within 24 hours.
The app is clean, intuitive, and incredibly easy to navigate. Everything loads quickly, the menus are logically organized, and finding the markets I want to bet on takes just a few taps.

17 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Thanks Liam, very much appreciate the review. best of luck with the site

Classificada 5 em 5 estrelas

DragonBet is one in a million the best…

DragonBet is one in a million the best casino, if I’ve had any issue they have got back to me within minutes and solve the problem. I will never go on any other site apart from DragonBet :)

19 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Thanks Becca, wishing lots of lwc! Diolch!!

Classificada 5 em 5 estrelas

Proper casino 💯 %

Got to start from that , missed my free spins as a welcome bonus … quick chat with support team and spins credited. App nice and neat look, that’s what I like 👍🏻 If u looking for casino which stands alone away from larger groups of casinos I can only recommend highly. Glitching? Every elsewhere is the same scatter u see it in place and as we all know from experience will be below or above. Not a big surprise, seen things like disappeared scatters or disconnections when u got them all … So much crap I saw if I will record it can call it a robbery in white day. So far no big winnings , but can’t complain as in many others same story. Hopefully the time will come soon 👊🏻👊🏻 And finally I rather fill up the pockets of small casino then multi millionaires ones as we made them reach pumping our hard earned money and getting 🥜. I wish DragonBet players best of luck and big winnings. To the team : Good job guys keep doing what u doing and soon u get there 👌🏻PiotrekWWA
GOOD LUCK🔥

17 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Thanks Piotrek, hoping you land a decent win soon - just not too big!

Classificada 1 em 5 estrelas

Poor service deposited in to the…

Poor service deposited in to the website then they shut my account and can’t access old email, have given passport, card. And screenshots and just been given the run around, still hasn’t been resolved yet

11 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Ashton,

We'd like to apologise for the way you feel here. As much as we can within the regulatory framework we try to avoid asking for documents but there are rare occasions when something flags up on our internal systems that means we have to ask. Good luck going forward anyway as I can see the issue has now been resolved

Classificada 1 em 5 estrelas

Avoid at all costs

Avoid at all costs. Finally got a bonus after spending about 1.3k, playing between £1-3 spins.

10 free spins on the bonus - It paid £2.95. enough said

11 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Jay, we're sorry things haven't gone your way. All our games are tested and run to the advertised RTP's which we know are competitive in terms of the industry.

I hope you have better luck with whoever you play with going forward

Classificada 1 em 5 estrelas

Terrible site

Terrible site, a few bonuses with not big wins, too many dead spins, avoid

11 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Mark, we're sorry the site didn't meet your expectations and that you didn't get the returns you had hoped for. As with all sites variance plays a huge part and it seems like you were on the wrong end of it this time. All our games are tested to run to the advertised RTP's in line with our UK gambling Commission licence

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Absolutely phenomenal

⭐⭐⭐⭐⭐ Absolutely phenomenal – best bookmaker I’ve used!

Dragon Bet are on another level. Withdrawals are insanely fast – easily some of the quickest I’ve ever experienced, which is exactly what you want from a betting site.

The live chat is outstanding – instant replies, genuinely helpful, and you actually feel valued as a customer. No copy-and-paste answers, just proper support.

Massive shout-out to Duncan for world-class customer service. Friendly, professional, and went above and beyond to help. An absolute credit to Dragon Bet.

If you’re looking for a bookmaker that actually delivers, this is it. Couldn’t recommend them highly enough ⭐⭐⭐⭐⭐

7 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Jamie, thank you so much for this post it's good to read that we are doing what we aspire to do.

We'll make sure Duncan is told about it and Diolch for betting with us

Classificada 5 em 5 estrelas

Great customer service from Duncan.

Great customer service from Duncan.. answered all my questions quickly and respectfully. Happy to know there are still great customer service experiences out there. Thanks Duncan.

7 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Cheers John, thanks for using and us and we wish you lots of luck on the site

Classificada 1 em 5 estrelas

Jump through hoops to get your money back!

This company allows you to very easily create an account and deposit and lose your money but when it comes to withdrawing your money you need to pretty much send them a blood sample the amount of information you need to send them, they say it’s fraud prevention but we all know they just hope the customer forgets which I nearly did. I have now deleted their app and will never touch them again after going back and fourth with information needed to collect my money! Bye bye DragonBet

5 de janeiro de 2026
Opinião espontânea
logótipo da DragonBet

Resposta da DragonBet

Hi Kevin, we're really sorry that this is the experience you've had.

To give some context there are occasions when accounts are linked or people attempt fraud on the site. When our robust systems detect this as a possibility, we then require extra documentation.

This occurrence is rare and we recognise it's not a good journey for the customer when on the odd occasion it happens but the measures are in place to ensure that our customers are protected.

I can see that you have now received your funds and would like to apologise for the extra documentation requested. We wish you luck with whoever you bet with going forward

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