Malísima experiencia. Tuvimos que llamar por teléfono para que vinieran a recogernos, el depósito del coche vacío, sin aceite, que hubo que rellenar en una gasolinera. Y el dinero de la reserva no lo... Ver mais
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Dobry kontakt z obsługą .Punktualni. Może zbyt szczegółowi przy odbiorze auta co wprowadza niepotrzebne napięcie .Auto nowe choć silnik niestety o bardzo małej mocy co powodowało dyskomfort w czasie j... Ver mais
A empresa respondeu
Car rental experience and the car was fine, except their POS wouldn't accept my credir card for the deposit so had to pay it using my debit card. I have been waiting for my deposit to be refunded for... Ver mais
Informações sobre a empresa
Escrito pela empresa
Your opinion matters to us. Welcome to Drive365 Car Rental, where excellence meets affordability. Our dedicated agents will be handling this profile, devoted to provide solutions if anything on our side does not go excellent. Thank you for choosing Drive365 Operations Team
Informações de contacto
Industrial area, E street 11, 71601, Heraklion, Grécia
- +302810296869
- Info@drive365.rent
- drive365.rent
2,1
Mau
156 opiniões
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Respondeu a 29% das suas opiniões negativas
Geralmente responde dentro de um mês
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Skasowali 700 EUR za typowy odprysk…
Skasowali 700 EUR za typowy odprysk parkingowy na drzwiach (mniejszy niż paznokcie, jakieś 0,5mm2). Gruba przesada...
7 de outubro de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Lukasz,
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the repair costs.
Please kindly note, the repair costs are standardized due to our exclusive collaboration with designated repair facilities.
We aim to provide all of our customers with a high-quality experience, and we hope to see you again in the near future.
Thank you.
O echipa excelenta!
Echipa 365 de la aeroportul din Heraklion a fost mereu punctuala si pe pozitie. Masina oferita era noua, sub 10.000km, in stare impecabila. Comunicarea excelenta pe durata inchirierii. Predarea masinii s-a facut in cele mai bune conditii. Recomand, mai ales ca au o flota de masini noi si dotate.
23 de setembro de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Marck,
Thank you for posting your positive review.
At Drive365, we value your time and always strive to provide fast and efficient service.
Our team is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you.
We look forward to seeing you again soon.
Amende de 300E pour avoir utilisé la voiture sur route non pavée en Albanie
Lors de la récupération du véhicule on vous fait signer un document en plus du contrat de location dans lequel ils spécifient que le “off-road” est interdit. Ne sachant que ce qu’ils voulaient dire c’est qu’il s’agit d’emprunter les routes non pavées, j’ai emprunté une route pour un lieu très touristique (lac bovilla) et j’ai reçu un appel de l’agence de location pour m’informer que j’avais transgressé et que j’allais être facturé 300euro d’amende au retour de ma location.
Sachant qu’environ 20% des routes albanaises sont non pavées…il est difficile d’y échapper. Surtout si vous allez à la plage.
Cependant dans le contrat rien ne stipulait cette amende de 300 euro.
Au retour de la voiture l’agent m’engueulait comme si j’avais détruit sa voiture et m’imposait le paiement de cette amende. J’ai vérifié sur le contrat de location et rien n’était indiqué…après 30min d’échanges il a dit que je pouvais payer 150 euro et qu’il allait me laisser partir. Au final j’ai accepté car je devais prendre l’avion. Mais cette affaire m’a juste parue comme une escroquerie pour soutirer plus d’argent aux locataires des voitures (un couple qui retournait la voiture après moi subissaient le même sort) surtout parce qu’ils ne regardaient même pas l’état de la voiture alors qu’ils expliquaient que l’amende était pour les dommages causés après avoir emprunté la route non pavée. C’est uniquement l’agence drive365 de Tirana. Si Drive365 invoque leurs termes et conditions c’est bien ce que je reproche, RIEN dans leurs termes et conditions mentionne une amende de 300 euros dans le cas de non-respect de la consigne. Comme pour toutes les locations, il est normal de payer les réparations s’il y a dommage à la voiture…mais ce n’était pas le cas.
12 de setembro de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Filou,
Thank you for taking the time to share your feedback.
We are disappointed to hear that you felt unsatisfied due to the issues you experienced during your time with us.
We have reviewed the details surrounding your concern about the situation. It appears there might have been a misunderstanding regarding Terms and Conditions of the company. We really hope this provides a clearer picture of the situation.
Let us clarify the information provided in the Terms and Conditions.
Restricted roads / areas of use
Off-road driving is prohibited. Driving on poorly paved or unpaved roads, that could cause damage to the vehicle, is prohibited. In any of the above cases insurance cover is not applicable, and the driver is responsible for the whole damage cost.
We sincerely hope your next experience will be much better.
Thank you for understanding.
A éviter
Ce sont des voleurs .Aucun dégât sur la voiture mais ils ont regarde en dessous juste à l endroit ou il y avait une rayure. Scenario à priori connu j aurai du lire les avis avant.ca me coute 963 euros tout ca car je n ai pas voulu prendre leur assurance.
Il prenne le déposit.Entreprise pas sérieuse
14 de junho de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Isabelle,
Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to all of our customers and we apologize for not meeting your expectations.
Please note, as stated in the Terms and Conditions of the Otoq, CDW does not provide any cover concerning damages caused at the underside part of the vehicle, parts of the interior of the vehicle.
Therefore, the damage caused to the vehicle in the Nearside Front Bumper is not covered by the insurance policy. In this case Fees are charged to the driver.
We value your opinion and we appreciate you taking the time to share your experience with us.
Bonjour, nos solliciter, surtout pas cette société-là, c’est des escrocs, une personne sur trois se fait voler, toujours par le même principe
Bonjour,
Après une très mauvaise expérience à avoir loué, un véhicule à la société Drive 365 par la plate forme discover car a Heraklion ,
Je vous déconseille très fortement cette société-là , car nous sommes tombés sur une escroquerie. À la réception nous avons effectué une empreinte carte bleue de 1400 €. Le véhicule était propre et impeccable ,
le jour de la restitution du véhicule. La personne n’est pas venue au rendez-vous
du coup nous avons dû garer le véhicule sur un parking pour pouvoir prendre notre avion Tout simplement pour que deux jours après il nous prélève le montant de 1400 € de l’empreinte carte bleue que nous avons fait
et pour justifier cela nous avons reçu une fausse facture de 1400 € (comme par hasard) pour soi-disant un pare-chocs accroché, alors que j’ai fait l’état des lieux de véhicule avec les photos à l’appui , la fourrière et des frais annexes , c’est des voleurs, et apparemment ils sont connus pour des escroqueries comme celle-ci bien rodée
Faites très attention. ⚠️
17 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Mohamed,
We appreciate your taking the time to leave a comment.
It appears there might have been a misunderstanding regarding your reservation. Let us clarify on the unpleasant situation that took place during the vehicle drop off.
We hope this provides a clearer picture of the situation.
It is important to note, the vehicle drop off was scheduled for 17.08.2024 at 11:00. Our representative attempted to coordinate the scheduled vehicle return with you, however, the proposal was denied by you.
The vehicle was returned one day later, was left at an incorrect location, and was in a damaged condition.
The vehicle was removed by authorities due to illegal parking.
Please note, the charges are due to violations of the rental agreement you signed.
Should you have any questions, please do not hesitate to reach out to us at bookings@drive365.rent
Ça s’est bien passé et le prix est…
Ça s’est bien passé et le prix est assez attractif et ils sont assez dispos lorsqu’on arrive à les joindre…mais attention tout de même à bien vérifier tous les défauts de la voiture…. Meme les plus petits et les faire mentionner dans le constat de départ. Attention aussi, car lorsqu’ils viennent récupérer la voiture, ils n’hésitent pas à regarder sous la voiture lorsqu’ils ne voient rien d’autres à facturer sur la carrosserie !
25 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Path,
Thank you for leaving a review.
We are so glad you were able to visit us at Drive365. Our team
is always working to offer the best service to our customers.
Please kindly note, we conduct a thorough inspection of all vehicles both prior to and subsequent to the rental period to identify any potential damage.
To prevent any misunderstandings during the vehicle return process, we meticulously document any pre-existing damage on the rental agreement.
Thank you once again
We look forward to welcoming you back soon.
A mixed experience…
Upon arriving at the expected time in Heraklion, we had to wait for an hour before our car was available. During this time, it was hard to get a hold of Drive365 and we were left standing around.
When the car eventually arrived, the representative (George) was friendly and helpful. The car itself was spotless, and I was satisfied with the experience dispite the bumpy start.
However, today marks the 1 month anniversary of the car being returned to Drive365, in spotless condition, with the agreed level of fuel, and the deposit on my credit card has still not been released. It is a large deposit and I find this unacceptable. Perhaps the fault lies with DiscoverCars, but it should not be my concern.
Gys
30 de julho de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Gys,
Thank you for taking the time to share your experience with us.
We highly appreciate your feedback, as it is helping us to improve and ensure a better experience for you next time.
Please note, the deposit release procedure may take up to 30 business days to be completed.
In case a debit card was used, the duration of the refund process may vary depending on the policies of the card issuer.
We look forward to welcoming you back !
A fuir !
Agence d'heraklion :
A éviter absolument, soit disant attend avec la voiture à l'aéroport mais ce n'est pas vraiment le cas. Personne a l'heure du rdv, obligé d'appeler la plateforme.
Le jeune envoyé au casse pipe par le loueur arrive avec plus d'une demi-heure en retard et regarde avec insistance nos valises.
Pour cause, le véhicule n'est pas celui que j'ai réservé, il s'agit d'une 208 (categorie petite) alors que j'avais réservé une Fiat Tipo (catégorie moyenne). La Fiat aurait été donné 2 h avant !!! Seule la 208 est disponible.
On est 4 adultes avec 2 valises de 20kg et 2 valises cabine.
Le gars joue à Tétris avec les 2 valises de 20kg avant d'admettre que ça ne rentrera jamais dans le coffre. Seul proposition faire livrer mes valises à mon hôtel et au retour je fais comment ?
Un geste commercial après demande, 10% de rabais, ce qui fais 50 € pour faire 2 x 150 km avec les valises sur les genoux.
Zéro excuses, un vrai manque de respect (pour être poli).
En appelant aussitôt Discovercars, j'ai réussi à me faire rembourser l'acompte mais louer une voiture moyenne le jour même chez un autre loueur m'a coûté 350 € de plus que lors de la réservation 6 mois avant.
DRIVE365 PLUS JAMAIS !!!!
17 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear David,
We sincerely regret the inconvenience you experienced with Drive365.
Taking ownership of our missteps is important to us. We value your trust, and it is disheartening to know we jeopardized that.
Regrettably, due to the high season and high volume of bookings some issues and delays may occur.
Please take into consideration the human factor and delays in aircraft arrivals happening daily. Such unexpected circumstances might cause delays in the vehicle registration process.
Please kindly note, the originally scheduled vehicle for your reservation got damaged and was not available for rent, despite the circumstances, our team exerted maximum effort to ensure that you were not left without a vehicle during your holidays.
While unforeseen circumstances can occur, our team is dedicated to resolving issues promptly and effectively.
We hope to able to restore your confidence in our service in the future.
Resposta da Drive365 Car Rental
Dear Tiziana,
Thank you for taking a moment to share your experience at Drive365.
We are so pleased to hear you found our service to your liking.
We look forward to welcoming you back again soon.
À éviter !
À éviter !! Il profite d’avoir des voiture déjà abîmé pour facturer au client des défauts qui était déjà présent.
Comment aurais-je pu voir qu’il y avait un choc sur le véhicule en dessous du par choc en récupérant le véhicule à 22PM ?! Le personnel d’accueil accueillant mais ne sachant pas quelle décision prendre.
23 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Pommier,
Thank you for taking the time to provide a valuable feedback about our service.
Please note, our rigorous inspection process includes pre- and post-rental vehicle checks with detailed photo documentation.
The station employee compares the vehicle's condition before and after the rental to identify any changes. Any new damage found on the vehicle after the rental is the renter's responsibility. Therefore, one customer's actions cannot be attributed to another customer.
Thank you for taking the time to share your experience with us.
Drive 365 were very responsive and accommodating
Drive 365 were very responsive and accomodating to our small changes on the rental like early return. The car was great a good size with apple car play and ver clean and tidy. I would rent from them again.
25 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Duncan,
Thank you so much for your five star review.
Our entire team here at Drive365 works hard to have all the customers happy and satisfied.
We are so pleased to hear our service was provided in a timely manner.
We look forward to welcoming you back soon.
Avoid this car rental company
One of the worst car rental I ever tried.
We had to pay a fine of 40eur just because we arrived after 10pm (due to the delay of our flight, so we couldn't avoid that).
Plus at arrival they didn't want to give me the car I've chosen but they wanted to give me another one, pretending it was the same category.
Awful service.
24 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Giovanni,
Thank you for taking a moment to share your experience at Drive365.
We regret that your experience did not meet your expectations. We aim to provide all of our customers with a high-quality experience.
Please kindly note, as is mentioned in Terms and Conditions of the Drive365:
"Service outside normal business hours
Out of hours service is available on request. Fees apply for either pick up, drop off or both."
In regards to the vehicle group, we understand you might have a preferred model, but your reservation guarantees a vehicle within a specific category. The actual vehicle will depend on what is available when you pick it up.
Thank you once again.
We hope to see you again sometime soon.
Arnaqueur
Lors de la location, une voiture m’est rentrée dedans par l’arrière. Le conducteur n’a pas freiné à temps. Je n’étais pas responsable de l’accident. Làssurance de l’autre conducteur va rembourser Drive 365, mais ce dernier a gardé ma caution de 900€ et refuse de me la rendre. Ils seront donc payés deux fois. Je n’arrive pas à récupérer ma caution.
12 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Marie-Laure,
We understand your frustration regarding the charges applied, and we apologize for any confusion or inconvenience this may have caused.
We want every customer’s experience to be the best possible, and we work hard to make sure that happens.
Let us provide some clarity on this matter.
The charges were levied in accordance with the standard operating procedures for vehicle damage cases, as stipulated in the rental agreement signed by you.
We are disappointed that your experience was not positive.
We hope to exceed your expectations in the future.
Thank you for taking the time to share your experience with us.
Perfect
Perfect, thanks a lot! Very good service, very nice and new car!
20 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Dimitrios,
Your review means a lot to us.
We always strive to give our best to help our customers and we are glad that we exceeded your expectations.
We hope to see you again soon !
Ottimo esperienza
Ottimo esperienza, puntuali e precisi, consigliato
3 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Andrea,
Thank you so much for your five star review.
We are delighted to hear that you had a positive
experience with us at Drive365.
We look forward to seeing you again soon.
Avoid renting a car from this company
Avoid renting a car from this company. They charged us for damages caused by previous renters and added hidden fees. The insurance they offer is completely worthless. We also had to wait 45 minutes to pick up the car, and they blamed us for the flight delay. This is a scam.
9 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Laila,
We sincerely regret that your experience was less than perfect. We care deeply about our customers and want to provide the most comfortable experience possible.
Please note, our rigorous inspection process includes pre- and post-rental vehicle checks with detailed photo documentation.
The station employee compares the vehicle's condition before and after the rental to identify any changes. Any new damage found on the vehicle after the rental is the renter's responsibility.
Therefore, one customer's actions cannot be attributed to another customer.
Please note, as stated in the Terms and Conditions, CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle.
We sincerely hope your next experience will be much better.
Thank you
Great company
Good company, quick check in and Angelo was great
Thank you
11 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Angelo,
Thank you for your gracious words !
We are delighted to hear you enjoyed Angel's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.
We look forward to serving you again soon !
Unavailable car last minute and no apologies or compensation
I would have given it 1 star if it wasn’t for the youg man checking us in and out who was nice to deal with.
Unfortunately the rest of the experience not so great,
About 24 hour before our rental started we were told that our car was unavailable and had no other suitable car, this was extremely frustrating as we couldn’t cancel and find another suitable car with another provider, we had a family of 5 and and we were supplied with a peugeot 208, which was a very tight squeeze.
We werent really offered any good prices as we were stuck with this rental and struggled to actually enjoy crete as we couldn’t travel
comfortably.
I would stay clear from this rental company, reading other reviews there seems to be a pattern of cars not being available and referring to the Peugeot 208, i felt a little cheated.
24 de julho de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Damian,
Thank you for your valuable feedback.
We apologize for any inconvenience you experienced at Drive365, this is not our usual standard.
Your input helps us improve, and we will work on ensuring faster service in the future.
Please note, due to unforeseen circumstances, the vehicle you originally booked was damaged and unavailable for rental.
Our team reached you out and expressed the apologies, meanwhile providing clear information on the present situation.
However, to ensure that you will still have a vehicle for your holidays, we were happy to offer the only available option at that time, which was a smaller vehicle category.
We acknowledge that situations beyond our control can happen.
We hope to have the chance to serve you better next time.
Very friendly
Very friendly! Great service. Smooth pick up and check out
8 de agosto de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Selim,
Thank you for taking the time to leave us a five star rating !
We are thrilled that you had a positive experience with us.
If you ever have any questions or need further assistance, feel free to reach out.
We look forward to serving you again in the future !
Warm regards.
I had reserve a car in april and they…
I had reserve a car in april and they contacted me 3 days before saying that due an accident the car was not available. They offered me a car of a lower categorie asking for an higher prize. After my complaints they reduce the prize. Then they arrived late at the pick on and one child seat was missing. I had to wait almost one hour to get car ready to leave.
30 de julho de 2024
Opinião espontânea
Resposta da Drive365 Car Rental
Dear Marco,
Thank you for providing this important feedback.
We value every piece of customer feedback we receive and we sincerely apologize for any disappointment that might have been caused.
Regrettably, unforeseen circumstances arose unexpectedly, disrupting our operations. Our team worked diligently to find a suitable solution to ensure you and your family were not left without a vehicle. Unfortunately, resolving the situation took longer than anticipated.
Please be aware that rates change daily and are subject to market conditions.
We hope to regain your trust and provide you with an exceptional experience in the future.
Thank you
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