Drive365 Car Rental Opiniões 

156
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Malísima experiencia. Tuvimos que llamar por teléfono para que vinieran a recogernos, el depósito del coche vacío, sin aceite, que hubo que rellenar en una gasolinera. Y el dinero de la reserva no lo... Ver mais

Classificada 1 em 5 estrelas

Premesso che l'aereo ha subito 1.30 h di ritardo, Nonostante avessimo prenotato online e pagato una piccola parte in anticipo,all'arrivo a Tirana ci hanno comunicato che non era più possibile usufru... Ver mais

Classificada 4 em 5 estrelas

Dobry kontakt z obsługą .Punktualni. Może zbyt szczegółowi przy odbiorze auta co wprowadza niepotrzebne napięcie .Auto nowe choć silnik niestety o bardzo małej mocy co powodowało dyskomfort w czasie j... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Car rental experience and the car was fine, except their POS wouldn't accept my credir card for the deposit so had to pay it using my debit card. I have been waiting for my deposit to be refunded for... Ver mais

Informações sobre a empresa

  1. Agência de aluguer de carros

Escrito pela empresa

Your opinion matters to us. Welcome to Drive365 Car Rental, where excellence meets affordability. Our dedicated agents will be handling this profile, devoted to provide solutions if anything on our side does not go excellent. Thank you for choosing Drive365 Operations Team


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

156 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 29% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(156)

64 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Je ne suis pas satisfait de votre…

Je ne suis pas satisfait de votre prestation
Tout d’abord mon avion a du retard et vous me dites que la voiture que j’ai retenu sur le net n’est plus libre. Donc en une heure vous avez déjà réussi à la relouer, belle efficacité !!!!
Résultat on me propose une nouvelle voiture mais 50 € plus chère bien évidemment
Rien à dire sur la voiture qui était neuve
Ensuite au retour de la voiture une inspection de plus de 30 minute effectuée par votre salarié qui trouve quelque chose sous le bouclier avant et m’annonce une retenue de près de 400€ sur la caution
400€ je ne sais quelle raison qui ne se voit pas!!!???
J’appelle ça du vol!!!
Je suis extrêmement mécontent

10 de junho de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear valued customer,

Thank you for taking the time to provide feedback on your experience with our company.
We appreciate your comments and regret to hear that you were disappointed !
Kindly note, if a vehicle is not being picked-up during the one hour of a grace period - the reservation automatically is being cancelled.
Our colleagues were able to make the new reservation as an exception, since it is required at least 24 hours from the actual booking date.
We will be glad to discuss with you and to provide you with more information regarding the damage made due to the negligent way of using the vehicle, please do no hesitate to contact us via email bookings@drive365.rent

Thank you.

Classificada 5 em 5 estrelas

Excellent Experience with Drive365 Car…

Excellent Experience with Drive365 Car rental.

I recently rented a car from Drive365 and I couldn't be happier with the experience. From start to finish, everything was seamless and convenient.

Firstly, the booking process was a breeze. The options available were diverse, catering to different preferences and budgets.

Upon arrival to pick up the car, the staff was incredibly friendly and efficient. They made sure all the paperwork was in order and answered any questions I had. The car itself was in pristine condition, clean inside and out, and ran smoothly throughout the duration of my rental.

Returning the car was just as easy as picking it up. The staff was prompt in inspecting the vehicle and processing the return, allowing me to get on with my day without any hassle.

Overall, my experience with Drive365 Car Rental was excellent. Their professionalism, attention to detail, and top-notch customer service exceeded my expectations. I will definitely be choosing them for all my future car rental needs in Crete and would highly recommend them to anyone in need of a reliable rental service.

Thank you for a fantastic experience!

3 de junho de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Antonia,

We highly appreciate your kind words about the service received from Drive365 !
Our Team tries the best in order to ensure our customers receive the best possible service.
It is rewarding for us to read your comments and we are delighted we have earned your trust !

It would be an honor for us to welcome you back in the future !

Classificada 5 em 5 estrelas

Really good

Smooth car pick-up & return at Heraklion airport. Car almost new (~3,000km), good value for money. Drive365 has no booth at Heraklion airport, you need to call them and they will deliver / pick-up the car in minutes.

31 de maio de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Jan,

Thank you for the nice comments and your valuable time writing, regarding the pleasant experience you had with us.
For your convenience, Drive365 offers a hassle-free 'Meet & Greet' service. When you arrive at the airport, our friendly representative will be waiting for you in the arrivals hall holding a Drive365 sign, ready to assist you with getting started on your rental journey.

We look forward to welcome you back !




Classificada 5 em 5 estrelas

This was the best car rental experience…

This was the best car rental experience I have ever had! It was so convenient to be met at the arrivals exit, immediately get in the car without a walk or shuttle ride and be able to drive off in minutes The check in process was thorough but very fast. Then, returning was even easier - right at the departure gate. The car we received was in impeccable condition. It was greatly appreciated to have one less headache when travelling abroad, I highly recommend Drive365 and will use again myself on future trips!

23 de maio de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Laura,

We are so pleased to read that you had a great experience with Drive365 !
We are happy our Team offered you a great experience and we would be more than happy to welcome you again in the future !

We hope to see you back soon !

Classificada 1 em 5 estrelas

It was an awful experience

It was an awful experience. It was hard to find the agent because there is not an fysical office. We booked a babysit but it wasnt there. The agent was looking for a babysit while we were waiting with the baby in the rain. He didn't find a safe and suitable babysit, so we couldnt drive with our baby. The car was not the car we booked but a "similar" car, but this wasn't similar because it was a smaller car. The agent got irritated and left us with our baby at the road in the rain and left. It feels unhuman and horrible to be left behind with a young child on your start of the vacation. Never again and please don't book with drive365.

10 de maio de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Melissa,


Thank you for taking the time to write a review.

We sincerely regret that your experience was less than perfect. We care deeply about our customers and want to provide the most comfortable experience possible.


We hope you give us another chance soon, so we can share a more positive experience.

Classificada 4 em 5 estrelas

Firma godna polecenia.

Dobry kontakt z obsługą .Punktualni. Może zbyt szczegółowi przy odbiorze auta co wprowadza niepotrzebne napięcie .Auto nowe choć silnik niestety o bardzo małej mocy co powodowało dyskomfort w czasie jazdy po stromych i krętych drogach. Zbyt wysoki depozyt za wypożyczenie ale za to natychmiastowy zwrot na kartę kredytową. Ogólnie polecam.

12 de maio de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Zbigniew,

Thank you for taking a moment to share your experience at Drive365.

Our team is so glad to
hear that you enjoyed the service provided to you.

We look forward to seeing you again soon.

Classificada 5 em 5 estrelas

A first-class service

We used Drive365 for a 10-day car rental in Crete. The whole experience was excellent:
1. A most efficient 'meet and greet' service at both pick-up and drop-off at Heraklion airport, by a delightfully courteous and efficient Drive365 agent.
2. Allocation of an immaculate new Peugeot 208 - a compact car (ideal for tight roads/lanes/spaces in Crete!).
3. An on-line sign up in the car.
4. Assurance of support that was only a phone-call/text away if needed.
5. A great value price.
While we were very careful about the care of the car - (through vigilant driving, choice of parking location, etc) to ensure no condition issues on return, this ranks as the best car rental experience I have had.

4 de maio de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Bradley,

Thank you for sharing a review of your recent experience. Our team here at Drive 365 is
committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.

We hope you will visit us again soon.

Classificada 5 em 5 estrelas

Επαγγελματική εξυπηρέτηση.

Δωρεάν Αναβάθμιση στο αυτοκίνητο:Μεγαλύτερο και εντελώς καινούργιο. Συνέπεια στο ραντεβού μας. Επαγγελματική εξυπηρέτηση. Απόλυτα ικανοποιημένοι!!!

30 de abril de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Apostolos,

Thank you for taking a moment to share your experience at Drive 365.

We are so pleased to
hear you found Drive 365 to your liking.

Σας ευχαριστούμε πολύ !

We look forward to welcoming you back again soon.

Classificada 5 em 5 estrelas

Au top

Au top !
On est venu me déposer la voiture à l'aéroport, c'était rapide et efficace.
Je recommande.

27 de abril de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Sophie,

Thank you for posting your positive review.

At Drive 365, we value your time and always strive to provide fast and efficient service.
We are so pleased to hear our service is provided
in a timely manner.

We look forward to welcoming you back soon.

Classificada 5 em 5 estrelas

Location à l´aeroport d´Heraklion

Location à l´aeroport d´Heraklion. Il sont venus nous chercher à la sortie directement avec la voiture, donc très pratique car on l´a eu immediatement. Revision de tout l´exterieur, enregistrement video et trace papier. Pratique.
Au retour ils ont regardé les bas de la voiture, alors qu´on ne l´avait pas regardé au départ, mais il n´y avait aucun degat. Mais tenez-en cependant compte si vous louez en Crete car les chemins sont souvent en terre avec de cailloux, donc il peut y avoir de projections ou des chocs.
Personnel très aimable et parlant bien l´anglais.
Véhicule très propre.

13 de abril de 2024
Opinião espontânea
logótipo da Drive365 Car Rental

Resposta da Drive365 Car Rental

Dear Elena,

Thank you so much for your five-star review.
We are delighted to hear that you had a positive
experience with us at Drive 365.

We appreciate our location here in Heraklion, Crete just as much as you do.

We look forward to seeing you again soon.

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