Durham Rose Opiniões 

369
•
TrustScore: 5 em 5

5,0

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Classificada 5 em 5 estrelas

Melissa truly brings dreams to life! I reached out a few months ago with what I thought was a tight deadline and Melissa reassured me it was not a problem and that everything would be delivered on tim... Ver mais

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Classificada 5 em 5 estrelas

Excellent experience........again. Highly recommended. Faye Connell is an amazing designer. Understood exactly what we wanted and came up with final designs way above our expectations. Stunnin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Melissa and the Durham Rose team deserve more than 5 stars for the outstanding service they provided. Melissa was highly approachable and prompt with replies. I felt she went above and beyond i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Melissa managed to turn somewhat vague and contradictory guidance into something truly beautiful and unique. At no cost the design went through as many iterations as it took to find one we w... Ver mais

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Informação fornecida por diversas fontes externas

An engagement ring is one of the most precious things ever shared between two individuals. In a moment so sacred; a mass produced, off the shelf ring is simply not enough. Founded in 2009 Durham Rose is a studio of talented individuals who are passionate about working with you to create true timeless expressions of your love. Using revolutionary methods of design and production, each and every custom ring produced is a unique one off, truly you and beautifully bespoke. Before we were Durham Rose we were Hot Pink, but as our company grew we decided that our name should grow with us too. Like our bespoke service, we wanted our company’s name to feel truly personal, and what could be more personal than naming it after the couple behind the business?


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5,0

Excelente

TrustScore: 5 em 5

369 opiniões

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5,0

Todas as opiniões

(369)

5 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Highly Recommended!

I had a very pleasant and professional experience with Durham Rose. Natalie worked closely with me to design the engagement ring that I had envisioned within budget. The design process was smooth, informative, and only took a couple hours on separate occasions. The delivered ring was packaged nicely and my fiance is ecstatic with her ring. Thank you Natalie and Durham Rose!

22 de agosto de 2019
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Resposta da Durham Rose

Hi Ray,

Thank you for your kind words, it was such a pleasure to work with you and find the perfect stones. Congratulations on your engagement and best wishes for the future.

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

Really helpful team who really got what…

Really helpful team who really got what I wanted and delivered, even in the tight time frame. Refreshingly, there was only one small instance of the team trying to upsell me - in the main, they listened to requirements and brought everything in on budget. Thank you!

22 de agosto de 2019
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Resposta da Durham Rose

Hi David,

It was a pleasure to work with you and bring your ideas to life, thank you for choosing to work with us. I think your ring came out beautifully and is very special with your thought process behind aspects of the design. Congratulations and I hope married life is treating you well.

Best wishes,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

Bespoke eternity ring

I wanted a bespoke eternity ring for my wife but didn't have the time to shop around at jewellers. Durham rose offered an online service which only meant I needed to commit a few hours on separate occasions and I still felt part of the process and was able to translate my vision for the ring into a design. Natalie was really good and regularly contacted me to give me updates. She was always pleasant to talk to and never gave any limitations to my design. The finished product was excellent and my wife is very happy with her ring.

I highly recommend Durham Rose for any bespoke jewellery. You won't be disappointed.

21 de agosto de 2019
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Resposta da Durham Rose

Hi Cenk,

Thank you so much for your kind words and congratulations again on the birth of your baby. I am so glad that you enjoyed your experience with us and please don't hesitate to let me know if you need help with anything in the future.

Best wishes,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

10/10 Would Recommend To All.

From the initial design process through to delivery of the final product Durham Rose had maintained fantastic service and communicated well throughout, answering all of my queries and making helpful suggestions.
Would absolutely recommend and will be back for future rings.

15 de agosto de 2019
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Resposta da Durham Rose

Hi Aleks

Thank you so much for your kind words. It was a pleasure working with you and creating such a unique ring for your partner. Very much looking forward to working with you again in the future.

Best Wishes, Faye and the Durham Ros team

Classificada 5 em 5 estrelas

What a fabulous experience!

What a fabulous experience? I wanted bespoke cufflinks made for my husband-to-be. I knew what I wanted in my head but sometimes it is difficult to convey that picture to someone else. Faye however managed to do just that. There was lots of correspondence with ideas and drawings and fine tunings to the design. I was kept up to date with production and had to have a 2nd pair made when the 1st pair were too large. When they finally arrived I couldn't have been more delighted with them. My husband also thinks they are wonderful so they were the perfect wedding gift. Thank you Faye and all at Durham Rose!

4 de agosto de 2019
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Resposta da Durham Rose

Hi Lizzie

It was so great being part of this journey to create such a wonderful wedding present for your new husband! I was so pleased with the final outcome and through the proportions of all the initials worked great together and intertwined perfectly. I hope he gets a lot of wear out of them.

Best wishes, Faye and the Durham Rose team

Classificada 5 em 5 estrelas

Very professional and really listen to…

Very professional and really listen to your needs. Very helpful in the design and creative process.

31 de julho de 2019
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Resposta da Durham Rose

Hi Samuel,

Thank you for your kind words. It makes my job so worthwhile to hear that you found our creative process helpful. The end result was simply stunning and the workshop did such an amazing job at bringing the design to life.

Congratulations on your proposal and If I can be of any assistance in the future please do not hesitate to contact me.

Best wishes, Melissa and the Durham Rose team

Classificada 5 em 5 estrelas

From start to finish

From start to finish, the process has been a pleasure. Perfectly tailored around your needs and requirements while providing a unique and magical experience. Can’t recommend highly enough. If you want bespoke look no further!

13 de julho de 2019
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Resposta da Durham Rose

Hi Julius,

Thank you so much for your review, it makes my job so worthwhile to know that you love the ring and had a great experience working with us. Congratulations again and I look forward to working with you again soon.

Best wishes,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

Durham rose were amazing

Durham rose were amazing, in particular Melissa. The ring is perfect and so nice to have designed it! It was worth the wait. Thank you! have had so many lovely compliments!!

4 de julho de 2019
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Resposta da Durham Rose

Hi Georgia,

Thank you for leaving such a fantastic review, it was an absolute pleasure to work alongside you to create your perfect ring.

The end result was simply stunning and a design which will be admired for many years to come.

Please don't hesitate to get in touch if you need any help with anything in the future.

Best wishes Melissa and the Durham Rose team

Classificada 5 em 5 estrelas

Absolutely recommended!

Natalie is very skilled design consultant and able to guide you through the end-to-end process. She is very transparent and an excellent communicator.

I couldn't wish for better!

1 de julho de 2019
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Resposta da Durham Rose

Hi Thomas,

Thank you so much for your kind words it was such a pleasure to work with you and create your beautiful ring. It sounded like your proposal was amazing and I hope you had a great holiday.

Please don't hesitate to get in touch if you need any help with anything in the future.

Best wishes,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

From start to finish the whole process…

From start to finish the whole process of creating such exquisite engagement and wedding rings was expertly handled. Thank you.

28 de junho de 2019
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Resposta da Durham Rose

Hi Cathie and Paul,

Thank you so much for taking the time to leave such a wonderful review.

I am glad that you enjoyed the design process and it was a pleasure to work alongside you both to create such wonderful pieces.

If I can be of any assistance in the future please do not hesitate to get in touch.

Best wishes Melissa and the team at Durham Rose.

Classificada 5 em 5 estrelas

Stunning design with a personal service!

It has been an absolute pleasure to work with Natalie at Durham Rose. From the first conversation through the design process, she has made it an exciting and personal experience. Thanks to her I have a stunning ring which is one of a kind! Most importantly for me, she was interested in what I wanted to achieve and didn’t try to fit to one of a set of standard designs. I can’t praise her enough, it was like working with a friend. Thank you so very much!
I would highly recommend Durham Rose!

21 de junho de 2019
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Resposta da Durham Rose

Hi Julie,

It was a real pleasure to work with you to create your beautiful ring, I love the design that we came up with and using your stunning diamonds in the ring made it so sentimental. Thank you for choosing to work with us, it makes my job so worthwhile to hear how much you enjoyed your experience :)

If you need any help with anything in the future, please don't hesitate to get back in touch!

All the best,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

The best experience

Working with Durham Rose to design my partner's engagement ring was the best decision I could've made! Natalie was so helpful and patient during the process, and the final product was more beautiful than I could have hoped! I highly recommend coming here if you are having trouble finding the right engagement ring, or already know you want to design your own.

20 de junho de 2019
Opinião espontânea
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Resposta da Durham Rose

Hi Ashley,

It was such a pleasure to work with you and nail the design and finding that perfect stone. I think the ring came out beautifully and the mix of rose gold set with the diamonds and pink sapphire are such a pretty contrast.

I hope to work with you again in the future, good luck with your proposal!

Best wishes,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

Fantastic

Fantastic customer service from start to finish. The quality of the ring was superb and attention to detail on the design made the engagement ring perfect for what I had envisioned to give to my partner.

19 de junho de 2019
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Resposta da Durham Rose

Hi Nicholas,

Thank you so much for your kind words, I'm so thrilled that you and your partner love the ring and that you enjoyed the whole experience. Thank you for letting us be a part of this process and if you need any help with anything in the future, please don't hesitate to get back in touch.

Best wishes,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

Kindness, patience, and a spectacular ring.

I came to Durham Rose with an odd request - I didn't want an engagement ring, I wanted a memorial one. I had just lost my mum, and I was looking for help creating a ring that would house a diamond made from her ashes.

I cannot emphasise enough how kind and patient Jordan was. I was grieving, so I was scatty and not always great at being in contact. On top of this the diamond took months longer than anticipated to arrive for setting.

But Jordan was calm and understanding. He kept me up to date and his enthusiasm helped carry me through the wait. When the stone finally did arrive he met me at an ungodly hour to get the stone set in a single morning so I could pick it up for a family event.

And that's not even to mention to the fabulous design Jordan created, which I think was a departure from the normal DR style! It's unusual, beautiful and the best possible home for this precious (in so many ways) stone.

If you're looking for a jeweller who sees you, and not just a commission, then you cannot do better than Durham Rose.

18 de junho de 2019
Opinião espontânea
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Resposta da Durham Rose

Hello Hannah,

Thank you so much for such kind words.

It was an absolute pleasure of mine to work with you in creating with such sentimental value to you and your family, we truly created something special.

I hope to work with you once again in the future.

Best wishes,

Jordan & The Durham Rose team



Classificada 5 em 5 estrelas

Excellent from start to finish

Excellent from start to finish. The team were extremely knowledgable and guided me through the whole process from acquisition of diamond to final ring design. I didn't feel coerced at any stage. Manu and Faye were friendly, honest and approachable and helped me to produce a bespoke piece which exceeded my expectations. Faye took the time to understand exactly what I was looking for and I couldn't be more pleased with the end result. I would highly recommend Durham Rose.

12 de junho de 2019
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Resposta da Durham Rose

Hi Andrew

Many thanks for your reply and it was truly a pleasure to have you as a client. The Crafted By Infinity diamond by itself is incredible, but the design we worked on really made it the focal point of the ring.

I hope to work with you again in the future. Good luck with your proposal!

Best Wishes

Faye and the Durham Rose team

Classificada 5 em 5 estrelas

An honest account of my experience...

Natalie was extremely helpful through-out the whole process. I don't think I'm exaggerating when I say I was quite an inquisitive/borderline difficult customer when it came to the assurances needed from the company. Natalie went out of her way countless times to ensure I had all the information necessary. Natalie was extremely professional, insightful and her knowledge is second to none in knowing what elements constitute in making the perfect ring. My fiancé and I are smitten with the ring, and it's all thanks to Natalie. I would have no hesitation in recommending Natalie, or Durham Rose to a friend or anyone else. They are a fantastic company, who give you an itinerary of exactly how much each individual element costs so you know exactly how the budget is being spent. I put a lot of time and effort into finding a company that offers a bespoke service in making that perfect ring. Thanks you so much Natalie, and Durham Rose for your service.

N.B. - I was the one who had asked if I could provide feedback on my experience, it wasn't something I was asked to do. I felt that Natalie had truly gone that extra mile from day one, and is highly deserving of the positive feedback.

5 de junho de 2019
Opinião espontânea
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Resposta da Durham Rose

Hi Matt,

Thank you so much for your kind words, it was such a pleasure to work with you and create your stunning ring, it makes my job so worthwhile to hear you have had such a great experience and that you and your fiance love the ring.

If I can be of any assistance in the future, please don't hesitate to get back in touch.

Best wishes with the wedding planning,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

Absolutely amazing company

Absolutely amazing company. I found Natalie so helpful from the get go, loads of patience when o through the design process and helps put your thoughts to paper. It was a very unique experience and really does let you tailor the ring exactly how you want to, from metal choice to stone shape and size. My now fiancé loves her ring and she likes that it is one of a kind. Very good value for money aswell, I would recommend to friends and family.

27 de maio de 2019
Opinião espontânea
logótipo da Durham Rose

Resposta da Durham Rose

Hi James,

Thank you so much for your kind words, it was such a pleasure to work with you and create such a beautiful ring. Congratulations on your engagement and best wishes to you and Felicity.

If you need any help with anything in the future, please don't hesitate to get back in touch.

Many thanks,

Natalie & The Durham Rose Team

Classificada 5 em 5 estrelas

Amazing Service

A wonderful experience from start to finish. I found the whole experience simple and tailored to what I wanted. The online session was a great way to get what I had in my head into the first concept, and the waxwork Ring was a great option to confirm how it would look before moving forward. Faye was amazing throughout and listened to all the ideas and most importantly was able to bring them to life. I'm so happy with the ring and it was everything I wanted it to be!
I would highly recommend Durham Rose!

24 de maio de 2019
Opinião espontânea
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Resposta da Durham Rose

Hi Ashley

Many thanks for the wonderful review and the fantastic proposal pictures. It was an absolute pleasure to be part of this journey with you and work on such a momentous piece.

I hope we get to work with you again and congratulations to you and the future Mrs Hamilton!

Best Wishes

Faye and the Durham Rose team

Classificada 5 em 5 estrelas

Durham Rose

From start to finish, Everyone at Durham Rose has been extremely helpful. A big thank you goes out to Melissa who along with being very knowledgeable regards design was also very patient with me when it came to making some big decisions.

I think the process from the initial email and subsequent calls, web sessions and face to face visits were well organised. I felt confident that Melissa understood where I wanted to get to in regards to the finished product and I was hugely impressed with the ring upon seeing it for the first time.

If you’re looking for a dedicated personal service for a ring design, I’d highly recommended Durham Rose

16 de abril de 2019
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Resposta da Durham Rose

Hi Dean,

Thank you so much for taking the time to leave such a wonderful review.

I am so glad that you enjoyed the design process from the beginning to end and that you found our communications helpful.

The ring in which was created looked absolutely magnificent and the workshop did such a fantastic job at bringing the design to life.

If I can be of any further assistance in the future it would be a pleasure to assist

Congratulations once again on your proposal and best wishes,

Melissa and the Durham Rose team.

Classificada 5 em 5 estrelas

Very helpful and patient throughout the…

Very helpful and patient throughout the design process, also great service especially when asked to resize the ring.

I would recommend Durham Rose to anybody thanks again.

Melissa Vass was a brilliant consultant which made it all very easy from beginning to end.

8 de abril de 2019
Opinião espontânea
logótipo da Durham Rose

Resposta da Durham Rose

Hi Lewis,

Thank you for taking the time to leave such a great review, and for creating such a stunning ring with us.

I am so glad that you enjoyed the service in which we provided and that you found the process and aftercare easy from beginning to end.

If I can be of any further assistance in the future then please do let me know.

Best wishes,

Melissa and the Durham Rose Team

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