Melissa truly brings dreams to life! I reached out a few months ago with what I thought was a tight deadline and Melissa reassured me it was not a problem and that everything would be delivered on tim... Ver mais
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Excellent experience........again. Highly recommended. Faye Connell is an amazing designer. Understood exactly what we wanted and came up with final designs way above our expectations. Stunnin... Ver mais
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Melissa and the Durham Rose team deserve more than 5 stars for the outstanding service they provided. Melissa was highly approachable and prompt with replies. I felt she went above and beyond i... Ver mais
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Melissa managed to turn somewhat vague and contradictory guidance into something truly beautiful and unique. At no cost the design went through as many iterations as it took to find one we w... Ver mais
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Informação fornecida por diversas fontes externas
An engagement ring is one of the most precious things ever shared between two individuals. In a moment so sacred; a mass produced, off the shelf ring is simply not enough. Founded in 2009 Durham Rose is a studio of talented individuals who are passionate about working with you to create true timeless expressions of your love. Using revolutionary methods of design and production, each and every custom ring produced is a unique one off, truly you and beautifully bespoke. Before we were Durham Rose we were Hot Pink, but as our company grew we decided that our name should grow with us too. Like our bespoke service, we wanted our company’s name to feel truly personal, and what could be more personal than naming it after the couple behind the business?
Informações de contacto
Durham Rose, 14 East Bay Lane, Stratford, E15 2GW, London, Reino Unido
- 02081083357
- Information@durhamrose.com
- durhamrose.com
5,0
Excelente
369 opiniões
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Melissa & Durham Rose truly brings dreams to life
Melissa truly brings dreams to life! I reached out a few months ago with what I thought was a tight deadline and Melissa reassured me it was not a problem and that everything would be delivered on time. We worked together to bring my vision to life and her and the team over at Durham Rose delivered an absolute miracle piece of jewellery. They allowed for such fine detail and managed to incorporate meaningful design into the ring too, all whilst keeping the diamonds extremely secure. My Fiancé is over the moon with her engagement ring, friends and family have been showering us in compliments over the design and quality. I've succeeded heavily in the engagement ring me and Melissa designed and It couldn't have happened without Durham Rose and Melissa - Almost definitely going to be back for our wedding bands, going bespoke allows for such a unique personal touch to your forever jewellery, I wouldn't do it any other way
22 de julho de 2026
Opinião espontânea
Resposta da Durham Rose
Hi Liam,
Thank you so much for taking the time to share such a thoughtful review. Your kind words mean a great deal to me and everyone at Durham Rose.
It was a real pleasure being part of creating such an important piece for you. I loved hearing the story behind the design and working through the details that made the ring so personal and meaningful.
Seeing the finished piece come together and knowing it played a part in such a special moment is exactly why we love what we do. I’m so happy to hear how much your fiancée loves the ring and that it has been so well received by your friends and family.
Thank you again for putting your trust in me and the team. We would be delighted to welcome you both back when the time comes to create your wedding bands, and I’d love to be part of the next chapter.
Wishing you both every happiness as you start this exciting journey together.
Warm Regards, Melissa and the team at Durham Rose
Exceeding expectations in every way
I worked with Melissa on an engagement ring for nearly two full years. This was a special moment, and between timing and wanting to get every last detail perfect I took my sweet time throughout the process.
Melissa was nothing but accommodating and understanding, and made the entire process incredibly straight forward. I didn't want to do video calls and risk spoiling the surprise so Melissa patiently went back and forth in what felt like a hundred emails with me. It even took me three separate windows to pick a final diamond, and in the end the ring was even more beautiful than I ever could have imagined. Melissa was always incredibly responsive and helpful, answering any questions I had and then some I didn't realize I should have had.
To say I'd recommend Durham Rose is an understatement. Even looking at local options in Toronto, I got a better final product at a better price and service that was second to none. I'd sooner pay the extra shipping fees and conversion rate to work with Melissa and her team again than take a chance with another local option.
If you're on the fence and reading this review, take this as your sign that you found the right place.
13 de maio de 2026
Opinião espontânea
Resposta da Durham Rose
Hi Mack,
Thank you so much for taking the time to leave such a wonderful review.
It has genuinely been a pleasure working with you over the past couple of years. I really appreciate the trust you placed in us, and I’m so glad we were able to take everything at a pace that felt right for you. When something is so meaningful, there’s no rush, and I’ve really valued the care and consideration you brought to each stage of the process.
I’m especially pleased to hear that the journey felt smooth and straightforward, even without video calls, and that email was a comfortable way for us to work together. Taking the time to explore diamond options properly is such an important part of creating the right piece, and I’m so glad we were able to land on the one that felt perfect for you.
Hearing that the finished ring exceeded your expectations truly means a great deal, and I’ll make sure to share your kind words with the wider Durham Rose team.
Thank you again for your trust and for choosing to work with us. Wishing you both every happiness for the future.
Warmest Regards, Melissa and the team at Durham Rose
Bespoke Ring
From the start, Melissa was so helpful and patient while my blurry vision of what I wanted was brought to reality by her and the team. I couldn’t be happier with her service and the end product. I met with 10+ bespoke jewellers in my initial search and it was obvious as soon as I spoke to Melissa that she was the best of them all. Can’t recommend highly enough!
6 de março de 2026
Opinião espontânea
Resposta da Durham Rose
Thank you so much for your kind words. I’m delighted to have been able to help bring your vision to life. It’s incredibly rewarding to transform initial ideas into a piece you’ll truly treasure.
Working with you has been an absolute pleasure, and I’m so pleased the process felt smooth and enjoyable. Knowing that you are happy with both the ring and the journey to create it truly makes my day. I’m grateful for the trust you placed in me and the Durham Rose team.
Congratulations again on your engagement! I look forward to sharing your ring book with you soon so you can see each step of the creation process.
With warm regards,
Melissa and the team at Durham Rose
Melissa & the Durham Rose team
Melissa and the Durham Rose team deserve more than 5 stars for the outstanding service they provided.
Melissa was highly approachable and prompt with replies. I felt she went above and beyond in making the engagement deadline, she carefully listened to my ideas, and she gave expert guidance on how to create my ideas into a wearable design for my partner.
Overall, I’m absolutely delighted with the engagement ring, and I wouldn’t hesitate in recommending Durham Rose to others.
Thank you so much, R & L
31 de agosto de 2025
Opinião espontânea
Resposta da Durham Rose
Dear Rebecca,
Thank you so much for your incredibly kind words!
I’m over the moon that you’re so happy with Lucy’s engagement ring. It was such a joy to work with you, bringing your ideas to life in a stunning, truly unique design.
I’m so glad that you felt supported, guided, and heard at every step of the process. Seeing your vision transformed into a piece that holds such meaning is exactly why we love what we do.
Your recommendation means the world to both the team and me, and we feel so privileged to have been part of this special journey with you.
Wishing you both endless happiness, love, and joy as you celebrate this beautiful new chapter together!
With love,
Melissa and the team at Durham Rose
Melissa helped me craft a stunning ring!
Melissa and the wider Durham Rose team were amazing in helping me to create a beautiful engagement ring!!!
The design process was smooth and allowed me to create multiple mock ups and figure out which ideas I liked most. Melissa guided me through this process exceptionally offering support and input whenever I needed it.
It was fantastic to see my ideas develop over time and come to life. As the ring was designed and created Melissa communicated at every stage and always replied very quickly to any questions that arose.
Finally the aftercare since receiving my ring has been top notch. With a beautiful hand written note inside (The attention to detail and care has been phenomenal).
I cant recommend the service enough and would say this is a perfect way to create a special piece of jewellery for all budgets!
1 de outubro de 2025
Opinião espontânea
Resposta da Durham Rose
Hi Tom,
Thank you so much for your wonderful words! It truly made me so happy to hear how much you enjoyed the design process and that your ring has turned out just as you imagined. It was such a joy to work with you and watch your ideas come to life.
I’m thrilled that you felt supported every step of the way and that the aftercare has been helpful. Your kind feedback really means so much to the whole Durham Rose team.
Thank you again for trusting me to create such a special piece. I hope your ring brings you endless joy, happy memories, and maybe even a few “wow” moments along the way! :)
With warmest wishes,
Melissa and the team at Durham Rose
Excellent experience
From start to finish Melissa and the team have been outstanding. I had a bespoke engagement ring made and they didn't disappoint. I had some awkward requirements and they catered to all of them. Would definitely use them again.
1 de outubro de 2025
Opinião espontânea
Resposta da Durham Rose
Dear Paul,
Thank you so much for your lovely review! It was such a pleasure working with you to create your beautiful ring. We’re thrilled that you love how it turned out and that we could bring your ideas to life. Those personal touches are what make a piece so special.
Wishing you both all the happiness, and we’d be delighted to work with you again in the future.
Warmest wishes,
Melissa & the Durham Rose team
Excellent service and brilliant final…
Excellent service and brilliant final product. We ordered an engagement ring a couple of years ago and returned for a set of wedding rings, made uniquely similar as a pair. Absolutely thrilled both times with the outcome, thank you for all the help Melissa. Highly recommend Durham Rose.
20 de maio de 2025
Opinião espontânea
Resposta da Durham Rose
Dear Sean,
Thank you so much for taking the time to leave such a wonderful review!
I’m genuinely thrilled to hear that you’re so happy with both your engagement ring and the matching wedding bands. It was truly a pleasure to work with you again and help bring your vision to life in a way that feels uniquely yours.
Your kind words mean a lot to me and the whole Durham Rose team, and it’s incredibly rewarding to know we’ve been part of such important moments in your life. Thank you again for trusting us and for recommending Durham Rose.
Wishing you both all the very best as you start this next chapter together.
Warmest wishes,
Melissa & the Durham Rose Team
Exceptional service and skill
Once again the Durham Rose team surpassed themselves.
They made my wedding ring which was very detailed and not a straight forward band (think of a detailed and decorated eternity ring). 10 years on it needed resizing. I wasn’t sure if this was possible, due to the style of the ring. The team not only did it but I cannot work out how! The ring has increased by a size and somehow, on such a detailed and decorated ring, the join is impossible to find.
Thank you all, for your great customer service and your skill.
24 de abril de 2025
Opinião espontânea
Resposta da Durham Rose
Hi Sonia,
Thank you so much for your lovely review, we’re thrilled to hear you’re happy with the resizing of your wedding ring!
It was a pleasure to work on such a unique and detailed piece again, and we're so glad we could ensure it fits perfectly. Your kind words truly mean a lot to us, and it’s always wonderful to know our craftsmanship is appreciated.
Thanks again for trusting us with your ring, and for your continued support over the years. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Warm regards,
Melissa and The Durham Rose Team
Bespoke work without the pricetag
Melissa managed to turn somewhat vague and contradictory guidance into something truly beautiful and unique.
At no cost the design went through as many iterations as it took to find one we were truly happy with. They provided advice all along the way even if we erred from it! We only paid small fees when creating the CAD design, and requesting a wax model to check the fit.
Customer service was excellent throughout, friendly and quick to respond.
If you're looking for the perfect ring I'd highly recommend Melissa and Durham Rose. You won't pay a penny until you've found it.
17 de abril de 2025
Opinião espontânea
Resposta da Durham Rose
Dear Rob,
Thank you so much for your wonderful review, it truly made my day to read your kind words!
It was such a pleasure working with you to bring your ideas to life. I really enjoyed the creative journey we shared and am so pleased we arrived at a design that feels so special and personal to you.
Thank you again for choosing me and Durham Rose to create such an important piece. Knowing how much you love the final design is incredibly rewarding, and I hope your ring brings you happiness for many years to come.
Please do not hesitate to get in touch if there is ever anything you need in the future, it would be a real pleasure to work with you again.
Warmest wishes,
Melissa and the team at Durham Rose.
Phenomenal, perfect experience :-)
Phenomenal experience from start to finish! I was fortunate enough to work with Mel at Durham Rose to build a bespoke Engagement ring for wonderful girlfriend (and soon fiancé to be!!) Mel was so lovely, so knowledgeable, patient and helpful and went out of her way to make sure the ring was perfect and exactly as I wanted it to be for my partner! All in all it’s been an incredible experience to work with Durham Rose and Mel, and now the ring has been completed and delivered I was totally blown away by it. It literally took my breath away, a true piece of art and I cannot wait to propose to my girlfriend and show her!! THANK YOU SO MUCH to Mel and the rest of the team at Durham Rose - highly, highly recommend if you’re looking for a bespoke ring :-)
30 de janeiro de 2025
Opinião espontânea
Resposta da Durham Rose
Hi Jack,
Wow—thank you so much for your incredibly kind words!
It was an absolute pleasure working with you to bring your vision to life, and I’m so thrilled to hear how much you love the ring. Your excitement is truly contagious, and I can only imagine how special the proposal is going to be!
I really appreciate your trust in me and the Durham Rose team throughout this journey. It means the world to us to be part of such an important moment in your lives. Wishing you all the best for the big proposal—I can’t wait to hear how it goes!
Thank you again for your recommendation, and if you ever need anything in the future, I’m always here to help.
Best wishes,
Melissa & the Durham Rose Team
Durham Rose is Exceptional in Every Way
Durham Rose is exceptional in every way and I would recommend them to anyone in a heartbeat. Every part of the jewellery design process is managed in the most friendly, professional, and meticulous manner. The jewellery you will receive is made to last a lifetime and the amazing staff there will absolutely ensure you are completely satisfied. Their customer service is the best I have ever received from any company in any industry by a large margin; they truly go above and beyond. My experience has been outstanding and it will be a pleasure to work with them again for any future jewellery needs.
2 de setembro de 2024
Opinião espontânea
Resposta da Durham Rose
Hi Katie,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had such a positive experience with us. We’re passionate about making the jewellery design process as enjoyable and stress-free as possible, and it means the world to know that you felt well taken care of throughout.
We’re so grateful for your kind words about our team and customer service—we always strive to go above and beyond, so hearing that warms our hearts.
It’s been a pleasure working with you, and we’d love to be a part of any future jewellery projects you have in mind.
Thank you again for trusting us with such sentimental pieces.
Best Wishes,
Melissa and the Team at Durham Rose
Fantastic experience , brilliant ring
Had an absolutely amazing experience designing the rings we wanted , as a lady with a larger ring size it has been stressful until we came into contact with Melissa, she was very patient and understanding and has been so helpful and keeping us updated on this journey. Melissa has helped with any questions we had and has kept us updated along the journey. The rings we designed are stunning and exactaly what we was after. Cannot Thank Melissa enough and we are so happy with the final product and would defiantly recommend!
23 de novembro de 2024
Opinião espontânea
Resposta da Durham Rose
Hi Georgina,
Thank you so much for your wonderful review! I’m thrilled to hear that you had such a positive experience designing your rings. It was truly a pleasure working with you both, and I’m so glad I could make the process stress-free and enjoyable for you.
We’re delighted that the rings turned out exactly as you envisioned and that you’re so happy with the final pieces. Hearing how much you love them makes what we do so rewarding!
Thank you again for your kind words and for recommending us. If you ever have any questions or need anything in the future, I’d be delighted to help.
Wishing you both all the best as you celebrate this exciting milestone and prepare for your big day.
Best Wishes, Melissa and the team at Durham Rose
Fantastic ring, design & service
Melissa was amazing and supported me throughout the whole process. Despite changing my mind many times, she had several recommendations and provided multiple new designs each time. She also provided images of how the engagement ring would fit with different wedding bands. The final ring looks fantastic and we have received countless compliments on the beautiful ring. The team also ensured the ring was ready in time for a trip we had planned at short notice. We are both so happy with the final design.
1 de agosto de 2024
Opinião espontânea
Resposta da Durham Rose
Hi Blair,
Thank you so much for your incredibly kind words! It was an absolute pleasure working with you, and I’m delighted to hear you felt supported every step of the way. Exploring various design ideas was such an exciting part of the process, and I’m thrilled we could create a ring that’s perfect for you.
It’s wonderful to hear that the ring has received so many compliments, and I’m really glad we could get it ready in time for your trip. Your feedback means so much to me and the team, and knowing you’re both thrilled with the final piece makes all the effort worthwhile.
Wishing you all the best, and please don’t hesitate to reach out if you ever need anything in the future!
Best wishes,
Melissa and the Durham Rose Team
Beautiful bespoke service
I had the most wonderful experience with Durham Rose. I wanted to create a ring that incorporated 3 styles from both my grandmothers and my mum. I sent them photos of all the rings I had and they were able to design something that had elements of all 3. The service has been phenomenal I have worked with Melissa on my journey who’s been so patient and communicative throughout the whole process. It’s so nice to have something that’s been made so bespoke that means so much to me.
6 de setembro de 2024
Opinião espontânea
Resposta da Durham Rose
Hi Nicola,
Thank you so much for your kind words! I’m thrilled that we could design a ring that incorporates such meaningful elements from your grandmothers’ and mum's rings. It’s been a real pleasure working with you throughout the process, and I’m so glad you felt supported every step of the way. Creating something so personal and bespoke is what we strive for, and I’m delighted that your ring holds such significance for you. Wishing you endless joy with your beautiful piece!
Best Wishes, Melissa and the team at Durham Rose
Once again a great service & product
Melissa was fantastic at working with me to get the right design, and ensuring that it would fit alongside my other rings. She explained why she would recommend certain design choices over others, so that I could make informed decisions.
The final ring is stunning and complements my others rings perfectly.
15 de agosto de 2024
Opinião espontânea
Resposta da Durham Rose
Hi Jenny,
Thank you for your kind words! It was a true pleasure collaborating with you to bring your design to life.
I’m so glad that you’re happy with the final piece and that it complements your other rings so well. It’s wonderful to hear that the ring turned out just as you had envisioned.
If you ever need anything else or want to explore new designs, I’d be more than happy to assist. Thank you again for choosing to work with me and Durham Rose.
Best Wishes, Melissa and the team at D.R
I can confidently say that I've never encountered a more seamless ring-making experience.
Absolutely thrilled with the exceptional work done by Durham Rose! My fiancée is over the moon with the ring—it exceeded all expectations.
Despite my lack of experience with rings, Melissa guided me seamlessly through the entire process, making it incredibly easy to understand and providing assistance every step of the way.
I can confidently say that I've never encountered a more seamless ring-making experience.
The convenience of communication and the flexibility to make changes ensured that the final product was exactly as I envisioned. Durham Rose truly deserves more than just 5 stars for their outstanding craftsmanship and unparalleled customer service.
27 de abril de 2024
Opinião espontânea
Resposta da Durham Rose
Hi Dharmik,
Thank you so much for your wonderful review! I'm thrilled to hear that you and your fiancée are delighted with the ring and that it exceeded your expectations. Guiding you through the entire process was a pleasure, and I'm glad to hear that you found it easy to understand and felt supported every step of the way.
At Durham Rose, we take great pride in our craftsmanship and customer service, and it's fantastic to hear that you experienced both firsthand. Your kind words about our communication and flexibility mean a lot to us. We always strive to ensure that our clients have a smooth and stress-free experience, and I'm delighted that we were able to achieve that for you.
Thank you again for choosing Durham Rose, and for sharing your experience. Your feedback is incredibly valuable to us, and I'm honoured to have been a part of this special journey with you. If you ever need anything in the future, please don't hesitate to reach out.
Melissa and the team at Durham Rose
Positive
Got my engagement and wedding rings from here and worked with Mel. My partner and I are really happy with the process and finished products.
14 de fevereiro de 2024
Opinião espontânea
Resposta da Durham Rose
Dear Joanna,
Thank you so much for your wonderful review! It was an absolute pleasure working with you to create your engagement and wedding rings. I'm thrilled to hear that you were happy with both the process and the finished pieces. If you ever need anything else or have any questions in the future, please don't hesitate to reach out.
Wishing you both a lifetime of happiness together!
Best wishes, Melissa and the team at Durham Rose
Better than we could have imagined!
My fiance came across Durham Rose after we had been to various jewellers looking for an engagement ring - we had found lots of styles that we liked, but none of them were "the one". So we decided to work with DR to create one with our favourite elements from the rings we had tried on. We knew what type and size of stone we wanted, and we were able to work with Melissa to choose our perfect aquamarine after we had sent her ones we had found and vice versa; it is so lovely to be able to say that we chose the specific centre stone for our ring together.
We also really enjoyed the process of creating the design of the ring and tweaking things to make the ring look perfect. We also chose to have a wax model of the ring made so that we could see what it would look like on my finger. The actual finished product is so much more sparkly, heavy and more stunning than I ever thought possible. The craftsmanship is perfect, and we will also be ordering a hard copy of the ring book DR put together of the whole process. It is amazing to be able to see my ring being made in the workshop!
The difference between the original design, to the CAD design, to the wax model, to the actual finished product is very different; if I could go back I'd tell myself to trust the process! And that everything is going to look proportionate, bigger and sparkly than in the original design.
We didn't initially have a timescale for when we wanted our ring, which allowed for changes as and when we thought of them. Melissa was really helpful in adding suggestions and talking us through the kinds of things that were possible.
We will be returning to get matching wedding bands in a few years, and are already looking forward to the process again! Thank you DR
16 de fevereiro de 2024
Opinião espontânea
Resposta da Durham Rose
Dear Helen,
We are immensely grateful for your generous feedback. It brings us great joy to learn that your experience with us went above and beyond your expectations, resulting in the creation of your dream engagement ring.
Your feedback regarding our collaborative approach is truly heartening. Knowing that it resonated with you and enabled the creation of a unique piece that reflects your vision and preferences is incredibly rewarding. We're thrilled that you found joy in the design process and witnessing your ring evolve from concept to a stunning finished piece.
We deeply value the trust you've placed in our craftsmanship and process, and we genuinely appreciate your thoughtful words. We are delighted that our expertise and suggestions have added value to your experience.
It is an honour to be part of your journey, and we eagerly anticipate assisting you with your matching wedding bands in the future.
Thank you for choosing Durham Rose, and we eagerly await the opportunity to welcome you back!
Warmest Regards,
Melissa and the Durham Rose Team
First class service from start to…
First class service from start to finish. The sapphire fell out of my wife's eternity ring. I wanted to replace it as a surprise for Christmas. In a short time they provided some options for replacing the stone, cleaned the ring and reset it. It arrived back with me very quickly, looked fantastic and it went down very well on Christmas Day. Thank you Melissa for all your help.
20 de dezembro de 2023
Opinião espontânea
Resposta da Durham Rose
Dear Ben,
Thank you so much for your kind words and for sharing your experience with us. We are thrilled to hear that you had a first-class experience with Durham Rose from start to finish.
It was our pleasure to assist you in replacing the sapphire in your wife's eternity ring and ensuring it was ready in time for Christmas. We're delighted to hear that the ring looked fantastic and was well-received on Christmas Day.
If you ever need anything else or have any further questions, please don't hesitate to reach out.
Once again, thank you for choosing Durham Rose. We look forward to assisting you again in the future!
Best Wishes, Melissa and the Team at DR.
Super helpful when it came to designing…
Super helpful when it came to designing our engagement ring, good communication and worked with me to delivery faster than normal.
18 de junho de 2023
Opinião espontânea
Resposta da Durham Rose
Hi Ben,
Thank you for taking the time to leave us a lovely review! We're delighted to hear that you found our assistance in designing your engagement ring helpful. We take pride in our communication and our commitment to meeting your timeline, and we're pleased that we could expedite the process for you. If you ever have more jewellery projects or need further assistance in the future, please don't hesitate to let us know. Congratulations on your engagement, and we wish you all the best on this special journey!
Warm Wishes, Melissa and the Team at Durham Rose.
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