eero Opiniões 

Absolutely rubbish wifi from Eero and this puts me off Gigaclear as they supplied it.

i took the trail and cancel weeks before it ended on google play put yesterday it took my money i try to cancel and get my money back and it said i have cancel and it will end in 12 months. my routers before had a subscription which was 100 x better and £20 cheaper, cannot see how they can change £99 for next to nothing

Edited - To give EERO all the credit it's due
When I escalated this beyond the call centre is has all been resolved with zero hassle

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Contacted support via email - no repsonse
Contacted but the phone - issue escalated

Called back because no response. Guy had not idea what was going on. This is the second time I've contacted support about 2 different issues and everu time it's horrible.

The support team really don't have a clue what is happening and aren't helpful.

This time around they want a screen shot showing I don't have a subscription.

1. I wouldn't be on the phone complaining
2. A screen shot of nothing

I spent 10 minutes going around and around then just gave up.

I'll get my credit card company to do a chargeback. Then I'll use the cash to but a different companies routers I think. They are good devices but the support is absolutely terrible.

I had been having issues setting up the WiFi connection. Waited 45minutes on hold, for a very rude worker to pick up the phone. She was so unhelpful, didn’t give any suggestions or information on how to fix my problem. Anything I asked she said she didn’t know. Absolute waste of my time. She was so snappy on the phone with an awful attitude.

Horrible internet I can’t even run Fortnite without constant glitching and bugging absolutely sucks I do not recommend at all (It lost me something .00000000001% chance in a game. I’m disgusted.

Awesome customer service! Bongi was the best, she walked me through what I needed to do when my phone wouldn't connect to the network. She explained, very well, what the problem was and showed me what to do if ever I encounter the problem again. Thanks again Bongi fr fr

I have two eero devices (6 Pros). For whatever reason (bad code most likely) the devices are connected to a network that has become inaccessible at website or via app. Attempts to reset don't work because the devices can't be removed from
or added to new network. Customer support never bothered to troubleshoot and says everything is fine as it is. So basically we are ignoring you.

It worked great for the first view months. I have been experiencing increased packet loss over time ever since. It got so bad that my video conference calls had around ten 30 second pauses during a 30 min online meeting.

On top of that, support is trying to get you to waste your time by doing all the work to troubleshoot it.

I decided to purchase a TP-Link with my time instead and get back to work.

DO NOT BUY EERO.

Had a massive issue with Alexa+ knocking out my devices, so frustrating but got onto Eero customer support and they resolves 99% of the issue within minutes, they were on the ball and very helpful,

Absolute garbage router that cant even get the 2.4ghz wifi signal through 1 wall let alone anything else. The wifi system as a whole is not fit for purpose. The eero 7 router effectively has 1 ethernet port as the other is taken up by the link to the fiber termination point. I'm sure these Eero routers are made so bad so ISP can charge you more money for nodes ect

A dreadfully over engineered and over complicated piece of kit, definitely not user friendly. The wifi signal is great when it's not locking your devices out and you having to spending half an hour fiddling around trying to un-block each item in the Amazon app (marketing tool) which you have to install on your phone or computer to use the eero router! Give eero the elbow.

Every software update, creates a slow Internet experience for several days or until I reboot. Fiber modem to hero router has fast speeds. Wireless mesh eero has very slow speeds post software updates. This is unacceptable. This is why you get a two rating.

Complete piece of trash. Connecting anything NON EERO, but a phone or a computer is impossible. Range is comprable to any normal router. Looks fancy, but it is GARBAGE.
STAY AWAY

1-Star Review: Absolute Garbage – Eero Ruined My Life and My Wallet
DO NOT BUY EERO. EVER. This is the single worst tech purchase I have ever made in my 40+ years on this planet, and I’ve owned everything from dial-up modems to enterprise Cisco gear. Eero isn’t a “mesh Wi-Fi system” – it’s a $400+ paperweight factory that pretends to deliver internet while actively sabotaging your sanity.
First, the “internet service” (lol). I bought the top-tier Eero Pro 6E tri-band system with the supposed “Eero Plus” subscription for “advanced security and premium support.” What I got was a network that drops every 15-45 minutes like clockwork. Streaming? Buffering hell. Video calls? “Sorry, your connection is unstable” every single meeting. Gaming? Forget it – latency spikes to 800ms and packet loss so bad my teammates thought I was rage-quitting on purpose. Speed tests that promised 900+ Mbps consistently delivered 40-80 Mbps on a good day, and zero on a bad one. My old 2018 Netgear router that cost $60 crushed this garbage.
But the routers themselves? Defective doesn’t even begin to describe it. All three units started failing within 60 days. One died completely – no lights, no reset, dead as a brick. The second kept overheating and rebooting itself every hour. The third developed a lovely habit of broadcasting a hidden SSID that hijacked every device in the house and throttled everything to dial-up speeds. I RMA’d them TWICE. Both replacement batches arrived DOA or died within weeks. Amazon/Eero knows these things are lemons – they’re just pumping out defective hardware and hoping you give up.
Now the customer service – the absolute cherry on this dumpster-fire sundae. These people are trained to gaslight you into oblivion.
2+ hour wait times on the phone.
Chat agents who copy-paste the same “try a factory reset” script even after I sent them 17 screenshots proving I’d already done it 50 times.
When I finally got a “supervisor,” he literally laughed and said “most customers don’t experience this” while I was describing my $1,200+ in wasted hardware and three months of lost productivity.
They refused a full refund after the second set of dead routers, offered me a “one-time 20% off another Eero purchase” like I’m stupid enough to buy more.
Escalated to executive support? Crickets for three weeks, then an email blaming my ISP (who has zero issues with any other device in the house).
I spent over $1,400 total (hardware + subscription + two RMA shipping fees) for a system that made my internet WORSE than the free router my ISP gave me. My entire household now fights over who has to sit next to the single Ethernet cable like it’s 1998. I’ve lost clients, missed deadlines, and aged ten years from the stress.
Eero isn’t just bad. It’s maliciously incompetent. Their marketing is a lie, their hardware is defective junk, and their support exists only to wear you down until you shut up and eat the loss. Save your money, your time, and your mental health – buy literally anything else. TP-Link, Asus, even a 10-year-old router from eBay would be an upgrade.
Never again. 0/10. I would give negative stars if I could. Stay far, far away.

I don't know the man's name but he was very helpful and managed to sort out my dad's internet after I had to reset the router due to scammers getting in it.
Thank you, this was yesterday evening about 7pm

Sylvia did a great job at patiently walking our customer through troubleshooting his connectivity when it come to the Eero 6 routers and a Dura Solar System.

Absolute garbage. It was sold to me by misleading advertising. This thing was supposed to connect all my ring products, but it didn't apply to my outdoor security camera.
When I searched the internet to see if I could connect it, guess what? They have an exterior eero as well. My existing wifi is brilliant, but this thing only does what the wifi provider router was already doing. I might just smash it up,and video it for YouTube for all to see! Shysters!

Firstly, there are no user manuals included with the device. Trying to find one online (google search) proved fruitless. There’s a support line but as a non verbal person, making a call to the support line is useless.

Secondly, setup (once I found that I needed to have Bluetooth turned on) was relatively easy.

Thirdly (and I am computer savvy), blocking devices is really hard. Try to find what’s connected to the internet is very much hit and miss. There’s only a MAC address shown for each device and NOT all devices are showing up on the list of unassigned connected addresses.

Fourth, to prevent users from accessing inappropriate sites (along with a few other options) costs $160 per year. Now if I can’t work out what device is on and connected, this doesn’t help me.

So, I had recently upgraded to the EERO Pro 7 router and 7 extenders to add to my EERO 6 mesh system. I am on spectrum, so you never know how performance will be. I was experiencing terrible lag, disconnect issues etc. Finally,I assumed it was spectrum, they came out, ran every test, tweaked the line, provided a new modem, the works. Nothing, still terrible. Finally, I spoke with Malichi from EERO support, and later Darl from support.

Both of them were patient and outstanding, Malichi worked with me on the phone directly for 2.5 hours of troubleshooting. 4 hours overall (emails and follow up phone calls)

Ultimately, he determined it to be the router to be defective. They sent a replacement the following day. I was still having issues. I called support and got Darl, she helped me with some general rebooting and troubleshooting. Boom, no more issues. Both my wife and I work from home. This fix was critical and a lifesaver. Please get both of them an attaboy and attagirl.

I appreciate your patience and tenacity to do such a great job and actually fix the issue. Rare to find motivated and invested employees lately. These two were awesome.