eero Opiniões 

Have unlimited data on your phone! Last two months my bill was 19gb and 23gb usually I don't go over 3gb
The back up switches to your phone you set it up on !! Like hot-spot absolutely ridiculous so anyone who has 4gb or less go turn off your backup honestly wifi supported by your mobile data!!!

Worst customer experience. They repeat same pre set comments and do not know HOW to talk/respond to customer questions. They just repeat themselves. Would suggest different company…. Not eero

Was sent this rubbish by talktalk, started to fail from day one, first noticed re Netflix dropping on my TV, thought it was the TV .. Nearly bought a new TV. Rebooted it many times, until it totally failed and had a blue light on. Went onto talktalk, no help what so ever. By chance when this thing was sent out talktalk did not send a return bag to send back the old one. so contacted talktalk in the early stages for a return bag. Christmas was a nightmare re Netflix, and continuing rebooting re connection to the net. THEN the light came on in my head, YES THE OLD ROUTER. So reconnected it and HEAVEN once again all working all tested, Internet, Netflix, Blink the lot and fast. Thank goodness for idiots at talktalk not sending the return bag. SO ANYONE THINKING OF GETTING ONE OF THESE STAY WELL CLEAR THE SO CALLED INDEPENDENT REVIEWS ARE LIES AND JUDGING HERE ON TRUST PILOT THE TRUTH FROM MYSELF AND OTHERS IS COMING OUT RE EERO6 ROUTER CARBAGE

Never had such a load of junk put into my house.
Maybe they tried to go back to the 70's.

And "you fibre" are using this junk.

I ordered an expensive eero mesh Wi-Fi system. Within a few days, the power supply failed. I spent over an hour with customer support who promised me to send another power supply. Since then, I have received several emails, each request requesting very detailed information about my system, the problem, photographs of the serial number, the point of purchase, the date of sale, and a whole bunch of other stuff. Every morning I wake up to another email requesting even more information. All of this for what amounts to a $45 replacement power supply unit absolutely terrible service.

Wow...for the worst customer service that I think I may ever had...or, are having. WikiPedia should list these guys. I paid for overnight shipping on wednesday and it's monday! Still no product...no tracking/shipping info. When I talked to "customer service" just now...she spent 5 minutes on hold trying to find my order info...to come back and say she didn't know when it would be shipped...much less know when I'd get the repeater Eero repeated I needed on saturday ...I award the "Worst customer Award" to these bums!!!

Set up Eero today swapped from BT kit. I needed tech support and it was quick, patient and effective. We’ll see how the kit performs but the support today was excellent.
Eero Pro 6E x 3

Just had my new WiFi fitted by Eero. The guys Mateusz & Michael Wilkinson were so professional & friendly. They answered all my questions & explained how the process works. The job was completed quickly & they were very respectful of my home. Would definitely recommend this company

AVOID! I was sold two routers and the set price agreed. I made the man who knocked o. My door very welcome and its was all done very quickly and signed . A week later the routers came and was installed. Then a bill got taken which was was not the said bill. Spoke to customer service and the management team said I could have it for 6 months at the agreed price but then had to pay what they decided upon themselves. So I was scamed. You put trust in people and I didn't look at what I signed ( he knew what he was doing) the routers had been in my home 3 days and I then spoke to a lady who was very rude and said I'm not allowed to cancel as when I signed that's the start time of the cooling off period. These people are liars and fraudsters stay clear.

Eero probably the worst mesh wifi system
My ISP gave me an eero 6 router as part of the sign up package. Its just awful. Firstly they demand you set up an account on an app just to configure it, no IP address login? So you know straightaway this is a router for chumps. It then asks to link to your Amazon account!!! what sort of spyware is this eero app??
then the router demanded to update, OK, so I set it to do that. Now its stuck in an endless 'restarting network'. Basically its junk.
I wanted to use it as a wireless bridge to my existing router, but of course its only designed to work with other eero products, what a joke product. Compared to a proper router this eero is really low spec, its max speed is 900mbps which is really a bit 2010s, and not what I would expect from a wifi6 router.
As I have a decent TP-LINK router then this eero junk will stay in its box, but I am paying for it through my ISP subscription so I am unhappy with this forced purchase of such a poor standard of router. Given it wont even restart I may have to contact their 'customer support' which I anticipate to be an indian call centre staffed with people who cannot speak english and cannot answer questions.

In short - DO NOT BUY EERO ROUTERS

Worst piece of kit I have ever bought. Does not work with any iPhone or iPad. They say to restart it and when that won’t work they say to restart the devices. Why should I have to do that ? (Not that it works)

The worst router ever, for an amazon product it is shameful that they sell it. Why talktalk have bought into it I will never understand. It has cut out more times in the short time I’ve had the misfortune to have been fobbed of with it than any other router I have had over 20 odd years. Absolute rubbish. Amazon needs to cut their losses and refund for a not fit for purpose product!

Summary:The objective worst router ever created

Example of idiocy 1 : Locking any access at all behind personal information

In order for your hardware to even work you need to create an account on a seperate device, sign away your privacy, give your name, email and phone number

Example of idiocy 2: Setting up internet, requires having existing access to the internet

This one is so inconceivably stupid it sounds like a poorly written family guy joke, You need internet access to log in to your eero account, meaning in order to set up your home internet, you need to have a device that has a different method of connecting to the internet, so you need internet access to set up internet access, the dumbest thing i've ever heard

Example of idiocy 3: One means of access

every router ever created can be accessed via any device on the network, through any browser, without internet access and all you need is the router admin password. Forcing you to log into a separate device with a separate means of internet access to configure your router is the most backwards, needlessly obtuse setup humanly possible, not to mention it means when, not if, when you have issues instead of being able to open a browser and run diagnostics on your side of things, you are forced to have a secondary source of internet to log in to one awful app on one specific device so that you can then awkwardly use a 5 inch screen to try and diagnose a separate device. You could pay me large sums of money and I would not be able to think of a dumber system than what eero subjects us to

Example of idiocy 4: Less equipped to handled internet and devices than any other router ever

It has one single ethernet port and the latest "best" most expensive one doesn't even have buttons, there were routers in the 90's made for the newly publicly available internet that were better equipped than this cheaply made rubbish. One port to provide internet to one wired aka stable connection to one device in 2024 when more people have individual access to the internet than have access to clean drinking water. Making a product so underequipped for the modern landscape would take conscious effort, meaning they knew this would be crap and still cheaped out in every possible way, saving literal pennies by omitting any realistic number of ports or buttons to restart the router instead of just having to yank the power cable out and the quick connect button available on every router made since the year 2000, allowing for a quick easy method to connect new wifi devices is also ommited.

Example of idiocy 5: Problems with internet? tough, you need internet to contact "support"

To nobodies surprise I had issues on swap day getting this set up, there is nothing for me to do on my end, all I am allowed to do is push next buttons on the worst app ever created and even then the app and the router are so pathetic they can't function and what happens when your internet service swaps to a new provider which is dependant on eero functioning to have internet access? you are presented a "contact support" button which opens a browser, so to try and trouble shoot problems accessing the internet, you need to have access to the internet. How? how is it humanly possible to make a modern process that is so simple every other router is a case of plug and play this moronic?

Summary:
- Modern expensive device requires having internet access to set up internet access-
- Modern, expensive, bug riddled device requires having internet access to troubleshoot no internet access
- Modern, expensive device is only accessible via one bug riddled, slow app on one small device
- Modern, expensive device requires using personal details just to have any access to it's settings
- Modern, expensive device goes from being largely inaccessible to 100% innaccesible when problems arise
- Modern, expensive device that can only be configured through one app, on one device, that has a seperate means of internet access

You can go to any website or shop that sells technology related items, pick literally any router and it will be objectively better than this plastic feacal matter. It will have the exact same basic function but can be accessed from any device without personal details, will have more ports supporting more devices, more buttons to control the router without needing some bullcrap app,will have an infinitely easier setup along with a much easier means of customising settings and unlike this eero crap, won't become a paperweight in the event of having connection issues and phone problems

Do I need to say anything else? Helen Keller and Stevie Wonder could program a better app and devise a less backwards way of managing things than this company has done/

Worse Router ever! Doesn’t connect to my TV and Chromecast device. Contacted eero but were useless and unable to resolve the issue.

I had this fitted by my fibre provider. If I stand next to it it delivers 350 of the 500 meg it says it has available. In the next room it drops to 80.... Do not buy this trash!

Dishonest. Sent me an email over the weekend giving me just one day to cancel my account or have it renewed for another year.

I stopped using eero a year ago and cancelled everything and somehow they’re still charging

This is the ABSOLUTE WORST customer service support of ALL TIME!!!
No one can speak English

Shocking service. Non responsive to several emails sent. A complaint has been made with my broadband provider regarding this. Definitely not fit for purpose

By far the worst customer service I’ve had the misfortune to deal with .
After 4 days with no broadband, no one can explain why .Although we are paid up to date , our account was cancelled in error , which I guess happens.
The lack of any technical support was frustrating and being passed from pillar to post around call centres in Asia was the straw that broke the camels back . I’ve gone back to BT .
Avoid - poor service backed up by useless customer service agents .
2 months in I’m still being charged, despite having no contract
We waited 2 months for a resolution , even this has been made unnecessarily difficult . I have since escalated our complaint via resolver and Ofcom