eero Opiniões 

Eero6 and eero6profor over 2 years.
Pros:
easy to install and supervise.
Cons:
Every day firmware update can't be turned off - no service at the time.
Limited number of settings.
1 port only in ap mode.
Internet traffic prioritised over home network connections.
QoS does not exist.
No direct website for management, settings reachable via app on phone (possible privacy breach!)

They have every mark not to become main routers for home.

I purchased without reading reviews. I was concerned after seeing the trust pilot score but to be fair so far only one blip so overall very happy as half the price of sky.

The eero store return policy sucks. So it takes a week to return the item then once they have it then it takes two weeks to get refunded. It’s just wrong that Amazon allows that. Thumbs down on this vender.

I'm surprised by the negative reviews. My experience with my Eeros and Eero support has been nothing but excellent. Had 5 units (big old house with a bit of land and outbuildings). Bought 3 second hand units and the previous owner had not unlocked them or provided the correct power supplies. I spoke with Ivo at customer support who helped me fixed the issue and also had 3 correct power supplies out free of charge! This was above and beyond what I was expecting. So 5 stars from me.

Eero router is terrible. My cameras and ps4 can't find it to connect, even when the router is used in the old 2.4 legacy mode. Had to buy a newer phone too.

Order process is terrible and I got charged an additional $160 by UPS.
I ordered an eero6 Pro from eero.com on their Canadian page. They charged me Canadian tax of $61 on the purchase.
I then got a notice from UPS saying that I had to pay $61 tax, plus almost $100 for UPS's brokerage fees.

So the shipment from Eero was supposed to be tax paid and shipping paid and I should have had nothing to pay on receipt. However, in order to get the package, I now have to pay an additional $160 on a purchase of $540.
This has nothing to do with tariffs, this is a screw up by eero. There customer support is a joke, they take notes and refer it to an internal department who you can't even talk to. Estimate to reply is 8 - 10 business days.
IF YOU LIVE OUTSIDE OF THE US - DON'T BUT FROM eero.com

Very bad experience, the wireless connections slow and customer/technical support is just asking to unplug and plug it back. I can do that. No help at all. Please don't buy this peace of s***.

I reached out to eero support regarding my Wi-Fi 7 router frequently falling back to Wi-Fi 6, which defeats the purpose of having a Wi-Fi 7-capable system. The response I received blamed “DFS strikes” due to possible nearby radar or airports, but the explanation lacked technical clarity and didn’t make much sense.

From the response, it became clear that the technical support team does not fully understand the distinction between Wi-Fi 7 features and how DFS operates. Wi-Fi 7 is a protocol standard — not just about channels — so attributing protocol downgrades solely to DFS interference seems inaccurate or at best, oversimplified.

I expected more in-depth technical knowledge and a better explanation for such a high-end product. If you’re a power user or expect detailed support, be aware that you may not get the clarity you’re looking for.

Lee.S provide good service

TERRIBLE, I test it and it says 115mbps but when i used my devices, its at 5! Mbps, its horrible! I have to use my hotspot now, I'm paying heaps for this so-called best internet, and it's garbage! DO NOT GET THIS

The router is fantastic. The App is at best abysmal. Rarely loads without rebooting the phone - after sending messages which after reboot prove to be of zero relevance!

I have had my eero 6+ since December 2024 and it is preforming as advertised. It has been reliable since installation. It's kicking goals. Yes I reckon eero is great value, no regrets.

Decided to upgrade my wi-fi to full fibre with Talk Talk using the Amazon eero. Big mistake! The system is flawed-as `it keeps dropping out` at least 10 times a day! i.e.no connection? Complained many times to Talk Talk-eventually sent a replacement: eero. But same problem! Talk Talk then sent an engineer- but after an hour investigating...the engineer decided the eero is not the best device to have! So there you have it!!! Do NOT have a Amazon eero. But, why does Talk Talk use a rubbish device? And `locks-in` the customer on a 18 month contract- that costs money `to get out of`` Be aware! You have been warned! Stay clear of the full fibre Talk Talk scam!

Absolutely appalling. Can barely connect to my WiFi without it shutting off. Cant even connect it to anything without it not being able to handle the load. Would not recommend eero AT ALL

The Eero is constantly requiring reboots, restarts and equipment resets. Speeds drop conistenly Television stalls, computer speeds drop by 70%. This happens ALL the time, at least once a week. REALLY annoying and disappointing. You have been warned.

Woefully disappointing experience. The installer has used the wrong size and type of Rawl plug for our wall and the box just falls off the wall. He also never told us that we would need to download an app to use the router, just gave us the password and left. The app is exceptionally counterintuitive and is definitely not user friendly. It gives conflicting information from one second to the next when trying to add either another user as an account admin or simply trying to add a device.
I would avoid eero at all cost if I were you.

If i could give it 0 stars i would. Junk router with inconsistent wifi. It's supposed to cover 2k ft. I have 1200 and it's performance is garbage. Going back to Netgear. At least they make quality products. Eero is junk.

I have been very disappointed with my eero. I have connectivity issues and when I call customer service, they continually try to blame my WiFi service provider. In reality my service provider can log into my system to see the problem is my eero router. Eero said they would send me a replacement. Still have not seen or heard anything from them. For the price of the product, I would expect better customer service from the company and better performance from the equipment.

🚨 Frustrating Experience with Eero Customer Support 🚨

I want to share my experience with Eero Plus and their customer service failure.

On September 30, 2024, I purchased an Eero Plus subscription for $99.99/year through Apple. Recently, I realized that the service I paid for is not active.

🔹 Proof Provided:
✅ Screenshots showing my active subscription.
✅ A screen recording proving that my account is correct but features remain locked.
✅ My Apple receipt confirming the subscription is paid through September 30, 2025.

When I contacted Eero Support, instead of fixing the issue, they told me to cancel my subscription and buy it again—essentially wasting the $100 I already paid! 🤯 They also suggested that I request a refund from Apple, but Apple doesn’t issue refunds this far back—nor should they! Eero was paid for this subscription, not Apple.

Then, they claimed the issue might be due to an “account deletion”—which never happened. The only thing I did was upgrade my router from an Eero 6e to an Eero 7 Max. Now, they’re telling me that my subscription doesn’t transfer to my new router? That makes no sense! Why should upgrading to their latest hardware mean I lose my paid service?

🚨 So, Eero is saying that if you upgrade your hardware, you might lose access to your PAID subscription and they won’t fix it.

This is completely unacceptable for a company owned by Amazon. At the very least, they should either:
✅ Activate the service I already paid for OR
✅ Issue a direct refund since I never received what I purchased.

This is a terrible way to treat loyal customers. If you’re considering Eero Plus, be aware that you could pay for a subscription and not receive it—and their support team won’t help you.

Hi
I was given an Eero router as part of an upgrade by Talk Talk.
Plugging in no problem.
Could not get the App to work.
Tried various ways for 3 weeks. No luck.
Decided to google Eero and eventually found a UK phone number and E mail address. Sent off an email describing the problem. No response.
Phoned the number and spoke to a very helpful young man who said he had read my email and he could help. We went through the process and everything worked. What a great response.
The core problem is that to make everything work you need a strong mobile signal probably 4G .
We have almost no phone signal near the router. So the set up was never going to work.
Its been around a month since we installed and the router seems to be working well.