ELTA Opiniões 

I have never seen a delivery service where you pay for tracking and it isn't updating it says the same thing for days (15 to be precise) I payed more than 20€ to get my package to Italy. To now have it lost and not knowing what's happening to it. Customer support is non existent just stay away from them.

Avoid. Possibly the worst in Europe. Just do not send anything to Greece. They only take good care of the big companies. Better to send it with a transfer company.

I mailed a package from the US to Greece. It arrived in Athens on 4/2/22. This is as far as I can track it. Its just sitting there. ELTA website is down and it can not be tracked. I am wondering are they holding the mail until Elta is back online. There communication is awful. They don’t answer emails or calls.

As everyone else. It is a shame this company still exists. They are not bothered by bad reviews since this is a government organization so their salaries is paid nevertheless! It is the reason Greece is still in this mess and will be for ages until a true bankruptcy occurs (no help from outsiders/ EU). Sending a parcel or a letter with ELTA demands lots of courage for the sender!

PS

Do not expect any help either from the Greek ombudsman for postal services (EETT). Same organizational plan, same principles.

Their website has been down for days so no tracking of packages is possible. Aren't we paying extra for the tracking? They are selling a service which they are not able to provide.

I am not able to track my shipment and I do not know where it is, the web site has been down for days...

They don’t respond to any email and the track system still isn’t working.

15/3 out for delivery. 24/3 δεν έφτασε ακόμη. Σε 9 μέρες πού στο καλό τρέχει το αυτοκίνητο?Έφτασε Μογγολία.
Θα μας πείτε εκεί στα ΕΛΤΑ τι κάνετε. Τις κουμπάρες παίζετε?

It is totally unacceptable that residents of a whole country can't ship a commercial package abroad, because the web labeling application is down and not working. Second time during a month this is happening, let me add that his time the web labeling app is down for 3 days in a row (19-20-21/3/2022).
Also, according to my opinion, it's about time the web labeling app includes an online payment option. Seems funny that we can create on our own the shipping label, print it and stick it to the package, but still have to wait extremely long queues at the ELTA stores to pay and finalise the transaction.

Hope these problems are solved soon..

I sent a birthday card to Greece which for some reason went through customs and was not delivered to the recipient's address but instead to an ELTA centre. When I contacted them, customer service said there was a £2.5 charge that needed to be paid and the recipient had to go there, pay and collect the birthday card. I explained that this was obviously a mistake, as I have sent letters to Greece before and this has never happened. Customer's service suggestion AND an employee of the ELTA centre where the letter was, suggested that it was the Mailman's fault and they could give me his mobile number if I wanted this to be fixed. Absolutely the worst service I have ever experienced!

They are incapable of delivering after 15.30 pm..! It would be funny if it wasn't so sad. Avoid.

Προς διοικητικό Συμβούλιο -----> Αναλάβατε το "τελευταίο μίλι" της ΑΜΑΖΟΝ και προσπαθείτε να κλείσετε και άλλες μεγάλες εταιρείες..... Με ΠΟΙΕΣ ΠΟΡΫΠΟΘΕΣΕΙΣ ????!!!! Δίχως προσωπικό ???? Χωρίς να έχετε αναλάβει εγξυγχρονισμό των υποκαταστημάτων σας ???? Δίχως τη παραμικρή ένδειξη οργάνωσης ??? Στα τηλέφωνα ΔΕΝ απαντάτε σχεδόν ποτέ.
20τηλέφωνα , ζήτημα είναι να απαντήσετε ΜΙΑ έστω φορά.
ΕΝΑΝ ΡΗΜΑΔΙ ΜΟΝΙΜΟ τηλεφωνητή ΔΕΝ μπορείτε να προσλάβετε στο εκάστοτε κατάστημα ???
Πρέπει ΟΛΟΙ οι υπάλληλοι σας να παίζουν ΟΛΟΥΣ τους ρόλους απο καθαρίστριες μέχρι εκφορτωτές και αμα λάχει σηκώνουμε και κάνα τηλέφωνο ??!!!
Δέματα απο AMAZON εδώ και 2 μήνες , παραμένουν στην (εκάστοτε κατα τόπους) αποθήκη επι 4-5 ημέρες .... Και μιλάμε για OFF Season !!!!! Ενάμιση μήνα ΜΕΤΑ τα Χριστούγεννα. Και θέλετε να βάζετε και τον όρο COURIER κάτω απο το όνομα σας ???? Λίγη ΝΤΡΟΠΗ δεν έχετε επάνω σας ??? Πάλι πάτε για ΑΡΠΑΧΤΗ ??? Επενδύστε τα γ@μημένα τα λεφτά απο τις νέες συμφωνίες στο εργατικό δυναμικό και στην αναβάθμιση των υποκαταστημάτων. ΣΤΑΜΑΤΗΣΤΕ επιτέλους να τα βάζετε στις τσέπες. Σε ΕΣΑΣ τη διοίκηση μιλάω. Ένα μπουρδέλο είσασταν , ένα μπουρδέλο παραμείνατε ακόμα και με πελάτες σαν το ΑΜΑΖΟΝ. ΑΛΛΑΞΤΕ συμπεριφορά και νοοτροπία γιατί θα σας πάρουν με τις πέτρες.

Don’t use didn’t even deliver important mail never responds to email. Luckily returned to sender.

the lowest allowed here. it is truly awful, nobody cares and the answer is 'that is how it is' a package from uk sitting in customs clearance for over a month. delivery from athens to igoumenitsa should not take longer than two days - yet still waiting. their website says item has been picked up for delivery in igoumenitsa to deliver in igoumenitsa. guess what - nothing. never send anything to greece using postal service. pay more and use a courier. altgoether it has been 7 weeks since the parcel arrived in greece and we still do not have it!!!!!!

I have been trying to get a reply from customer service by email and telephone about a tracked mail item that has been unloaded at Athens without further progress for 3 weeks.
The landline number given on their website does not exist according to a recorded message.
I have had no reply, ot even automatic acknowledgement, to 3 emails to their contact form.
Totally totally useless. Senior management should be ashamed

Been stuck in customs for three weeks now, I’ve been tracking it. Very frustrating knowing it’s in Greece, but doesn’t seem to be moving at all. I understand that we are in COVID times, but a little note on the tracking section saying that delivery may take longer, than what I’ve been told. I kinda wish I didn’t go with Royal Mail and ELTA now.

Royal Mail say I can claim on the 4th December as a lost parcel, which I wouldn’t want to do unless I know for sure it’s missing, or what’s going on.

There are no words to describe how poor the customer service and all the services are. I am disappointed.

One star because I can't give zero. They refuse to admit they stole my parcel and are saying it had been confiscated by customs which is a fake . Not honest, no credibility