It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Ver mais
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Leia as opiniões dos outros
Easy to arrange family membership online. I need a carer and rang English Heritage Customer Services to discuss arrangements. I got through almost immediately and spoke to Riannon, who was super-hel... Ver mais
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette alon... Ver mais
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Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... Ver mais
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Informações sobre a empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contacto
Reino Unido
- english-heritage.org.uk
4,7
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
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Great customer service from Chelsea
Great customer service from Chelsea. Helped me with what I needed to fix.
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Sarah, Thank you for your wonderful review! We are so pleased to hear that Chelsea was able to provide you with the assistance you needed. We truly appreciate your kind feedback.
When you need a little help
The Customer Service team are really helpful, we have been members for 4 years and couldn't remember which emails we had used for the Members area. The live chat option was the most effective way to help us with the query and the Agent was really helpful and efficient.
We now ready to plan our road trip for the summer holidays!
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Kathryn, Thank you for your review! We're so glad to hear that our customer service team was so helpful in assisting you with your query, especially through the live chat option. We're thrilled you're ready to plan your summer road trip!
Complaints ignored
We purchased a Joint Membership after a 'Hard sell' on site and having not received a Parking Pass we've enquired and enquired, with on-site people saying that they can't issue parking passes but all emails / Complaint Forms are totally ignored, which is totally frustrating and quite frankly a disgrace!
We are refusing to pay additional parking fees when we've paid £149!
We've had no such problems with the National Trust where you receive 2 passes.
How on earth you can have such an issue with an organisation such as this is beyond us!
2 de maio de 2026
Opinião espontânea
Resposta da English Heritage
Hi Richard, thank you for leaving a review. We're sorry that you've had trouble receiving your car stickers. Joint memberships should be issues with 1 sticker each. If you have filled in our complaints form, our customer experience team will get back to you as soon as possible. You are also welcome to email your complaint to customers@english-heritage.org.uk who can make sure this is passed onto the team.
Thank you again for letting us know your experience.
Saving our History
Looking after our Historic sites and making it easy for families to visit, explore and bring the past to life. Easy membership options and easy-going customer service
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Simon, Thank you for your wonderful review! We're so pleased to hear that you find it easy to visit our historic sites and are happy with our membership options. We appreciate your feedback!
Easy to access and quick communication…
Easy to access and quick communication of the sad death of my husband. All records amended and new card on the way. Could not ask more. Thank you.
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, thanks for your review. We are truly sorry for your loss and appreciate you taking the time to share your positive experience during such a difficult time. We are glad we could assist you efficiently.
Brilliant as always
Customer service was brilliant as always. Helped with my query quickly and efficiently. Would recommend
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mrs Gemma Reeves-Brookes, Thanks for your review! We're so pleased to hear that our customer service could help you quickly. We appreciate you sharing this positive experience!
Helpful Chat
Quick service via the chat and I received the reply I wanted
30 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mr Raymond Vice, thanks for your review! We're so glad to hear that our chat service was quick and that you received the reply you were looking for! We appreciate your feedback.
Quick response to replace my damaged…
Quick response to replace my damaged membership card and information given to allow access until card available.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mick, thanks for your review! We're so happy to hear we could quickly assist with your damaged membership card. Thank you for your kind words!
I was dealt with quickly and efficiently
I was dealt with quickly and efficiently
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a quick and efficient experience with us. We truly appreciate your feedback!
The assistant who helped with my query…
The assistant who helped with my query was excellent. It was an unusual query so she ensured that I knew what she was doing each step of the way whilst she looked into it. Great service.
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Phillip, Thank you for your wonderful review! We're so pleased to hear that our assistant provided such excellent service. We appreciate you sharing your experience.
The EH website gave easy access to live…
The EH website gave easy access to live chat. My query was dealt with efficiently, and sorted satisfactorily.
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Margaret, thanks for your review! We're glad to hear that our live chat provided easy access and that your query was handled efficiently. Thank you for your feedback!
Great and quick response
Great and quick response. Kind in communication. Good experience!!
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Ruben, Thanks for your review! We're so happy to hear that you had a good experience and received a quick and kind response. We appreciate your positive feedback!
I wanted to change our membership type…
I wanted to change our membership type and got to chat with Clare who was extremely helpful and polite. The issue was resolved in just a couple of minutes.
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Jorge, thanks for your review! We're so glad to hear that you had such a positive experience when changing your membership type. It's great to know that our team was able to assist you. We appreciate you sharing your feedback!
Great customer service
Really helpful and friendly customer service operator, able to quickly and politely deal with my query in a very satisfactory manner
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Susan, Thanks for your review! We're so happy to hear that our customer service was helpful and friendly. We appreciate you sharing this positive experience!
Slight problem quickly solved.
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Brian, thanks for your review. We're glad we could help!
Overseas Pass for UK Visitors - 9 and 16 day passes available
Living in Australia but enquired re our trip to UK in Sept 2026. We were interested in having an overseas pass to English Heritage sites and requested some advice re options. Within a couple of days we received the information we required. Very efficient, useful and courteous.
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Terry, Thank you for your wonderful review! We're so pleased to hear that we could provide you with the information you needed for your upcoming trip to the UK. We hope you have a fantastic time exploring the English Heritage sites!
Resposta da English Heritage
Hi there, thanks for your review! We're truly happy to hear that you found our information helpful and informative. We appreciate your feedback!
Prompt and courteous on-line help
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Peter, thanks for your review! We're so glad our online support was helpful and efficient for you. We appreciate your kind words!
Good customer service
Joya was very fast and solving the issue and provided information about parking on sites that i wasnt aware of. issue was resolved straight away. very pleased with the chat
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi David, Thanks for your review! We're so happy to hear that Joya was able to quickly resolve your issue and provide helpful information. We appreciate you sharing your experience with us!
Ella was very polite and helpful.
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Eileen, Thank you for your wonderful review! We are so pleased to hear that Ella was polite and helpful during your experience. We appreciate your kind words!
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