We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have been with English heritage for many years and visited some amazing places that I grew to love. Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services... Ver mais
Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and... Ver mais
It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contacto
Reino Unido
- english-heritage.org.uk
4,6
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick response to replace my damaged…
Quick response to replace my damaged membership card and information given to allow access until card available.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mick, thanks for your review! We're so happy to hear we could quickly assist with your damaged membership card. Thank you for your kind words!
I was dealt with quickly and efficiently
I was dealt with quickly and efficiently
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, Thank you for your wonderful review! We are so pleased to hear that you had such a quick and efficient experience with us. We truly appreciate your feedback!
The assistant who helped with my query…
The assistant who helped with my query was excellent. It was an unusual query so she ensured that I knew what she was doing each step of the way whilst she looked into it. Great service.
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Phillip, Thank you for your wonderful review! We're so pleased to hear that our assistant provided such excellent service. We appreciate you sharing your experience.
The EH website gave easy access to live…
The EH website gave easy access to live chat. My query was dealt with efficiently, and sorted satisfactorily.
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Margaret, thanks for your review! We're glad to hear that our live chat provided easy access and that your query was handled efficiently. Thank you for your feedback!
Great and quick response
Great and quick response. Kind in communication. Good experience!!
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Ruben, Thanks for your review! We're so happy to hear that you had a good experience and received a quick and kind response. We appreciate your positive feedback!
I wanted to change our membership type…
I wanted to change our membership type and got to chat with Clare who was extremely helpful and polite. The issue was resolved in just a couple of minutes.
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Jorge, thanks for your review! We're so glad to hear that you had such a positive experience when changing your membership type. It's great to know that our team was able to assist you. We appreciate you sharing your feedback!
Great customer service
Really helpful and friendly customer service operator, able to quickly and politely deal with my query in a very satisfactory manner
29 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Susan, Thanks for your review! We're so happy to hear that our customer service was helpful and friendly. We appreciate you sharing this positive experience!
Slight problem quickly solved.
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Brian, thanks for your review. We're glad we could help!
Resposta da English Heritage
Hi there, thanks for your review! We're truly happy to hear that you found our information helpful and informative. We appreciate your feedback!
Prompt and courteous on-line help
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Peter, thanks for your review! We're so glad our online support was helpful and efficient for you. We appreciate your kind words!
Good customer service
Joya was very fast and solving the issue and provided information about parking on sites that i wasnt aware of. issue was resolved straight away. very pleased with the chat
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi David, Thanks for your review! We're so happy to hear that Joya was able to quickly resolve your issue and provide helpful information. We appreciate you sharing your experience with us!
Ella was very polite and helpful.
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Eileen, Thank you for your wonderful review! We are so pleased to hear that Ella was polite and helpful during your experience. We appreciate your kind words!
I still cant get a 7 day pass
I still cant get a 7 day pass. I can't see which red button to press.
I phoned and spend 10 minuets on the phone only to get the same link. Which says to press the red button. Where is the red button???
28 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Miss Tucker, thank you for leaving a review. We're sorry that you are having issues online. So that we can help get this resolved, I have sent you a request for further information. I look forward to hearing from you.
great customer service to update our subscription
Our new membership cards came through, but we are now both pensioners, so the membership and price was wrong. I had a 'live chat' with Kemi, who quickly confirmed a few details, updated the system, arranged for new membership cards to be sent, and adjusted the membership fee.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Graham, thanks for your review! We're glad we could assist with updating your membership to reflect your current status. We appreciate you reaching out to us.
English Heritage is Greate
English Heritage is Greate, they answered my questions and supported my requests for help and support.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Alan, Thanks for your review! We are so pleased to hear that we were able to assist with your questions and provide the help you needed. We appreciate your kind words.
First class customer service
The query I raised was dealt with in a timely and professionally efficient manner. I could not have wished for better service. Thank you so much.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mike, Thanks for your review! We're so pleased to hear that your query was handled in such a timely manner. We truly appreciate your kind words and are delighted you had such a positive experience.
Very good service.
The phone was answered very quickly and my problem was solved efficiently, he was polite and well mannered.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Christine, Thanks for your review! We're so happy to hear that your problem was solved. We appreciate you sharing your positive experience!
Very easy to access help and the member…
Very easy to access help and the member of staff Vicki was very helpful and friendly . Very efficient
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Stephanie, Thanks for your review! We're so happy to hear that Vicki was helpful and friendly, and that you found our service easy to access.
Resposta da English Heritage
Hi Mr Paul Barrett, thanks for your review! It's great that you were happy with the service you received, thanks again for letting us know!
I spoke to Ella and she was polite and…
I spoke to Ella and she was polite and helpful.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Hannah, thanks for your review! We're so glad Ella could help you and appreciate you letting us know your experience.
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