We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have been with English heritage for many years and visited some amazing places that I grew to love. Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services... Ver mais
A empresa respondeu
Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and... Ver mais
A empresa respondeu
All’s well that ends well. But: As I mentioned earlier, on the annual renewal letter, the specified contact email address's did not work AND the second option given also did not function.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contacto
Reino Unido
- english-heritage.org.uk
4,6
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good service.
The phone was answered very quickly and my problem was solved efficiently, he was polite and well mannered.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Christine, Thanks for your review! We're so happy to hear that your problem was solved. We appreciate you sharing your positive experience!
Very easy to access help and the member…
Very easy to access help and the member of staff Vicki was very helpful and friendly . Very efficient
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Stephanie, Thanks for your review! We're so happy to hear that Vicki was helpful and friendly, and that you found our service easy to access.
Resposta da English Heritage
Hi Mr Paul Barrett, thanks for your review! It's great that you were happy with the service you received, thanks again for letting us know!
I spoke to Ella and she was polite and…
I spoke to Ella and she was polite and helpful.
27 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Hannah, thanks for your review! We're so glad Ella could help you and appreciate you letting us know your experience.
Easy to live chat to an Agent
25 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Ms Mary Laxton, thanks for your review! We're glad our live chat made things easy for you. We appreciate your feedback.
We had a last minute issue with our…
We had a last minute issue with our Stonehenge tour reservation for our upcoming trip to Great Britain. Many thanks to Ella from the Heritage team, who was very patient and attentive. She communicated clearly to ensure the problem was resolved to our complete satisfaction. Highly recommend!
23 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Natalie, thanks for your review! We're so glad to hear that Ella was able to assist you effectively with your last-minute reservation issue. It's wonderful to know that everything was resolved to your satisfaction for your upcoming trip!
Much easier using the chat than trying…
Much easier using the chat than trying to fight with the website portals.
24 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Carol, thanks for your review! We're glad we could help you using our live chat. Thanks for letting us know your experience.
Questions sorted via live chat in just…
Questions sorted via live chat in just 1 min. No waiting time, very straightforward and helpful
24 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Dear Mr Leung, Thanks for your review! We're so pleased to hear that your questions were sorted quickly and that you found our live chat service helpful.
Customer service is excellent
Customer service is excellent in relation to membership queries and guidance.
23 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Nicola, Thanks for your review! We're so happy to hear that you found our customer service excellent and you got the help you needed.
Quick response to query
My query was answered quickly and efficiently.
23 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Val, Thank you for your review! We are so happy to hear that your query was answered quickly. We appreciate your feedback!
Quick easy and dealt with professionally
23 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi kpbt, thanks for your review! We're pleased to hear that your experience with us was quick and easy. Thank you for your feedback!
Prompt response to my request
Consideration was made to the fact that we were unable to keep our membership due to ill health. My emails were responded to very quickly and very politely. I was extremely impressed with the professional way that my request was handled.
23 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mrs Susan Gibbs, Thank you for your kind review. We're pleased to know that your request was handled professionally and efficiently.
Very positive and prompt response
I made a request by email to English Heritage and received a reply very quickly and promptly.
22 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Steve, thanks for your review! It's great to hear that we were able to help you and appreciate you letting us know your experience.
Resposta da English Heritage
Hi Geoff, thanks for your review! We're glad our live chat provided the help you needed, thanks again for letting us know.
Very easy to resolve my query…
Very easy to resolve my query and udate membership. your rep was polite and helpful. customer service as it should be.
21 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Brian, Thanks for your review! We're so happy to hear that resolving your query and updating your membership was easy. We appreciate you sharing your experience!
Fast and efficient customer service.
22 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Rochelle, thanks for your review! We're very glad we could help you and appreciate you letting us know your experience.
Resposta da English Heritage
Hi there, thanks for your kind review! We are so pleased to hear that you found our advice helpful and friendly. We truly appreciate your feedback.
Quick fix of my ticket date
Quick fix of my ticket date
Tks for Quick support
21 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Renaud, thanks for your review! We're very happy to hear we could help you with your query.
Taking out membership but then…
Taking out membership but then immediately changing address caused problems. However, one phone call and the response was instantly friendly and helpful, resolving everything quickly. instantly
1 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Nick, thanks for your review! We're glad our team could quickly resolve the address change issue for you. We appreciate you sharing your experience with our support.
French Translation
I asked a question by email regarding the possible availability of a French translation to the information available. This was answered promptly and I am pleased to say there is one. I can't see how anyone could have done more.
21 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi David, thanks for your review! We are so pleased to hear that our response regarding the French translation was helpful and met your expectations. We appreciate you taking the time to share your experience with us!
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