I bought an Engine Pro 3.0 Boost last month. The bike is good, comfortable and powerful despite being UK legal. A week after purchase the IoT device failed and stopped reporting the bike's location... Ver mais
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I ordered my first e-bike (Engwe L20 3.0 Pro) through the Engwe site 4 months ago and I've been very happy with my decision ever since. The delivery to the UK was no problem. I've had good communicati... Ver mais
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Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
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Excelente experiencia con la atención al cliente, muy atentos y rápidos en resolver la petición que les pedí. Gracias. Los recomiendo para comprar y también para gestionar cualquier documento.
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4,5
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A SHOUT OUT to Tracy!!!!
After placing a previous review shortly after purchasing an Engwe E26 ebike, I feel I am compelled to write another positive review.
I had a issue with the front headlight on my E26. The Light came on as soon as the bike was powered up, but noticed it was only partially illuminated as you can appreciate it, only owning the bike less than 3 months I was dissapointed.
However, I contacted Engwe and had a response from a lady called "Tracy" within 24 hours who sent me a new replacement front light under warranty, where it arrived 7 days later. Sadly, as I suspected this didn't resolve the problem.
I contacted Tracy at Engwe again, where said she would forward out a new Controller, which arrived within 10 days and after fitting it, i was relieved it had resolved headlight issue.
I must be honest, I was very dubious about ordering a Chinese ebike and more so dealing with their customer services if an issue should happen. However, my concerns were soon laid to rest, as Engwe were absolutely FANTASTIC and would especially like to praise Tracy for her help and guidance on my issue.
If ANYONE is thinking of purchasing a Chinese brand of Ebike, look no further than ENGWE.
Brilliant, brilliant,brilliant!
Ps and yes, this is a genuine review!
2 de dezembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for taking the time to share such a detailed and heartfelt review!
We’re truly delighted to hear that your Engwe E26 is now working perfectly and that the issue was ultimately resolved. Your patience and trust throughout the process mean a lot to us.
A special thank you for your kind words about Tracy — she is indeed dedicated to giving every customer the best support possible, and your recognition will absolutely make her day!
We understand your initial concerns about purchasing an e-bike from overseas, and we’re very glad that our service and follow-up have helped build your confidence in ENGWE. Providing reliable products and responsive support is always our top priority.
Thank you once again for choosing ENGWE and for recommending us so strongly.
We wish you many safe, smooth, and enjoyable rides ahead!
Warm regards,
Excellent company
Excellent company. Quality product and great service. I bought a bicycle that was my best purchase this year. It arrived with a scratched rear fender, I requested an exchange by email and the team was super helpful and sent me the replacement ahead of schedule.
15 de novembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your new bike has been your best purchase this year. It’s great to know you’re enjoying the quality and performance.
We also appreciate your patience regarding the scratched rear fender. Our team is always committed to resolving any issues quickly, and we’re glad the replacement arrived ahead of schedule.
Thank you again for choosing ENGWE and for taking the time to share your experience.
Wishing you many enjoyable rides ahead!
Warm regards,
I can’t explain how happy I am with the…
I can’t explain how happy I am with the service provided by the Engwe support team. Over the past few days, I was really stressed because the headlight on my e-bike wasn’t working. I informed the service team just once, and within a few days they sent me a brand-new light. Seriously, this is amazing and very helpful service.
From my side, it’s definitely 5 out of 5. Even when I bought my Engwe M20, they sent me a very nice gift pack filled with a jacket, a cap, and lots of other great items.
Thank you once again!
😊😊😊😊😊😊😊
16 de novembro de 2025
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Resposta da Engwe Bikes Uk
Thank you for your amazing review!
We’re really happy to hear that our team could help you so quickly and make the whole situation stress-free. It’s great to know the replacement light and the gift pack with your M20 made your experience even better.
Your support means everything to us — thank you again! 😊
Great bike Great support and after sales service
Great bike but I had a couple of problems. Their after sales is excellent they help walked me through steps to test certain components and sent them out. Great service
5 de maio de 2025
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Resposta da Engwe Bikes Uk
Dear customer,
Thank you so much for your kind review! We’re glad to hear that you’re enjoying your bike and that our after-sales team could assist you effectively.
We’re happy we could help you diagnose the issues and get the necessary components sent out promptly. Your satisfaction means a lot to us, and feedback like yours encourages our team to keep delivering great service.
Enjoy your rides, and feel free to reach out anytime you need support. Thank you for choosing Engwe!
I really loved how they deal with me
I really loved how they deal with me. They were quick. They were accurate and if I had any questions or concerns along the way, they made sure I understood the process in my product came quick. I was extremely happy with the service I received. I would recommend this place for anyone very good people right here.
30 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear customer,
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had such a smooth and positive experience with our team.
It’s great to know that our quick and accurate support, clear communication, and efficient process made everything easy for you. Your satisfaction means a lot to us, and your recommendation is greatly appreciated.
We’re here anytime you need assistance. Thank you again for choosing Engwe!
Awesome Customer Service
Well they have been very helpful so far and have gone above and beyond what I would consider required help. They are very accepting of my idea to travel the length of the UK (GREAT BRITAIN) to see my relatives on their wonderful E-Bike, I would highly recommend them purely on customer service skills alone and considering I have the certificate they more then pass on that one, and at no point have they tried to oversell the product they listen and just try to be helpful which I must say I have not seen in others for over 10 years. Their Great I look forward to dealing with them for upgrades in the coming decade...
12 de novembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your amazing review!
We’re truly grateful for your kind words and thrilled to hear that you’ve had such a positive experience with our customer service. It’s wonderful to know that our team’s support and honesty have made a difference for you—we always aim to listen, understand, and help without any pressure.
Your plan to travel the length of the UK on the E-Bike sounds incredible, and we’re honored to be part of your journey. We’ll be here whenever you need upgrades, advice, or support in the future.
Thank you again for your trust and recommendation. We look forward to assisting you for many years to come!
We lost the mat on the mobility scooter…
We lost the mat on the mobility scooter while traveling and needed a new one. We were so glad to be able to get it replaced and it came within a couple weeks. thank you so much for helping us. It's great to cover batteries when weather is bad and keep dust out.
14 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful review!
We’re really glad we could help you replace the mat for your mobility scooter. It’s great to hear that it arrived smoothly and is keeping your batteries protected from bad weather and dust.
If you ever need anything else, please feel free to reach out—we’re always happy to help!
Services and delivery of Ebike Engwe Pro 2.0
I purchased a Ebike Engwe Pro 2.0. It's been over 1 year. It's Awesome 👌. During my journey, the battery was broken down a month ago, I was worried. Luckily, My friend to collect me up and brought back my bike to home. In the next day, I contacted the Engwe Service, they are very helpful to give me the best solution in my case. I was satisfied. I ordered a new battery and The delivery are good, on time. Thank them a lot
11 de novembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for sharing your experience and for being part of the Engwe family! 💛
We’re delighted to hear that your Engwe Engine Pro 2.0 has served you well over the past year and that our service team could assist you quickly when your battery issue occurred.
Your satisfaction and continued trust mean a lot to us. We always strive to provide reliable products, fast delivery, and helpful support — and we’re so glad we could meet your expectations.
Wishing you many more enjoyable rides ahead! 🚴♂️⚡
Thank you again for your kind words and recommendation.
Warm regards,
Ive had my engine x for just over a…
Ive had my engine x for just over a year now and I love the bike. I needed a new controller and contacted Engwe and the very kind and helpful team got me a replacement.
I honestly can't thank them enough im so glad to have my bike working just like it did when i got it. Thanks Engwe
10 de novembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your Engine X and that our team could help you get back on the road quickly.
Your satisfaction means a lot to us, and it’s wonderful to know your bike is running perfectly again. We truly appreciate your trust and support — wishing you many more smooth and enjoyable rides! 🚴♂️
Best regards,
The ENGWE Team
I had some battery issues with my bike
I had some battery issues with my bike, but the support team was really helpful. They replaced it in just one week, and I’m so grateful!
13 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your kind feedback! 😊
We’re delighted to hear that our support team was able to assist you quickly and that your issue was resolved to your satisfaction. Your positive experience means a lot to us — we truly appreciate your trust in ENGWE!
Wishing you many smooth and enjoyable rides ahead! 🚴♂️💨
Kind regards,
ENGWE Team
I recently purchased a p20 engwe bike
I recently purchased a p20 engwe bike. I had a problem with my torque sensor/ bottom bracket. I contacted engwe and they were fast and friendly to help me get my bike fixed. Im very happy with the customer service and I also own the l20 which a awsome bike. 2 great bike I own from engwe :)
10 de outubro de 2025
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Resposta da Engwe Bikes Uk
We really appreciate your kind words! 😊
We're so glad our support team could assist you with your P20, and it’s awesome to hear you’re also loving your L20. Thanks for trusting Engwe — enjoy every ride on your two amazing bikes!
Superior Craftsmanship, Mountain-Ready Power, and World-Class Support!
I am writing this review after receiving what I can only describe as brilliant customer support from the Engwe team regarding my Engine Pro 2.0.
I experienced an unforeseen issue with the motor early on, but the Engwe support team immediately stepped in and handled it with exceptional professionalism and speed. They were prompt, deeply reassuring, and resolved the problem by providing a replacement motor that is now installed and running perfectly. Their willingness to stand by their product and offer such superb guidance made all the difference—they are truly world-class.
Beyond the fantastic support, the performance and build quality of this bike are outstanding:
Robust Durability: As a 17-stone rider, I can confirm the superior craftsmanship and durability. The bike is capable of handling heavy use without complaint.
Mountain Master: I frequently use the bike for demanding, long-range rides up mountains. The Engine Pro 2.0 performs incredibly even when using all levels of PAS for extended periods.
Hauling Power: The bike’s strength shines when hauling gear. I often carry a significant load on the rear rack using my Engwe rear trunk bag and panniers, and the bike handles the weight and terrain flawlessly.
I am genuinely glad I chose Engwe over other options on the market. They deliver on both performance and customer care. Thank you, Engwe, for a truly excellent product and exceptional service!
31 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your incredible review! 🌟
We’re truly honored to read such detailed feedback about your experience with the Engine Pro 2.0 and our support team. Knowing that our quick response and guidance helped get you back on the road means the world to us.
We’re equally thrilled that you’re enjoying the strength, craftsmanship, and mountain-ready performance of your bike — exactly what the Engine Pro 2.0 was built for. Your trust and recognition inspire us to keep pushing for excellence in both product quality and customer care.
Thank you again for choosing ENGWE and for being part of our riding community. Wishing you many more powerful and enjoyable adventures ahead! 🚴♂️💨
I have bought E26 bike from ENGWE
I have bought E26 bike from ENGWE. The bike is super and everybody looks at it wherever I go with it. Recently, I met an accident with this bike and the company has supplied the damaged parts of the bike for free of cost. Thanks for their support.
31 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your kind words! We’re really glad to hear that you’re enjoying your E26 and that it turns heads wherever you go. We’re also happy our team could help you quickly with the replacement parts after your accident — your safety and satisfaction mean a lot to us.
Ride safely and enjoy every journey with your ENGWE! 🚴♂️✨
Excellent service
Excellent service, I sorted few things about my Engwe E 26, friendly team, always chatting and very helpful.
31 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your kind words! We’re really glad to hear that our team was able to help you sort everything out with your Engwe E26. Providing friendly and helpful service is something we take great pride in, and your positive feedback truly means a lot to us.
We hope you continue to enjoy every ride on your E26, and please don’t hesitate to reach out anytime you need assistance — we’re always happy to help!
Warm regards,
Ordering parts is difficult……
Have purchased two bikes from Engwe now and so far am very happy with them. Customer service is good and are very quick to respond. My only complaint is that I needed to order a new parking kick stand for one of the bikes and it took over ten emails between us to actually get one ordered. Surely this is something that could be bettered?
30 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Ryan Hair
Thank you so much for your continued trust and for being a returning customer since 2023 — it truly means a lot to us. We’re very happy to hear that you’ve been satisfied with your bikes and our customer service overall. At the same time, we’re sorry to learn that ordering your replacement kickstand felt like a complicated process, and we completely understand your frustration.
As Rainna explained, each e-bike model has many different accessories, and not all of them are universally compatible. To avoid confusion or incorrect purchases that could lead to dissatisfaction, we haven’t published direct purchase links for every part. Instead, we confirm compatibility with customers individually before finalizing an order.
For accessories without a direct purchase link, we currently process payments via PayPal only, which is why Rainna reminded you to share your payment details once completed — this helps us verify receipt and arrange shipment accurately. Because our support team handles a high volume of messages each day, it may sometimes take a bit longer to follow up on every detail, though we always aim to assist as efficiently as possible.
We sincerely appreciate your patience and understanding. As a valued returning customer, your satisfaction is very important to us, and we’ll continue working to make our parts ordering process smoother in the future.
Warm regards,
Customer service fantastic,very helpful…
Customer service fantastic,very helpful with a few issues I had with bike
24 de outubro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you so much for your kind words! 🌟
We’re delighted to hear that our customer service team was able to help you resolve the issues with your bike. Your satisfaction means a lot to us, and we’ll continue working hard to provide you with the best possible support and riding experience. 🚴♂️💨
Best regards,
Resposta da Engwe Bikes Uk
Thank you so much for your kind feedback! 🌟
We’re delighted to know that you are satisfied with both the quality and our service.
Your support means a lot to us, and we look forward to serving you again in the future!
Best regards,
I have an engwe engine pro I've had it…
I have an engwe engine pro I've had it for 18 months now and I ride almost everyday, I've done over 3,500 miles on it and I have had 0 issues, the only thing I've had to change is the break pads and chain through wear ,these bike are so tough and are capable of flying over any terrain, I've put this bike through its paces i can tell you and it's unbelievably solid ,this company is highly recommended and they obviously no what they are doing when it comes to building solid and very reliable bikes, I've also added heavier tyres to this bike and I am still getting over 30 miles on one charge after covering over 3,500 miles on it ,I also want to add that a few days ago I emailed engwe to ask a question and they were very quick on responding and they were quick on finding the information that I needed, they are a great company that builds great ebikes that are an absolute joy to ride 💯👌
27 de setembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you so much for your amazing feedback! We’re truly thrilled to hear that your Engwe Engine Pro has been serving you so well over the past 18 months, and that you’ve already covered more than 3,500 miles with such a great experience.
It’s wonderful to know that apart from regular wear-and-tear parts like brake pads and the chain, your bike has been solid and reliable across all kinds of terrain. We’re also happy to hear that even with heavier tires, you’re still achieving excellent mileage per charge—that’s fantastic!
We’re equally glad our customer service team was able to respond quickly and provide the information you needed. Your trust and recommendation mean a lot to us, and we’re so proud to know your Engwe bike continues to bring you joy on every ride.
Wishing you many more safe and enjoyable miles ahead! 🚴♂️✨
Best regards,
E26.
What can I say....
Well, when I ordered the bike (E26) there was a stock issue, there was a bit of a wait for it to be delivered, I contacted their customer service and got an immediate response to my email explaining the situation and that they would inform me when the item was to be shipped. I did however become a bit frustrated with the delay and I made my frustration known to Engwe. There customer service was fantastic, they apologized for the delay and immediately offered a package of extras as a way of an apology/compensation, when I had to brass neck to ask for a better package they immediately agreed. The bike arrived and was simple to assemble, clear instructions and with all the tools needed. The agreement was that once I received the bike, I inform them and then they would send out the extras, they arrived within a few days. I love the bike, the extras make it (in my opinion) their customer service is superb, with pretty much immediate response, and it is definitely a company that I will be recommending to anyone that asks, and some have asked, and I get questions about the bike on a regular basis, it is a beast of a thing, but I love it. This is a genuine review, I have not been promoted or paid for this positive feedback, I can share email feedback if needed.
Fantastic Engwe, thanks.
David.
17 de setembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Dear David,
Thank you so much for your fantastic and genuine review! We truly appreciate your patience during the stock delay and are glad to hear that our customer service team was able to support you and provide a satisfactory solution.
It’s wonderful to know that you’re enjoying your Engwe E26, and that the assembly process was smooth and straightforward. We’re also delighted that the extras added even more value to your experience.
Your kind words and recommendation mean a lot to us. It makes us proud to know that your bike has already been turning heads and sparking interest from others—that’s exactly the excitement we hope our bikes bring!
Thank you once again for your trust and support. We wish you many more joyful rides with your E26! 🚴♂️✨
Best regards,
I was a bit apprehensive at first
I was a bit apprehensive at first, as I was buying from an unknown company with no local dealer available.
But how wrong I was. They couldn't have been more helpful if they tried. If this one ever needs replacing(which I doubt as it's so well made), I would definitely buy from them again.
25 de setembro de 2025
Opinião espontânea
Resposta da Engwe Bikes Uk
Thank you for trusting us despite your initial concerns! 🌟 We’re so glad to hear that your experience has exceeded expectations and that you’re happy with the quality of your bike. Your confidence means a lot to us, and we’ll be here for you whenever you need us. Enjoy every ride! 🚴⚡
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