I bought the ENGWE Engine Pro 2.0 mostly out of curiosity. I had no previous experience with e-bikes, but the foldable design and specs caught my attention. The bike exceeded my expectations. The... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I bought the ENGWE Engine Pro 2.0 mostly out of curiosity. I had no previous experience with e-bikes, but the foldable design and specs caught my attention. The bike exceeded my expectations. The... Ver mais
A empresa respondeu
J'ai du contacter le support technique pour un bruit dans le moteur et en envoyant une petite vidéo ils ont compris immédiatement d'ou venait le problème et m'ont envoyé un moteur neuf, je l'ai rempla... Ver mais
A empresa respondeu
Awesome customer service. I had to replace a faulty controller and Engwe didn't hesitate to provide it within a few days. They are very cooperative and respond quite quickly. The bikes are good for th... Ver mais
A empresa respondeu
Bonjour je suis ravis j ai été tres vite pris en charge par une personne du service apres vente qui m a magnifiquement orienté dans le choix des pieces qu il me fallait pour réparer mon moteur et mon... Ver mais
A empresa respondeu
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Service client vraiment excellent. Vélo ultra confortable, un plaisir de pédaler. Entreprise serieuse, merci.

Resposta da Engwe Bikes
Bonjour je suis ravis j ai été tres vite pris en charge par une personne du service apres vente qui m a magnifiquement orienté dans le choix des pieces qu il me fallait pour réparer mon moteur et mon cable de mon engine ep2 pro. Tout est rapidement arrivé en France avec suivi de colis en direct et trés bien emballé!!! Je recommande vraiment et vous remercie beaucoup

Resposta da Engwe Bikes
The support was very quick and attentive in resolving my problem in the best way for me.

Resposta da Engwe Bikes
I’ve got a very nice E-bike from Engwe and it’s great for that price. Very nice and smooth customer support as well. My screen burnt out and they sent new one as fast as possible.

Resposta da Engwe Bikes
Esperienza positiva sono contento dell’acquisto della mia e-bike ENGWE 3.0 pro boost affrontato qualsiasi salita senza problemi.

Resposta da Engwe Bikes
Helpful and friendly customer service. They even helped me track my shipment step by step. Recommended!

Resposta da Engwe Bikes
ENGWE support is truly excellent. Inquiries are resolved quickly and reliably. I especially appreciated that they even followed up after shipping replacement parts to ensure everything had arrived and was working. That's exemplary. Thank you so much!

Resposta da Engwe Bikes
Super vélo électrique, fonctionne très bien et conforme aux descriptions.
Je mesure 185 cm pour 70kg et je me sens super à l’aise dessus, conseiller à tout utilisateur sur tous terrains.

Resposta da Engwe Bikes
Szybka reakcja na interwencję właściwa diagnoza awarii przesyłka z nowym wyświetlaczem dotarła do domu b.profesjonalnie zabezpieczona.szkoda tylko że czas dostawy to 2 tygodnie fajny film instruktażowy montaż wykonałem sam nie musiałem korzystać z profesjonalnego serwisu

Resposta da Engwe Bikes
Excellent brand and companie 👌
I bought a M1 bike of their this year, and i'm really happy about it, the bike is great & stylish, got solid construction and the delivery was fast and good.
Then i've got an issue due to a shock caused by a fall: the customer service was especially fantastic and helpfull (special thanks to Lily!🏆), very nice and patient to help me to find the issue, with fast responses and very professional handling of the problem.
For sure a solid 5⭐, trustfull and reliable brand!

Resposta da Engwe Bikes
I’m very satisfied with Engwe. Their team was professional, responsive, and genuinely helpful throughout the process. As a nice surprise, they even included a small gift, which I really appreciated. Great customer service and a brand I’d definitely recommend

Resposta da Engwe Bikes
Bardzo profesjonalna obsługa ! ;)
Rower jest sprawny, porządny i elegancki sprzęt ! Dziękuję ! ☺️

Resposta da Engwe Bikes
I had a small issue with a battery accessory, and the support team responded quickly, sent replacement parts and even offered compensation.
Very professional and reactive service. I appreciate it.
Thank you Engwe!
— David

Resposta da Engwe Bikes
Der Support bemüht sich, schnellstmöglich und bestmöglich zu helfen. Das Preis-Leistungs-Verhältnis von Engwe ist hervorragend. Ich persönlich habe bereits viel Lob für mein Fahrrad erhalten, sowohl bezüglich des Aussehens als auch der Ausstattung.

Resposta da Engwe Bikes
I have had 4 engwe bikes in total and I'm definitely going to have more in the future. Beautiful, reliable and affordable bikes! Even if you face the slightest problem engwe support is going to take care of everything.

Resposta da Engwe Bikes
Erittäin hyvä asiakaspalvelu. Asiat hoituivat nopeasti ja joustavasti. Pyöräni on todella hyvä! Kiitos!

Resposta da Engwe Bikes
Great e-bike . Bought engwe EP 2 pro one a half years and already drove more than 12k km. I had no critical problems with it, I used it for everyday commuting to work. It rides great on both regular roads and dirt roads( which Google Maps often likes to slip up) tested. I think it's a great choice if you want to get a bike for everyday use.
They also have excellent support, quickly responding and resolving any issues.
I can advise you to buy bikes with them.

Resposta da Engwe Bikes
mon 2eme vélo engwe , après un engine pro, j ai reçu un engwe pro 2.
je vois les efforts réalisés pour proposer des vélos parfaits.
j adore le look et le confort, une impression de solidité
j avais fait plus de 8000km avec mon engine pro.
le vélo a été livré super bien emballé par FedEx, je pensais le reçevoir en plus de 15 jours et je l ai reçu 5 jours après !!😀
pour moi ce qui fait la différence c est le service après vente, ils sont adorables et compétents, vous répondent sous 24 et à chaque fois réponse qui me satisfait.
bref super content et n' hésitez pas.

Resposta da Engwe Bikes
Acquistate due engwe l20 3.0 pro e entrambe fantastiche su una ho avuto un problema prontamente risolto dall'assistenza che mi ha inviato un pezzo di ricambio e relativo video di montaggio

Resposta da Engwe Bikes
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