Epic Cycles Opiniões 89

Website says EUC comes with “off road” tire. They sent one with a street tire and refuse to just send me the off road tire.

The website indicated the EUC was “in stock” but it took several weeks.

The last bit of frustration is that the EUC I purchased has several updates that were supposed to be done months before I purchased mine but they sent me the old first batch with NO up grades.

Staff could not find correct part.
Website indicates 29 in stock. Staff say none in stock. Which is it?
Sad that a 5 year old bike is so obsolete that parts cannot be found. Really sad I paid over $2500 for something that is now not useable.
Sad that I have to turn to Amazon.
Stunningly strange that parent company (USA) has parts - won't ship to me and Epic says they can't get them.
What makes me really happy is that in needing to replace the bike I did not buy from Epic and I did not buy the "Premium" brand of e-bike.

Such a great buying experience from Epic Cycle. They followed up and gave good tracking info as well.

Excellent price for the Tires. Delivery was fast and directly to my door and was able to get advice from the Local store here in Ottawa.

I contacted them on a long weekend not expecting a reply for a few days. They responded a few hours later and told me the info i asked about. I placed an order and received very fast. Definitely would recommend and will purchase from them again.
Great customer service.

Just fantastic even helped me over Instagram to set up my controller

Tire came defective, not a single piece of literature on the bike, stale response time from epic cycles! And shipping was a joke. The bike sat 2 hours away for 4/5 days.

Company fixed an issue I had with a package and made it easy for me,

Ordered a wheel that you said was for the model we had. It arrived and is about 2 inches to small in diameter. Your solution is to just use the new hub and re-spoke the old rim. or send it back with our postage cost and a restock fee.

Nice !
Contact with seller was very great
Short shipping
And the pacakge was nicely done !

Great product

received wrong item, no response to emails, called, still no response???

Product as expected
Good price

Everything was positive and helpful however it took 4 days from point of sale to initiate the shipping process. I did appreciate the phone call to confirm my credit card order however I feel this could have all been accomplished in 24 - 48hrs. I would still use you in the future as I appreciate the integrity.

After a long wait, Epic Cycles finally received the Ultra Bee HP. They promptly got the shipping in order and sent my Ultra Bee to Western Canada. The bike is awesome!!
It has a ton of power and the stock suspension is better then I anticipated. I've upgraded the pegs and suspension triangle with Warp 9 products. (adjustable pegs, needle bearing upgrade with triangle) Thanks to everyone at Epic who assisted me with the order and shipping process.

Very good service and pricing

Incomplete order.

Headlight for Magnum Metro - I enquired about a replacement; you had one in stock; I ordered it; you shipped it; I received it; it works. What’s not to like?