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Bought 2 sofas on the 1st June from them - No sofas delivered - Never had an email since, nothing, emails are bouncing back - no website anymore or way to contact them - basically robbed us blind as I have just been a post on Facebook from a member of staff that they went into administration on the 7th June - 6 days after -

Can someone post the manufacturers number please.

Hi Paul
Do you have the manufacturer phone number ??

Thank you

we ordered sofa in April and were told 7 week delivery. When I phoned the company at six weeks they said it was due in the next week. No phone call so called in to shop to find they had gone into administration the previous day. We are now being told by the manufacturer that we can still have the sofa at a reduced price! Too late we have already brought one from Oak Furnitureland and received it within five days!

My mum ordered a sofa in the new year sales...but had trouble getting things in her house due to narrow front door frames...Basildon branch arranged a delivery where they basically took the sofa apart and rebuilt it in her lounge! Took about 3 hours but staff at branch (Paris) and delivery chap could not have been nicer. Sofa so comfy she falls asleep whenever she sits down on it is the only trouble...! It was very good value we thought...looks like they should have charged more perhaps they would still be open...such a shame...great sofas and lovely company when we dealt with them.

I waited 10 weeks and lost my deposit. Recieved a call saying there would be a 2 week delay. We gave away old sofas and now were left with nothing. Just shocking

Got phone call four weeks ago saying delay in my order by week so will be hear monday 11th call up to find the phone line dead and gone into administration!! Discusting a company can do this why not just tell me this weeks ago i could have canclled and gone else where 😪 i could actully cry waiting all this time thank fab sofa not so FAB after all

The worst experience ever have been left high and dry no furniture . from start to receivership fiasco a bunch of cowboys .
was firstly miss sold products add on's like fabric protection gliders never told they were at a cost , then to get a call on wed 6th june to say your sofa will arrive on thu 7 th i gave my old sofa to charity , and on the 7th waited and waited and waited after 4 hours i gave them a call line dead looked at website in receivership .
pure con from start to finish thank you paisley FABB SOFAS

I would like to leave a review about Fabb Sofas (Southampton Store) and the great service received all round, but in particular my thanks to Alastair, the Upholsterer for delivering first class customer service for a small repair job on our leather sofa. He is an excellent upholsterer and knows his stuff and he takes pride in his work, as shown in the end result. Top marks to Alastair in my opinion 👍🏻

Brilliant service from the delivery guys peter and Darren .couldnt do enough for you.very pleasant Thankyou very much .

The staff in the Preston branch were very helpful - not pushy - and made us cups of tea. Josh and Sam measured, helped and gave advice. The delivery drivers Peter and Darren rang to advise when they would be with me - very punctual. They brought everything in, set it up and showed me the leather care kit. Even offered to move existing furniture downstairs to another room. Would highly recommend and would not hesitate to use again! Very pleasant shopping experience!

We visited Fabb sofas in Preston on Good Friday this year, and yesterday our new Flirt sofas arrived here in York. We have to say that the whole experience was excellent, Graeme in Preston was fantastic and took our order including additional cushions, he was both professional and friendly. We have had a complete make over of our house, the sofas being the last thing to put in place, what a delight that everything ran smoothly, and they look great. The delivery Guys were also fantastic and helpful. We would highly recommend Fabb and would like to say a big thank-you.
V & A York

Went in for a nosey....end up buying a sofa! Sales manager Frank was great good customer service & friendly. Ordered the Stella x2 3 seater sofas and really pleased with them beautiful!! but typical women need to change my décor. Want to thank the delivery staff for the speedy service and keeping us updated with delivery time.

Big thank to team Fabb sofas

Mrs McIntyre

Darren and Peter were fabulous!! My sofas were delivered 3 weeks early and we love them!! Could recommend them more!

Ordered sofa and arrived ahead of 7 week lead time. Option additional charge for feet protectors which I said no to. Not happy to find when sofa delivered that feet have metal staples on which go onto floor...I don’t expect metal on the feet of a sofa. IMO not fit for purpose and if how it is finished they should supply adequate finish as standard.

Emailed as requested below...see what happens.

From the moment we entered Fabb Sofas at Capital Centre Preston, the customer service was fantastic, couldn't fault it. The sofa arrived today in the specified time, and was delivered at 9.15am, I received a call to say they were on the way as promised, the delivery drivers couldn't of been any more helpful, Pete and Daz, they were really friendly and professional. Excellent service from the entering the shop to the delivery, would highly recommend

Having ordered our sofa online on Easter Monday we were told it would be a maximum of 6 week's wait. Week 7 we were informed about a problem with a fabric upholstering machine. Week 8 there was a problem with Tesco making jobs redundant. Week 9 couriers weren't allowed to hand over stock due to manufacturer gone into administration. Our sofa which apparently had been made could not be traced into any of the warehouses. Now fab sofa have found a new manufacturer within a day (never mind all the legal stuff) and we were offered to wait another SIX weeks for the re-making of our sofa. NEW DATE NOW MID JULY! Reading the 5* reviews, some of the orders were placed on the exact same date we had ordered and some even later. Yet they have received their items within 5-7 weeks. I am beginning to wonder if the order of our sofa had been forgotten or lost - too many problems on one item.
It is definitely 0 star for delivery promise, but the customer care in Doncaster really did to try to solve our problems and the items looked good in the showroom in Orpington. BIG BIG DISAPPOINTMENT so far.

I am so impressed with Fabb! I can't recommend this company highly enough.

On Easter Monday my husband and I went out to replace a tumble dryer...we were not looking to buy a sofa at all, but having never seen Fabb before, we went for a nose around the Hedge End store. The store was clean and beautifully presented, the staff friendly and welcoming but did not follow us around trying to engage us in unwanted conversation or pushing this offer or that onto us. The furniture is gorgeous...modern, stylish, different, lots of fabric and colour choices too and most importantly the price for the quality was a really big surprise. We went away and got out tumble dryer but ended up deciding we needed a new sofa too and went back onto the store. I spent an hour literally running between 2 sofas on either side of the store, lying, bouncing, jumping and sitting on them before I could decide between them. Once I'd made my choice, a simple wave to one of the assistants was all that was needed to get some help and 15 minutes later we had been talked through our options, both for the sofa itself and payment/insurance options. We were told to expect delivery in approx 7 weeks but the phone call came just over 5 weeks later to say they could deliver in 2 days time.

We were called the night before delivery with a 2 hour window, then the guys called me to say they would be 15 minutes. They could not apologise enough when they turned up 25 minutes later due to a closed road!! The 2 chaps who delivered (I didn't catch their names) were friendly, polite, very helpful and made sure the sofa was in place and I was happy before leaving. Shortly after they left I noticed that there was a very small area of the velvet that looked like a chunk had been chopped out. I took photos and emailed Gann straight away. I got a call the next day from Tracey, who again could not apologise enough. She arranged for someone to come out at the earliest convenient date for me. Again we were given a time slot, 11-1 this time, the night before and Alistair knocked the door at 10.55. He spent half an hour brushing and checking the whole sofa and doing his thing with a hairdryer (!) to lift the pile again. He too was super friendly, very knowledgeable and incredibly helpful in giving me some tips on how to get any small marks etc out in future. He made sure I was aware of the company policy in regard to repairs etc in future so I knew how long I could expect help from them for (2 years or 15 for the frame if I haven't extended that with an insurance policy). He told me that many Fabb employees were heafhunted from other furniture companies for their skills and friendliness. This is evident to me from what I have experienced.

An absolute joy to deal with a company that feels like it's a small family company rather than a big chain who only cares about their bottom line! Thanks Fabb, see you in 15 years, if not before, when I need a new sofa!!

When my sofas arrived the three seater was bigger than l thought .However this was OK as l had enough space .

The guys who delivered my order were really efficient and very pleasant considering they had quite a few stairs to deal with so thanks Kenny and Willie you did a grand job

Absolutely amazing customer service the guy who dealt with us in the Southampton branch!! He was so polite and friendly we felt really comfortable and at ease like we weren’t being sold a sofa more like helping us find what we were looking for not pushy like other places who pounce on you as soon as you walk through the door!!

He told us a bit about the company and how new they are and their work ethic which was really nice to hear about how they value their customers and don’t just try to up sales!

My partner is a car sales man so knows what the business is like and really dreaded coming sofa shopping with me but he could not fault the guy and said how good it was it didn’t felt like at any point we were wasting his time or he was just trying to get a sale out of us.

We ended up coming out with the exact sofa inset my heart on and although told we would have a 7 weeks wait (with the pleasant sales exchange we weren’t too bothered about) we ended up with our sofa only 4 weeks later!

We received a call the week before to ask us if they could deliver the following week and told we would receive a time frame the day before which we did then a further call in the day to say when they were near by! This was really helpful because I didn’t need to take time off I could just pop home when they told me they were on their way and be back to work within the hour!!

I seriously could not fault fabb sofa for the service I have had so far and will recommend them above and beyond and other furniture companies I’ve had dealings with before!!

Keep up the good work!!