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My experience with Fabb Sofas (Preston) has been excellent from start to finish. What stands out has been the high level of customer service from across the whole business.
Graham & Cameron who were on the shop floor knew their stuff yet very personable at the same time without piling on the pressure.
Customer service were more than accomodating when arranging a suitable drop-off day and Pete & Steve, the guys who delivered our furniture were very professional and super friendly.
The lorry looked super too.
The whole team at Fabb Sofa's have sold me an experience, not just a sofa and for that reason I would highly recommend.

Steve and Darren dropped my sofas off the other day and I can’t praise them enough!! They went above and beyond what they needed to do. I have just moved in and I’m a woman living alone and I had a heavy mirror and mattress I needed moving upstairs. I asked for their help and they didn’t even hesitate to do it for me! I was soooo grateful!!! I have had such a good experience with this company. Everything was perfect from the purchase to the time waiting for the couch to the delivery. And the couches are beautiful ! So happy and once again can’t thank Steve and Darren enough, I believe they deserve a raise!!

My wife and i roamed into Fabb sofas at the Giltbrook store browsing sofas and armchairs. We were welcomed by a sales person asking if he could offer any assistance and we replied we were just browsing as to which he replied just let me know if you need any assistance, this made us feel comfortable to look round (no pressure).We spotted the furniture we were interested in and told the salesman who told us everything we wanted to know, chose the colour, and ordered the units. the delivery was given as just over 3 months meaning a delivery in early April 2018. we received a phone call to say the units were in stock and delivery was arranged the units arrived (3 months to the day).The delivery men called 20 minutes before arrival and on arrival could not do enough to make sure we were comfortable with the assembly of the units as we had taken up the carpets revealing concrete floors to which the delivery men was concerned it may damage the feet as they would have to be moved later for new carpet installation. When the carpet fitters came two days later thanks to the advice and instructions from the delivery fellas it was easy to dissemble and re-assemble the units. There was one glider cup missing (due to the fact, for some reason one unit has 5 feet), i called in the showroom and they are sending one (by van) the next working day. sales perfect, faultless delivery, product excellent. Thankyou.

Loving my beautiful pink suite. Thanks to Darren and Steve for delivery. Oh and fixing my washing line lol. Brilliant service. I'm well happy

My husband and I bought our lovely sofa and chair from the preston branch and couldn't be happier with the service and products. Joshua who delt with our order was great and very helpful and the Pete and Phil who delivered the sofa and chair were great. A fantastic service all round and would highly recommend.
Happy customer,
Mrs Riley-Shipperbottom

Went to fab sofas in the new year & ordered two sofas. Was told approximately 10 weeks delivery but should be sooner. It’s now nearly 13 weeks & still no sign of them! Starting to wish we went elsewhere.
Has anyone else had trouble with delivery’s?

Excellent service by Joshua,was made to feel very welcome,very friendly staff,no pressure,bought Apollo 3 seater and chair all reclining couldn’t ask for a better service

Lucy Truelove
1 review
4 minutes ago
Me and my boyfriend went in, and the staff seemed really helpful not pushy, great laid back approach. Ended up buying a corner sofa from there, very expensive so obviously finance, what's disappointing is actually receiving the sofa, it doesn't look as it did in the show room. The box cushions have been made way too big and jo filled enough, so all hang over the actual sofa so when you do sit down they just all fall over the edge, which makes the sofa very uncomfortable to sit on. The seats are empty (they are very tight on how much feather down they put in) Only after 2 days of having the sofa opened and used (very little) we massively regret our decision. Obviously paying more doesn't always work out well. We've decided to sell the sofa and just accept the loss as it's not something that would last a year let alone 5. But we won't be going back to fab sofa for the next one. Did have photos to help but I can't add them here unfortunately.

Had 2 sofas and a cuddler seat delivered on Wednesday morning. Delivery drivers were extremely polite, friendly and nothing was a problem. Floors were protected with rolls of carpet and the experience was just stress free in general. They couldn’t gain access to the property due to the nature of my driveway entrance, to them it wasn’t an issue. I have had bad experiences recently with delivery drivers so had little expectations.

I feel they need to know their politeness and excellent customer skills is appreciated.

Thanks again

I bought 2 lovely pieces of furniture from Fabbsofas Croydon, I can not fault the furniture or the in store service at the time of my purchase. What I can fault is the after service once the furniture had been delivered and I had an issue with both items I contacted the store, as there is no customer service number to be found anywhere. The customer service department is non existent, they have a policy that each store deals with customer service dirctly, which seems like a good idea if it actually worked. I have been waiting 3 months for my issues to be resolved, and have been promised on a number of occassions that "the manager would call me back" I eventually recieved a call from "the manager" 3 months after my inital call. When I,yet again called them to say no one had contacted me back. He was extrememly apologetic about the time it had taken, and he gave me his assurance that he would now personally take over this matter and get the issue resolved. That was two days ago when he gave me his word that he would call me back the following day, and surprise surprise still no phone call back.
I wish I could raise this internally at Fabbsofa's but there is no way of calling anywhere apart from the stores, so I have no alternative but to go public and warn others to be aware of the issues you could face should you have a problem with your purchase.

A very disapointed cusotmer
Clare Bale Surrey

FABB SOFA’S at Ikea retail park, Giltbrook, Nottm. An amazing place, very fresh, great choice of quality sofas the staff were very friendly and non pushy especially Jamie who was a great help from start to finish. Highly recommended

We hadn’t heard of this company until we stumbled across it today. Joshua at the Preston branch served us. He was very helpful and made the whole process very easy. Would recommend!

Walton Le Dale - Great service and wonderful staff, very informative and very kind people! Sam Mansouri helped with my purchase and was very informative and friendly. He answered all my questions with great detail left me feeling very happy and put my mind at ease!

Thanks for the awesome service!

What can I say about this place and the people who work there....well they live up to the store name absolutely fab! The store manager Jonathon at the Nottingham branch went above and beyond to help me as well as their delivery team and General service manager who did an amazing job upholstering my sofa! Perfect customer service from start to finish and I don't doubt it will stop after. Highly recommended!

An excellent shopping experience. Matthew at the Croydon Store helped us choose our new sofa and chair. Was most impressed with him because he worked very hard to really understand our requirements and did everything he could to match us to the perfect sofa. A very pleasurable shopping experience, Matthew exceeded our expectations.

We ordered two leather sofas and a chair from Fabbsofas around a year ago which we are really pleased with. However one of the Sofa's reclining mechanism failed last week.
One quick call to Fabb's customer service dept and an appointment for repair was arranged, the engineer arrived at the time specified and repaired the mechanism on the same day - very impressed.

Who knew shopping for a sofa was so exhausting!!! Lol... But a special thank you to Matthew and Wayne @ the croydon branch for making this experience amazing and less tedious. Thank you for your expert advice and knowledge that really help us to make the best decision and find the perfect sofa. Your guys are amazing!!! Thank you

Very relaxing shopping experience no hounding. Staff let you know they are there to help if needed. Great style of furniture

Thankyou very much for a stress free delivery of my two leather sofas this morning, by an extremely friendly, helpful and professional team of John & Phil. Faultless service, and even helped move my old heavy sofa into garage. Absolutely love my new furniture, couldn't be happier with my purchase

Excellent service and value second to none. Graeme Beresford (Preston) helped us massively and was very open and friendly. Loved the fact that he let us wander around to store with no pressure or hard sell to buy anything and even once we chose a settee he then left us 10 mins to talk it over and to see if this was the right settee for us. Highly recommend to anyone looking for value for money with a brilliant service.