Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The issue I had was resolved quickly. The engineer came early the next morning. The customer service from Shukran and the engineer Marahall, was really good. They were both professional and unde... Ver mais
A empresa respondeu
We had a great experience with Richard Beauchamp from Fibrenest. He came out to our property promptly and got straight to work installing a new router, which got us reconnected to the internet quickly... Ver mais
A empresa respondeu
Scott Morrison and Garry Balmer arrived this morning to replace the damaged Fibre optic Box outside the house. Really polite guys, very friendly and decent. They did a great job and left the place loo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informações de contacto
Wi-Fi Guarantee
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fibrenest
I managed to put all the cables in the right place so we could connect to the broadband. With the help of a fibre nest employee.
14 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Miranda,
Thank you for your review and feedback.
It's great to hear our customer support agent was able to help you connect your broadband. This will be shared with our team.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
We had a great experience with Richard B
We had a great experience with Richard Beauchamp from Fibrenest. He came out to our property promptly and got straight to work installing a new router, which got us reconnected to the internet quickly after we'd been having issues. Richard was really responsive throughout, kept us informed of what he was doing, and clearly knew what he was doing. Overall a smooth, professional visit and much appreciated. Thanks, Richard!
14 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Florin-Christian
Thank you for your lovely review and feedback.
I'm glad to hear you have a great experience with our engineer Richard B and he was able to install your new router to get you reconnected to the internet.
This will be passed along to the team.
Kind regards,
Will
The lady listened to my problem ans was…
The lady listened to my problem ans was very halpful
14 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hello Mrs Booth,
Thank you for your lovely review!
It's great to hear you had a good experience with our team and they listened to your problem and were helpful. This will be shared with the team.
Kind regards,
Will
Excellent Service Delivery
Lolu’s customer service delivery was very professional and he was very emphatic of the issues experienced and immediately swung into action ensuring that the issue with my internet connectivity was resolved.
I was also amazed at the prompt delivery of the new router and the careful and seamless installation instructions which made all the process very smooth. Lolu was also on hand constantly offering quality advise where necessary and ensured that my internet connection was restored.
Very grateful to Lolu and the entire team for their excellent service delivery.
16 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Funto,
Thank you for your review.
It's great to hear you've had a good experience with our customer support agent Lolu, and he was empathetic and offered quality advise.
This will be shared with our team.
Kind regards,
Will
Moving is one of the most stressful…
Moving is one of the most stressful times of your lives especially when you're in your late 60's and everything is done by downloading apps - which I haven't got a clue about. The team at FibreNest (who I called multiple times) were just amazing and nothing was too much trouble - they were kind, understanding and had a sense of humour and most important of all treated me like a human being not a tech idiot.
12 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Nicky,
Thank you for your lovely review.
It's great to hear you have had a good experience with the FibreNest team, and they were able to help you get set up. This will be passed along to the team.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
Good service, made it easy
Easy to cancel as we were moving home, very helpful on the phone and did everything as promised.
11 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Matthew,
Thank you for your lovely review.
It's great to hear you had a good experience with our customer support team during the cancellation.
This will be shared with our team.
Kind regards,
Will.
Very pleased so far with customer…
Very pleased so far with customer service and the 900 Fibre service. Shout out to Jonathan for going above and beyond.
11 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi William,
Thank you for your review and feedback.
It's great to hear you are pleased with the fibre service as well as the customer service you have been receiving, especially with Jonathan for going above and beyond.
This will be shared with the team.
Kind regards,
Will
I hade no internet connection for a few…
I hade no internet connection for a few hours. Spoke to Anna and she was very helpful. Thank you
10 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Silvana,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer support agent Anna. This will be passed along to the team.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
Poor network poor coverage 👎🏾👎🏾👎🏾
10 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hello Georgette,
Thank you for reaching out to us.
I'm sorry to hear you have been experiencing poor coverage.
I attempted to reach out so we can discuss this further, however, I am unable to locate an account with your details. Please contact us support@fibrenest.com so we can support you further.
Kind regards,
Will
FibreNest dealt with our faulty…
FibreNest dealt with our faulty connection within a day - Jacques was great and had everything sorted by lunchtime.
9 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Hi Em,
Thank you for your lovely review regarding our engineer Jacques.
It's great to hear he was able to resolve your issues promptly.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Shody company that’s got you over…
Shody company that’s got you over barrel charging unnecessary fees. I’ve been forced to take out broadband with this company after buying what was a persimmon home who make it impossible to get service from alternative providers. Prices are £10-20 more expensive with slower speeds than other providers and they force £25 set up fees on you that aren’t required - the broadband was already in place following the previous owner. When I challenged it they’ve tried to tell me an engineer is required to fit a new router despite the current router working fine. They’ve then told me the set up fee is non-negotiable and the only way to not pay it is to sign up for a more expensive monthly charged package. Money grabbers!
9 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Sarah,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the activation/ set-up. I can see you are currently in contact with a member of the team who is actively working with you on this case.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Andrew.
Awesome Customer Service Delivery
The speed of delivery of the new router and the customer service by Mikolaj that made it possible is awesome.
2 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Emil,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear you had a positive experience with Mikolaj & efficiently received the new router. I will raise this feedback with the team.
Kind regards,
Andrew.
The customer service staff was very…
The customer service staff was very professional and courteous. My request was attended to promptly. Well mdone!
7 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased the team were professional, courteous & efficient, this is fantastic. I will raise this feedback internally.
Kind regards,
Andrew.
Very helpful
Very helpful, goes through every step with you, helps in any way that he could. Also very polite
7 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Emmanuel,
Thank you for leaving us a review & positive feedback.
I am so pleased the team have been helpful, polite & supported you. This is wonderful news, I will refer this to the team.
Kind regards,
Andrew.
Exclusivity and daylight robbery!
Exclusivity on the estate, drop outs on WiFi and it doesn’t cover whole home. Contact them to see what can be done on top of an exorbitant price for a measly 250gb and you guessed it, another exorbitant price for a WiFi extender or whole home which is a quarter of the price of the actual wifi I’m already paying for.
At least Richard Turpin wore a mask!
8 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Peter,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Great communication and fast
Great communication and fast, effective solutions to the issue that I had.
Would highly recommend.
4 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Ian,
Thank you for leaving us a review & positive feedback. I am so pleased the team have efficiently supported you & displayed great communication, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a positive review, I am pleased the team have been supporting.
I will raise this feedback with the team.
Kind regards,
Andrew.
Prompt and professional customer service
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technical team to resolve the issue and then calling back to inform me and offer further assistance. Thank you all.
6 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Alex,
Thank you for leaving us a review & positive feedback.
I am so pleased Sam supported you to efficiently resolve the issue, this is fantastic to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer was very polite and…
The engineer was very polite and resolved the issue in double quick time
6 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & the team were polite & efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Jacob responded in a timely manner and…
Jacob responded in a timely manner and ensured I was able to have my invoice paid accordingly.
3 de julho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Jacob & he was efficient. That is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
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