Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The issue I had was resolved quickly. The engineer came early the next morning. The customer service from Shukran and the engineer Marahall, was really good. They were both professional and unde... Ver mais
A empresa respondeu
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Ver mais
A empresa respondeu
We had a great experience with Richard Beauchamp from Fibrenest. He came out to our property promptly and got straight to work installing a new router, which got us reconnected to the internet quickly... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informações de contacto
Wi-Fi Guarantee
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wonderful experience
Wonderful experience. Zoe was kind, patient and understanding. She fixed my problem straight away and talked me through everything I needed to do to set my account up. She didn’t rush me and explained their open times incase I needed help later today. 🌟
28 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Hannah,
Thank you for leaving us a review & positive feedback.
I am so pleased Zoe was kind, patient, understanding & supported you to complete the sign in process, that is brilliant to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great friendly service
I had to wait around 20 minutes to speak to someone but once connected, brilliant service. Zoe was patient and waited whilst service was organised. A glitch on the website was preventing me from completing the sign up process but all sorted. Thank you.
28 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Emma,
Thank you for leaving us a review & positive feedback.
I am so pleased Zoe was patient & supported you to complete the sign in process, that is brilliant to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Terrible and unreliable.
Terrible customer service and unreliable product. We can't go anywhere else as we are in a Persimmon new build home and they only use Fibrenest. My internet has been offline for two days and no one at fibrenest is responding.
Disgusting dismissive attitude to customer care.
26 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Barry,
Thank you for reaching out to us.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
I can see you are currently in contact with a member of the team who is actively working with you to resolve the issue. If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Andrew.
Anna was very helpful and patient and…
Anna was very helpful and patient and we got everything resolved in relation to setting everything up over our one phone call.
23 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Mary,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna was helpful & patient and helped resolve the issue, that is amazing to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Jacob is a great help
I’ve recently setup a fibrenest package after moving. I’ve spoken with Jacob on two occasions and both he’s being incredible. Very helpful, knowledgeable, and efficient. He’s a credit to Fibrenest.
26 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Adam,
Thank you for leaving us a review & positive feedback.
I am so pleased Jacob as helpful, knowledgeable and efficient, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Thank you
Friendly customer service. As a new customer so far so good. Keep up the good work.
22 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the customer service team were friendly & you had a positive impression. I will raise this feedback onto the team.
Kind regards,
Andrew.
Very pricey for what you get.
26 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Alun,
Thank you for reaching out to us.
I attempted to reach out so we can discuss this further, however, I am unable to locate an account with your details. Please contact us support@fibrenest.com so we can support you further.
Kind regards,
Andrew.
Fantastic from start to finish
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also what lovely guys! Really appreciate them and the brilliant experience! Thanks!
26 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Rachael,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with our engineering team Will & Kieran. That is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Excellent telephone response to my…
Excellent telephone response to my enquiry
25 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon David,
Thank you for leaving us a review & positive feedback.
I am so pleased you received excellent telephone responses, this is wonderful to hear. I will raise this feedback onto the team.
Kind regards,
Andrew.
The agent I dealt with (Anna ) has been…
The agent I dealt with (Anna ) has been excellent from the moment I showed interest in upgrading my package speed . Can't fault the customer service.
Thank you Anna 😊
25 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Anna & she supported you to upgrade the package & displayed good customer service. I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent clear instructions
25 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased the instructions were excellent & clear, I will refer this feedback onto the team.
Kind regards,
Andrew.
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Luke was fabulous, this is wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Resposta da FibreNest
Good afternoon,
Thank you for your feedback & positive review.
I am so pleased you experienced great customer service, this is so wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Service beyond the obvious
He fixed the obvious problem, and then ran further checks and found and fixed another potential problem. Going the extra mile!
23 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon William,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & the team managed to efficiently resolve the issue, this is fantastic to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Luke was great
Luke was great - very friendly and super helpful in sorting the issue with our connection.
22 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Lewis,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Luke was friendly and helpful, this is wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Jacob was great
Jacob was great, understood the issue immediately and got me the resolution I wanted within minutes to change my billing date to suit my monthly pay date. He followed up on each billing date to ensure the issue was resolved and i understood the next steps
18 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback. I am so pleased you were well supported by Jacob & he was efficient & followed up. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Absolutely fantastic!
Nigel was absolutely fantastic and made the whole interaction effortless. I needed help with the activation of my service and Nigel managed everything and gave me step by step guidance.
He was efficient, reassuring and so helpful, he resolved my issue quickly. I can’t rate the service highly enough, thank you so much!
22 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Natalie,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Nigel & he was efficient, reassuring & helpful. This is wonderful to hear. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great resolve to a situation with a…
Great resolve to a situation with a replacement router…… The previous router was old and wouldn’t connect to new devices - new router sent within 24 hours and delivered, easy set up and works really well with all technologies. Thank you !
16 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a positive review.
I am so pleased the replacement router was easy to set up & has improved the service, this is fantastic to hear.
Kind regards,
Andrew.
Great service great call handler
what a professional helpful gentleman Nigel I have had on 2 occasions and I can't thank him enough I wish we had more of him on the phones I have experienced terrible times on calls no one as helpful as this guy at Fibrenest made everything so easy and understood everything I needed done
22 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Nigel & he made sure you understood everything, this is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Sam helped to resolve my issue very…
Sam helped to resolve my issue very quickly
17 de junho de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
It is good to hear Sam was efficient & helped resolve the issue, I will raise this feedback with the team.
Kind regards,
Andrew.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.