Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The issue I had was resolved quickly. The engineer came early the next morning. The customer service from Shukran and the engineer Marahall, was really good. They were both professional and unde... Ver mais
A empresa respondeu
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Ver mais
A empresa respondeu
We had a great experience with Richard Beauchamp from Fibrenest. He came out to our property promptly and got straight to work installing a new router, which got us reconnected to the internet quickly... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Informações de contacto
Wi-Fi Guarantee
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent experience
Excellent experience . I was kept up to date with any issues . And my problem was resolved quickly . Couldn't ask for any more really.
29 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Hi Anthony,
Thank you for your review and feedback.
It's great to hear you had an excellent experience and your issue was resolved quickly.
This will be passed along to our team.
Kind regards,
Will
Very professional service
Very professional service. I’ve been using this service since 2020 with no issues at all. Customer support is always on top of the game.
29 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Hello Madz,
Thank you for your lovely review.
It's great to hear you have had a good experience with both the service and customer support since you began using our service in 2020.
Kind regards,
Will
FibreNest charges premium prices for…
FibreNest charges premium prices for substandard service. The Wi-Fi constantly glitches and drops connection, and customer support’s “solution” is simply to use a wired cable. That completely defeats the purpose of paying for wireless internet. Instead of fixing their unstable network, they push the problem back onto customers. Not worth the money.
1 de janeiro de 2026
Opinião espontânea
Resposta da FibreNest
Hi Ashish,
Thank you for your review.
Sorry to hear you have had a negative experience with the service.
I will ask a member of the team to reach out so we can discuss this further with you.
Kind regards,
Will
Great customer care and support
Great customer care and support, from the engineer that came to the house, Nigel and Erin in the back office
29 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Hi Gibson,
Thank you for your review and feedback.
I'm glad to hear you experienced great customer care and support from the engineer that come to your property as well as Nigel and Erin in the office.
This will be passed along to the team.
Kind regards,
Will
Quick and good efficient resolution
Quick and good efficient resolution, support and engineering staff very knowledgeable and helpful.
28 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Hello Tom,
Thank you for your lovely review.
It's great to hear you had a good experience with both our customer support team, and engineering team who were knowledgeable and helpful whilst providing a quick and efficient resolution.
This will be passed along to the team.
Kind regards,
Will
Was absolutely great and got on with…
Was absolutely great and got on with the problem and sorted it out quickly
28 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Hi Louise,
Thank you for your review!
It's good to hear you had a great experience with our team and they were able to sort the problem quickly for you.
If you require any further support, please do not hesitate to contact us: support@fibrenest.com.
Kind regards,
Will
Resposta da FibreNest
Hi Theo,
Many thanks for your review and feedback.
It's great to hear you experienced good service, and our engineer Steve got the job done quickly.
This will be passed along to the team.
Kind regards,
Will
Jaques was great help
Jaques was great help, explained the issue with our Internet connection and resolved it for us.
27 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Jaques was able to resolve the issue. This is wonderful news, I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Very helpful and friendly staff
22 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Claire,
Thank you for leaving us a positive review & feedback.
I am so pleased you had a positive experience with our customer support team & they were helpful and friendly, this is fantastic to hear. I will raise this feedback with the team.
Kind regards,
Andrew.
Resposta da FibreNest
Good afternoon Emma,
Thank you for leaving us a review & some positive feedback.
I am so pleased to hear you have experienced great customer service, this is wonderful. I will raise this positive feedback with the team.
Kind regards,
Andrew.
I have been a Fibrenest customer now…
I have been a Fibrenest customer now about 14 months and their support has always been absolutely fantastic. Service has also been very good with good speeds and very few dropouts.
27 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased you have received fantastic customer service & a good service, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew
Friendly
Friendly, found the fault out straight away. Fixed it fast and right. 10/10
26 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team & they were able to resolve the issue. That is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Amazing customer service and a quick…
Amazing customer service and a quick and easy phone line, setup and sorted within 5 mins, highly recommend
26 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon James,
Thank you for leaving us a review & positive feedback.
I am so pleased you experience great customer service & the team were able to support you to get connected & set up, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Internet upgrade
I really struggle talking on the phone even though Sam did not know this he was very knowledgeable and he understood what I needed even though I struggled explaining what I wanted thank you againe Sam I never felt anxious or uncomfortable at all
25 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Paul.
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he was knowledge & supported you.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
You don’t even deserve 1 star it’s bank…
You don’t even deserve 1 star it’s bank holiday and ur services are broke cheers for wrecking our WiFi connection to our smart home I didn’t know I’ve paid for a £300k house and have had to put up with. The most mediocre BS service of your IsP with rip off prices against your competitors you need to be fully investigated !!!!
25 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Hi George,
Thank you for your review.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
Unfortunately, we have been unable to locate your account with us, please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Will
Quick wait time and excellent customer…
Quick wait time and excellent customer service with the issue resolved in quarter of an hour.
25 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Emily,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with a member
of the team who supported you & resolved the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Problem was no internet connection…
Problem was no internet connection .Very patient helpful customer assistant took me through process to reconnect to internet successfully .thankyou
22 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Dave,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support team & they were patient and restored the service. That is fantastic to hear.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
I thought the service was excellent
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we said was not necessary as we had to go out. The engineer came first thing the following day and sorted out the problem in a matter of minutes. Very pleasant young man who knew what he was doing. Such a difference from the experiences we've had with Virgin. Well done all and have a lovely weekend.
22 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon June,
Thank you for leaving us a review & positive feedback.
I am so pleased you had positive experience with our customer support & engineering team, that is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer arrived at the time…
The engineer arrived at the time advised. Friendly and chatty guy. Diagnosed the problem very quickly. Repair done efficiently.
Could not ask for better service.
22 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our engineering team. It is good he was friendly & efficient & demonstrated excellent customer service.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Steve arrived on time
Steve arrived on time, changed a lead and back up and running in 10 minutes, excellent job very courteous and polite.
21 de maio de 2026
Opinião espontânea
Resposta da FibreNest
Good afternoon Peter,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you had such a positive experience with Steve & he was courteous and polite, this is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
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