A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
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I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
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After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
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Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
They were very helpful and quick with…
They were very helpful and quick with my questions in order to resolve my problems 👍🏽
18 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review!
It’s great to hear that our team was very helpful and quick to respond to your questions to get your problems resolved.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
My girlfriends and I had the best day…
My girlfriends and I had the best day of dancing, the DJ’s Artful Dodger etc were brilliant, only left the dance floor to hydrate. Best way to get your dance on in a safe enjoyable environment and best of all, home early, great nightlife only during the day! Bring it on I’ll be going regularly
26 de janeiro de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the fantastic review! It sounds like you and your friends had the absolute best day dancing to the Artful Dodger daytime clubbing is definitely the ultimate win!
We're thrilled you felt safe, had a blast, and are already planning your next trip. If you ever need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Following the sad passing of our dear…
Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence, I received friendly and compassionate advice on how to go about it resulting in the successful transfer of the ticket to my name!
It means that Tony will still be with us at Upton blues festival in spirit and for that I am truly grateful! Thank you for your kind and compassionate treatment of our request. Jan Drew
10 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi Jan,
Thank you for sharing your experience, and please accept our deepest condolences for the loss of your dear friend, Tony.
We are so glad that our team could support you with compassion and care during such a difficult time, and successfully assist with transferring the ticket so you could take care of his family.
It is incredibly moving to know that Tony will still be with you all in spirit at the Upton Blues Festival. We hope the event brings you comfort and beautiful memories of your friend.
Best Regards,
Team FIXR
Quality customer service
Quality customer service. Quick responses, and it is a pleasure to communicate with them. Problems get resolved.
12 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that you experienced quality customer service and that it was a pleasure communicating with our team.
We always aim to respond quickly and ensure any problems get resolved efficiently, so we truly appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Discovery Festival Postponement
After the Discovery Festival at Plymouth for June 2026 was postponed at very short notice for a year, (through no fault of Fixr) ,I requested a refund accordingly being unsure if I could make the new date. Within 24 hours I had received a very prompt response from Hayley -Ann, advising that my refund had been processed. Excellent quick and efficient customer service, thank you.
11 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the wonderful 5-star review!
We’ll be sure to pass your kind words along to Hayley-Ann for her excellent service.
We truly appreciate your support and understanding!
Best Regards,
Team FIXR
Tramaine was very good and sorted me…
Tramaine was very good and sorted me out immediately. she was very good
9 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that Tramaine was very good and sorted you out immediately.
We always aim to provide fast and helpful support, so we will be sure to pass your kind words on to her!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Not all ticket sellers are the same
Not all ticket sellers are the same! Useful, polite, and most of all respect from Amelia and the rest of the team at fixr, would recommend, and would definitely use again.
Many thanks.
9 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that you found our team helpful, polite, and respectful throughout your experience. We truly appreciate your kind feedback and recommendation.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Requested refund for part of an event…
Requested refund for part of an event that didn’t take place due to poor communication beforehand (not the fault of FIXR) but on requesting the refund from FIXR (as advised by the event organiser) I was initially advised no refund would be given. I then got a more helpful reply which advised it was being looked into, then that it would be refund. When I received less than the full sum I queried this and was told there was a deduction on their side for fees. I don’t disagree with this but there was no communication of this when the refund was agreed. The amount of fee still didn’t add to the full amount at which point I was advised that it was maybe my banking provider who had taken the fee. When I confirmed this wasn’t the case I was told merely that it was a third party fee and therefore couldn’t be refunded. I’m left with less than even the face value of the tickets (let alone the booking fee) and no real explanation as to why/who and no solution as to remedying this. I gave the extra star for at least some efforts from the team but I’m baffled by the extremely poor comms and the lack of ability to interrogate their own payments/refund process. I’d personally avoid in future.
UPDATE: I see that FIXR has replied to this review inviting me to get in touch if I want help with a resolution. I had already provided them with all my details prior to them replying to this review and they would/should have been easily able to review it for themselves and respond to the existing thread of emails I have with them which clearly set out the issue. I don’t consider this a genuine offer otherwise and in my view it’s intended to take the sting off a poor review to make it look like they’ve taken steps to address a failing which they’ve not. I still do not have the full refund (per the review above and per my emails with their support team).
8 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand your frustration regarding the refund amount and the communication around the deductions applied. This is not the experience we aim to provide, and we apologise for any confusion caused during the process.
We appreciate you taking the time to share this, and we will ensure your comments are passed on to the relevant teams for further review, particularly around how refund breakdowns are communicated more clearly.
If you would like us to look into this further for you, please don’t hesitate to get in touch. We’re happy to help.
Best regards,
Team FIXR
Requested refund due to event being postponed.
Was extremely saddened to hear the news that the Discovery Festival Plymouth 2026 had been postponed until 2027.
Sadly, due to other commitments, we are unable attend the new dates given so I contacted FIXR via email requesting a refund.
With a few days Amelia contacted me via email to advise that a refund was being processed and I could expect it within the account within 5-10 working days. I was suprised to see that it was actually back into my account less than 48 hours from them issuing a refund.
I didn't get the full amount paid but it was only £2.49 transaction fee so no great deal to be honest.
Thank you Amelia & Team @ FIXR
5 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund request was handled smoothly and that the funds reached your account much sooner than expected. While we're sorry that you won't be able to attend the rescheduled event, we appreciate your understanding and kind feedback regarding the process.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Event was cancelled last minute
Event was cancelled last minute - full refund, including booking fees, was issued immediately upon request. Would certainly trust to book through them again. :-)
1 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and that everything was handled smoothly following the event cancellation. We truly appreciate your kind feedback and are grateful for your trust in FIXR.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Misleading event time and ZERO customer support!
I am deeply disappointed with FIXR. I purchased a ticket for the "GIMME! GIMME! GIMME! ABBA Inspired Boat Party London" (Order ref: 6f24b5bc) because the organizer's website explicitly advertised the boarding time as 11:30 PM (night event).
However, once the ticket was issued inside the FIXR app, the time was suddenly changed to 11:30 AM (morning). This is a massive contradiction and blatant misleading advertising. Because of this error, I am completely unable to attend due to prior daytime commitments.
I have contacted their support team multiple times to urgently request a full refund before the event starts, but I have received absolutely zero response. It is unacceptable to leave customers stranded with no support when the mistake is entirely on their end.
If this is not resolved and refunded immediately, I will be forced to raise a chargeback dispute directly through my bank. Avoid this platform if you value your money and time!
5 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating this situation must be, particularly given the discrepancy you've described regarding the event time. Please be assured that we are currently looking into this matter and reviewing the information provided, including your order reference.
We appreciate your patience while this is being investigated and will continue working with the relevant parties to clarify the situation and provide an update as soon as possible.
Best regards,
Team FIXR
The service was excellent
The service was excellent, I received my refund payment in exactly 2 business days as promised for an event that was canceled on last minute and I found out about the cancelation on the day at the venue!! I was extremely disappointed and the lady I spoke to Hayley-Ann was friendly and kind. Thank you so much
2 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and that our team was able to assist you during what must have been a very disappointing situation. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Refund
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found there response excellent and cannot fault there service. Big shout out to Hayley-Ann and Team FIXR.
3 de junho de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that your refund for the postponed event was processed so quickly and that you received your money back within a few days.
We always strive to deliver excellent service, so we really appreciate the big shout-out for Hayley-Ann and the team.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Cancelled concert- refund prompt.
Sadly our concert was cancelled so there is immediate anxiety about getting your money refunded. FIXR have been brilliant about getting our refund and the booking fee, refunded promptly, (although not in my account at the time of writing) but confident it will be soon. So big pat on the back to them as an agent for uncomplicated refunds issued.
30 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that we could help ease the anxiety of a cancelled concert by processing your refund and booking fee promptly.
We always want refunds to be as uncomplicated as possible, so we really appreciate the "big pat on the back!" The funds should land in your account within a few working days.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Unfortunately our event Discovery…
Unfortunately our event Discovery Festival Plymouth 26 was cancelled. We took the option to receive refunds on tickets and purchases which was very quickly dealt with, no fuss or quibble. Great customer service.
29 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly following the event cancellation, and that everything was handled without any issues. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I normaly love fixr i do ive been…
I normaly love fixr i do ive been waiting for my commission pay out since 15th of may and when i ask them about it they say that the finance team haven’t processed it, but I see so many people on trust pilot getting paid out they dont even reply to messages on fixr support
30 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating delays and lack of communication can be, especially when waiting for a payout. This is not the experience we aim to provide, and we sincerely apologise for the inconvenience caused.
Please reach out to us at team@fixr.co with your user account details so we can look into this for you and get it resolved as quickly as possible.
Best regards,
Team FIXR
Refund for something not their fault
I had to email to get a refund through and they were very quick to respond and very lovely about it. Pretty quick for a refund too 5-10 days
29 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund request was handled quickly and that our team was helpful and kind throughout the process. We truly appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
The concert was cancelled
The concert was cancelled, asked for a refund and the money was on my card next day, great service, thanks
29 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly following the event cancellation and that everything was resolved smoothly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Efficient customer service
Good, responsive customer service, efficient.
29 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our customer service was responsive and efficient. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Brilliant Service!!!!
Recently bought tickets for a festival with this company and the festival ended up being postponed. I couldn't make the new date and emailed them to ask for a refund. Within 24 hours I was given a full refund of tickets and the booking fees. Thanks very much.
29 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly after the event was postponed, and that everything was resolved within 24 hours. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
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