A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... Ver mais
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Leia as opiniões dos outros
I had an issue with my ticket after the purchase, it did not populate and this stressed me out. I emailed FIXR and within a week my issue was sorted. Which is impressive and it made me feel seen and h... Ver mais
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After receiving an email notification of Dundee festival cancellation on 26th June I immediately requested a refund - 2 weeks later - 3 emails and 2 telephone calls with Tarmaine and Sam I am still wa... Ver mais
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Following the sad passing of our dear friend, I contacted them to see if we could transfer Tony‘s ticket to me so that I could refund his family the cost of the ticket! Throughout the correspondence... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Informações de contacto
Cameo House, 11 Bear Street, WC2H 7AS, London, Reino Unido
- 020 3700 0610
- team@fixr.co
- fixr.co
4,3
Excelente
659 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 79% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
I bought tickets for a music festival…
I bought tickets for a music festival and unfortunately it was cancelled.
Communication between fixr and myself was easy and my request for a refund was dealt with quickly and without any fuss.
29 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was handled quickly and smoothly following the event cancellation, and that communication throughout the process was easy. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I have just found out a festival has…
I have just found out a festival has been cancelled and emailed this company straight away, I have received an immediate reply with two solutions, I have chosen a refund and this has now been actioned, quick and efficient, impressed, just waiting for funds to returned to my bank account.
28 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you within a reasonable time over the bank holiday and successfully directed you to the right person to get your query solved quickly.
We always want to make sure you get the right answers, so we're glad we could guide you in the right direction and deliver excellent customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Excellent customer service
Refund for postponed event was processed with no issues and a refund sorted within 24hrs. Excellent customer service.
28 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that your refund for the postponed event was processed smoothly and sorted within 24 hours.
We always aim to make these situations as quick and hassle-free as possible, so we really appreciate your feedback about our customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt replies
Prompt replies, efficient service. Managed to get us an additional ticket for my granddaughter so very grateful
28 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that our team provided prompt replies and efficient service to secure that additional ticket for your granddaughter.
We are so glad we could help get it sorted for you, and we appreciate you taking the time to share your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I thought I made a mistake with a…
I thought I made a mistake with a ticket purchase, I contacted FIXR to question it and they came back really quickly to reassure me that all was ok, 10 out of 10
27 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you quickly to reassure you that everything was all set with your ticket purchase.
We completely understand how stressful a potential ticket mistake can be, so we are glad we could put your mind at ease. Thank you so much for the 10 out of 10 rating!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
A misunderstanding when we booked the event
A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account.
Expecting a nightmare to resolve our issue of one ticket to many but the service we received was the exact opposite. Amelia your a star, the process was so easy compared to others.
A genuine mistake resolved within a few days & a conformation email to say a refund was issued but won’t show in our account for 2-3 days.
Speak as you find, couldn’t have asked for more.
Thankyou again.
23 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that resolving the accidental extra ticket for Farmfest was a stress-free and easy process for you.
We completely understand how worrying it can be when you spot an unexpected charge on your bank account, so we are absolutely thrilled that Amelia was able to jump in, put your mind at ease, and get that refund sorted out within just a few days.
Thank you so much for the kind words we will be sure to pass your thanks on to Amelia!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Team FIXR
Great customer service
Tremaine was so helpful when I made an error in my ticket buying - quick with responses and it felt like they went out of their way to make my issue seem manageable
26 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your ticket issue was resolved quickly and that our team was able to make the process feel simple and manageable for you. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Ticket upgrade
I needed to upgrade my tickets - Hayley-Ann responded within the day and this was sorted out swiftly and professionally. Very good customer experience!
26 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that our team responded swiftly and professionally to get your ticket upgrade sorted for you within the day.
We always strive to deliver a very good customer experience, so we really appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I had a question about an event
I had a question about an event . They came back in a reasonable time considering it was over a bank holiday, and whilst they couldn’t answer my query, I was directed to someone who was able to solve my issue quickly . Excellent customer service . Thank you
23 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that our team got back to you within a reasonable time over the bank holiday and successfully directed you to the right person to get your query solved quickly.
We always want to make sure you get the right answers, so we're glad we could guide you in the right direction and deliver excellent customer service.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Very quick response and helpful staff
Very quick response and helpful staff
26 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that our staff provided a very quick response and were helpful in getting things sorted for you.
We always aim to be as efficient as possible, so we really appreciate your feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service! I couldn’t find a ticket I had bought. They were able to find my purchase and send me a replica ticket! Fantastic service. Thank you.
23 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to hear that our team was able to track down your purchase and get a replacement ticket sent over to you so quickly.
We are glad we could make the process smooth and stress-free for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Every question I asked was answered &…
Every question I asked was answered & they were really polite & efficient people helping with disability questions
22 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s wonderful to hear that our team was able to answer all of your questions politely and efficiently, especially regarding disability requirements.
We always strive to ensure our support is as helpful and accessible as possible, so your feedback means a lot to us.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Never again
I recently bought tickets for Bath and West show . The show changed their ticketing system . Now they are using FIXR. I bought 2 tickets and fully paid . An email arrived from FIXR about my tickets . It says see your tickets . I clicked on the link . New window opened . Asking me download FIXR app to see my paid tickets….. why ? I did it . Then the app asked me to register . I did that too . Then asked me to login but it could not accept the password . CAT9870. I tried 10 times . No chance. The called FIXR . I talked to a person HAYLEY ANN . She was Godsend. Very polite , helpful . Sent me direct link to my tickets.
I wish I could give 10 stars but only for her . Thanks again Hayley . You are a star
20 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about the difficulties you experienced accessing your tickets.
We're happy to hear that our support team was able to assist you and ensure you received your tickets successfully. We understand how frustrating login and account access issues can be, and we appreciate you taking the time to share your experience. Your feedback helps us identify areas where we can improve.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Fantastic customer service
Fantastic customer service e-mailed them to say I had forgot to add a dog ticket on and they replied straight away with the dog ticket attached.
21 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s fantastic to hear that our team could get back to you straight away and get that dog ticket sorted for you.
We are glad we could make the process quick and easy so your furry friend doesn't miss out!
If you need anything else in the future, don’t hesitate to reach out.
Best Regards,
Great experience
Great experience, had an issue with my order my fault given the wrong email, FIXR sorted it for me with no hassle and was so lovely to talk to
19 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your order issue was resolved quickly and without any hassle. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Gig was cancelled 2 days before the…
Gig was cancelled 2 days before the event and I keep getting passed around by Fixr.co, including them wanting me to send my bank details to a random virgin media email address! I paid my money to Fixr.co and they are legally responsible.
8 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating this situation must be, especially following the cancellation of the event. In some cases, event organisers manage the refund process directly, which is why you may have been referred to them.
Please rest assured that we are currently looking into this for you and will continue working to ensure the matter is resolved as smoothly as possible. We appreciate your patience in the meantime.
Best regards,
Team FIXR
Rigid Customer Service Hours
If you need help quickly and it's a Friday @1pm. Forget it. You're on your own. No one will help you. I was left stranded with 18 tickets to resolve for an event on Saturday 2 May. Why would FIXR have rigid customer service hours when majority of events are held on weekends and after hours?
2 de maio de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
We are truly sorry to hear about the frustration this caused and that you felt stranded ahead of your event. We completely understand how stressful it is to manage 18 tickets, especially with a deadline approaching.
We really appreciate you raising the point about support availability; it’s feedback like this that helps us look at how we can improve our service for the event community. We aim to be as responsive as possible during our operating hours, and we're sorry that we couldn't get this sorted for you in time for your event.
If those ticket issues are still outstanding, please let us know so we can get them resolved for you immediately.
Best Regards,
Team FIXR
Great customer support
I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
23 de abril de 2026
Opinião espontânea
Resposta da FIXR
Hi There,
We're so happy we could help! Buying the wrong ticket happens more often than you'd think, and our team is always ready to jump in and fix it. Thank you for the kind words about our service.
We'll be sure to share this with the support team!
Best Regards,
Team FIXR
FIXR - fixed everything!
Absolutely brilliant Hayley and Tremain,
Fabulous correspondents, fast and so so helpful! Totally rocking ticketing!
P
24 de abril de 2026
Opinião espontânea
Resposta da FIXR
Hi There,
This is what we like to hear! Thanks for the 5-star review and the kind words for Hayley and Tremaine.
We’re glad we could make your ticketing experience a 'fabulous' one!
Best Regards,
Team FIXR
They answered my email quickly and…
They answered my email quickly and where very helpful
20 de abril de 2026
Opinião espontânea
Resposta da FIXR
Hi there,
Thank you for the review! It’s great to know that our team was able to get back to you quickly and provide the help you needed.
We really appreciate the feedback and are happy we could get things sorted for you.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
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