Flower Station Opiniões 

3528
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

J'ai commandé en ligne à 17 h bouquet +gift pour l'anniversaire de ma fille qui habite Londres, le tout a été livré à 22 h le jour même alors que la plupart des fleuristes consultés ne livraient que... Ver mais

Classificada 4 em 5 estrelas

What a gorgeous bunch of flowers delivered super quickly too! I’ve dropped a star because unfortunately they didn’t last very long despite changing water daily. Such a shame as they were so lovely w... Ver mais

Classificada 5 em 5 estrelas

Thank you Flower Station! The choices offered were lovely and the website easy to navigate. I am not in England and this was not an issue at all. I made an error with the address and Harini from Fl... Ver mais

Classificada 1 em 5 estrelas

This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day d... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Entrega de flores
  2. Floricultura
  3. Mercado de flores

Escrito pela empresa

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 89% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(3528)

254 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Flowers were delivered on time

Flowers were delivered on time. The recipient was extremely grateful to receive such beautiful, well looked after , flowers. They were delivered 1/8/26 and still as vibrant today. Thank you

8 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Thank you for delivering the roses to…

Thank you for delivering the roses to my daughter. Luck would have it that her spouse was at home at the time of delivery at 11 am on July 27. My request was to have it delivered late afternoon when she would be home. But it turned out ok. Next time I request your services, thank you for managing to deliver it around the time requested. Many thanks

27 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Honest opinion

I always wanted to make a surprise by sending some flowers to a sweet person. It’s a beautiful gesture. I’m glad she was amazed by the surprise and by getting this beautiful flower. My only disappointment was that the flowers sent didn’t look exactly like the one I bought from the website. I chose for a specific reason and I love the name from it, not sure even if the name of the flower was shown in the card and seeing the photo from home when was delivered, the flower was a bit different from the website photo. The flowers are beautiful no doubt, but like where’s the yellow on it? I just didn’t feel 100# disappointed cause what I wanted happened. I made the day of this person and she was very happy with my surprise to her. I’d definitely recommend but I’d just say what happened.

28 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Freshness Guarantee is a Lie

I ordered flowers for my mother’s birthday and right from the offset there were delivery issues; I didn’t mind too much as it was dealt with promptly and they offered to upgrade my bouquet to the deluxe option. However, the flowers had significantly wilted by the beginning of the third day despite their advertised 5-day freshness guarantee. When I emailed pictures in they claimed that whilst it’s just a ballpark figure for freshness, a refund couldn’t be given and only store credit - a real shame for how expensive the flowers were but also the false advertisement. I opted for the store credit & chose to send some flowers to my sister…lo and behold the hydrangeas and roses were 60% wilted from their normal state upon arrival! I really do NOT recommend this company to anybody.

24 de julho de 2026
Opinião espontânea
logótipo da Flower Station

Resposta da Flower Station

Dear Customer,

We are sorry to hear that you were disappointed with your experience.

We would like to clarify the circumstances surrounding both orders.

Your first complaint was submitted three days after the bouquet was received. While we do advertise an expected freshness period of 4–5 days, this is a general guideline rather than an absolute guarantee, as the lifespan of flowers can vary depending on a number of factors, including their care and the room temperature in which they are kept. Once flowers leave our florists, we unfortunately have no control over these conditions.

Nevertheless, in line with our freshness policy and as a gesture of goodwill, we offered to replace the bouquet for you.

Regarding the redelivery, the bouquet was prepared using fresh flowers that had been received by our florists that same morning and was then dispatched with our partnered courier. Upon receiving the bouquet, you contacted us to advise that the hydrangeas had begun to dehydrate.

We explained the particularly delicate nature of hydrangeas and provided guidance on how to care for them to help them recover. We also subsequently provided you with a partial refund at your request.

We genuinely regret that you have had two disappointing experiences with us. However, we believe that on both occasions we investigated the concerns raised, provided guidance and offered appropriate resolutions, including a replacement and financial compensation.

We appreciate your feedback and will continue to share quality concerns with our floristry team to help us improve.

Kind regards,

Ben

Classificada 5 em 5 estrelas

Thank you Flower Station

Thank you Flower Station! The choices offered were lovely and the website easy to navigate. I am not in England and this was not an issue at all. I made an error with the address and Harini from Flower Station responded immediately and reassured me that the delivery was on track. The recipient loves the flowers and certainly the bouquet looks gorgeous in the photo she sent me. All in all a pleasurable experience from start to finish. Thank you Flower Station

1 de agosto de 2026
Classificada 5 em 5 estrelas

Perfect.

It was all done on time. The flowers exceeded expectation. They looked just like the website photo. No scams ! Packaging was superb.

23 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Left at the door!

It was unexpectedly coming the day before and left at the door, which was a bit annoying. Otherwise, it was highly appreciated and good quality.

23 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a bouquet of flowers for a…

I ordered a bouquet of flowers for a friend’s birthday in April which was good BUT it’s now almost August and at no point did I want to be on their mailing list so when I got an email I immediately unsubscribed but days later another email
So I responded stating I’d unsubscribed and please unsubscribed me only to get a response thank you for liking us so much. Another email again 3rd time unsubscribed and the other day another so I informed them I would leave a review and again thank you and another email today. I can’t stand it I’d have bought from them again but this blatant constant emails on and on about reordering I’m so angry. Just GO away

30 de julho de 2026
Opinião espontânea
logótipo da Flower Station

Resposta da Flower Station

Dear Customer,

We are very sorry for the frustration and inconvenience caused by the continued emails, particularly after you had already attempted to unsubscribe. This is certainly not the experience we want for our customers.

We would like to look into this personally and ensure your details are removed from any marketing communications. Please contact us at info@flowerstation.co.uk with the email address associated with your account so we can investigate what has happened and resolve this for you.

We sincerely apologise again and appreciate you bringing this to our attention.

Kind regards,

Alex

Classificada 5 em 5 estrelas

It is already three or four times that…

It is already three or four times that I have ordered flowers from Flower Station. I live in Miami Florida and I order flowers to be delivered in London every time it is perfect and the service even when I need adjustments is A+++ Highly recommended they will take care of you guaranteed

30 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Flowers excellent - delivery not up to usual standard

Have used Flower Station several times and historically been very pleased with quality of flowers and the delivery.
However on this last occasion - delivery was delayed & required prompting from me
The flowers were sent as condolences on loss of a partner, so not impressed

22 de julho de 2026
Opinião espontânea

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