With flutterwave's dedicated customer care. i was able solve all that seemed seemed hard solve remotely. Thanks Flutterwave.
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Leia as opiniões dos outros
I like their customer support team they are swift and prompt in responding. Mary who attended to me followed through until everything was resolved. Keep it up flutterwave continue to make life easier... Ver mais
A empresa respondeu
I will recommend this app to anyone that wants to make transfer from one country to another. The whole Flutterwave Team is ever ready to make sure that the customer is well satisfied. They work round... Ver mais
A empresa respondeu
Flutterwave has some of the best support staff. They walked me through the issues, working round the clock. I'm sure they are super motivated. Great company, great product, great customer service!... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
With our new, integrated platform for both large and small scaled businesses, learn about our online payment technology solutions and grow your business globally.
Informações de contacto
Columbus Avenue 1323, 94133, San Francisco, Estados Unidos da América
- flutterwave.com
4,5
Excelente
944 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
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International Payment Acceptance By Flutterwave Require Patience
I can recommend their international payment service if you can provide all the necessary information and offer legitimate services.
Also, you must be patient and leave up to 4 days for their review and they are really working for you.
Thank you Flutterwave for allowing this.
15 de janeiro de 2026
Opinião espontânea
Resposta da Flutterwave
Hello Sunday,
Thank you for the detailed recommendation!
We are pleased to hear that our international payment services have been effective for your business.
We also appreciate you highlighting the importance of the verification process; our review period ensures that we maintain a secure and compliant environment for all legitimate merchants.
Thank you for your patience and for choosing Flutterwave!
~A.A
Resposta da Flutterwave
Hello Olufemi,
We are glad you find the Flutterwave for business platform outstanding!
Thank you for your kind words.
EXCEPTIONAL SERVICE
I most confess, I was wow by Flutterwave customer service for quick response to my email, I bought electric token and no token was released, I sent mail, message to the supplier but to no avail. Immediate I contacted Flutterwave, they responded in a jiffy and the token was released after they contacted the supplier.
7 de janeiro de 2026
Opinião espontânea
Resposta da Flutterwave
Hello Adigun,
Thank you for sharing your experience!
We’re thrilled our team could step in and resolve the issue with your utility token quickly. Providing reliable support is our priority.
Superb customer service experience
Superb customer service experience
7 de janeiro de 2026
Opinião espontânea
Resposta da Flutterwave
Hello Olawale,
Thank you so much for the kind words!
We are thrilled to hear that you had a superb customer service experience with us.
We look forward to continuing to support your business.
Thank you.
Resposta da Flutterwave
Hello,
Thank you for the kind words!
We are glad to hear that you are pleased with our Customer Care team.
We appreciate you taking the time to share your positive experience.
Our team is always here to help.
Thank you.
Awesome customer support team
I was helped from the moment I raised an issue until it was resolved. The customer support team is awesome 👌
2 de janeiro de 2026
Opinião espontânea
Resposta da Flutterwave
Hello Vincent,
We're glad we could help!
Thank you for the awesome feedback.
I am generally satisfied with customer…
I am generally satisfied with customer relations, feedbacks and assistance.
30 de novembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Peter,
Thank you for the kind words!
We’re glad we could help.
Excellent Services
I must confess that I was wowed by Flutterwave Customer service response and follow up. I've used some other payment gateways, but must confess that their customer service is exceptional. There manner of approach too is commendable. They are quite doing a very good job.
19 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Olisaeloka,
We’re thrilled to hear our team's approach and follow-up stood out to you. We'll keep working hard to provide you with exceptional service.
Thank you.
A good experience all together even…
A good experience all together even though it took close to 2 weeks to close out. I appreciate the communication all through the experience.
29 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Abdul-Hafees,
We are glad the consistent communication helped, and we appreciate your patience throughout the process. We're happy we could resolve this for you
Thank you.
Resposta da Flutterwave
Hello El Tigre Mbaike,
We appreciate the incredible feedback! We are thrilled to be your top choice, and we'll keep working hard to provide the best experience possible.
Thank you.
Excellent work!
21 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Iman,
We appreciate the positive feedback and are glad to be of service.
Thank you.
Great support team
Great support team, timely responses and high level of professionality in all conversations.
18 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Michael,
We are glad to hear our support team delivered the professional and timely service you deserve. We appreciate your feedback.
Thank you.
Excellent Response Time.
I am thrilled by the response time and the customer service is great. It's a 10/10 score from me.
16 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Ayo,
We are delighted you rate our response time and customer service a perfect 10/10!
Thank you for the kind words!
The customer service is top-notch
The customer service is top-notch, with constant messages and calls to ensure both client satisfaction and issue resolution simultaneously. I think that's the least i can describe their service
16 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Abdur-rahman,
Thank you so much for the kind words!
We believe that clear and consistent communication is the key to a great experience, so we’re thrilled to hear that our team’s efforts made a difference for you.
We truly appreciate your business and look forward to working with you again.
Thank you.
Very Slow Resolution of Cross Border…
Very slow Resolution of Cross Border Payment Delays
The system is usually fast but with a 60 to 70% success rate for cross border transactions.
The moment your transaction pends for more than two minutes, forget it, it might reach its final status the upper week and then their customer support will keep promising a 48hour resolution window.
Not good for a B2C at all
14 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Daniel,
Thank you for this honest feedback.
We sincerely apologize for the frustration caused by the pending transactions and the delay in resolution; we know that a week-long wait is not acceptable for B2C needs.
We are currently working hard to improve our cross-border success rates and shorten our support turnaround times.
Thank you for your continued trust in us. We hope to serve you better in the future.
I like their customer support team they…
I like their customer support team they are swift and prompt in responding. Mary who attended to me followed through until everything was resolved. Keep it up flutterwave continue to make life easier for businesses. Even now I can receive my payments seamlessly.
3 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Cynthia,
Thank you for the wonderful feedback!
We're thrilled to hear Mary provided swift, seamless support. Making payments easier for your business is our top priority!
We value your continued business.
Thank you.
Excellent service
Excellent service, good experience.
Please keep it up 👍👍👍
10 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Nura,
We are glad you had an excellent experience and appreciate your encouragement!
Thank you.
Great experience but I will like them…
Great experience but I will like them to work on the settlement cause it takes to much days
6 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Perfection,
Thank you for the wonderful feedback!
We appreciate you raising the point regarding our settlement schedule. We have noted this feedback for future consideration regarding potential service enhancements.
For clarity on our current policy: Naira payments settle on a T+1 business day schedule, and international payments settle on a T+5 business day schedule.
If you have any issues regarding your settlement, please send an email directly to us at hi@flutterwavego.com, and we will be glad to assist you.
We value your continued business.
Thank you.
The prompt response & professionalism is top notch
The prompt response, professionalism and kind response of the customer support from flutterwave is top notch. I will be honest I have never enjoyed a customer support any where, not even in physical banks, the way I enjoyed the support from flutterwave, they are fast in response and if there be any delays they do apologize and solve the problem. One thing I love about them is that they will always respond. And this is not the only time I have encountered the customer support and I will be glad to give them a 10/5, i am truly impressed and grateful for their services
5 de dezembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Jacob,
We are thrilled you rate our prompt, professional, and responsive support so highly!
Thank you.
If I'm to sum the support team in few…
If I'm to sum the support team in few words, it will be; dedicated, polite and understanding. They ensured there was a constant communication and feedback to get the issue solved. The communication and level of politeness made me know they were solving the problem and is in control of it. That made me trust them and was ensured they were in control and have the capacity to solve it. I've used companies in Nigeria but this is the best support team.
12 de novembro de 2025
Opinião espontânea
Resposta da Flutterwave
Hello Diamond Connect
We are immensely proud that our dedicated, polite, and communicative support team earned your trust and proved to be the best you've experienced.
Thank you.
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