I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Ver mais
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Leia as opiniões dos outros
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Ver mais
A empresa respondeu
Brilliant service unfortunately one plant was not so healthy and did not survive a week but would still use again and would still recommend as the weather lately has been excessively hot so presume t... Ver mais
A empresa respondeu
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Informações de contacto
Reino Unido
- gardeningdirect.co.uk
4,2
Bom
25 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Received ok
18 de junho de 2026
Resposta da Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Good products and good communication…
Good products and good communication regarding delivery.
11 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear you're happy with our products and the communication regarding your delivery. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Plants are beautiful
Plants are beautiful. Arrive safely and we'll packaged. Always a reasonable price.
25 de maio de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your beautiful plants arrived safely and were well-packaged, and that you found our prices reasonable. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so happy to hear that you received a healthy plant and that you had a good experience with us. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
First class transaction
First class transaction, plants arrived quickly and in good condition
17 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your plants arrived quickly and in good condition. We appreciate your positive feedback on your first-class transaction!
Kind regards,
Gardening Direct Customer Service
Very healthy looking plants
Very healthy looking plants, great prices and a swift delivery turnaround from ordering.
17 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your plants arrived looking healthy and that you were happy with both the prices and the quick delivery. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Disappointed
First tree ordered in good time for Father’s Day, arrived 10 days late and dead! Second one, also 10 days late and dead! Customer service staff, less than helpful. Unanswered emails… eventually refunded!
10 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the significant delays and the condition of the trees you received. We also regret that your experience with our customer service was unhelpful and that your emails went unanswered. We are reviewing our processes to improve.
Kind regards,
Gardening Direct Customer Service
Wonderful healthy plants
Wonderful healthy plants. Delivered with care and well packaged.
I will order from this site again.
10 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased your healthy plants were delivered with care and well packaged. Thank you for your feedback; we look forward to serving you again!
Kind regards,
Gardening Direct Customer Service
Very poor quality
We ordered a 50th Wedding anniversary rose to give as a present, but the one that came had no buds, a few dead leaves and very little new growth. We were embarrassed when we gave it to our friends. Very poor quality.
17 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear about the condition of the rose you received for such a special occasion. We understand your disappointment and embarrassment, and we sincerely regret that the quality did not meet your expectations or our standards. We are reviewing our quality control processes to prevent this from happening again.
Kind regards,
Gardening Direct Customer Service
Excellent service
Excellent service. Plants had arrived all intact and left in a safe place while I was out. Thank you.
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear about your excellent service experience and that your plants arrived intact and were left in a safe place. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Excellent services
Excellent services, all the plants were well packed in the boxes and none were damaged.
10 de junho de 2026
Resposta da Gardening Direct
Hello,
We're so pleased to hear that your plants arrived well-packed and undamaged. Thank you for your excellent feedback!
Kind regards,
Gardening Direct Customer Service
I took the special offer
I took the special offer, acceptable value for money, but the garden ready plants were well ready. With a little tender care they are starting to recover with about75% as some of the stems had broken in transport. Overall ok
17 de junho de 2026
Resposta da Gardening Direct
Hello,
We're glad to hear that with some care, your plants are starting to recover. We're sorry to learn that some stems were broken during transit and that the plants were more mature than expected. We are always working to improve the condition of our plants upon arrival.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so glad you're happy with the plant quality and quick delivery! We appreciate your kind words and look forward to your next purchase.
Kind regards,
Gardening Direct Customer Service
All great plants ⭐️⭐️⭐️⭐️⭐️😊
16 de junho de 2026
Resposta da Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Excellent customer sevice
My order wasn't in the condition that I was expecting as I have always had excellent plants and plugs I emailed to advise you of my problem and was immediately sent a replacement so was very pleased with service and have no problem buying your products again
9 de junho de 2026
Resposta da Gardening Direct
Hello,
We're sorry to hear your initial order wasn't in the condition you expected, but we're delighted that our prompt replacement service met your satisfaction. We appreciate your continued trust in our products.
Kind regards,
Gardening Direct Customer Service
When my pkants arrived they were all…
When my pkants arrived they were all bashed about plus most of the leaves were loose in the box.. the box was sturdy.. but the plants were rattling around and got very damaged.. i was very upset when i paid good money and to me they were in very poor condition.. im so sorry to have to moan
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We are truly sorry to hear that your plants arrived in such a damaged condition, especially after you paid good money for them. We understand your upset and are reviewing our packaging procedures to prevent plants from shifting and getting damaged during transit.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're so pleased you received excellent plants in good condition! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're glad your plants were good and well-packed. We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Quite expensive for the size of plants…
Quite expensive for the size of plants delivered. Some could have been in a better condition.
16 de junho de 2026
Resposta da Gardening Direct
Hello,
We appreciate your feedback regarding the plant sizes and condition. We are always working to improve our offerings.
Kind regards,
Gardening Direct Customer Service
Resposta da Gardening Direct
Hello,
We're happy you enjoyed our plants and prices! Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
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