Item has still not arrived although confirmed despatched 4 weeks ago. Previous experience has been good. Customer service took 2 weeks to reply "looking into it", since then no contact. No functioni... Ver mais
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Leia as opiniões dos outros
Geepas website was a pleasure to browse, as were all the products available. Delivery of my item was lightening fast, packaging was spot on and the product has proformed amazingly. Communication via e... Ver mais
A empresa respondeu
Recently I bought a grinder mixer, it's working really well with 3 different types of grinder, my MIL likes it as she is a good cook, uses it multiple times everyday and it is tough and strong but mak... Ver mais
A empresa respondeu
Excellent product, mediocre after sales service. On 15th December 2025, I acquired a Digital 2 in 1 Air Purifier Carbon Filter with Humidifier. Model GAP 63073 UK. The appliance, so far, performed... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- Loja de bancadas
- Grossista de aparelhos electrónicos
- Empresa de equipamento electrónico
- Loja de utensílios de cozinha
- Loja de aspiradores
Escrito pela empresa
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Informações de contacto
Reino Unido
- geepas.co.uk
3,8
Bom
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scam
Ordered fan
Was sent tracking number which does not compute.
No delivery.. 3rd day of waiting , even though site promised 'next day delivery'.
Have written to customer support twice already...no reply.
No way to contact company.
Very disappointed...
Fully paid order
Scam
Do not buy from this company.
If I could rate it zero star, I would.
23 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Customer,
Thank you for your review. We're sorry to hear your order did not arrive as expected.
Due to exceptionally high seasonal demand, some deliveries have taken longer than anticipated. Please contact our customer service team (support@geepas.co.uk.) with your order details so we can investigate and assist further.
Kind regards,
Geepas Customer Support
Resposta da Geepas UK
Hi Edward,
Thank you for your fantastic feedback. We're delighted to hear that your order and delivery experience was smooth. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Mixture is around great,but need to be…
Mixture is around great,but need to be careful with lid as its open it self with air plusser when u use for while then only sometimes
15 de junho de 2026
Resposta da Geepas UK
Hello Customer,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet your expectations.
One of our customer support agents has already contacted you regarding this matter. Kindly respond to the email with your order details so we can investigate the issue further and work towards a resolution.
Kind regards,
Geepas Customer Support
Pretty good
19 de junho de 2026
Resposta da Geepas UK
Hi Fatima,
Thank you for your fantastic feedback. It's always great to hear when our products and services meet expectations. We truly appreciate your support.
Kind regards,
Geepas Customer Support
The shipment was delayed though they…
The shipment was delayed though they were promoting Next Day Delivery in their Website. Not trustworthy at all.
23 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Hi Ranga,
We're sorry to hear that your experience did not meet expectations. We aim to dispatch eligible orders as quickly as possible, with many orders placed before our daily cut-off arriving the next working day. However, delivery timeframes remain subject to courier operations and can occasionally be affected by factors outside of our control.
We would be happy to review your order and investigate any concerns regarding tracking or delivery. Please contact our customer service team with your order details. You can reach us via our email support@geepas.co.uk.
Kind regards,
Geepas Customer Support
I had bought a blender got it replaced…
I had bought a blender got it replaced…
I had bought a blender got it replaced when I reported a fault over the email within the warranty window
13 de março de 2026
Opinião espontânea
Resposta da Geepas UK
Hi Mustak,
Thank you for your positive feedback. We're pleased we were able to assist you with a replacement under warranty and that your issue was resolved. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Huge thanks to Geepas UK and especially…
Huge thanks to Geepas UK and especially to Sreya from their support team. I needed a product exchange, and Sreya provided prompt, helpful assistance to get it sorted right away. It's reassuring to buy from a reliable brand like Geepas knowing they back their products with such efficient customer care. 5 stars!
22 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Hi Festin,
Thank you for your wonderful feedback. We're delighted to hear that you had a positive experience with our customer support team. Your kind words and appreciation mean a great deal to us, and we're grateful for your support.
Kind regards,
Geepas Customer Support
Looks great
Looks great, and the delivery was exceptionally quick, taking less than 24 hours.
17 de junho de 2026
Resposta da Geepas UK
Hi Charles,
Thank you for your fantastic feedback. We're delighted to hear that you're happy with the product and the quick delivery. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Got a replacement part for free
I bought a salad maker a couple of years ago. One part of the salad maker broke and I contacting them to request the new part. I'm very grateful with them because they had the part and they sent it over to me. They didn't charge for the part, only for the delivery fee. I'm very happy with the customer service, they always replied fast. I'm also very happy that I managed to get the spare part and not having to get a completely new salad maker - with other brands there are a lot of times when they don't sell the parts and they make you buy the product again. Being able to get the part is good not only for the customer but also for the environment. Thanks a lot!
19 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Lorena,
Thank you for taking the time to share your experience with us.
We are delighted to hear that we were able to assist you with the spare part for your salad maker and that you were pleased with the support provided by our customer service team.
We strongly believe in supporting our customers with spare parts whenever possible, helping to extend the life of products and reduce unnecessary waste. It is wonderful to know that this made a positive difference to your experience.
Your kind words and appreciation mean a great deal to us. Thank you for your continued support, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Resposta da Geepas UK
Dear Akhila,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you are pleased with the quality of the product. Providing reliable and high-quality products is something we continually strive for, so it is wonderful to know that we met your expectations.
Your feedback is greatly appreciated, and we thank you for choosing Geepas.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Had an issue but customer service…
Had an issue but customer service sorted this out ( bit slow but still
Sorted) the replacement 16inch floor fan is brilliant.
15 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Susan,
Thank you for taking the time to share your experience with us.
We are delighted to hear that your issue was resolved and that you are pleased with your purchase. Customer satisfaction is very important to us, and we are glad that the product is meeting your expectations.
We also appreciate your patience throughout the process and your valuable feedback. Your support means a great deal to us.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Resposta da Geepas UK
Dear Richard,
Thank you for taking the time to share your experience with us.
We are delighted to hear that the product is working well and meeting your expectations. It is always rewarding to know that our customers are satisfied with their purchase.
Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Penetrating the Geepas support service is so difficult I give up!
I have tried 4 times to contact their support email as directed on their website and it comes up with server error every time. I looked for a contact number and NO I am not going to ring Dubai!
The toaster that I bought from them has a '1' slice option yet, when used, both long bays' elements light up. So my question is 'What does the 1 slice button actually do?
2 days later (23/6/26) and I have come to conclusion that messages do not penetrate the Geepas system or those dealing with this enquiry.
I have simply asked what a publicised feature on their toaster does and they have (when they choose to reply) taken this simple enquiry as a complaint and said to send the toaster back, rather than answer the question.
21 de junho de 2026
Resposta da Geepas UK
Dear Graham,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Has anyone brought a Geepas air cooler
Has anyone brought a Geepas air cooler. I just brought 2 filled it with water and ice but still its not giving out cold air like it should do. Any suggestions
20 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Erum,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Really one day delivery
Really one day delivery
Product is super cool do the all jobs
Grinding indian spice as per expectation.
Branding was good 👍
I am happy with product ☺️
Thank you
14 de junho de 2026
Resposta da Geepas UK
Dear Ankush,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are happy with the product and that it is meeting your expectations, especially with grinding Indian spices effectively. It is also great to know that you were satisfied with the branding and overall experience, including the fast delivery.
Your kind words and support are truly appreciated. Thank you for choosing our product, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
After the seal on my pulse blender…
After the seal on my pulse blender broke(no fault on the product) ,I contacted customer service for assistance sourcing a replacement seal.
The response from Arjun was amazing.
Polite,helpful and immediately efficient in sourcing and supplying the new seal.
19 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Edward,
Thank you for taking the time to share your experience.
We are delighted to hear that you were pleased with the support you received. Providing prompt, helpful, and efficient assistance is something we strive for, and it is wonderful to know that we were able to help source and supply the replacement seal quickly.
Your kind comments are greatly appreciated and will be shared with Arjun and the wider team.
Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Resposta da Geepas UK
Dear Usman,
Thank you for your positive feedback.
We are delighted to hear that you are pleased with the quality of your purchase. Customer satisfaction is very important to us, and it's wonderful to know that the product met your expectations.
Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Absolutely love the speed at which it…
Absolutely love the speed at which it was delivered and they’re great.
12 de junho de 2026
Resposta da Geepas UK
Dear Simon,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you were pleased with the speed of delivery and that you are enjoying your purchase. Providing quality products along with a smooth and efficient service is always our goal.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Despite initially having issues…
Despite initially having issues establishing contact with Geepas, when I was finally put through to Sreya my issue was resolved. Sreya provided a quick solution and turn around, communicating clearly and punctually along the way,
16 de junho de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Steven,
Thank you for taking the time to share your feedback.
We appreciate your patience and are pleased to hear that your issue was resolved satisfactorily. Providing prompt, clear, and effective customer service is very important to us, and it is rewarding to know that your experience improved once we were able to assist.
Thank you once again for your support and for giving us the opportunity to resolve the matter. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Fake "Next-Day" claims, deceptive tracking, and predictable gaslighting
Do not be fooled by Geepas’s advertised "Next-Day Delivery." I paid a premium price specifically for swift delivery and a 2-year warranty, only to experience a total failure of service and an outright attempt to mislead me. My order was placed on 27th May. I was sent a broken tracking link routing me to a completely wrong courier (DHL). After playing detective, I managed to unearth the actual tracking log via SmartConsign and DX. The internal data proved unequivocally that Geepas generated a shipping label and pre-registered a manifest on 27th May to pretend it was shipped, but never actually handed the physical box over to the courier. For days, the courier's live status read "expecting your parcel shortly"—because my fan was sitting on the stock. I sent a formal, heavily documented complaint exposing this fake tracking trail. Miraculously, the item was rushed out and arrived the very next day(3rd JUNE).Even worse is their customer service response. When they finally repliedthey used their standard, predictable script: aggressively deflecting the blame onto the courier company and claiming they have "no direct control over scans." A courier cannot scan a parcel that Geepas hasn't physically handed over to them.To top off the abysmal experience, they offered a 15% discount on a future order as "goodwill." I will never spend another penny with a company operated by Western International Group, where the leadership has a long history of dissolved corporate entities on Companies House. They take your cash upfront, hide behind automated tracking compliance, and gaslight you when caught. Avoid.
Additionally, the weather went cold and I didnt even have a chance to use their fan. Until! Today the heat boiled my room so I tried this premium fan to find out its a basic fan, noisy and does not reduce the temperature but increases humidity so that you can stay hot but sticky. Avoid avoid avoid!
13 de maio de 2026
Opinião espontânea
Resposta da Geepas UK
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation must have been and appreciate you bringing your concerns to our attention.
Unfortunately, we have been unable to locate any previous correspondence relating to your case using the information available in your review. Customer satisfaction is very important to us, and we value all feedback as it helps us identify areas where we can improve our products and services.
We would welcome the opportunity to look into this matter further and assist in resolving any outstanding issues. Please contact us at support@geepas.co.uk with your order details, and our team will be happy to investigate and assist you further.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
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