I contacted SHOUT whilst acutely stressed and anxious and feeling unable to cope. I waited 4 hours and 15 mins to speak to a volunteer and then they seemed to be following a script. They offered co... Ver mais
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Absolutely appalling! I was connected to someone called Katie! I have an eating disorder as a result of being skinny and fat shamed over the years. Needless to say, I feel worthless at times. I was ho... Ver mais
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I wish I had looked at the reviews before. I first tried to make contact in October 2025 and have tried probably about twice a month since. I was finally connected to someone this morning but it did n... Ver mais
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Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated ‘5 minute response’. Sent automated links’s to resources and other crisis lines that did not work.... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Informações de contacto
Reino Unido
- info@giveusashout.org
- giveusashout.org
1,3
Muito mau
508 opiniões
Respondeu a 100% das suas opiniões negativas
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1 hour+ wait times
I’ve tried multiple times to contact them as I prefer texting over talking to someone about my mental health. Every time has been over an hour wait before I just give up. They say that they’re experiencing high traffic but if that’s the case then shouldn’t they at least hire more people
11 de março de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Redford,
Thank you for sharing your experience in this review.
We're sorry to hear about your wait times - It's immensely difficult to hold for support when it's desperately needed and we understand your frustration.
We are constantly looking for ways to support people more effectively and reach people sooner.
Thanks again for your feedback.
All the best,
The Team at Shout
Lacking in compassion.
I used this service when I was in the depths of complete and utter despair after I found out that my girlfriend of 10 years had been cheating on me. I just wanted to die, I also have a long history of severe depression and anxiety and also have a personality disorder. The conversation was fairly decent to start off with, but when I explained that I had no family or friends to turn to, they said there was nothing they could do. Whilst I understand that there is no magic pill to change someone's life, saying that there is nothing they could do and then abruptly ending the conversation is the last thing you should say to a suicidal person. I ended up taking myself to A&E at my local hospital and they said they couldn't help either! All I required was something to calm me down.
The way people are treated with mental health issues by some of these organisations is an absolute disgrace!!
20 de março de 2025
Opinião espontânea
Resposta da Shout 85258
Hello,
Thank you for taking the time to leave a review of your experience.
We're very sorry to hear that you didn't receive the support you were seeking when you texted us at a very difficult and vulnerable time.
Our aim is to guide and support people to find their own next steps over the course of a conversation lasting around 45-50 minutes and, throughout this time, feeling heard and understood by our trained Shout Volunteers.
We would like to know more so we can look into this and see what happened. If you are amenable to this then please reach out to info@giveusashout.org quoting the reference SD-72833 and a member of team will be in touch.
Kindest regards,
The Team at Shout
What a load of BS
What a load of BS - You have to wait and wait and wait - its not for me.
3 de março de 2026
Opinião espontânea
Resposta da Shout 85258
Hello J,
Thank you for taking the time to share your experience.
We're sorry you had to wait so long when reaching out to us.
Once you receive our automated messages then you are in line to be connected to a volunteer but at times of peak demand or overnight this may be much longer than we would wish.
We know it can be incredibly tough waiting for support but we hope you'll give us another try.
Kind regards,
The Team at Shout
The worst experience ever
The worst experience ever. All they do is apologise, give you links…. Hopeless
I felt even worse after chatting, you are hopeless
2 de março de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Mrs Spicer,
We're grateful for you taking the time to leave a review but sorry to hear you didn't receive the support you were seeking when you reached out to us recently.
Our aim is for people to feel supported and listened to and we would like to understand what happened so we can make positive changes and encourage you to try us again. Please reach out to info@giveusashout.org quoting reference SD-72693 and a member of the team will be in touch.
Kind regards,
The Team at Shout
This is the second time I have tried to…
This is the second time I have tried to use this service when I have been in significant need. I have waited 1.5 hours before I decided to text Stop as I couldn’t face waiting anymore. I totally appreciate this is a charity. However I think it is wholly unsafe.
21 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello J K,
Thank you for taking the time to review our service.
We are sorry you had to endure a long wait and eventually texted STOP.
Especially at times of high demand when other service may not be available our wait times can be longer than we would wish.
If people feel unable to keep safe we ask them to call 999 or 111 for immediate support.
We appreciate your feedback and do hope you'll give us another try.
Kindest regards,
The Team at Shout
No space to open up
I had a chat with an agent yesterday who seemed rushed to give me solutions so id go away she didnt give me time to open up about how I was feeling and made me seem like I was just another number. I really needed someone to listen to me and instead she ended the chat thinking cause she had sent me an app to download that would solve all my problems. I felt like i was a burden and she had better things to do not one bit supported.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Orla,
Thank you for taking the time to share your experience.
We aim for volunteers to allow time for people to share how they are feeling over the course of around 45 minutes and work towards positive next steps, possibly with the aid of other links to support if agreed.
We're sorry this conversation left you feeling unacknowledged and unsupported - your emotions are important and we would like to understand what happened with the aim of improving our service and encouraging you to try us again.
If you're happy for us to do this please email info@giveusashout.org with the subject line SD-72430 and a member of the team will be in touch.
All the best,
The Team at Shout
Please do not use this service
its absolutely shocking that this service is even advertised to people going through crisis. responses are robotic and extremely impersonal. the wait between each message is around 5 minutes. they dont ask you questions. I waited an hour to talk to someone and they sent around 9 messages before the convo was over. Ive left feeling even worse than before. Im really sorry to anyone who used this service, and I'm slightly concerned that this is even promoted at all by anyone.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Rosie,
Thank you for taking the time to leave a review.
We're sorry this conversation left you feeling unsupported and we would like to look into it to see if improvements can be made and we can gain your trust in our service.
If this is something you're open to then please email info@giveusashout.org with the subject line SD-72396 and a member of the team will be in touch.
All the best,
The Team at Shout
Minus one star
Only giving the service one as it is the lowest review you can give it. I find this service shocking. I have been recommended to use this service by many health care professionals but the service in its self is insane. Not only does the messages not deliver meaning I have to use another device, I have been waiting for hours on end. I understand how many people must use this service but it should accommodate people not leave those to just sit and suffer. I struggle with speaking on the phone due to anxiety and when I was informed of this site I was excited to try it. Unfortunately, the service feels robotic and insensitive. It doesn’t help and doesn’t accommodate my needs. It is disappointing that this website is recommended widely by professionals but has such a bad reputation. I don’t think I will bother again.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Daz,
Thank you for taking the time to write this review and we're sorry that our service hasn't provided the support you require.
If your messages are not delivering then this may be an issue with your phone or network so please check out our FAQ section titled 'What mobile phone networks can I text Shout from?' for more information.
https://giveusashout.org/about-us/faq/
All the best and we hope you'll give us another chance.
The Team at Shout
Too long
Waited 3 hours and no one replied. Just kept getting "someone will be with you shortly."
11 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Diane,
Thank you for leaving this review.
We know how distressing it can be to wait for help. We do reach everyone eventually and any automated messages you receive before that time aim to reassure you that you are in line to be connected and may have links to other support.
We are constantly striving to find ways to reach people sooner and support them more effectively.
We hope you'll try us again,
The Team at Shout
Is this a bot? Or are volunteers trained to be comfused and not talk properly?
Many people chat in this service experienced that as a emotional support hotline, they do not care and help. But they only trained to listen to problem and provided resources. Of course I do underatand some people misconcept this support as if volunteer can solve problem which they do not. As volunteers can only listen and provide resources. As part of this mindset, how does it help people move foward in life if most consumer thinks that it is robotic, or thinking that volunteers are trained to talk poorly and give scenario which is not real or make sence in a real world. Honestly I have no idea.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Okie,
Thank you for your review.
You are indeed right that our aim is not to fix specific problems but by sitting alongside people in their worry and distress and giving them time to talk and be heard, it can help direct them to the next step in their journey feeling empowered. This may include sharing some curated resources if they wish.
We're sorry if people feel our trained volunteers are robotic - We may ask similar questions when it comes to ensuring people's safety but volunteers are encouraged to find their own voice and words to aid rapport and build connection.
All the best,
The Team at Shot
inappropriate and insensitive messages
At a time when you need support they are not supportive and send messages inappropriately and insensitively, literally received a message saying “end your life, take care” this was one of 5 messages received with the above message been the top message on my home screen.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Martin,
Thanks for your review.
it looks like you've reached out to us separately so we can look further into this and a team member will be in touch shortly.
Kind regards,
The Team at Shout
Like many other reviews here.
Like many other reviews here.. I've had a terrible experience with Shout. The first four times I've tried to connect with them, I've been left on hold for several hours (on one occasion 6 hours) before someone appears. I have kids, so couldn't just be staring at my phone for 6 hours waiting for someone to answer..so every time they would end the chat after waiting maybe ten mins. The one time I've actually spoken to someone, it felt like generic copy and paste responses that were nothing to do with what I was saying.
Awful..
7 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Molly,
Thank you for taking the time to review your experience.
We're sorry you've been left waiting so long to be connected. Shout can get so busy that on occasion, especially when other services may not be avilable, our wait times can be several hours but we are constantly looking to reduce this.
It sounds like the time you did have a conversation, you didn't feel a connection with your volunteer. Our aim is for people to feel understood and heard over the course of around 45 minutes and we would invite you to give us another chance.
Kind regards,
The Team at Shout
Dreadful experience
Dreadful experience. Waiting hours for a response and then the operative tried to keep ending my conversation if I didnt reply immediately. No real help just sent me a pdf with some things, like go for a walk, to make me feel happier. Left more upset/angry after using this service.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Berale,
Thanks for putting aside time to review your experience.
We're sorry you didn't feel your conversation was helpful to you - We aim for conversations to last around 45 minutes allowing ample time for back and forth chat. If the volunteer doesn't hear from someone after a few minutes they may check in to ensure you are OK to continue as some people may have found the support they needed or have been distracted.
Our volunteers are asked to share info about any resouces offered so that people don't receive something that isn't useful and shouldn't send them unless agreed.
While this was not the experience you hoped for we truly hope you'll try us again.
All the best,
The Team at Shout
I would love to give zero stars
I would love to give zero stars. I contacted twice this week, both times I didn’t get a response for 7+ hours. The bot messages sent in the mean time encourage you to end the conversation? I’m not well and slipping back in to the red alerts of my care plan and the person who finally messaged just said “awh we can see your struggling” and then because it was 6:30am by this point and I had fallen asleep waiting, they asked “is now not a good time to talk?” Funnily enough no it’s not, I might be struggling but that doesn’t mean a gal can’t fall asleep. Useless. I used this when I was in crisis as well, a couple years ago, as I was told by health care professionals it was helpful for when I couldn’t contact my carers. Was it helpful? No, because I had the exact same experience I’ve had this time, I thought I would give the benefit of the doubt, but what was the point as it didn’t benefit me one bit. Don’t use they’re useless.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello nld,
Thank you for taking the time to write this review.
We're sorry you had to wait so long to be connected recently when you needed support. There are times, particulaly overnight when people may be asleep by the time they are connected and our volunteers will check in before closing the conversation and inviting them to try us again, as some people may still be awake.
We hope you'll give us another try - Your voice deserves to be heard and we would like you to have the chance of speaking with one of our trained volunteers when you're struggling.
Thank you for your feedback. We are always looking for ways to support people better and reach them sooner.
Kind regards,
The Team at Shout
I contacted shout for 3 days in a row…
I contacted shout for 3 days in a row last week actually only texting to a person once as the delays were in hours so I stopped the conversation (it encourages you too) I now get a message that I have contacted them a lot and it stops. So unfair. Won’t be using their service again. Alone Your reply just justifies your approach I wouldn’t have to keep trying if I got through. Shouldn’t be referred here feels unsafe.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Robert,
Thanks for your review.
It looks like despite not having a conversation, our system may have flagged you as a more frequent user due to a concentrated number of texts over a short period of time. This should not block you from speaking to us and if you text in after 48 hours and answer the prompts then you should be in line to talk to someone.
After a set period, any limitations will be lifted.
We hope you'll give us another try - You deserve to be heard.
Kind regards,
The Team at Shout
Just talk to chat gbt..
Just talk to chat gbt...
These "people" are ai but less personal and warmth then a chatbot.
Also impossible to get thu
2 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Aaron,
Thanks for your review.
We're sorry you've struggled to reach us - At times our service is very busy and therefore it will take longer to connect to people than we would wish.
All our volunteers are real people and once connected, conversations last around 45 minutes during which time they aim to give you space and time to share your thoughts and feelings before looking at what some positive next steps might look like.
We hope you'll give us another try,
The Team at Shout
Zero
Zero
Don't go there....
Negative make you feel worse rub salts on wounds don't ask them for help
Worsened my anxiety like getting a kick in he guts
1 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Ruby,
Thank you for taking the time to share your experience.
We're sorry you didn't receive the help you were seeking and we would like to know more so we can see what happened and make positive changes.
If you would like us to do this then please email info@giveusashout.org quoting reference 72199 and a member of the team will respond.
Kindest regards,
The Team at Shout
Shout make you feel they cant be bothered to provide the service they advertise .
²Absolutely shocked that i only treid this service once months ago .To be then put on a one conversation in 48 hours I didn't bother again until tonight .Having blocked the page from my view over upset of there negetive approach I unblocked and texted again tonight only to be asked by a bot .Has it been more than 48 hours since last conversation y or n
What the hell it should be treated as new starting again when it was months ago ..Currently waiting already feeling like they don't want to respond to me .feeling really low and they already treating me as im a nobody .In the end I spoke to a lady who was understanding of the major life struggle I have to live with everyday she gave me a link to a suicide helpline that offers counselling for suicide Loss .more helpful than my first time contacting shout .As the conversation previous kept getting cut off then they put a 48 hour timeline without any kind of support offered .guess I was also calmer in my approach than before ..Living with losing my daughter makes me feel like I cant carry on facing Life .
1 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Beverley,
Thank you for your review and we're sorry to hear of your negative experience.
In exceptional circumstances we may limit conversations to people who use our service most frequently to enable more people to be reached and it sounds like intermittent technical issues may have played a part in this from what you say.
The fact you were asked about recent usage after so many months is an idisyncrasy of the system and we understand your confusion, however this should be cleared now.
We're very pleased you persevered and made a connection with a volunteer with whom you bravely shared your feelings and who could give you understanding and links to outside support if you might need it.
Thanks for your feedback - We are here for you.
The Team at Shout
If I could give 0 I would
If I could give 0 I would. Took 8 hrs to get through and when I tried to talk about my feelings about why I was contacting the service they ignored me and asked me completely random questions that weren’t relevant to the conversation. They wouldn’t allow me to talk about my problems
1 de fevereiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello,
Thank you for sharing your experience in this review.
We're sorry for the long wait - While this is something we're addressing it can take longer to be connected to a volunteer than we would like especially at peak times of demand.
Our aim is for people to be able to share their feelings and problems over the course of 45-50 minutes but it sounds like the conversation for you was unhelpful and also frustrating. While we can't see the conversation in question it's normal for volunteers to enquire about safety if they feel this may be an issue, and that may take precedence but once safety is established we would expect the conversation to explore your thoughts and feelings.
We would like to look into this to see if positive changes can be made so if you're willing for us to do this then please email info@giveusashout.org quoting reference 72187 and a member of the team wil respond.
Kind regards and we hope you'll give us another chance.
The Team at Shout
Awful Service
Absolutely dreadful service.
I have never contacted a mental health charity before in my life but I was at a particular low point one day and just needed someone to reach out to.
Well it was 90 minutes to get through to someone only to be told to speak to my GP, the mental health advice equivalent of asking me if I have tried switching it off and on again. Barely any questions on why I was feeling the way I do or any response which would suggest that this service is even attempting to be personalised and not just copy and paste responses.
An absolutely dreadful experience that actually left me feeling worse than before I reached out. I will never be using them again and would recommend to anyone who cares about their mental health not to either.
21 de janeiro de 2026
Opinião espontânea
Resposta da Shout 85258
Hello Timothy,
Thanks for sharing your experience in this review.
We're sorry to hear you felt unsupported when you texted in. It takes strength to reach out when we struggle and we would invite you to email us at info@giveusashout.org quoting reference SD-71978 so we can look at what happened and hope to regain your trust in our service.
Kindest regards,
The Team at Shout
Kindest regards,
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