I contacted SHOUT whilst acutely stressed and anxious and feeling unable to cope. I waited 4 hours and 15 mins to speak to a volunteer and then they seemed to be following a script. They offered co... Ver mais
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Leia as opiniões dos outros
Absolutely appalling! I was connected to someone called Katie! I have an eating disorder as a result of being skinny and fat shamed over the years. Needless to say, I feel worthless at times. I was ho... Ver mais
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I wish I had looked at the reviews before. I first tried to make contact in October 2025 and have tried probably about twice a month since. I was finally connected to someone this morning but it did n... Ver mais
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Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated ‘5 minute response’. Sent automated links’s to resources and other crisis lines that did not work.... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Informações de contacto
Reino Unido
- info@giveusashout.org
- giveusashout.org
1,3
Muito mau
508 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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All of these reviews are true
All of these reviews are true - it's amazing Shout doesn't acknowledge or try to fix this. I've tried multiple times to access the service, never get a response in under two hours, and when I do it's like an AI bot. People are in need and the lies on the website give false expectations that just leave callers feeling worse, unwanted and unheard. Terrible and potentially harmful service.
16 de março de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Cat,
Thank you for taking the time to leave a review.
We are sorry that your average wait time has exceeded our aims and that when connected you felt unheard and disregarded - this is not our aim and we'd like to know more. If you're happy for us to look into this, please email info@giveusashout.org quoting reference SD-64354 and a member of the team will respond.
Thanks again for sharing your experience.
All the best,
The Team at Shout
DO NOT USE THIS SERVICE
Do not use this service. It will make your mental health WORSE. It does not work, if they even bother getting back to you it will be hours and hours later. And they are desperate to end the conversation.
Do yourself a favour and seek help elsewhere because Shout ruins lives.
Look after yourselves everyone x
20 de dezembro de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Purple Dream,
Thanks for taking the time to leave a review.
We're sorry to hear you had to wait to be connected to a volunteer and even after waiting you felt your conversation was closed abruptly.
Because Shout is so popular, at times it may take much longer than we would like to talk to a trained Shout Volunteer.
We are working hard to bring this wait time down.
If you'd like us to look more closely at your conversation you feel was closed down too quickly so that we can see what happened, we would appreciate it if you could reach out to info@giveusashout.org quoting reference SD-64321 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Studying as a counsellor, my review of shout
Studying as a counsellor, being honest the staff answers/comments are robotic, in scary way all standard. No sympathy or empathy used in chats.
Try using sentences like, I'm here for you, remember this is your safe place, I believe in you. Chats are typical and copied and pasted. Can we signpost you or can we give you resources? Which means we don't know what to say to help you.
Staff/volunteers have no experience even though they talk to people in crisis everyday.
When I'm in crisis, they tell me we're closing the chat, go call 111, even though there support line is for people in crisis.
Service is misleading, if you contact them every day they put a limit on you, stating you can only contact them in 48 hours. The charity don't advertise this. Not sure why the charity is called shout when they put a limit on the number of times your allowed to contact them too much, maybe they should call the charity mute, instead?
Staff/volunteers can't deal with people in crisis, they're not qualified enough.
Got to be honest I 1000% recommend Samaritans they have real life experience, all ages, say kind things, seems more humane and real
13 de março de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Marria,
Thanks for taking the time to write a review.
it sounds like you're a regular user of our service but we're sorry to hear your recent experience of our service has not met your needs.
The FAQ on our website details limits placed frequent users - we hope that people who use our service more often than is expected will reflect on their recent conversations and use that to empower them to to take their next steps - this may include using previously agreed coping skills or perhaps other services.
https://giveusashout.org/about-us/faq/
Thank you for your feedback which helps us to support people more effectively.
The Team at Shout
Really disappointing
I sent the initial text which follows with 4 automated messages saying that someone would help and I never heard back.
13 de março de 2025
Opinião espontânea
Resposta da Shout 85258
Hello coo,
Thanks for leaving a review.
It sounds like you were connected to our systems but it may have taken longer than we would like to pair you with next available volunteer.
We aim to reach people within 30 minutes but at times it may take much longer. Once you receive our automated messages and respond to the prompt asking what's on your mind, then you will be in line to be answered.
We know how difficult it can be to wait when you need support and we hope you'll give us another chance.
All the best,
The Team at Shout
useless would give 0 stars
i contacted them yesterday (08/03/25) and I knew it was international woman's day so i knew it would of took a while to get though but when i finally did get though to someone the person said to me are you okay i said i was and just ended the chat I wanted to talk about my problems with sleep.
8 de março de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Cain,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't receive the conversation you deserved when you texted in to talk about your sleeping problems.
We're curious what happened here and if you'd like us to look closer at your conversation then please reach out to info@giveusashout.org quoting reference SD-64151 and a member of the team will be in touch.
In the meantime we'd ask you to try us again when you need to talk and hope that this disappointing experience won't put you off.
Kind regards,
The Team at Shout
Horrendous and unempathetic
Horrendous and unempathetic. I texted because I was suicidal and nobody bothered replying. Probably a scam.
7 de março de 2025
Opinião espontânea
Resposta da Shout 85258
Hello JB,
Thank you for taking the time to write a review.
We're sorry to hear you waited so long to be connected to a Shout Volunteer - we aim to reach people within 30 minutes but at times of high demand such as overnight it can take longer. Waiting for help when you need is can be incredibly tough but we do reach everyone eventually.
If you feel unsafe we would always recommend calling 111/999 for immediate help.
We truly hope you'll try us again should you need to talk in the hope you can experience a conversation with a volunteer and be able to express your feelings and feel understood and not alone in your pain.
Kind regards,
The Team at Shout
Immoral scam
Would give it nothing if I could. Awful con of a service on people at their lowest. Claims to be free,utter nonsense,asked me to type anything, I was having a panic attack, and it's not like me to go on anything like this anyway but I needed to talk to SOMEONE, I started typing and it took me to a different page asking for payment. Plus I'm sure it will all be AI.
25 de fevereiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Harriet,
Thank you for taking the time to leave a review.
We're sorry to hear your experience of texting in was a negative one - seeking help during a panic attack takes immense fortitude and we wanted to assure you our service is free and staffed by trained volunteers and backed up by clinical supervisors.
More information can be found at our FAQ if you click on 'What mobile phone networks can I text Shout from?'
It's hard to be sure what site you were diverted and exactly what happened - While you wait to be connected we may share links to other support or our terms and conditions and once connected to a volunteer you have a back and forth text chat lasting around 45-60 minutes, at the end of which if they feel it may be helpful, they may share links to other forms of support which should be free and accessible to all.
We hope you'll try us again when you need to talk.
All the best,
The Team at Shout
https://giveusashout.org/about-us/faq/
First And Last Time
21st Feb 2025
Was my first time using the service and I’ve never used one of these services before. Honestly I wish I hadn’t. All the responses from “Rose” sounded completely automated and after a multiple long messages at the beginning outlining how I felt and what was going on the only response I got was “are you having thoughts of suicide”
The entire conversation sounded like I was talking to an AI bot and the “help” that I was provided was just links to random apps that aren’t going to help me in the slightest.
I just wanted someone to talk to…
21 de fevereiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Conor,
We're very sorry to hear you didn't receive the support you needed when you texted in.
We connect people with real volunteers and our hope is for over the course of a 45-60m conversation you'll have the experience of feeling understood while sharing your thoughts and emotions. As you say, sometimes we just want someone to talk to.
We wish to look into this and if you would like us to do so please email info@giveusashout.org quoting the reference SD-63701 and a member of the team will reach out. We hope your first experience won't prove to be your last.
All the best,
The Team at Shout
What an absolute joke of a service
What an absolute joke of a service. Do not attempt these if you really need help as they'll say we're trying to get to then follow that with a "text stop if you don't want to wait". Hopefully I get through this
20 de fevereiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Peter,
Thanks for taking the time to leave a review.
We're sorry to hear you had to wait longer for a conversation than we would have liked. We aim to reach everyone within 30 minutes but this is not always possible, however we do get to everyone eventually.
We understand that not every crisis can wait and if people feel unable to keep safe we would always recommend calling 111/999.
We inform people how to stop the conversation and this can be helpful if someone feels they are able to wait for another time - though this is not applicable to all. In some cases by the time we reach them, the moment may have passed or they will have found or sought support elsewhere or from those around them and so texting stop allows them to opt out before being connected.
We hope you'll try our service again when you need to - we are here for you.
The Team at Shout
So bad it made me feel worse than when I started
The wait to speak to someone wasn't too bad but when someone did connect to me all they did was say things like "that does sound bad" or things to that effect. Nothing about what I could do or anything specific about what I was saying. Just felt like talking to some AI bot. Honestly made me wanna kill myself more than I did before talking to them.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Lyra,
Thanks for taking the time to write a review.
We're sorry to hear that your experience of our service on this occasion was not what you hoped for.
Our aim is for people who text in to feel understood and heard by our trained Shout Volunteers over the course of a conversation lasting around 45-60 minutes.
We sincerely hope that you'll give us another chance and try again when you feel the need to talk.
If you feel unable to keep safe we would always recommend calling 999 for immediate support.
All the best,
The Team at Shout
This service offers nothing
This service offers nothing, they barely respond and I believe this service is causing more harm than good to individuals who are struggling and should be ceased.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello UK Company,
We appreciate you taking the time to leave a review of our service.
We're sorry to hear you struggled to get a response - It can take longer to be connected with a volunteer especially overnight but we encourage people to text in when they need support - we will reach everyone eventually and aim to listen with understanding and guide people towards their next steps.
We hope you find the support you need and deserve and would like you to try us again.
The Team at Shout.
Absolutely shocking I ended up in hospital because they didn’t answer and a second time I ended up self harming because they also didn’t answer
One of the times in October I used shout to reach out as I was not okay and it took them hours to reply and by the time it came round I was lying in a hospital bed because I tried to take my life, another time last night I tried to reach out for self harm they never answered and I ended up self harming due to them not answering personally what is the point in having an urgent helpline if they won’t answer people who are trying to reach out are going to end up doing things to themselves because they take too long or just don’t answer
26 de outubro de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Libby,
Thank you for taking the time to reach out with your review.
We're sorry that it took so long for our service to connect you with a volunteer at a time of extreme distress. We do aim to reach people within 30 minutes but at times this may take longer than we would wish, especially at periods of high demand when all our volunteers are already engaged.
If someone is struggling to keep safe and requires immediate attention we would always recommend calling 999 or 111. We're pleased to hear that despite not being able to talk to one of our volunteers you found yourself in a place of safety in October and we hope you got the care you truly deserved.
We hope this won't deter you from trying our service again when you need to talk.
All the best,
The Team at Shout
Resposta da Shout 85258
Hello Jessica,
Thank you for taking the time to write a review.
We're sorry to hear that you've not been connected to a Shout Volunteer after using our service recently.
You should receive automated system messages when you text in - this shows you are in the queue to be answered by the next available volunteer.
If you are not receiving these, please visit our FAQ which details what phone networks you can text us from and how to reverse a short code block on your phone if there is one.
https://giveusashout.org/about-us/faq/
We hope you'll give us another try - we are here for you.
The Team at Shout
No comunicqtion
I have tried using this service twice now. And both times I have never spoken to a person. I understand that the service may be busy but to just be ignored while “waiting” isn’t very helpful.
20 de janeiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Zoe,
Thanks for taking the time to write a review.
It must be disappointing to use our service twice and not be connected with a volunteer - we do reach everyone but at present not always within our aim of thirty minutes.
You should receive regular messages as your wait continues and some of these may direct you to other means of support while you are in the queue to be answered.
We are presently training more volunteers with the aim of bringing this wait time down.
We know waiting to receive help can be immensely hard and we hope you'll try us again when you need to talk - we are here for you.
All the best,
The Team at Shout
Needs a time indication
I’ve tried using SHOUT many times as I’m not able to use phone crisis services. I know nighttime is likely to be busier but I can’t recall someone ever getting in touch with me before 4 hours. Like many others have said, so much can happen in that time. You can’t operate as a crisis service if you don’t offer immediate support.
I also find it wilding unhelpful that there’s never any indication of how long you’ll need to wait to speak to someone. I would actually find it more reassuring if at least I know it would be a couple of hours till I speak to someone.
I desperately try to give this service chance after chance but I’m let down every single time. I cannot in good conscience recommend this service as it’s never once helped me.
19 de janeiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Rose,
Thank you for taking the time to write a review.
We're sorry to hear that despite reaching out to us more than once, you've not found that our service gives you the support you require. Your determination to seek support is a true sign of resilience and we know it takes courage to reach out when things are incredibly difficult.
If you require immediate help or feel unable to keep safe, please call 999 or 111.
We hope you find the support you need and will take your valuable feedback on board as we look to improve how we support people better and reach them sooner.
Kind regards,
The Team at Shout
Beyond Useless
Useless. You will have to wait for hours to be connected to someone who is clueless. Then after 15 minutes of not really listening or helping they will offer to email you a ‘list of distractions’ to help you cope with bereavement, abuse and suicide. Absolutely useless service.
1 de janeiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Woteva,
Thanks for taking the time to write a review.
We're sorry to hear that after waiting so long, you found the experience was unhelpful. We aim for people to feel listen and heard in a back and forth conversation lasting around 45 minutes.
Near the end the volunteer may offer to share some appropriate links to give the person using our service further specialist information or connections to other support.
It takes bravery to text in - you deserve support and we hope you will try us again.
The Team at Shout
It's just someone doing a Google search
It's just someone doing a Google search!! Awful service especially as it's the default for mental health if you search for that. Some of the link sent weren't even in this country! And it's all text based. Talk to someone, definitely don't use this site
13 de janeiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Chas,
Thank you for taking the time to leave a review.
We'd like to understand more about the experience you had. At the end of a conversation a volunteer may offer a resource from a carefully curated list of approved sites which should be appropriate and accessible.
So that we can look at what may have happened here please reach out to info@giveusashout.org quoting the reference SD-62390 and a member of the team will be in touch.
We hope this experience won't discourage you from reaching out and trying us again when you need to talk.
The Team at Shout
This was absolutely unhelpful
This was absolutely unhelpful. I felt like I was talking to a robot. All they do is ask questions like "what do you think you could do to help make you feel better" if I new that I wouldn't be seeking help. I don't need a test, I need someone to give me advice not try to make me think and guess what I shoould do. Anyways big NOPE not for me.
10 de janeiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Allie,
Thanks for taking the time to leave a review.
We're sorry to hear our service didn't provide the help you were looking for. Our Shout Volunteers are trained to listen and guide people to find their own next steps rather than give advice, which is at odds with the kind of support you are seeking.
We hope you find the help you need but if you wish to try us again we are here for you.
The Team at Shout
Check.
Mental health is my worst experience. As soon as I’m in my own space either way anyway. Nothing deserves to be trapped in hell and earth is clearly hell this is what they don’t explain enough. It’s why it hurts my head but anyway I can’t be arsed thinking about it no more. I guess we have to learn at some point that it is clear to see that sexuality isn’t real and they are actually killing people with it.
5 de janeiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello Reece,
Thanks for taking the time to leave a review and share your thoughts.
If you require immediate care and are unable to keep safe please call 999.
The Team at Shout
Disappointing time limits
People reach out to you because they genuinely feel they can’t get the support system anywhere else but I felt very disappointed in the time limit of the conversation. I was just starting to open up and bare my emotions when I was met with a response of “is there anything else I can help with?” Which proceeded with seconds later of “I’m going to close the chat”. They didn’t even give me the opportunity to respond. There should never be a time limit on such a sensitive situation. If you don’t have enough volunteers to cater for longer conversations, then you shouldn’t be allowed to practice.
3 de janeiro de 2025
Opinião espontânea
Resposta da Shout 85258
Hello NA,
Thanks for taking the time to leave a review.
We're sorry to hear you felt your conversation was drawing to a close just as you were at the point of opening up and this left you feeling unsupported. If you'd like us to look more closely at what happened please email info@giveusashout.org quoting the reference SD-64024 and a member of the team will be in touch.
Your feelings are important and deserve to be heard and understood.
We hope this won't discourage you from trying us again when you need to talk.
Kind regards,
The Team at Shout
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