Grass247 Opiniões 

1762
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The artificial grass was very easy to order - we got several samples first which was great! Communication of Delivery was step by step and on time. We ordered the Balcombe Vale 37mm because of its... Ver mais

Classificada 5 em 5 estrelas

Great prices, and a first class service throughout from Grass247. From selecting and ordering samples, to the delivery, and finish of my project.

Classificada 5 em 5 estrelas

Fantastic experience from start to finish. So pleased with our choice - scoured the market and the price seemed too good to be true, but SO happy with what we chose. The quality is incredible and ar... Ver mais

Classificada 5 em 5 estrelas

Great prices, great product range, high quality products, samples available, quick shipping. I would recommend to anyone looking to install artificial grass in their houses, i shopped around and found... Ver mais

Informações sobre a empresa

  1. Casa e jardim

Escrito pela empresa

Grass247 specialises in artificial grass that transforms gardens into low‑maintenance, year‑round green spaces. Order up to six free samples. With free delivery on orders over £199 and helpful guidance. From pile height to drainage, over 10,000 customers trust us for quality fake grass that lasts. Discover our range at www.grass247.co.uk.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,8

Todas as opiniões

(1762)

414 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Happy place

My goodness I don't have words to say how pleased I am with your grass. Honestly speaking I was so scared of buying it without any experience at all. Delivery service was perfect, just felt sorry for the guy working alone with so heavy rolls. Excelente quality!!! Thank you so much. My grandchildren and I are so in love with the garden, is absolutely fantastic 😀

27 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Purchased in February and fitted in…

Purchased in February and fitted in April. Quality of grass excellent and easy to install. We purchased the Stamford 40mm Artificial Grass Size: 7m x 5m which meant no joins. Would definitely recommend this product and give it 5 stars 👍

Same cannot be said about customer service staff who were abrupt and unhelpful and cancelled my order while it was in route. But thankfully the driver continued with the delivery, removed the grass from his lorry and placed it in my back garden single handedly.

4 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Ordered samples with were delivered quickly. Easy ordering process for choice, delivered promptly. Overall great service.

8 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

A first class product

A first class product am really pleased. Looks really nice down. Only gave 4 star as had to have someone here to help deliver guy , apparently it was mentioned in shipping details but as it was free delivery I never went into shipping so it caused me a bit of hassle to get someone here, think it should be made clearer in ordering process

20 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt and as advertised

Arrived very promptly and was exactly what we needed. The website is really clear about the qualities of different products so we knew what to buy and weren't expecting anything too fancy for our requirements. Thank you

25 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

The grass is beautiful but the customer…

The grass is beautiful but the customer service and delivery are atrocious. Meant to deliver 2 days 5 days then asked to cut the amount I ordered in half I ordered 110 square metres .then the the delivery only deliver to boundary the refuse to go on property. And then they only delivered half the order and now I am waiting 5 days at least I spent over £1500 and having to pay landscapers to be there to carry it in to garden .grass247 did not care and also making the job almost a week over end date so infuriating

9 de julho de 2026
Opinião espontânea
logótipo da Grass247

Resposta da Grass247

Hello Christine.

Thank you for taking the time to leave a review following your purchase. We are pleased to hear that you are satisfied with your grass; however, we are sorry that you were not as happy with the delivery or the customer service you experienced.

Based on the amount of grass you advised you ordered, it is possible that this exceeded the maximum roll length we supply, or that the weight of the piece was going to be too heavy to unload without lifting equipment on site. If your order is heavy, we ask that you have a suitable plan in place, as our service is to the ground-floor access point, with kerbside delivery only where there is an issue with access. We provide this information at various points throughout our customer journey. In situations like this, it is also normal for us to ask whether the items can be cut down to allow for easier delivery and handling at the customer’s end.

We are unsure why you would have received only half of your order, but we are sorry for the inconvenience this will have caused. To enable us to investigate, we have requested further information regarding your order, and we will be in touch as soon as it is received.

Kind regards,
Joanne.
Grass247.

Classificada 5 em 5 estrelas

Excellent service throughout my order…

Excellent service throughout my order from all the staff. They were all very professional and a pleasure to deal with. I chose the Balcombe Vale 37 mm artificial grass. It was used to cover the decking on our static caravan (31sq m.)we are so pleased with the grass, it’s like walking on air and looks fabulous. Thank you everyone at 247 grass, I would recommend this company without hesitation.

17 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We had an excellent experience from start to finish

We had an excellent experience from start to finish. The quality of the grass exceeded our expectations—lush, healthy, and exactly as described. Delivery was prompt, and the turf arrived in perfect condition, making installation straightforward. We couldn't be happier with the final result, and our lawn has been transformed. I would highly recommend this supplier to anyone looking for premium-quality turf and outstanding service.

10 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

And that is how customer service should be...

All it takes is to enter your criteria into the filter and see what pops up! Once the type you belive is right for you you can very simply click the order sample button and see it in real life in a few days. When you order the size you want, again it is a matter of entering a few measurements and in a few days it will be with you - when they say it will be! That's customer service. If you don't want to do things online the give them a call and they will do everything on the one.

22 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company at all costs.

Avoid this company at all costs.
Not once, but twice we've been told our order was out for delivery. On both occasions we received emails or text messages confirming it was on its way. We arranged our days around those promises, booked fitters, and waited in, only for the delivery to never arrive. 2 days of work wasted!!!
The communication has been shocking. Instead of honest updates, we've been given excuse after excuse and left to chase information ourselves. The complete lack of accountability and respect for customers' time is unbelievable.
This has cost us time, money, and unnecessary stress. If you can't deliver when you say you will, stop telling customers their order is out for delivery. Making the same mistake twice is simply unacceptable. Then to top it all of it finally gets delivered today by a single person then she proceeded to tell me that 2 very fit fit young lads got it on the wagon and it was now up to us to sort it, my husband has terminal cancer and cant lift anything heavy but nevertheless the lady and myself managed to get it in the garden.
I would never use this company again and certainly wouldn't recommend them to anyone. There are plenty of businesses out there that actually do what they promise.
Stay clear customer service was rude, blamed everyone else but themselves.

7 de julho de 2026
Opinião espontânea
logótipo da Grass247

Resposta da Grass247

Good morning,

Thank you for taking the time to highlight your concerns. We are sorry to hear that you were left feeling disappointed with our delivery service.

Our delivery timescales are provided in good faith, and the majority of orders are delivered within the estimated timeframe. However, we do not offer a guaranteed delivery service, as unforeseen circumstances, such as vehicle breakdowns or driver illness, can occasionally result in delays or missed deliveries.

As our estimated delivery dates are not advertised as guaranteed, on our website we advise all customers not to book fitters or installers until their order has been received and checked. This is to help prevent any unnecessary costs should an unexpected delay occur.

Our deliveries are made by a single driver and assistance may be required when unloading heavier items. As well as on our website, this information is also included in our dispatch emails and within our Terms and Conditions, a link to which is provided in your order confirmation.

On this occasion, we can see from the order details that your delivery was completed on the fifth day of the quoted 2–6 working day delivery timescale.

We understand how frustrating it can be when unexpected circumstances affect your plans, and we appreciate the inconvenience this may have caused. We continually review our delivery service and look for opportunities to improve.

A member of our Customer Care team will contact you to discuss your experience further and work towards a satisfactory resolution.

Kind regards,
Jenny
Grass247

Classificada 5 em 5 estrelas

Nice Grass

The delivery is nice and quick, we had no delays, the grass is soft and looks like real grass, it’s super easy to clean as well, you can also get free samples to decide which grass you prefer. All around a good company and good grass

22 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Recommended grass :-)

Great website and loved the samples.
Was happy with my choice and the quality too. Easy to lay and made a lovely change to my outside area.

2 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Had a problem with the delivery

Had a problem with the delivery , excellent customer service and was sorted out straight away , and added bonus the grass is very good quality
Would highly recommend

25 de junho de 2026
Opinião espontânea

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