Halford Opiniões 1014

I took my car for battery change. They changed it but couldn’t get the car to start. Car stayed one week with them for nothing, I later recovered the car to local garage and they got it working in 30minutes. They refused taking responsibility for their incompetent staff.

I joined the motoring club on. 17th September I have tried to cancel since 24th September after my family were not happy about it Im l85 and although it was my choice at the time it wasn't the right one.Ive tried contacting Halfords but it's an absolute nightmare. I've sent numerous emails with no response The bank have now blocked any further payments This was cancelled during the cooling off period and the one and only time I spoke to someone I was told it could be cancelled but I would have to pay £54 + for the years subscription it's been an absolute nightmare Im now going to contact the consumers rights department I received a £10 voucher when I joined which I am aware I need to repay but can't do this because they will not respond to my emails

Disgraceful customer service. On Wednesday 15th October I took my car into National Tyres at Brislington in Bristol through my membership to Halfords Motoring Club Premium where I had booked it in for an MOT and Full service. Straight away there was a problem as I was told they were unable to carry out the MOT due to the ramp being out of order. They said they had notified customers of this but I hadn't received anything.I left my car for the service and after getting a call at 5.30 pm( I had dropped it off at 8.30am ) I collected it. When driving away my car was making a loud revving noise which it obviously wasn't doing when I left the car. I returned to National Tyres who looked under the bonnet and they couldn't see any problem so they then decided to drive it around the block, returning even saying that "it sounded good". After looking again under the bonnet they found that the pipe connecting to the air filter was unattached - obviously this was a mistake by the mechanic who must have neglected to reattach it during the service. They rectified this and I drove away. I parked outside my house for a while and then went out in the car. On returning I saw a big pool of oil where I had been parked previously and when I looked under the car there was a massive oil leak - obviously caused by National tyres as again there was no problem with my car before the service. When checking I could see the oil was now at 50% - as part of a service is to renew the oil this shows that half of the oil had already leaked and it continued to do so overnight. First thing the next day after several attempts using the automated phone service I eventually got through to someone and explained that due to the staff at that branch being incompetent I now had a car I couldn't use as I don't know how much oil is left and therefore need it to be towed back to have the problem rectified. I was then told there was a 3-7 working day wait for them to get back in contact to let me know what was going to happen. I work 270 miles away and I am out of pocket due to having to get insured on a family members car. I am now out of pocket financially and have been caused lots of inconvenience due to the incompetence and general lack of customer service from Halfords and National Tyres. Why should I have to wait when its quite clear that they are in the wrong. I belong to Halfords Motoring Club Premium and pay monthly for this service so as part of this my MOT should have been free and I payed over £240 for them to cause my car not to function. As a result of the MOT not happening I have had to book it into a different garage but obviously I am unable to take it now due to not being able to drive my car. So I am further impacted financially as I will have to pay for a non Halfords MOT. After the unprofessional and shoddy workmanship I wouldn't feel confident using a Halfords affiliated Mechanic anymore anyway. The job number for the service is: 174/9013014. The reference for the complaint is: 27296406.

Head office cancelled an online order from whistable store, I have not received a refund, I have waited 25 days and telephoned customer service 3 times to no avail. This is unacceptable

I initially joined the club just under 2 years ago. They do not make it clear that the subscription auto renews which it did last year although I didnt do anything about it. This year, I was on it and tried to cancel before renewal was due only to find out this is not an easy process! I filled out the online cancellation form approx 5 times, I had an email and telephone call days ago(trying to persuade me to stay) and both said they would cancel but my account still stated it was due to renew. I contacted them via their online chat and was told it hadn't been cancelled then the chat response ended when I asked them to cancel. It was only after making another phone call that they finally cancelled!! My advice would be to not get tied in to a subscription as they make it very difficult to leave.

I ordered a part from you with 1-2 days delivery, 2 weeks later no part, no one can help or tell me anything, your “team” are asking the courier where my part is that you haven’t even shipped - tracking is pretty useful like that! I’m told I can’t speak to the team I just have to wait! I can’t speak to complaints I just have to believe they raised a complaint on my behalf but I don’t get to say what the complaint says! You have my money and I just get the run around and I’m told to keep waiting keep waiting keep waiting - how long for Halfords - it’s theft to take someone’s money and give them nothing in return! It’s breach of contract to put terms in place and default on them. “Just keep waiting” “just keep waiting” oh your car is off the road and you have been stranded for 2 weeks - nobody cares “sorry” is such an easy word to bandy about isn’t it! Disgusting service.

We had a reversing camera fitted on our Golf today by Max at Halfords Havant. We are very happy with both the camera and the service we received. Not all branches have qualified fitters but the centralised number for Halfords had helped us locate the nearest branch where we could have this camera fitted. Professional and friendly, we are very satisfied.

They had the car 6 hours and replaced two front tyres!, couldn't do the alignment as requested because it was seized, but honda were able to complete the job in an hour! Doesnt feel like a professional garage when they cant carry out the job. Was registered for brakes for life, but its a joke, everytime I have need new brake pads they tell me im not registered, ive had enough and will not be using again

Horrendous MOT experience. Numerous suspicious “dangerous” fails where they “lost” the items. E.g. supposedly worn brake pads. I had never even had advisories for them before and have only done 1500 miles in the last year. They just want to trap you into paying for work as you can’t then drive off if it’s “dangerous”

Ordered a scooter for pickup at my local branch yesterday. Received an email this morning one stating id had a refund and a second one stating the order had been cancelled and that halfords would be in contact with me telling me the reason why. Yet nothing fantastic customer service id say cancelled ur orders with no explanation also apparently I went back online to see if it would let me order it again and states getting more stock on Wednesday the 15 so why not just call if it was a stock issue and say sorry we out of stock but if you don't mind waiting a few days as we getting more in I would of not minded. Now I have to wait 5 days for a refund even thow they quick enough to take ur money Absolute shambles will not be dealing with again.

Like others, I am pretty certain that the works which they said needed doing didn't and that they were upselling. Its the last time I use Halfords Auto Centres.

booked and paid online twice at Halfords Selly Oak (Birmingham) for fittings (headlights AUD and Mercedes wipers). On both visits I waited a long time only to be told the parts couldn’t be fitted — once they said they only can change one unit, and another time the part didn’t fit despite my car details and the website recommendation. Staff were dismissive and I wasted time and had to change my travel plans — very disappointing.
Also Staf are very rude behind the desk

Received the worst customer service ever in London from an employee named Zubair at the Mile End store in London on Friday. He's rude, dismissive and was rude to my 5 year old son - a child!. I surely will not be spending my money in Halfords again.

If I could give ZERO stars I would! Spend your money elsewhere.

I booked an appointment at Halfords in Bodmin, Cornwall because my CarPlay stopped working (USB port stopped working) & a lovely guy named Justin helped diagnose the issue & recommended a vent holder for my phone, so that I could at least view Google maps whilst driving back to London, given the map would not display on my screen. I am grateful to Justin for his help. Thank you!

Been with Halfords Autocentre near me for some time and happy with them due to the friendly and efficient person in reception. Joined the Premium Motoring Club and happy with the discounts and services offered. However, change of personnel on reception has changed my mind and I was dealt with in a very brusque and almost rude way last time my car was booked in. Thinking of leaving the Motoring Club and my decision was confirmed by some friends who had a bad experience with Halfords - car booked in for service and MOT so they left the car and looked around town, car not ready at the end of the day, so they had to come home and take it back on another occasion. I think staff problems caused it. My Premium Membership, paid annually, was due mid October so I filled in an online form to cancel - long story short, not easy to leave (Hotel California) but after conflicting information and several emails, they have now emailed to confirm my membership is cancelled. I also contacted my Bank to cancel the payment in case they try to take it. Going to use another garage in future, so see how that goes.

Dreadful customer service.
Such a shame as they used to be such a good company.
I neeeded four standard wheel nuts to replace four locking wheel nuts that I had removed.
I phoned customer services to see if the nearest branch 6 miles away had them in stock. The first person that answered i couldn't understand a word that they said. I asked them if they could repeat themselves more slowly, but if anything it was just as bad as the first time but even faster. I just explained I still couldn't understand what they said and being polite I said it was probably due to a bad line, when in actual fact I think they were doing it deliberately. Now I've dealt with many foreign call desks in my time but I have never found someone who clearly made no attempt to be understood. I rang back and again got someone with a very strong language, but having also asked them to repeat themselves they did make the effort to speak clearly. On asking for the wheel nuts they spent 10 minutes looking into it and then advised that they do not stock them. This was very surprising but I took her word for it and went online.
It is hardly surprising that some of our bigger established chains are struggling and losing customers when their support is so awful. Go back to having local telephone customer service at the stores and you would do a lot better. If zero stars was an option that is what I would have awarded Halfords Customer Service!

Been in store twice to collect my son’s bike. Bike was for his Birthday, told come in ready. Then told can’t have. My son 5th I have asked kindly to cancel order told I can’t. Strange place. I will buy one online somewhere else and put together myself. Not worth disappointing service or on my little one. Called Head office twice to cancel but the store as to cancel it. Stay away.

I booked my car for M O T and service, very good price I was given a choice of time and I chose 8.30 arrived 8.10 and was told I was booked in for 13.30, I showed him a copy of my booking, he said he would try and fit it in earlier can I go back at 12, which I did only to be told they were busy can I leave the car it might be done today. I asked for a refund and drove away.

Trade customer - booked and paid windscreen chip repair, travelled to store, left car, half an hour later I get a call to confirm they don't have any resin to repair it. Asked manager to call me, no response. Several weeks ago I ordered products online, picked up and got home only to realise they had provided incorrect products. Sadly, just a lack of competence from staff. Had they told me they had no resin left, they could haverejected my booking and I could have visited another store to have the repair carried out, to avoid having to drive across the country with a chipped windscreen now at risk of cracking.

I would choose no stars
I had an MOT done at national tyres in Stockport through Halfords. My MOT failed and one of the things it failed on was the exhaust lambda reading was outside the limit and advised they need to replace the exhaust and quoted me £683. Luckily my brother in-law is a technician at Audi and had a look so he can order the parts and fix it and the exhaust didn’t need replacing. It just needed new seals. He spoke to Halfords autocentre and all they could say was it was company policy….to what rip people off! Dodge this place unless you want to pay for things that don’t need replacing!