There was an issue with the connector on the receiver wire. There was a lack of clarity in the type of connector when I ordered it and they refused to allow a return and I got no refund.
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First time using and won’t be the last. Mom managed to break the received on her hearing aid which is an older model and I struggled to find a replacement. Hearing aid accessories had it in stock and... Ver mais
1 st class service, I sent an email to advise that my delivery was overdue, the company checked with Royal Mail who could not provide any tracking information so Hearing Aid Accessories sent a rep... Ver mais
A empresa respondeu
Anchors did not fit my Phonak speaker wire. The hole in the anchor cable through which the speaker wire must go was far too big, with the result that the anchor simply floats around. This result... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Hearing Aid Accessories is one of the UK's leading online stores for Hearing Aid Accessories, we buy direct from the manufacturers meaning we get our products for as cheap as possible resulting in great savings for our customers!
Informações de contacto
Hinckley Road 227, LE3 0TG, Leicester, Reino Unido
- 01455 245749
- sales@hearingaidaccessories.co.uk
- hearingaidaccessories.co.uk
2,9
Aceitável
204 opiniões
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There was an issue with the connector…
There was an issue with the connector on the receiver wire. There was a lack of clarity in the type of connector when I ordered it and they refused to allow a return and I got no refund.
17 de junho de 2026
Opinião espontânea
Resposta da Hearingaidaccessories
We're sorry to hear that you were disappointed with your experience.
The receiver supplied was exactly the item that was ordered. On the product page, we clearly state that these receivers are only compatible with Widex Moment (Rechargeable) and the new Widex Allure hearing aids. We also provide a link to the alternative receiver type for customers who have different hearing aid models.
As hearing aid receivers are medical-use items, we are unable to accept returns once the packaging has been opened and the product has been handled. This policy is clearly stated in our Terms & Conditions and is in place for health and hygiene reasons, as opened receivers cannot be resold to another customer. We trust you would understand that most customers would not want to receive a hearing aid receiver that had already been opened and handled by a previous customer.
We understand there was some confusion regarding compatibility, which is why we encourage customers to contact us before purchasing if they are unsure which receiver they require. We are always happy to check compatibility and help ensure the correct item is ordered.
While we appreciate that this situation is frustrating, we do not feel that a 1-star review fairly reflects the service provided. We supplied the exact item ordered, provided clear compatibility information on the product page, and applied our published return policy consistently.
Kind regards,
Customer Services
Excellent no fuss and fast service.
First time using and won’t be the last. Mom managed to break the received on her hearing aid which is an older model and I struggled to find a replacement. Hearing aid accessories had it in stock and delivered the next day. Quote from a well known high street hearing aid company was 3 times more expensive and would be a two week wait! It took me two minutes to fit using a sim ejector pin and saved me almost £50
Thank you team for your super speedy despatch and taking the pain out of hearing aid maintenance
27 de fevereiro de 2026
Opinião espontânea
I paid express delivery..
I paid express delivery... They didn't bother posting it in 2 days as a normal order. Rubbish!
27 de dezembro de 2024
Opinião espontânea
Thank you
Really happy with my Phonak Charging Case Combi 2. Working perfectly - much more reliable than the two Mini Chargers I had before and which I believe have now been discontinued. Prompt delivery and well packed. And thank you for all the help and good advice. I would recommend this company.
23 de fevereiro de 2024
Opinião espontânea
Wonderful service and great products
Wonderful service and great products. I’ve ordered a couple of times and always been pleased.
This time however it appears that my package was intercepted by some hungry rodents at Royal Mail who had eaten chunks of the Jiffy bag and the contents!
Charlie took on my case and dealt with the claim with Royal Mail. I received replacements very quickly, 10/10.
28 de julho de 2023
Opinião espontânea
Great Experience, fantastic product
Quick chat with online expert confirmed the correct product, it arrived quickly. Very simple to set up, less than 5 minutes and I was streaming TV audio to my hearing aids and the family could listen without the TV needing to be loud. Great product, would buy again, would recommend to friends
3 de fevereiro de 2023
Opinião espontânea
replacement tubing
I ordered some replacement hearing aid tubing having waited over two months for NHS with no response. order was dealt with quickly and I received within three days. the tubes were inexpensive and I found them easy to fit. 10/10 for quality, price and service.
22 de julho de 2022
Opinião espontânea
Excellent Customer Service
Excellent FIrst Class Customer Service. Very helpful - when I ordered the wrong lead, the correct one was dispatched and arrived the next day.
17 de junho de 2022
Opinião espontânea
First class service and solutions
I was looking for a solution to combine my digital hearing aids with a TV solution. Lauren Mason at hearingaidaccessories helped me find a solution with their TV Connector offering. She also assisted with me get the VAT back on the product, as I qualify being a diabetic. She was very friendly and very helpful. The product arrived by courier as promised as was very easy to install and works perfectly. My whole experience with Hearingaidaccessories was superb and I highly recommend them. Great service, friendly people and competitive pricing. Thank you Lauren and hearing aidaccessories
31 de março de 2022
Opinião espontânea
No problems
No problems. Enjoyed the video on how to fit the hearing aid tubing.
10 de fevereiro de 2022
Excellent service.
9 de fevereiro de 2022
Prompt delivery
Prompt delivery, item as descrbed at a reasonable cost. Thank you
4 de fevereiro de 2022
My order never arrived
My order never arrived, also no email to confirm order or explaining where my order is. Will never order from here again!!!
*Edit* mistake was due to fault of Royal Mail and hearing aid accessories have dispatch a replacement order and refunded me the postal cost **
3 de fevereiro de 2022
Resposta da Hearingaidaccessories
Hi Leanne, Thank you for recently sending us your review, I am sorry your item did not arrive. I can confirm this was dispatched on 20th January via Royal Mail 1st Class postage. I have sent you a private message with your reference details and to also offer you a replacement order :). Looking forward to hearing from you. Regards Joy, Hearing Aid Accessories
Product arrived as advertised
2 de fevereiro de 2022
Very good delivery service
Very good delivery service, the product was good quality unfortunately could not pair my hearing aids to the device contacted chatline they were very good. Returned and refunded immediately. Will use the company for other products again
1 de fevereiro de 2022
Receiver to uncomfortable to use until modified
The receiver for Phonak hearing aid arrived OK and was obviously cheaper than genuine OE unit from Boots but the little plastic tail that holds it in place in the ear was shorter and stiffer than the original and most uncomfortable the only solution was to remove the one from my old receiver and use that.
8 de janeiro de 2022
Resposta da Hearingaidaccessories
Hi Tony, thank you for your review. To help put you at ease I can assure you our stock is genuine and supplied directly to our business from Phonak (Sonova UK), just the same as Boots hearing. I understand your new retention tail is stiffer than your old tail, this is because the tail is new. The tails flex to your ear shape and thus is stiff to begin with, and then softens over time. I hope this helps. Regards Joy, Hearing Aid Accessories
Great company to deal with
Great company to deal with. Fast delivery. My Grandaughter loved her sleep phones!
8 de janeiro de 2022
Amazing company ordered lunch time on a…
Amazing company ordered lunch time on a wed they were with me within 24hrs
5 de janeiro de 2022
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