Banner for Heron Financial

Heron Financial Opiniões 

2354
•
TrustScore: 5 em 5

5,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had a really positive experience with Aidan and Lillie during our remortgage. From the beginning, they were both extremely helpful, professional and easy to deal with. Lillie was also fantastic... Ver mais

Classificada 5 em 5 estrelas

"I’d completely lost hope — they made the impossible happen" From the very start, my mortgage advisor took the time to truly listen and understand my individual situation explained everythin... Ver mais

Classificada 5 em 5 estrelas

They have a clear process and knowlegeable staff that meant the application and everything around it went very smoothly. It turned a daunting task into one that was actually almost a pleasure. They an... Ver mais

Classificada 5 em 5 estrelas

I couldn’t recommend heron financial more. My experience from the very start has been amazing. Rachel and Lillie have been so supportive and have helped every step of the way. When we’ve had questions... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Corrector hipotecário
  2. Agência de seguros

Sobre Heron Financial

Escrito pela empresa

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

5,0

Todas as opiniões

(2354)

263 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really happy with the Heron team!

Recently used Heron Financial to sort our mortgage for us, and are super happy with the service we received! We started with Aimee who spent lots of time with us on the phone giving us advice, and a follow up call to look at potential rates and estimates of what we would be paying each month. She answered all questions we threw at her really clearly and took the time to explain things properly. Once we had decided to go ahead, Kane and Zara were then equally helpful at sorting everything out that we would need to get the mortgage process going, all the documents etc. They kept us well informed at all times via phone and email which we appreciated. They were very patient with us even when we decided to put a third application in which delayed the whole process a bit. Ultimately we have ended up with a successful mortgage application and we are fully clued up on all the questions we had, thanks to the team at Heron. We would definitely recommend. Thanks team!

14 de julho de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Aimee, Kane and Zara were able to support you so well throughout your mortgage journey!

Classificada 5 em 5 estrelas

Always of great service and put Thier…

Always of great service and put Thier customers first interest first! Always find the best outcomes!

22 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your kind review. We’re so pleased to hear you’ve found the service consistently helpful and customer focused!

Classificada 5 em 5 estrelas

Kept me updated at all times

Kept me updated at all times.
Made it easy an comfortable for a first time buyer.

21 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your kind review. We’re so pleased to hear you felt kept updated throughout the process!

Classificada 5 em 5 estrelas

Efficient and supportive service

Brennan, Zara and Vinal have all been hugely supportive throughout my mortgage application process - I have felt informed, been kept up-to-date, and communicated with efficiently at all times. They have been understanding to and ensured my needs were met.

13 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Brennan, Zara and Vinal provided such supportive and efficient guidance throughout your mortgage application!

Classificada 5 em 5 estrelas

Excellent service from start to finish

I’ve had a great experience working with Heron Financial, particularly with Dalia and Rachel. Communication has been clear and they’ve taken the time to explain everything in a way that’s easy to understand.

I wouldn’t hesitate to recommend them to anyone looking for reliable and knowledgeable mortgage advice.

9 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Dalia and Rachel provided such clear and helpful support throughout your experience!

Classificada 3 em 5 estrelas

Deleting my account today

Update: Received a call from Heron to followup on this issue, which is appreciated, but it can't change what happened.

Deleting my account today. I had to get a mortgage with them and ended up on a worse deal then ideal because adviser went on holiday without updating my deal or assigning someone else.

Their online portal is useless because it doesn't properly adjust for prepayments. I can't event update remaining mortgage value manually. So the alerts for better deal are useless for me.

There are tons of online calculators that work much better.

9 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We were helped by Zara and Kane who…

We were helped by Zara and Kane who were very professional and helped us through every step. Would definitely use and recommend their services to everyone.

4 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Zara and Kane were able to support you professionally and guide you through every step of the process!

Classificada 5 em 5 estrelas

Dalia & Robyn are extremely helpful…

Dalia & Robyn are extremely helpful finding me the best deals with plenty of time to still switch if a better one comes along. Great service from both parts once again.

5 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review and for choosing Heron Financial again. We’re so pleased to hear Dalia and Robyn have once again provided such helpful support!

Classificada 5 em 5 estrelas

It was great working with Heron on the…

It was great working with Heron on the purchase, and the offer was issued quickly. Thank you

8 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your kind review. We’re so pleased to hear you had a great experience working with Heron!

Classificada 5 em 5 estrelas

Competent, friendly and supportive

We've had a such a great experience from the start with Heron Financial and especially Dalia and Leona. Even from the initial phonecall, they've been informative, helpful, friendly, very personable and have helped us so much. I know that I can send an email or make a quick phonecall to ask a question and they will try their best to answer it and provide a solution. Dalia and Leona have been our advisors throughout our remortgage journey and we can't thank them enough for being supportive and making it as easy and achievable as it has been. Thanks

31 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Dalia and Leona have provided such informative and supportive guidance throughout your remortgage journey!

Classificada 5 em 5 estrelas

Don & Robyn made the process super…

Don & Robyn made the process super simple when remortgaging. Very grateful

12 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Don and Robyn made your remortgage process feel so simple!

Classificada 5 em 5 estrelas

Excellent service from Heron Financial

Excellent service from Joshua and Robyn. A few hurdles to jump with obtaining the mortgage offer as we needed to change lender, but both Joshua and Robyn did everything possible to secure the offer and kept us updated throughout the process. Receiving the offer just before Christmas which was great!

Thank you both!!

30 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Joshua and Robyn were able to support you so well throughout the process!

Classificada 5 em 5 estrelas

I had an excellent experience with…

I had an excellent experience with Heron Financial from start to finish. Callum and Robyn managed my mortgage application with incredible professionalism, keeping me updated at every turn and making what is usually a stressful process feel completely manageable. Additionally, Ailsa was fantastic with the insurance side, providing clear guidance that gave me real peace of mind. All three took the pressure off a major part of my house-buying journey. Highly recommended for their proactive communication and expertise!

21 de novembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for such a thoughtful review. We’re really pleased to hear Callum and Robyn made your mortgage application feel manageable and well supported throughout!

Classificada 5 em 5 estrelas

Outstanding

Robyn and Josh were outstanding in helping us secure our remortgage. Their knowledge, efficiency, and clear communication made what can often be a daunting process feel straightforward and reassuring. They were always approachable, quick to respond, and proactive in finding the best possible solution for us. We really appreciated the transparent, fee-free service and the personal touch throughout. An excellent experience all round—wouldn’t hesitate to recommend them to friends and family.

29 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Robyn and Josh were able to make your remortgage feel straightforward and reassuring throughout!

Classificada 5 em 5 estrelas

My experience with Heron has been…

My experience with Heron has been nothing but a pleasure and I would personally like to thank Zara and Brennan for their continuous support and guidance through the process of my remortgage.

22 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear your experience with Heron Financial has been such a positive one!

Classificada 5 em 5 estrelas

Would recommend!

Helpful and reliable, got everything done, good comms by email and phone - would recommend!

1 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your kind review. We’re so pleased to hear you found the service helpful!

Classificada 5 em 5 estrelas

Would definitely recommend

Kane and Zara were really helpful with getting our new mortgage. Super friendly, quick to respond and answered all of our questions.

20 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Kane and Zara were able to help with your new mortgage and make the process feel so straightforward!

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️


⭐️⭐️⭐️⭐️⭐️
I can’t thank Kane, Robyn and Oliver enough for helping me and my partner secure our mortgage! From start to finish, they made the entire process smooth and stress-free. They took the time to explain every step, answered all my questions promptly, and found the best deal for my situation. I highly recommend Heron to anyone looking for a reliable and knowledgeable mortgage professional.

8 de setembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Kane, Robyn and Oliver were able to make your mortgage journey feel smooth and stress-free!

Classificada 5 em 5 estrelas

Expert support

Aidan Broom and Rachel Lewis have been extremely helpful to my partner and I as we navigated the plan for our mortgage on our new house. Always very prompt responses, easy to digest information and very knowledgable. We felt / feel at ease throughout the process with their expert support.

15 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Aidan and Rachel were able to support you and your partner so well!

Classificada 5 em 5 estrelas

Our mortgage advisers

Our mortgage advisers, Kane and Robyn, were excellent.
Kane was always helpful in discussing different deals and providing support throughout the process.
Robyn was consistently helpful in following everything through and keeping us updated.
We highly recommend this company

15 de dezembro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Kane and Robyn provided such excellent support throughout your mortgage journey!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais