We had a really positive experience with Aidan and Lillie during our remortgage. From the beginning, they were both extremely helpful, professional and easy to deal with. Lillie was also fantastic... Ver mais

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"I’d completely lost hope — they made the impossible happen" From the very start, my mortgage advisor took the time to truly listen and understand my individual situation explained everythin... Ver mais
They have a clear process and knowlegeable staff that meant the application and everything around it went very smoothly. It turned a daunting task into one that was actually almost a pleasure. They an... Ver mais
I couldn’t recommend heron financial more. My experience from the very start has been amazing. Rachel and Lillie have been so supportive and have helped every step of the way. When we’ve had questions... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Heron Financial
Escrito pela empresa
Fee-free mortgage brokers for the whole of the UK
Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.
Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.
Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.
We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.
In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.
Our mission is simple: the right mortgage, without the stress.
If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.
Informações de contacto
207 Cardinal Point, Park Road, WD3 1RE, Rickmansworth, Reino Unido
- 020 3195 1982
- info@heronfinancial.co.uk
- heronfinancial.co.uk
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Really happy with the Heron team!
Recently used Heron Financial to sort our mortgage for us, and are super happy with the service we received! We started with Aimee who spent lots of time with us on the phone giving us advice, and a follow up call to look at potential rates and estimates of what we would be paying each month. She answered all questions we threw at her really clearly and took the time to explain things properly. Once we had decided to go ahead, Kane and Zara were then equally helpful at sorting everything out that we would need to get the mortgage process going, all the documents etc. They kept us well informed at all times via phone and email which we appreciated. They were very patient with us even when we decided to put a third application in which delayed the whole process a bit. Ultimately we have ended up with a successful mortgage application and we are fully clued up on all the questions we had, thanks to the team at Heron. We would definitely recommend. Thanks team!

Resposta da Heron Financial
Always of great service and put Thier…
Always of great service and put Thier customers first interest first! Always find the best outcomes!

Resposta da Heron Financial
Kept me updated at all times
Kept me updated at all times.
Made it easy an comfortable for a first time buyer.

Resposta da Heron Financial
Efficient and supportive service
Brennan, Zara and Vinal have all been hugely supportive throughout my mortgage application process - I have felt informed, been kept up-to-date, and communicated with efficiently at all times. They have been understanding to and ensured my needs were met.

Resposta da Heron Financial
Excellent service from start to finish
I’ve had a great experience working with Heron Financial, particularly with Dalia and Rachel. Communication has been clear and they’ve taken the time to explain everything in a way that’s easy to understand.
I wouldn’t hesitate to recommend them to anyone looking for reliable and knowledgeable mortgage advice.

Resposta da Heron Financial
Deleting my account today
Update: Received a call from Heron to followup on this issue, which is appreciated, but it can't change what happened.
Deleting my account today. I had to get a mortgage with them and ended up on a worse deal then ideal because adviser went on holiday without updating my deal or assigning someone else.
Their online portal is useless because it doesn't properly adjust for prepayments. I can't event update remaining mortgage value manually. So the alerts for better deal are useless for me.
There are tons of online calculators that work much better.
We were helped by Zara and Kane who…
We were helped by Zara and Kane who were very professional and helped us through every step. Would definitely use and recommend their services to everyone.

Resposta da Heron Financial
Dalia & Robyn are extremely helpful…
Dalia & Robyn are extremely helpful finding me the best deals with plenty of time to still switch if a better one comes along. Great service from both parts once again.

Resposta da Heron Financial
It was great working with Heron on the…
It was great working with Heron on the purchase, and the offer was issued quickly. Thank you

Resposta da Heron Financial
Competent, friendly and supportive
We've had a such a great experience from the start with Heron Financial and especially Dalia and Leona. Even from the initial phonecall, they've been informative, helpful, friendly, very personable and have helped us so much. I know that I can send an email or make a quick phonecall to ask a question and they will try their best to answer it and provide a solution. Dalia and Leona have been our advisors throughout our remortgage journey and we can't thank them enough for being supportive and making it as easy and achievable as it has been. Thanks

Resposta da Heron Financial
Don & Robyn made the process super…
Don & Robyn made the process super simple when remortgaging. Very grateful

Resposta da Heron Financial
Excellent service from Heron Financial
Excellent service from Joshua and Robyn. A few hurdles to jump with obtaining the mortgage offer as we needed to change lender, but both Joshua and Robyn did everything possible to secure the offer and kept us updated throughout the process. Receiving the offer just before Christmas which was great!
Thank you both!!

Resposta da Heron Financial
I had an excellent experience with…
I had an excellent experience with Heron Financial from start to finish. Callum and Robyn managed my mortgage application with incredible professionalism, keeping me updated at every turn and making what is usually a stressful process feel completely manageable. Additionally, Ailsa was fantastic with the insurance side, providing clear guidance that gave me real peace of mind. All three took the pressure off a major part of my house-buying journey. Highly recommended for their proactive communication and expertise!

Resposta da Heron Financial
Outstanding
Robyn and Josh were outstanding in helping us secure our remortgage. Their knowledge, efficiency, and clear communication made what can often be a daunting process feel straightforward and reassuring. They were always approachable, quick to respond, and proactive in finding the best possible solution for us. We really appreciated the transparent, fee-free service and the personal touch throughout. An excellent experience all round—wouldn’t hesitate to recommend them to friends and family.

Resposta da Heron Financial
My experience with Heron has been…
My experience with Heron has been nothing but a pleasure and I would personally like to thank Zara and Brennan for their continuous support and guidance through the process of my remortgage.

Resposta da Heron Financial
Would recommend!
Helpful and reliable, got everything done, good comms by email and phone - would recommend!

Resposta da Heron Financial
Would definitely recommend
Kane and Zara were really helpful with getting our new mortgage. Super friendly, quick to respond and answered all of our questions.

Resposta da Heron Financial
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I can’t thank Kane, Robyn and Oliver enough for helping me and my partner secure our mortgage! From start to finish, they made the entire process smooth and stress-free. They took the time to explain every step, answered all my questions promptly, and found the best deal for my situation. I highly recommend Heron to anyone looking for a reliable and knowledgeable mortgage professional.

Resposta da Heron Financial
Expert support
Aidan Broom and Rachel Lewis have been extremely helpful to my partner and I as we navigated the plan for our mortgage on our new house. Always very prompt responses, easy to digest information and very knowledgable. We felt / feel at ease throughout the process with their expert support.

Resposta da Heron Financial
Our mortgage advisers
Our mortgage advisers, Kane and Robyn, were excellent.
Kane was always helpful in discussing different deals and providing support throughout the process.
Robyn was consistently helpful in following everything through and keeping us updated.
We highly recommend this company

Resposta da Heron Financial
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