Banner for Heron Financial

Heron Financial Opiniões 

2353
•
TrustScore: 5 em 5

5,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had a really positive experience with Aidan and Lillie during our remortgage. From the beginning, they were both extremely helpful, professional and easy to deal with. Lillie was also fantastic... Ver mais

Classificada 5 em 5 estrelas

They have a clear process and knowlegeable staff that meant the application and everything around it went very smoothly. It turned a daunting task into one that was actually almost a pleasure. They an... Ver mais

Classificada 5 em 5 estrelas

I couldn’t recommend heron financial more. My experience from the very start has been amazing. Rachel and Lillie have been so supportive and have helped every step of the way. When we’ve had questions... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We used Heron Financial to help us through the mortgage process. The team is highly professional and is available at all times. We would highly recommend everyone to use Heron Financial as your mortga... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Corrector hipotecário
  2. Agência de seguros

Sobre Heron Financial

Escrito pela empresa

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

5,0

Todas as opiniões

(2353)

263 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I’ve had a great experience working…

I’ve had a great experience working with Leona and Don at Heron Financial.

From the outset, they have been professional, responsive, and proactive throughout the entire mortgage process. Communication has been clear and timely, which has made the process feel much less stressful.

They kept me updated regularly, chased matters when needed, and ensured everything progressed smoothly through to offer. I’ve felt well supported throughout and confident that my application was being handled efficiently.

I would not hesitate to recommend Leona, Don, and the team at Heron Financial to anyone looking for reliable and knowledgeable mortgage advisors.

9 de fevereiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Leona and Don provided such professional, responsive and proactive support throughout your mortgage journey!

Classificada 5 em 5 estrelas

From start to finish Heron were…

From start to finish Heron were fantastic with us from the initial stages of us filling out our paperwork to then actually applying for our mortgage. Kane was there on the other end of the phone everytime we needed him. When he wasn’t available immediately he would always call back the next opportunity he could. As first time buyers who had no clue what was going on Kane put us at ease and no question was ever a stupid question he answered all promptly. Rachel took over during the underwriting stage and again was brilliant. Unfortunately we had difficulties with our initial potential lender (6 weeks at this stage into the application) but Kane’s quick thinking led us to apply with another lender. At this stage Zara took over and was equally as fantastic and 5 working days later we had our mortgage offer. The relief we had when Zara called me personally to congratulate us will always be a special moment. And to top it all off Heron are FREE!!! Amazing service that’s also free what more can you ask for. We were recommended to use Heron from family members and I will also be recommended them. Thank you Kane, Rachel and Zara.

14 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for such a lovely and detailed review. We’re so pleased to hear Kane, Rachel and Zara were able to support you so well throughout your first-time buyer journey, from the early paperwork through to receiving your mortgage offer!

Classificada 5 em 5 estrelas

Kane and Zara

Kane and Zara were very professional and on top their game. They took their time to explain everything to us in simple language to make sure we make the best choice. They were always available to answer all our questions.

9 de fevereiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Kane and Zara provided such professional and supportive guidance throughout!

Classificada 5 em 5 estrelas

Would Recommend

I cannot recommend Heron enough if you're looking for a new mortgage - Don looked after us from start to finish and was so thorough in explaining the products and our options. He found us a better deal than we could find ourselves and made the process so easy and stress free.

6 de fevereiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Don was able to support you and help make the process feel easy and stress free!

Classificada 5 em 5 estrelas

Don Scott and colleagues were…

Don Scott and colleagues were incredibly helpful. They supported us and gave us the best possible advice. At no point did we feel that we were a commission based client. It was a fantastic service that benefited us positively.

1 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Don and the team were able to provide such helpful support and advice throughout!

Classificada 5 em 5 estrelas

First class service from Heron Financial

First class service from Dalia, Zara and the team. They were all super efficient and responded to all my emails and calls really quickly. We had no issues with any of the paper work thanks to them, the process was much less stressful thanks to them. I would definitely recommend Heron!

29 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Dalia, Zara and the team provided such efficient support throughout and helped make the process feel much less stressful!

Classificada 5 em 5 estrelas

Me and my partner purchased our first…

Me and my partner purchased our first home last year using the services of Heron, in particular Don & Vinal.

Highly recommend to anyone going through the house buying process as they take a big weight off your shoulders

31 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Don and Vinal were able to support you and your partner through your first home purchase and help make the house buying process feel that much easier!

Classificada 5 em 5 estrelas

Don was able to guide me and my partner…

Don was able to guide me and my partner through the process of buying our first home. Can’t thank him enough.

31 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Don was able to guide you and your partner through your first home purchase and make the process feel well supported throughout!

Classificada 5 em 5 estrelas

Writing this review as a follow up to…

Writing this review as a follow up to my previous experience with Don at Heron Financial. We have used Heron twice both for a Remortgage and a new purchase.

Each time, we were never left in the dark with how the process was going. When the property we were buying fell through, we were able to move the process over to a new house without any issues.

Thanks again to Don and all the team at Heron

31 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for taking the time to leave this follow-up review. We’re so pleased to hear Don and the team were able to support you through both your remortgage and your new purchase, while keeping you fully informed throughout!

Classificada 5 em 5 estrelas

Joshua and Heron Financial very much recommended from my experience

Joshua at Heron Financial has been helping me remortgage, having had a good experience with Aimee 5 years ago. This time around, as before, I've found the service very efficient and would recommend them.

I am pleased with the product they recommended. Joshua has been attentive to my every question, and of course, it is a no fee service.

29 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Joshua was able to support you with your remortgage and provide the same efficient service you experienced previously with Aimee!

Classificada 5 em 5 estrelas

Josh has very helpful with our initial…

Josh has very helpful with our initial mortgage and remortgage. Regularly checking the market to get us the best rate and talk us through the process.

13 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Josh has been able to support you with both your initial mortgage and your remortgage!

Classificada 5 em 5 estrelas

Professional and efficient

Aiden was personably, professional and efficient. Cut through complexity and made everything easy for us,

1 de outubro de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Aidan provided such personable, professional and efficient support throughout!

Classificada 5 em 5 estrelas

Very professional service

Very professional service providing targeted and accurate financial advice.

29 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your kind review. We’re so pleased to hear you found the service professional and the financial advice clear!

Classificada 5 em 5 estrelas

Aidan and Leona recently helped us with…

Aidan and Leona recently helped us with the remortgage process as our current mortgage deal was reaching the end of a five year deal. They went through all the information in detail before presenting us with different options. They prioritised looking at a deal which fitted with our needs/wants such as duration and cost and making sure the product was affordable for us. Once they confirmed the best deal available the application was submitted swiftly with an offer coming back within 24 hours. They made the process easy and seamless. Thank you so much for being so professional and helpful in what can be a stressful process. Highly recommend the team at Heron!

12 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Aidan and Leona were able to support you so well as your five-year mortgage deal came to an end, taking the time to explain everything clearly and present options that suited your needs!

Classificada 5 em 5 estrelas

I always use this company

I always use this company. such useful service with brilliant people.

28 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your continued trust and support. We’re so pleased to hear you always choose Heron Financial!

Classificada 5 em 5 estrelas

We've had a brilliant experience with…

We've had a brilliant experience with Heron Financial in dealing with our re-mortgage. We had a slightly bumpy initial route to our first mortgage with another mortgage broker and this has been so easy in comparison! Really knowledgeable and super helpful, Aidan and Leona have been communicative and informative every step of the way - we've actually enjoyed the process this time round! Would highly recommend!

28 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Aidan and Leona were able to make your remortgage experience feel so much easier and more positive this time around!

Classificada 5 em 5 estrelas

Aidan and Leona | Wonderful Experience

We're halfway through our remortgage process, and Aidan and Leona have been incredibly helpful throughout, and we couldn't have asked for anything more. They've guided us through the process, kept us up to date, and have always been there to provide answers when we've needed them. It's been lovely having them help us along in this process.

28 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Aidan and Leona have been so helpful throughout your remortgage process so far!

Classificada 5 em 5 estrelas

I worked with both Zara Arshad and Kane…

I worked with both Zara Arshad and Kane Powel and they were both amazing! Always looking out for my best interest, very knowledgeable, and most importantly in this area of work, very responsive and helpful for any query I had!

27 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your lovely review. We’re so pleased to hear Zara and Kane provided such knowledgeable and helpful support throughout!

Classificada 5 em 5 estrelas

This is my 4th time working with Heron…

This is my 4th time working with Heron and looking forward to many more. Always top notch, always responsive, works in the favour of the client, very friendly and forthcoming.

26 de janeiro de 2026
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for your continued trust and support. We’re so pleased to hear this is your fourth time working with Heron Financial, and it means a great deal to know you’ve consistently found the service responsive and friendly!

Classificada 5 em 5 estrelas

Really happy with the Heron team!

Recently used Heron Financial to sort our mortgage for us, and are super happy with the service we received! We started with Aimee who spent lots of time with us on the phone giving us advice, and a follow up call to look at potential rates and estimates of what we would be paying each month. She answered all questions we threw at her really clearly and took the time to explain things properly. Once we had decided to go ahead, Kane and Zara were then equally helpful at sorting everything out that we would need to get the mortgage process going, all the documents etc. They kept us well informed at all times via phone and email which we appreciated. They were very patient with us even when we decided to put a third application in which delayed the whole process a bit. Ultimately we have ended up with a successful mortgage application and we are fully clued up on all the questions we had, thanks to the team at Heron. We would definitely recommend. Thanks team!

14 de julho de 2025
Opinião espontânea
logótipo da Heron Financial

Resposta da Heron Financial

Thank you for such a lovely review. We’re so pleased to hear Aimee, Kane and Zara were able to support you so well throughout your mortgage journey!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais