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Heron Financial Opiniões 

2349
•
TrustScore: 5 em 5

5,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They have a clear process and knowlegeable staff that meant the application and everything around it went very smoothly. It turned a daunting task into one that was actually almost a pleasure. They an... Ver mais

Classificada 5 em 5 estrelas

I couldn’t recommend heron financial more. My experience from the very start has been amazing. Rachel and Lillie have been so supportive and have helped every step of the way. When we’ve had questions... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We used Heron Financial to help us through the mortgage process. The team is highly professional and is available at all times. We would highly recommend everyone to use Heron Financial as your mortga... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A special thank you to Joshua Johnstone, Chloe Yeats, and Vinal Kerai from Heron Financial, who have worked tirelessly to help secure our first mortgage and Protection Policy. Your professionalism,... Ver mais

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  2. Agência de seguros

Sobre Heron Financial

Escrito pela empresa

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


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5,0

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TrustScore: 5 em 5

2 mil opiniões

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5,0

Todas as opiniões

(2349)

260 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great honest company & staff ✨

Great honest company which will guide you through buying your home. Updated me constantly throughout the process. Aiden & Chloe was amazing, they took the time to make sure I understood all my options with no pressure. Very pleased with outcome and service 🙂

14 de agosto de 2026
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Resposta da Heron Financial

Thank you so much for your lovely review. We’re delighted to hear that Aiden and Chloe made your home-buying journey such a positive experience!

Classificada 5 em 5 estrelas

Great service for a first time buyer

As a first-time buyer, I was initially very apprehensive and unsure of the whole process. However, the clarity and straightforward approach of the team has made everything as seamless as possible. I always thought applying for a mortgage would be an absolute nightmare, but these guys completely proved me wrong. Thank you!

13 de agosto de 2026
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Resposta da Heron Financial

Thank you for your lovely review. Buying your first home can feel daunting when everything is new, so we’re delighted that the team’s clear and straightforward approach helped put you at ease and made the mortgage process feel seamless!

Classificada 5 em 5 estrelas

From first home to remortgage – a mortgage broker I never regret choosing

I am posting here exactly what I wrote in my Google review, for your information.
I have worked with Heron Finance on several occasions—from buying my first home after settling in the UK to arranging a remortgage—and I have never once regretted it. Above all, they are incredibly responsive; even when I made numerous inquiries that didn't directly benefit them, the representatives, Dalia and Leona, provided valuable advice to help me resolve the issues. As a non-native English speaker unfamiliar with legal and real estate terminology, I truly appreciated their kind and helpful support. I highly recommend Heron Finance to anyone in need of mortgage-related assistance.

6 de agosto de 2026
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Resposta da Heron Financial

Thank you so much for such a lovely review and for choosing Heron Financial time and again. It’s been a privilege to support you from purchasing your first home in the UK through to your remortgage!

Classificada 5 em 5 estrelas

Highly recommended for self employed

Dalia and Leona were fantastic they were very professional all the way.
Made the process steamlingly easy and got me the best deal, securing my first home mortgage. I would highly recommend Heron Financial for self employed individuals

6 de agosto de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for your fantastic review and recommendation. We’re delighted to hear that Dalia and Leona made the process of securing your first home mortgage feel straightforward!

Classificada 3 em 5 estrelas

Clunky processes and too many people involved

I'm currently in the middle of aremortgage process with Heron Financial and it feels very disjointed with a lot of people involved.
1. the mortgage advisor
2. case progression manager
3. protection advisor
4. 3rd party independent legal advisor.

Why does the process have to involve so many people all emailing and calling separately? On top of this, we are being asked to revisit the portal we completed when we applied for our original mortgage which is clunky and any sends constant chase emails even thought relevant documents have been sent to the mortgage advisor.

At the end of it all we will secure our remortgage, but its a painful process. Why not have a main 'account manager' who arranges all the calls, sends all the emails and cuts out all the others involved.

PS: you asked for the feedback.

4 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend

Excellent experience from start to finish. The online dashboard made it so easy to submit all our information upfront, no endless email chains or phone calls to relay basic details. Our first call with Don Scott was a video session with a slideshow that walked us through the entire house purchase process, a great way to start and it made us feel confident right away.

We also shopped around and spoke to two other brokers, including one we paid for, and neither could beat the rate we got here. On top of that, the team ( Don, Leona, Ailsa) was consistently responsive and quick, always happy to give us updates whenever we checked in. Would definitely recommend to anyone starting the mortgage process.

30 de junho de 2026
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Resposta da Heron Financial

Thank you so much for such a thoughtful review and recommendation. We’re delighted to hear that the online dashboard and your initial video appointment made the mortgage process feel clear and straightforward from the very beginning!

Classificada 5 em 5 estrelas

Sterling service as always

As always Joshua and the team at Heron were fantastic, I have used them for several years and will continue to do so. They always go above and beyond, are friendly, proactive and thorough. 10/10

31 de julho de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for your continued trust in Heron Financial over the years. It’s fantastic to hear that Joshua and the team consistently provide the friendly support you’ve come to expect!

Classificada 5 em 5 estrelas

I had an excellent experience

I had an excellent experience — Kane and Rebecca stayed on top of everything and kept me updated promptly

31 de julho de 2026
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Resposta da Heron Financial

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Outstanding Service and Support Throughout My Mortgage Journey

We had a fantastic experience with Aidan and Zara throughout my mortgage application process. They were incredibly responsive, always available to answer my questions, and took the time to explain everything in great detail, making sure I understood each step of the process.
The whole journey was smooth and stress-free from start to finish. Even when there were a few hiccups with my credit file, Aidan and Zara worked tirelessly to find a solution and successfully secure a mortgage for me.
I had a fantastic experience with Aidan and Zara throughout my mortgage application process. They were incredibly responsive, always available to answer my questions, and took the time to explain everything in great detail, making sure I understood each step of the process.
The whole journey was smooth and stress-free from start to finish. Even when there were a few hiccups with my credit file, Aidan and Zara worked tirelessly to find a solution and successfully secure a mortgage for me.
Their professionalism, knowledge, and dedication gave me confidence throughout the process. I would highly recommend Aidan, Zara, and their team to anyone looking for a mortgage broker who genuinely cares about their clients and goes the extra mile to achieve the best outcome.
Thank you both for all your support!
Sri

15 de junho de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for such a thoughtful review, Sri. We’re so pleased that Aidan and Zara were there to guide and reassure you every step of the way!

Classificada 5 em 5 estrelas

Aidan has been nothing short of…

Aidan has been nothing short of phenomenal for us on two house moves now! Always quick to reply, with an abundance of clear information - clarifying any jargon - making us feel fully informed on our new mortgages. We can’t thank you enough 😊

30 de julho de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for your lovely feedback. We're so pleased that Aidan has been able to support you through two house moves and provide the guidance and reassurance you needed each time!

Classificada 5 em 5 estrelas

Mortgage broker recommendation

I was recommended to Aidan at Heron Financial by a friend. My wife and I wanted a mortgage but we're in our 50s and towards the back end of our working life.

Aidan listened to our situation and used his vast market knowledge to match us to a product that, frankly, we didn't know existed. It's made a real difference to our ability to buy a new family home.

Chloe and Aidan have walked us through the application process, the risks etc and have been very responsive and professional from day one.

30 de julho de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for your lovely review. We’re so pleased that Aidan and Chloe were able to help you and your wife find the right mortgage for your circumstances!

Classificada 5 em 5 estrelas

Aidan was efficient

Aidan was efficient, attentive and communicated and responded quickly which made the process much less stressful. I would highly recommend this service.

30 de julho de 2026
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Resposta da Heron Financial

Thank you so much for your kind review and recommendation. We’re delighted to hear that Aidan’s efficient approach and prompt communication helped make your mortgage journey much less stressful!

Classificada 5 em 5 estrelas

Thank you, Aidan, Zara and Heron, for all the help

We previously used Heron for our flat purchase so we were keen to use Heron again when moving to a new property.

We have had a tricky buying and selling process which took just over a year, we have had multiple conversations back and forward with Aidan during this time and he has been nothing short of fantastic!

Aidan was always super helpful, knowledgeable and very fast to communicate back to me every time I had an query or update request. He was excellent during the whole process and made the mortgage side of things a breeze knowing it was all in hand.

Zara was also very helpful and communitive whenever I had a query post application and was a please to deal with.

Thank you, Aidan, Zara and Heron, for all the help the last year and we are very much looking forward to moving into our new home tomorrow!

30 de julho de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for your lovely review. We're so pleased you chose Heron Financial again, and we're delighted that Aidan and Zara were able to support you throughout such a long and demanding journey!

Classificada 5 em 5 estrelas

Aiden has been absolutely wonderful and…

Aiden has been absolutely wonderful and attentive from the first time we met with him. It can be really overwhelming buying a house and understanding how it all works, and as first-time buyers Aiden has been incredibly warm, helpful and patient with my partner and I. I highly recommend him to anyone looking for a mortgage broker, especially someone who is new to this process! The service has been exceptional and we are so grateful.

1 de junho de 2026
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Resposta da Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that Aidan provided such warm, attentive, and patient support throughout your first home-buying journey!

Classificada 5 em 5 estrelas

Rachel Lewis and her colleagues at…

Rachel Lewis and her colleagues at Heron Financial were exceptionally helpful throughout our first-time home purchase. Their deep industry knowledge and strong, consistent support made the entire process smooth and stress-free. We couldn't recommend them more highly to anyone looking for a mortgage broker. Thank you all so much again!Sejun

28 de julho de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for your wonderful review, Sejun, and congratulations on your first home! We're delighted to hear that Rachel and the team were able to support you throughout your home-buying journey!

Classificada 5 em 5 estrelas

Heron Financial are great!

I had a great experience working with Rachel and Rebecca for my Mortgage application. Both had excellent communication, never over promised and kept me up to date at every stage whilst being extremely friendly yet professional. Couldn’t recommend them enough!

28 de julho de 2026
Opinião espontânea
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Resposta da Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that Rachel and Rebecca provided such a positive experience throughout your mortgage application!

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